3 min read

PRESS RELEASE: Pulsara Calling Enables New Logistics & Communication Interactions With Group Video Conferencing

By Team Pulsara on Jul 28, 2021

To further support care teams, Pulsara introduces enhancements to the communication platform’s calling capabilities.

BOZEMAN, Mont., July 28, 2021 — Pulsara, the leading mobile telehealth, communication, and logistics platform that connects healthcare teams across organizations, announced today a recent enhancement to the platform: Pulsara calling featuring group video conferencing. This upgrade, available for all users of the platform at no extra charge, includes the ability to add multiple team members as needed across organizations and adds overall improved usability—including configurable default behavior for camera and speaker and advanced controls for call participants. 

“The group video conferencing addition to Pulsara calling marks an exciting next step in Pulsara’s journey to improve the lives of people in need and those who serve them,” said Erich Hannan, Pulsara’s Chief Technology Officer. “We've heard loud and clear from our customers how important exceptional audio and video experience is to support and enhance patient care. Pulsara calling with group video enables even more powerful and streamlined communication and collaboration across teams and organizations.”

Topics: Press
7 min read

How Networked Communication Enables Better Quality Care (PT1)

By James Woodson, MD on Jul 26, 2021

Editor's Note: The following post is adapted from a presentation Dr. James Woodson recently gave at the Arab Health Conference in Dubai on June 24th, 2021 entitled "Enabling Networked Communication: How Innovations in Mobile Technology Can Be Leveraged For Better Quality Of Care." Though the content was specifically tailored for conference attendees, the principles Dr. Woodson shares apply to healthcare systems worldwide. (Watch the full presentation below are at this link.)

As a board-certified emergency physician, I practiced medicine for many years in several different areas of the United States. Through my clinical experience, I discovered that my passion was actually to focus on systems of care: How do you combine multiple different organizations, resources, and people together to quickly surround a patient and provide care for them?

For the past decade, I've been studying how to leverage mobile technology to be able to bring people together, and how to actually create a shared consciousness around a single patient event. 

Digital health is a massive, multi-faceted landscape. The current emphasis on chronic care management, health, and wellness is incredibly important—and as healthcare begins to decentralize, that's where the focus should be. However, my focus is on the acute care space and uniting care teams.

The acute care space usually serves patients that are often undifferentiated and have an unscheduled and unstructured need. When an event happens, how do they enter into the acute care system? How do we get the right patient to the right facility with the right resources at the right time?

Topics: Communication Regional Systems of Care Systems of Care Inter-Organization Communication
3 min read

Eliminating Delays in Care for EMS With Pulsara

By Kinsie Clarkson on Jul 23, 2021

Time is everything in time-sensitive emergencies. But you don’t need us to tell you that. 

You know that time is tissue. You know that every minute counts, and every minute impacts your patient’s outcome. It’s your job: care for the patient, stabilize them, and transport them to the next stage in their care journey as quickly as possible. 

So why does it sometimes feel like the system isn’t built to support that? 

Delays in care happen for many, many reasons, but they all boil down to one thing: communication. 

We have a lot of different communication technologies that do the job they were meant to do: radios, pagers, phones, and fax machines. But they don’t talk to each other. With every middleman a message travels through, it’s another delay for your patient. And when time is of the essence, it’s essential to make sure that the right information gets to the right person at the right time.

Topics: EMS Time Sensitive Emergencies
4 min read

How LewisGale Regional Health System is Using Pulsara

By Team Pulsara on Jul 21, 2021

When our customers experience the benefits of Pulsara—from faster door-to-needle times and minimized errors to improved team communication and reduced costs—it goes without saying that we love to share and celebrate their successes. LewisGale Regional Health System in southwest Virginia is just such a case, recently releasing both a press release and video testimonial about how Pulsara is helping them better support their patients and care teams.

From their press release:

“EMS plays a vital role in improving care for these patients, and we’ve known for some time that patients with life-threatening conditions receive faster treatment when EMS activate the appropriate hospital team from the field,” said Steven Pasternak, MD, emergency department medical director at LewisGale Medical Center. “This new, cloud-based, mobile technology further decreases the amount of time it takes to communicate vital data and activate hospital teams compared to traditional methods of communication between ERs and EMS. For example, if a patient has had a suspected cardiac event, the EKG administered by EMS in the field can be transmitted in real-time to the hospital, which enables the hospital to be ready to perform, if necessary, a cardiac catheterization procedure to open blocked arteries as soon as the patient arrives.”

Topics: STEMI Communication Customer Success
22 min read

10 Things You Need to Know About Pediatric Analgesia

By Team Pulsara on Jul 19, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Jonathan Lee, for EMS1 BrandFocus

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Make a plan for treating pediatric pain that includes managing unfamiliarity and stress in both the patient and their parents or caregivers

The most complete definition of pain is “an unpleasant sensory and emotional experience associated with, or resembling that associated with, actual or potential tissue damage” (IASP). It is a highly complex and subjective condition in any patient.

With pediatrics, this complexity is intensified by the fact that paramedics don’t encounter pediatric patients as frequently, creating more unfamiliarity and stress. Challenges related to paramedic training and exposure to pediatrics often lead to myths and misconceptions. Here are 10 important things every provider should know about managing pain in children.

Topics: EMS Patient Safety
4 min read

Product Feature: Pulsara PATIENT

By Kinsie Clarkson on Jul 16, 2021

When the COVID-19 pandemic hit in March of 2020, many healthcare systems needed technology to adapt to the evolving situation. Most healthcare systems had telehealth capabilities for scheduled patients, but struggled to figure out how to use telehealth for unscheduled and acute care. Could telehealth help EMS? The Emergency Department? Could technology help prevent exposure for clinicians providing emergent care, and not just for clinicians conducting scheduled appointments?

In March of 2020, we released Pulsara PATIENT: a mobile provider-to-patient platform that allows you to communicate directly with patients and approved family members through live audio and video calls. 

Topics: Pulsara PATIENT
2 min read

Get EMS Feedback on Patient Outcomes with Pulsara

By Kinsie Clarkson on Jul 14, 2021

As a medic, you matter to your patients’ care. 

You are the first person on the scene. You are the first to see the patient, to assess them, and to decide what kind of treatment they need. You decide whether they need transport to the ED, or whether they are safe to stay at home. 

Your decisions guide and influence the rest of their care journey. 

For most medics, involvement with a patient’s case ends when they drop the patient off at the hospital. Most don’t receive any feedback on the patient’s case, how their treatment went, or what their outcome was. Only one in three EMS agencies reports having any access to electronic, patient-specific medical information.

But...you need this kind of feedback. (What gets tracked gets improved.)

Topics: EMS
13 min read

10 Things EMS Providers Need to Know About Responding to Mental Health Calls

By Team Pulsara on Jul 12, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Sarah Calams of EMS1 Frontline Voices. 

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Community paramedics are pioneering new ways to care for mental health patients – here’s how

Since the COVID-19 pandemic, EMS providers have seen an alarming uptick in patients refusing to go to their doctor’s office or the emergency room. Many others – including those with urgent conditions – have even been hesitant to call 911.

“We saw patients who were just foregoing all of their medical care – they were ignoring their emergency conditions,” said James McLaughlin, director of the community paramedicine program at Ute Pass Regional Health Service District in Woodland Park, Colorado.

To ease his community’s fears, McLaughlin introduced a new Healthcare Options Mobility and Engagement, or HOME, program, which pairs an in-home paramedic visit with a telehealth consult by a physician – like Dr. Jeremy DeWall, EMS medical director at Ute Pass Regional Health Service District.

Topics: Telemedicine ET3 Community Paramedicine Mobile Integrated Health Telehealth Customer Success Wellness Mental Health
5 min read

How Networked Communication Makes Care Teams Exponentially Better

By Team Pulsara on Jul 09, 2021

Networked Communication Tools Create Better Care Team Connections

When inter-organizational healthcare systems utilize shared communication tools, every member of the patient’s care team has access to the most up-to-date and accurate information available—in real time.

A People-Focused Solution

Pulsara is a HIPAA-compliant, secure and easy-to-use app that unites the entire care team, resolving many of the challenges of coordinated care.

It’s a networked communication platform that connects people when seconds matter with a secure, unified patient channel—replacing multiple phone calls, radio reports, faxes, and pagers—and allowing care teams to communicate efficiently and effectively when treating patients.

Topics: Regional Systems of Care Connected Teams Systems of Care Inter-Organization Communication Customer Success
5 min read

[Webinar] Systems of Care That Scale: How EMS Leaders Are Building the Future

By Nathan Williams on Jul 07, 2021

As the pandemic subsides, EMS leaders and organizations are not just in recovery mode; they are also reevaluating and restructuring their care systems based on what they’ve learned. From routine patient transports to the largest pandemic of our lifetime to managing Texas’s devastating winter ice storm in February 2021, Texas EMS clinical leaders are using scalable mobile technology to lay the foundation for the new reality of EMS—including Mobile Integrated Healthcare, Community Paramedicine, and Telehealth.

Are your systems of care flexible and scalable enough to handle daily operations and also quickly adapt to the next disaster, active shooter incident, or large-scale event?

Topics: Regional Systems of Care COVID-19 Emergency Management
4 min read

UNITED We Stand: Cultivating Unity in Healthcare

By Brett Lyle on Jul 02, 2021

Annual Celebrations Bring Us Together

National holidays bring people together. We spend time with friends, families, and neighbors. We unite in common celebrations. 

But this last year has been different. 

Unity

In healthcare, the word unity has taken on a much greater meaning in the wake of COVID-19. As the world buckled under the weight of a global pandemic and many retreated into isolation, healthcare providers pulled together and risked their own safety to serve others. Information was shared across borders to help each other navigate uncharted territory. 

We asked ourselves many important questions: Are we putting our needs aside for the health, safety, and security of the general population? Are we doing things for the greater good? Are we sacrificing the right things and for the right reasons?

Topics: EMS Regional Systems of Care
2 min read

Pulsara Around the Country - July 2021

By Audrey Peart on Jun 30, 2021

June Recap

As many areas of the U.S. reached record-high temps, our Pulsarians managed to keep their cool in June as they kicked off the return to in-person trade shows, attending two stateside, and our first internationally in Dubai. 

June was a big month for Pulsara for another reason....we announced our first annual healthcare and user group Conference, Pulsara CONNECT! Coming to you virtually from the comfort of your home on October 12 - 13, Pulsara CONNECT is our way of giving back to the healthcare community after a challenging and transformative year. Registration is now open for the FREE virtual Pulsara CONNECT Conference.

Topics: Events
2 min read

Stop Repeating Yourself: Replacing the EMS Radio Report with Pulsara

By Kinsie Clarkson on Jun 28, 2021

Do you ever get tired of repeating yourself as you tell the same patient story multiple different times, to multiple different audiences?

You write on the back of your glove to keep track of what’s happening with your patient on scene and during transport. You deliver your report to the hospital via radio, to let them know what to expect when you arrive. You give an in-person inpatient report when you hand off the patient at the bedside, and you may also have to complete a leave-behind hand-written “short form.” And finally, you’ve got the patient care report that you complete afterward, within 24 hours of the case. 

That’s at least five different times you have to repeat the same basic information to update everyone who needs to be in the know. 

What if there was a better way? (Hint: there is!)

Topics: EMS Connected Teams
3 min read

Communication Technology Improves Inter-Organizational Care Coordination

By Team Pulsara on Jun 25, 2021

In a world where mobile apps are tapped to organize or simplify nearly every aspect of our lives—from tracking food deliveries to requesting transportation—healthcare communication seems to be the final frontier.

Leveraging connected mobile technologies results in a single channel for information sharing. And it’s key to overcoming communication challenges across inter-organizational patient treatment. It’s time to leverage the simplicity and convenience of this everyday technology to improve healthcare communication and patient care.

Just imagine how this could work in your healthcare system...

Topics: Connected Teams Inter-Organization Communication
5 min read

Why Reducing Length of Stay Is Critical for Patient & Hospital Wellbeing

By Kinsie Clarkson on Jun 23, 2021

In time-sensitive emergencies, it’s easy to see how each passing minute impacts a patient’s outcome, for better or worse. The faster a patient receives treatment, the better chances they have at a good outcome. When you’re performing a time-sensitive intervention for a stroke or trauma patient, you know that every minute matters. 

But what happens after the patient is admitted to the hospital? What about the minutes slipping past that aren’t quite as noticeable: the time while a patient recovers, waiting to be discharged? 

How does the length of a patient’s stay in the hospital impact their outcome?

Topics: Communication Patient Safety Length of Stay
2 min read

Save The Date! Pulsara Announces First Annual Healthcare & User Group Conference, Pulsara CONNECT

By Team Pulsara on Jun 21, 2021

CONNECT with industry leaders on the latest research and best practices in STEMI, stroke, and emergency management in a post-COVID-19 world. 

BOZEMAN, Mont., June 21, 2021  Pulsara, the leading telehealth and communication platform that connects teams across organizations, announced today the company’s inaugural Pulsara CONNECT Conference. Slated for October 12-13, 2021, this FREE virtual international experience allows attendees to engage with world-class industry experts and thought leaders across the healthcare community. With four tracks—EMS/Community Paramedicine, STEMI/Cardiac, Stroke/Neuro, and DES/Emergency Management—attendees will take away tangible best practices that they can incorporate within their region. Topics include everything from the latest research and best practices surrounding time-sensitive emergencies to creating systems of care that scale in a world attempting to recover from COVID-19 and prepare for what might be next.

Topics: Press Events Pulsara CONNECT
5 min read

How Switching to Interoperable Technologies Can Unite Care Teams

By Team Pulsara on Jun 18, 2021

Assembling the Right Care Team is Complex.

There are a lot of logistics that go into coordinating time-sensitive care for a single patient. From the first notification from EMS to contacting all the appropriate members of the team to making sure everyone has the right information, trying to assemble the team in time for the patient's arrival is a complex process. 

In order to address all of a patient's time-sensitive needs, you need to coordinate with multiple team members. This often creates challenges in timing, location, and communication for care teams.

Quality patient care requires in-sync collaboration with medics, nurses, physicians, and specialists—all working within different organizations—from EMS agencies to hospitals to labs and clinics. In today’s healthcare systems, patient data is shared up, down, and across communication silos, spanning different organizations and technology platforms.

Topics: Connected Teams Inter-Organization Communication
15 min read

How Mobile Communications Are Transforming Australian Healthcare (PT3)

By Kinsie Clarkson on Jun 16, 2021

New technology is often an exciting prospect. It's fun to experiment with, especially when it promises to help streamline a cumbersome process. But ultimately, the true test of technology is whether it actually improves the way you do things...and when it comes to technology in healthcare, how it helps you provide better care for your patients.  

So when a group of leading experts and clinicians in Victoria, Australia implemented Pulsara to improve communication between their care teams, they were curious about what the innovative new technology could do for them. But more importantly, they wanted to see what it could do for their patients.

Over the past few years, they have successfully developed a streamlined system for making sure everyone on the team has the right information at the right time. And, they're happy to report, their new system has helped them provide stellar care for their patients.

Topics: Regional Systems of Care Connected Teams Systems of Care Customer Success Australia
3 min read

Pandemic Pivot: The Story of Pulsara PATIENT

By Brittany Norman on Jun 14, 2021

2020 was a year of pivots.

Movies being released on streaming services and Netflix rather than in theaters. Peloton and home virtual gym sales through the roof. Zoom & Microsoft Teams replacing the office board room. All of these are shining examples of our ability to use technology to adapt during the perilous times of COVID-19. With our need to remain connected while isolated, we saw everything from your cousin’s baby shower to your favorite artist’s concert taking place online.

So what was the answer that Pulsara, a company already based in healthcare communication and connection, had for the sudden need for flexibility that the global pandemic demanded?

Enter: Pulsara PATIENT

Topics: Communication Telemedicine COVID-19 Pulsara PATIENT Telehealth Customer Success
4 min read

I See What You're Saying: Pulsara Images

By Chris Moline on Jun 11, 2021

Have you ever noticed how challenging it can be to describe what you see to a person not presently with you? You could be witnessing some spectacular spectacle or some terrifying sight, but try as you might to communicate your experience, your words seem weak.

However, send a photo of what you see, and suddenly there's mutual understanding. The image instantly conveys context and meaning. You've heard the phrase "a picture is worth a thousand words" repeated time and again. Cliché notwithstanding, this phrase continues to ring true in human communications.

Topics: Communication Time Sensitive Emergencies Images
12 min read

How Mobile Communications Are Transforming Australian Healthcare (PT2)

By Kinsie Clarkson on Jun 09, 2021

Change management is hard. Adopting new technology and new workflows can be an exciting process, but that process may also bring hesitance, skepticism, fear, and doubt. It's not easy to change the way you've always done things. 

So when a group of leading experts and clinicians in Victoria, Australia implemented new technology to improve communication between their care teams, they worked hard to make sure that everyone was on the same page. And it worked. They've seen a great deal of success with their strategies, and have successfully developed a streamlined system for making sure everyone on the team has the right information at the right time—a system that their teams now love. 

Topics: Regional Systems of Care Connected Teams Systems of Care Customer Success Australia
5 min read

Rural Hospitals Are in Danger of Closing: Here's How Telehealth Can Help

By Kinsie Clarkson on Jun 07, 2021

Becker's Hospital Review recently reported that as of April, 354 rural hospitals in the U.S. are still at a high risk of closing, unless their finances immediately improve. Those 354 hospitals account for almost exactly 25% of all 1,430 rural hospitals in the United States. Every state has at least one hospital with a high risk of closure, though, in states like Oklahoma, that number is as high as 28. 

As rural hospitals look for solutions, some are turning to technology to come up with new and innovative ways to find the funds to keep their doors open. Among the most surprising? Telehealth. 

Topics: Telemedicine Telehealth Rural Health
5 min read

Large Vessel Occlusion Strokes: How to Assess LVO Patients

By Brandon Means on Jun 04, 2021

Large Vessel Occlusion (LVO) strokes are considered to be one of the most severe types of strokes. As with all other stroke types, rapid treatment is key. Mechanical thrombectomy is now the accepted standard of care for treating LVO, meaning that it's critical to take the patient to an interventional-capable facility as quickly as possible—even if that means taking them somewhere further away than the closest available hospital. Time is of the essence; are you up to speed on what to look for when assessing for LVO? 

Topics: Stroke EMS Progressive Paramedicine
14 min read

How Mobile Communications Are Transforming Australian Healthcare (PT1)

By Kinsie Clarkson on Jun 02, 2021

Patient care involves many moving parts, several teams, and a lot of people. How do you get everybody on the same page, especially when messages have to travel through multiple communication methods before they reach their intended recipient? How do you unite all the disparate teams involved in a patient's healthcare journey—from ambulance to emergency department to specialty teams—into one region-wide system of care? 

Over the last few years, a group of leading experts and clinicians in Victoria, Australia have implemented cutting-edge technology to improve communication between their care teams. They've seen a great deal of success with their strategies, and have developed a streamlined system for making sure everyone on the team has the right information at the right time.  

In this three-part series, you'll hear directly from them on their search for a solution, the results they've seen, and the advice they would offer other systems that want to build their own regional system of care. 

View the full webinar video discussion below, or read on for Part 1 of the full roundtable! (Part 2 and Part 3 can be accessed here.)

Topics: Regional Systems of Care Connected Teams Systems of Care Customer Success Australia
5 min read

The EMS Patient Care Report: 3 Essential Elements of a Great Report

By Brandon Means on May 28, 2021

The patient care report is one of the most crucial parts of a call. This is your chance to give the hospital a brief report about your patient and let them know that you're on your way, giving them time to prepare for your arrival. Typically, though, you have to deliver your report in the midst of a chaotic scene, and things are equally as hectic at the hospital. What information is essential to communicate to the hospital before arrival?

Topics: EMS Progressive Paramedicine
6 min read

Pulsara Around the Country - June 2021

By Audrey Peart on May 26, 2021

2021...So Far

It's (maybe not-so) hard to believe that we're almost halfway through 2021! With COVID-19 vaccinations rolling out and states opening up again, tradeshow season is once again upon us. Before we take a look at where our Pulsarians are heading in June, let's venture into the past for a quick recap of how Team Pulsara has been spending the first half of 2021. 

Topics: Events
3 min read

PRESS RELEASE: St. Dominic Hospital Improves Patient Care Through Innovative Triage Protocol

By Team Pulsara on May 24, 2021

How one Mississippi hospital pioneered a cross-departmental triage workflow in their facility by leveraging a mobile-first telehealth communications platform

BOZEMAN, Mont., May 24, 2021 — Pulsara, the leading telehealth and communication platform that connects teams across organizations, announced today that St. Dominic Hospital, located in Jackson, MS, has pioneered an innovative new triage protocol that uses Pulsara’s platform to improve care team communication and patient care. After initially embracing Pulsara for front-end stroke and STEMI care, the hospital recently saw an opportunity to further improve other cross-departmental workflows via the same mobile-first platform.

Topics: Press Innovation Customer Success
2 min read

10 Things You Need to Know to Optimize Your EMS Operations [FREE EBOOK]

By Kinsie Clarkson on May 21, 2021

While it’s critical that EMS providers stay on top of the latest clinical skills for saving lives, it’s also important to look for ways to improve overall operations, especially as ongoing changes brought about by the COVID-19 pandemic continue to change the way EMS providers deliver care.

From our free eBook, learn 10 things you need to know about four key operational issues, including interagency cooperation, the expanding role of telehealth in EMS, and lessons learned from the COVID-19 pandemic. We also explore how new innovations in your EMS station can help prepare providers to deliver the best patient care possible, as well as promote the safety and well-being of EMS providers themselves.

Topics: EMS 10 Things You Need To Know
4 min read

Pulsara Named a 2021 SIIA CODiE Award Finalist For Best Business Technology Pivot

By Team Pulsara on May 19, 2021

BOZEMAN, Mont., May 19, 2021 — Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced today that the company was named a 2021 SIIA CODiE Award finalist in the category of Best Business Technology Pivot. Finalists represent the best products, technologies, and services in software, information, and business technology.

Acknowledged as the premier awards program for the software and information industries for over 35 years, the SIIA CODiE Awards are produced by the Software & Information Industry Association (SIIA), the principal trade association for the software, education, media, and digital content industries. Pulsara was honored as one of 153 finalists across the 43 business technology categories, including two categories in response to COVID-19.

Topics: Press Technology Awards
4 min read

Compassionate Care: Remembering the Art of Medicine

By Jay Nance on May 17, 2021

Or, When The Room Becomes Silent: What To Do After We’ve Done Everything

A great deal of emphasis is placed on out-of-hospital resuscitation. There are studies continually being published on dealing with the effectiveness of CPR and defibrillation, the use of mechanical compression devices, intubation or blind airways, medications, the list goes on...

Then, there are the practical skills: starting an IV, intubating, shocking the patient, drawing up medications, and the proper administration. 

And, when everything is put together—the skills, the book knowledge, the pathophysiology, medical history, etc.—that’s the science of medicine.

I remember my final practical exam in paramedic school. One of the scenarios included a patient in cardiac arrest. It was nerve-wracking, to say the least. I had drug dosages to memorize and time slots to remember. I had to dynamically alter my care based on the ECG changes shown on the monitor. Chaos. And then, when I started working in the field, I found that cardiac arrest management is like a tightly orchestrated concert. Everyone and everything has its role. And when executed perfectly, we provide our patients the greatest opportunity for survival.

But there’s more to patient care than science.

Topics: EMS
4 min read

Cutting-Edge Medic: 3 Reasons Why You Should Never Stop Learning

By Brandon Means on May 14, 2021

As a medic, you never know what your next call could be. Of all healthcare providers, your job is often the most unpredictable. Some types of calls are much more straightforward than others...and sometimes, the ones you might have less experience on—such as pediatric or OB-GYN calls—can be nerve-wracking. How do you turn the calls that scare you into calls you feel confident heading into? 

Pulsara's Vice President for the Western Region, Brandon Means, teamed up with EMS1 to produce an original video series of critical paramedicine tips and techniques, called Progressive Paramedic. In this week's video and blog post, we throw back to Brandon's paramedic days as he reviews the three reasons why it's important to be a lifelong learner in EMS. Check it out below!

Topics: EMS Evidence-Based Guidelines Progressive Paramedicine
3 min read

Frontline Warriors: How Nurses are Saving the World

By Angie Cunningham on May 12, 2021

Happy International Nurses Day! Acknowledging the dedication of nurses across the globe seems a fitting way to round out Nurses Week 2021. Through my nearly three decades as a nurse, I cannot recall a time when the recognition of hard work, sacrifice, and commitment nurses exhibit daily has ever been so publicly promoted as it has throughout the COVID-19 pandemic. From media stories on nurses giving up their full-time positions to travel to regions hit hardest with COVID-19 to assist their peers—to the WHO designating 2020 The Year of the Nurse—to community members rallying to celebrate and support hospital staff as they enter and leave their shifts, a greater awareness of the complexities of the nursing profession has emerged.

As stated by ICN President Annette Kennedy, “Politicians understand the cost of educating and maintaining a professional nursing workforce, but only now are many of them recognizing their true value.” While no one enters into nursing for notoriety or recognition, it is well deserved and greatly appreciated.

Topics: Healthcare Emergency Medicine nursing
9 min read

10 Things to Know About the Changing Scope of Out-of-Hospital Care

By Team Pulsara on May 10, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author,  Marianne Meyers, BS, for EMS1 BrandFocus. 

Topics: EMS ET3 Community Paramedicine Mobile Integrated Health
5 min read

Airway Management: Why and When to Manage a Patient's Airway

By Brandon Means on May 07, 2021

Airway management is the set of procedures and techniques medical professionals use to ensure that a patient's breathing pathway does not become obstructed if at risk or to clear the airway if already obstructed. It is a critical, life-saving skill all medics must be well-versed in. 

But when should you manage a patient's airway? And why should you do it one way vs. another way?

Pulsara's Vice President for the Western Region, Brandon Means, teamed up with EMS1 to produce an original video series of critical paramedicine tips and techniques, called Progressive Paramedic. In this week's video and blog post, we throw back to Brandon's paramedic days as hereviews the three indications that a patient needs their airway managed. Check it out below!

Topics: EMS Emergency Medicine Progressive Paramedicine
7 min read

It's Time to Leverage Mobile Technology to Create Systems of Care That Scale

By Cynthia Bradford Lencioni on May 05, 2021

Imagine that you are a paramedic in a rural region who has been summoned by 999 dispatch to the scene of a home accident. All you know is that there is a patient with suspected burns who is counting on you to save his life. When you arrive on scene, you quickly determine that your patient is a young child of about eight years of age with third-degree burns on at least 20% of his body, including his upper torso and head. He is deteriorating rapidly into shock. Given the extent of his injuries, you realize that per protocol, he needs immediate transport to a burn centre. As your partner begins to start an IV, you radio the regional command centre to provide the patient’s status and urgently request critical-care transport via air ambulance. Precious seconds turn into minutes as you stand by waiting for a reply from the command centre with an ETA for the air ambulance team... 

Topics: Technology Connected Teams Systems of Care United Kingdom
4 min read

Reducing Stroke Treatment Times with Networked Communication

By Kinsie Clarkson on May 03, 2021

It’s an oft-quoted fact that for patients suffering from a stroke, 1.9 million neurons are lost every minute their condition goes untreated. Every minute makes a difference—not just between life and death, but in the patient's quality of life once they survive. Will they be able to walk downstairs? Feed themselves? Communicate with their loved ones?

There are many factors that determine how quickly it's possible for a patient to receive treatment. However, there is one consistent obstacle in the way of getting patients timely treatment: the time it takes providers to communicate vital information to everyone on the team. 

Topics: Stroke Communication
4 min read

Healthcare Story Time: Celebrating Outstanding Patient Care

By Kinsie Clarkson on Apr 30, 2021

Today marks the last day of Patient Experience Week 2021, as we celebrate the healthcare providers who go above and beyond to deliver great care for their patients. And this year, we have a lot to celebrate. The past year has demonstrated the strength and resilience of healthcare providers like no other. From the very start of the COVID-19 pandemic, healthcare workers around the world have continually put their own safety on the line to help patients in need.

Here at Pulsara, we are privileged to support the heroic men and women who have served on the front lines of this pandemic, sacrificing greatly in order to care for patients. In celebration of their service and dedication, we'd like to share a few of the wins in patient care that some of our customers have achieved, even in the midst of the COVID-19 pandemic. 

Topics: Stroke Telemedicine COVID-19 Telehealth Customer Success Australia
3 min read

Meet Us in Dubai at the 2021 Arab Health Conference!

By Kinsie Clarkson on Apr 28, 2021

Looking for an excuse to go to Dubai?

Or perhaps you've been wanting to learn more about Middle East healthcare and would love the opportunity to network with global healthcare leaders and influencers (like Pulsara!) — facilitating the continuous advancement of healthcare in the region and the world?

Then look no further than the 2021 Arab Health Conference this June 21-24! In addition to opportunities like exclusive international networking and exposure to the newest state-of-the-art medical technologies and processes, you'll also not want to miss Dr. James Woodson, MD, FACEP, Founder and CEO of Pulsara, as he presents the session 'Enabling Networked Communication: How Innovations in Mobile Technology Can Be Leveraged for Better Quality of Care.' 

Read on to learn more!

Topics: Communication Technology
3 min read

CHI St. Vincent Adopts Advanced Communication System

By Team Pulsara on Apr 26, 2021

CHI St. Vincent Adopts Advanced Communication System for Heart Attack, Stroke, and Trauma Patient Care


CHI St. Vincent became the first health system in Arkansas to implement the full suite of 
Pulsara communication capabilities for coordinated teams to dramatically improve responses for every patient type, including ST-Elevation Myocardial Infarction (STEMI) heart attacks, stroke and other trauma care scenarios. Pulsara is a telehealth and communication platform that enables HIPAA compliant, dynamic networked communications between EMS, hospitals, and other healthcare providers for any patient event. Following successful Arkansas trials at multiple hospitals that saw average Door-to-Device treatment time for STEMI patients reduced by 19-percent, allowing cardiologists to get patient blood vessels reopened faster, the Arkansas STEMI Advisory Council proposed that healthcare services begin adopting Pulsara statewide in April 2020.

Topics: Press Customer Success
4 min read

How Mobile Technology Is Decentralizing Healthcare

By Tyler Hakamaki on Apr 23, 2021

In the early 2000s, if you had told someone you could Facetime someone across the world, they would have asked what "Facetime" is. Fast forward to early 2015’s declaration by TechCrunch contributor Tom Goodwin: “Uber, the world’s largest taxi company, owns no vehicles. Facebook, the world’s most popular media owner, creates no content. Alibaba, the most valuable retailer, has no inventory. And Airbnb, the world’s largest accommodation provider, owns no real estate.”

Software is allowing for the decentralization of goods and services and has created an environment that can connect the masses. "Decentralization" refers to the transfer of control and decision-making from one centralized entity to a distributed network. It means your network has become more connected, enabling faster response times. 

The same decentralization is happening with healthcare.

Topics: Communication Technology Telehealth
2 min read

Pulsara Named a Finalist in the 2021 Excellence in Customer Service Awards

By Team Pulsara on Apr 21, 2021

BOZEMAN, Mont., April 21, 2021Pulsara, the only mobile telehealth and communication platform that connects healthcare teams across organizations, announced today that the company has been honored as a finalist in the 2021 Excellence in Customer Service Awards presented by Business Intelligence Group.

“On the frontline of our uncertain times are customer service professionals and suppliers without whom we wouldn’t be able to live as comfortably as we have for the last year,” said Maria Jimenez, Chief Operating Officer of the Business Intelligence Group. “It is our honor to recognize Pulsara as they are leading by example and making real progress on improving the daily lives of so many.”

Topics: Press Awards
4 min read

Relief Act to Allow CMS to Pay for Treatment In Place During COVID-19

By Kinsie Clarkson on Apr 19, 2021

With the signing of the American Rescue Plan Act of 2021 on March 11th, CMS will now be allowed to reimburse ambulance services for treating patients in place during the public health emergency caused by the COVID-19 pandemic. 

The measure comes in response to the widespread need for treatment-in-place caused by the pandemic. As hospitals reached capacity and it became clear that not every patient needed transport to the emergency room, many EMS agencies were directed to render services to patients in their homes, avoiding transport where possible. Traditionally, EMS has only been reimbursed for transporting patients to the hospital. 

Rob Lawrence, director of strategic implementation of PRO EMS and executive director of the California Ambulance Association, described the impact of the measure: "Specifically, this waiver would allow CMS to pay for ground ambulance services furnished in response to a 911 call (or equivalent in areas without 911) in cases where a patient was not transported but was instead treated in place in accordance with community-wide EMS protocols."

Topics: COVID-19 Funding
6 min read

Upcoming Webinar: How Mobile Communications Are Transforming Patient Care

By Nathan Williams on Apr 16, 2021

Breakdowns and bottlenecks in healthcare communication systems frequently cause a myriad of delays in patient care. Legacy systems like radios, pagers, fax machines, and multiple phone calls connect clinicians but aren't always able to efficiently get the right message to the right person at the right time. Combined with the challenges presented by the COVID-19 pandemic, it's clear that our current systems of communication need to be reimagined. Healthcare officials must begin to think differently. 

Your acute care, collaboration, and coordination solution needs to be scalable and flexible, enabling you to adapt quickly to the dynamic needs of patients and clinicians—and span across all organizations involved in patient care. By replacing legacy systems with one solution that covers the entire care continuum, health providers can achieve reduced treatment times, conserve resources, and improve the lives of both patients and caregivers.

When: The evening of April 27 in the USA; 11 AM on the 28th in New South Wales, Australia

Cost: FREE

Registration: Click here to register

Read on for further details!

Topics: Stroke Communication Technology Connected Teams Telehealth Australia New Zealand
3 min read

Study: Community Paramedicine Is “Growing in Impact and Potential”

By Kinsie Clarkson on Apr 14, 2021

A Canadian study published prior to the COVID-19 pandemic indicates that community paramedicine programs are improving care and outcomes for patients. 

According to researchers Michael J. NolanKatherine E. Nolan, and Samir K. Sinha, there is a growing need for a more flexible, sustainable model of care to deliver high-quality healthcare within communities—and in Canada, community paramedics are being recognized as uniquely positioned to deliver exactly that. 

Topics: EMS Community Paramedicine Canada
4 min read

Plug the Hole! Leveraging Telehealth to Stop System Leakage (Top Takeaways)

By Team Pulsara on Apr 12, 2021

Editor's Note: The following blog is based on the webinar Plug the Hole! Leveraging Telehealth to Stop System Leakage, sponsored by Pulsara in collaboration with Becker's Healthcare. Their complete list of top takeaways can be found here.

With many health systems still dealing with financial stress from the COVID-19 pandemic, it is more important than ever to ensure money and market share are not lost to competitors. One way to reduce unnecessary patient transfers and revenue leaving the organization is by using a telehealth and communication platform to connect facilities.

That's what Forrest Winslow, RN, BSED, NRP, Northeast Regional Sales Manager for Pulsara, discussed during a March 23 workshop at the Becker's Healthcare Telehealth Virtual Forum. 

View the full webinar below or read on for the top takeaways you won't want to miss.  

Topics: Technology Telehealth
3 min read

Four Hours Too Long: How Healthcare Communication Almost Failed My Mom

By Bayard Lewis on Apr 09, 2021

Two years ago my family experienced an unexpected medical event. Our mom had a heart attack at only 62. 

I missed a call at work and checked my voicemail. My mom’s best friend called to say that my mom was having a heart attack and that she had brought her to the hospital. 

My mom had initially visited a local Urgent Care because she thought she had something stuck in her throat. After examination, the clinician ordered an ECG and immediately said that something looked wrong and that she needed to get the emergency room right away.

Topics: Communication Technology
9 min read

10 Things Rural EMS Providers Need to Consider

By Team Pulsara on Apr 07, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Tim Nowak, for EMS1 BrandFocus. 

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Delivering out-of-hospital care in rural and remote environments poses unique challenges, including distance, time to care, and other barriers to access


Being an EMS provider in a rural environment is different from serving in urban or suburban areas, but those differences are often what make it both challenging and rewarding. Operationally speaking, there are certainly some similarities between rural and urban environments, but there are also plenty of differences that make working in the woodlands, farmlands, deserts, and mountainous areas unique. In fact, these may be the very reasons that draw providers to serve in such an environment.

Topics: EMS Rural Health
1 min read

Pulsara Named One of 2021's Best Tech Startups in MT

By Team Pulsara on Apr 05, 2021

Pulsara is pleased to announce that The Tech Tribune selected us to appear in their top-ten list of the 2021 Best Tech Startups in Montana. According to The Tech Tribune, the featured companies were chosen based on the following criteria:

Topics: Press Awards
5 min read

European Stroke Organisation Publishes New Stroke Guideline

By Kinsie Clarkson on Mar 31, 2021

On February 19th, 2021, the European Stroke Organisation (ESO) published a new guideline on Intravenous Thrombolysis for acute ischaemic stroke. 

The new guideline comes from a study aimed at providing evidence-based recommendations to help physicians make clinical decisions regarding intravenous thrombolysis for acute ischaemic stroke. Published in the European Stroke Journal, the new guideline is the first in a series of around 10 that are expected to be published in 2021. 

The new guideline makes forty specific recommendations for stroke treatment. The authors of the study outlined the 8 they consider the most important, which are quoted as follows: 

Topics: Stroke Evidence-Based Guidelines
2 min read

Upcoming Webinar: Tracing and Collaborative Care Coordination

By Kinsie Clarkson on Mar 29, 2021

With each new phase of the pandemic comes a new set of challenges, and each new need is significant. From COVID testing and new treatment protocols to contact tracing and mass vaccinations, we must concurrently address all these challenges before the nation can begin returning to a renewed sense of normalcy. Modernizing and mobilizing the tools our nation’s first responders – and those who support them – use is now imperative, as we combat the spread of COVID-19.

On Thursday, April 8, from 11:30 am - 12:30 pm MDT, join Pulsara's Vice President of National Accounts, Corey Ricketson, for the session "FirstNet: Tracing and Collaborative Care Coordination." In this session, Corey will discuss how Pulsara's healthcare communications platform is being used by emergency medical personnel to unite distributed teams, enable scalable networked communication, and coordinate patient movement across the continuum of patient care.

Click Here to Register for Free

Topics: Technology Connected Teams Systems of Care Telehealth
7 min read

Beyond the Radio Report: How Modern Communication is Evolving EMS

By Team Pulsara on Mar 26, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Sarah Calams of EMS1 BrandFocus.

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In the past, the traditional way of thinking as a paramedic was often this: Get the patient in the rig and drive to the hospital as soon as possible to get the patient the care they need.

But what if the patient wasn’t being transported to the right facility?

Imagine: a paramedic recognizes on scene that they are treating a stroke victim. Their first thought is to get the patient to a hospital as quickly as possible. But what if the receiving hospital isn’t equipped or staffed appropriately to treat the patient?

Topics: EMS Communication Technology Innovation Systems of Care Telehealth Pulsara ONE Pulsara UNITED
7 min read

How Collaborative Communication Solutions are Transforming Healthcare

By Team Pulsara on Mar 24, 2021

Recently, Joey Branton, Pulsara's Senior Vice President of Strategic Initiatives, had the opportunity to sit down with Brian Zimmerman of the Becker’s Healthcare Podcast for a chat about "How Collaborative Mobile Communication Solutions are Transforming Healthcare Delivery." During the podcast, Joey and Brian discuss collaborative mobile communication solutions, as well as how these solutions can overlay existing healthcare tools and save hospitals money. 

Listen to the full podcast in the video below, or read on for their full discussion. 

Topics: Technology Connected Teams Pulsara PATIENT Telehealth Emergency Management
7 min read

New Zealand’s Strategic Use of Healthcare Tech & Infrastructure

By Kinsie Clarkson on Mar 22, 2021

When COVID-19 spread globally last March, New Zealand reacted quickly. In fact, their shut down was so effective that they were able to have a much shorter period of quarantine than most other countries. They quickly mobilized technology to help pivot and shift toward virtual appointments, utilizing telehealth to help manage patients’ needs.

Though brief, this period still has New Zealand experts looking to the future of health—a future which might just lie in the more strategic use of infrastructure and technology.

Topics: Technology Telehealth New Zealand
4 min read

Preventing Readmissions with Post-Discharge Care and Pulsara

By Josh Jordan on Mar 19, 2021

Wow! Was 2020 a doozie or what? COVID-19 took a toll on our healthcare system, resources, economy, and the way we do business. We survived rolling epicenters of virus surge on a national scale. Needless to say, it’s been a chaotic year. 

Topics: Telemedicine Community Paramedicine Mobile Integrated Health COVID-19 Pulsara PATIENT Telehealth Post-Discharge Care Readmissions
5 min read

Ethics in EMS: 10 Things You Need to Know

By Team Pulsara on Mar 17, 2021

Imagine:

You arrive on the scene of a single-vehicle MVA with two passengers. The driver is a male in his 80s, and you can see that he requires immediate transport. However, he doesn't seem concerned about himself; instead, he keeps asking about his passenger—his wife, who has died. 

What do you tell him?

Ethics is a major consideration in other allied health professions, but the topic rarely receives much attention in EMS. And when it does, most tend to assume that the same ethical considerations that apply to physicians carry over into EMS. That's not always the case. While many of the same principles do apply, their application might look different for medics. Medics often face unique situations where time is short, options are limited, and consent unavailable. And now, in the midst of a pandemic, medics face many situations where tough decisions must be made with limited resources in short order.

A more full discussion of the differences in ethics for EMS may be found here, but there are ten ethical concepts medics need to be familiar with in order to make the best possible decisions while they're in the field. 

Here are the top 10 things you need to know about ethics in EMS.

Topics: Leadership Healthcare
21 min read

Responding to a Disaster Within a Disaster: Texas's Winter Storm Event

By Rob Dickson, MD on Mar 15, 2021

Editor's Note: This article was originally published by EMS1 on March 8th, 2021

MCHD EMS shares lessons learned in flexibility and preparedness from the winter storm that doubled call volumes and sidelined hospitals in Texas

EMS agencies and first responders were tasked with shuffling from one crisis to another when Texans faced an unprecedented winter storm in the midst of a once-in-a-century pandemic with COVID-19. These challenges stress-tested all EMS agencies and first responders to continue providing life-saving care during the winter storm while adjusting to the changes of providing care, setting up mass vaccination sites, and continuing our mission during the COVID-19 pandemic.

Topics: Preparedness Emergency Management
2 min read

Upcoming Session: Plug the Hole! Leveraging Telehealth to Stop System Leakage

By Audrey Peart on Mar 12, 2021

Join Pulsara Regional Sales Manager, Northeast, Forrest Winslow, BSED, RN, NRP on Tuesday, March 23 at 1:15 pm CT for the session 'Plug the Hole! Leveraging Telehealth to Stop System Leakage' during Becker's Telehealth Virtual Forum. In this session, Forrest will take you on a journey from EMS to the ED and then to a hub-to-spoke scenario. You’ll see firsthand how these different organizations leveraged a telehealth platform to identify where system leakage was coming from, how they created automatic referral patterns to mitigate patient transfers, and ultimately increased ROI and patient loyalty.

Topics: Technology Connected Teams Telehealth
4 min read

The One Thing Pagers Do Really Well (And How To Carry That into The Future)

By Kinsie Clarkson on Mar 10, 2021

Pagers have been a staple in healthcare communication since the 1980s. Small, loud, and easily passed from clinician to clinician, pagers have been the constant companions of doctors and nurses for a long time. And in that time, they've been vital tools for communication. 

They have their drawbacks, but there are a few important reasons why pagers have stuck around for so long. One particular feature in the pager's design has ensured their longstanding usefulness for physicians: The loud, obnoxious alerts.

Why is that important? Pagers interrupt workflow. In a good way.

Topics: Communication Connected Teams Miscommunication Connectivity Pager
2 min read

We're All In This Together: Connecting ALL Your Care Teams with Pulsara

By Team Pulsara on Mar 08, 2021

Whether you’re a medic, nurse, physician, coordinator, or QA/QI specialist, the work you do for each patient MATTERS. 

That’s why, at Pulsara, we’ve designed a communication platform that helps every member of a patient’s care team actually FEEL like they’re part of the care team. 

Topics: Innovation Connected Teams
4 min read

COVID-19 and the 5 Phases of Emergency Management

By Justin Baker on Mar 05, 2021

If you had asked any U.S. healthcare facility in 2019 or early 2020 if they were prepared for any emergency, their answer would likely have been yes. After all, The Centers for Medicare and Medicaid Services (CMS) enacted a rule to establish national emergency preparedness requirements to ensure adequate planning for both natural and man-made disasters. This rule also established coordination with federal, state, tribal, regional, and local emergency preparedness systems. The requirements apply to all 17 provider and supplier types, too.

With these guidelines in mind, most facilities would have told you that they were prepared for any situation. However, this was before COVID-19 struck, crippling both the nation and the healthcare industry.

Topics: Preparedness Emergency Management
8 min read

10 Things You Need to Know About PTSD and Chronic Stress in EMS

By Team Pulsara on Mar 01, 2021

For a long time, traumatic stress and Post-Traumatic Stress Disorder have been conditions associated with those that have experienced combat or been in the military. Recently, there has been mounting evidence that first responders are also experiencing these conditions at alarming rates, and that we need to make our own mental health a priority.

For a long time mental health, self-care, and peer-care have been taboo subjects among first responders. Thankfully, that is beginning to change, and discussion of these topics has been encouraged. Knowing more about first responder mental health can help you participate in the conversation, help yourself, and help your peers.

Topics: EMS Healthcare
3 min read

Scotland Approves Site for First Digital Hospital

By Kinsie Clarkson on Feb 26, 2021

After a few years of planning and site scouting, Scotland has approved Wester Moffat as the future home of Scotland’s very first digital hospital. 

The new Monklands hospital is projected to open in 2028, and will feature state-of-the-art digital technology. According to Healthcare Global, the design is partly inspired by Johns Hopkins Hospital in Baltimore, Maryland.

Topics: Innovation United Kingdom
2 min read

Root Cause Analysis: Communication Errors

By Kate Leatherby on Feb 24, 2021

Ever since I started working for Pulsara, self-reflection about communication has become an almost daily ritual. Reflecting on my career, it’s very apparent that when things haven’t gone right with projects, patient care, presentations, etc., a miscommunication of some sort has been the likely culprit.   

Topics: Communication Medical Error
6 min read

STROKE: 10 Things You Need to Know to Save Lives

By Team Pulsara on Feb 22, 2021

EMS plays a critical role in identifying, treating, and directing stroke patients into a system of care. Time is brain for stroke patients, and as the first on-scene, your response time is critical to quickly identifying stroke symptoms, alerting the right care teams, and getting the patient the care they need. Every minute you can shave off their treatment time saves tissue and makes a big difference to the patient's quality of life. 

With those things in mind, here are 10 things you need to know about stroke:

Topics: STEMI EMS
5 min read

The Top 5 Challenges in Rural Healthcare - Part 5: Leveraging Strengths

By Kinsie Clarkson on Feb 19, 2021

This is part 5 of our blog series on the Top 5 Challenges in Rural Healthcare. Check out the other posts in this series here.

Rural healthcare has many strengths. With more continuity of care and personal relationships built between doctors and patients, rural clinicians have unique insight into the lives of their patients, helping them make the best possible treatment decisions for their patients. 

Recently, prominent rural healthcare authorities in Georgia and Colorado Springs sat down for exclusive interviews with Pulsara to weigh in on some of the challenges that rural clinicians are currently facing, the strengths of rural healthcare, and some of the innovative solutions they believe can help.

Topics: Telemedicine Telehealth Rural Health Top 5 Challenges in Rural Health
3 min read

PRESS RELEASE: Pulsara Launches Powerful New Desktop Browser Command Center for Enhanced Patient Coordination

By Team Pulsara on Feb 17, 2021

To further support care teams, Pulsara introduces Pulsara HQ, a browser-based command center that seamlessly works alongside the company’s mobile app interface. 

BOZEMAN, Mont., Feb. 17, 2021Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced today the launch of Pulsara HQ, a powerful new browser-based command center for enhanced patient coordination. Working alongside the company’s mobile apps, the browser application enables clinicians to easily manage patient status and details in a centralized location—creating a unified patient channel across all devices. Pre-registration, triage, team activation, and more can now be managed from one screen on a desktop web browser.

Topics: Press
5 min read

The Top 5 Challenges in Rural Healthcare - Part 4: Support

By Kinsie Clarkson on Feb 12, 2021

This is part 4 of our blog series on the Top 5 Challenges in Rural Healthcare. Check out the other posts in this series here.

Rural clinicians are some of the most hardworking, dedicated, and caring people you will ever meet. But even the greatest heroes still need support, collaboration, and mentorship. From lack of funding and regulations to patients struggling to access care, rural healthcare providers face a whole host of unique challenges. And unfortunately, the COVID-19 pandemic has only made many of these challenges even more pressing. As of January 2021, more than 800 rural hospitals are at a high or immediate risk of closure.

With all the other challenges piled on top, rural clinicians may feel more isolated. While the opportunity for a more personal and continuous relationship with patients is greatly rewarding, rural health also often has fewer resources and few colleagues to turn to for a second opinion. Practicing in a rural area can be made more difficult by the lack of a solid support system. 

Topics: Telehealth Rural Health Top 5 Challenges in Rural Health
9 min read

Aligning for Success: Exploring the Keys to Leadership and Lasting Change

By Brittany Means, RN, BSN on Feb 10, 2021

Most advice on becoming an effective leader is geared—maybe not surprisingly—toward the things we can change about ourselves. We focus our attention on asking ourselves, “Do I have the right values, the right traits, the right competencies, or even the right style to be a good leader?” 

While those questions are important, we sometimes forget that the environment you create for your team makes just as much, if not more, of an impact. From asking questions to listening to their team members, an effective leader is attuned to their environment and fosters an atmosphere where their coworkers are safe to grow and learn. 

Topics: Leadership Communication Change Management Preparedness
4 min read

Pagers Expose Months of Patient Data from Ambulance Tasmania

By Kinsie Clarkson on Feb 08, 2021

Last month, Ambulance Tasmania was rocked by the news that a major data breach exposed over two months of records of patients’ sensitive data.

On January 8th, the personal details of every patient who called an ambulance between November 2020 and mid-January 2021 were discovered online. The website’s administrator posted live updates every time paramedics were dispatched, until the webpage was shut down in mid-January. Sensitive health information exposed on the website included patients’ personal details, gender, age, condition, HIV status, and even the address of the incident. Tasmanian officials expressed concern, outrage, and vows to get to the bottom of the matter.

Where did the breach come from?

Pagers.

Topics: Technology Miscommunication Pager New Zealand
3 min read

Putting a [Pit] Stop to Bottlenecks in Healthcare Communication

By Brandon Means on Feb 05, 2021

What do EMS and hospital care teams have in common with NASCAR drivers?

Quite a bit, as it turns out. The success or failure of both hinges on one thing: time. 

It might surprise even dedicated fans to learn that all of the cars on the track are limited to the same top speed and horsepower range. With this being the case, how can it be that there is such a large disparity between first and last place?

The answer: The race is won and lost during the pit stop.

Topics: Stroke STEMI Coordinators' Corner Sepsis Trauma Time Sensitive Emergencies Connected Teams
3 min read

Loss & Burnout: Covid-19’s Impact on Emergency Physicians [Survey Results]

By Kinsie Clarkson on Feb 03, 2021

This past year has been a rough one for many, but perhaps none more so than the courageous physicians, nurses, EMS providers, and healthcare workers who have put their own safety on the line in order to help take care of COVID-19 patients.

Topics: Emergency Medicine COVID-19 Wellness
2 min read

How’s Your Heart? 7 Tips to a Healthier Heart

By Kinsie Clarkson on Feb 01, 2021

With Valentine’s Day just around the corner, hearts are everywhere—heart decorations, heart candies, heart cards, even heart pancakes for the more creative sweethearts. But one of the most important hearts of all too often gets overlooked: Your heart (or your heart health, to be specific)! 

February is American Heart Month: a national event to raise awareness about heart disease and what you can do to decrease your risks. Heart disease is the #1 cause of death for Americans, killing over 650,000 people annually. It is responsible for 1 in 4 deaths in the U.S. each year, and one person dies every 36 seconds from cardiovascular disease (that's heart disease and stroke combined). And that's not just for older adults; heart disease is becoming more and more common in young adults, making it important to learn whether you might be at risk.

Topics: STEMI Wellness Health Sudden Cardiac Arrest
7 min read

Does HIPAA Allow Hospitals to Share Patient Data with EMS?

By Kinsie Clarkson on Jan 29, 2021

During time-sensitive emergencies, sharing data between EMS and the hospital is a vital part of patient care. EMS contacts the hospital via radio report to share information about the patient’s condition and vital signs, letting hospital staff know what to expect when the patient arrives on their doorstep. EMS and the hospital both comply with HIPAA guidelines, and sharing details about the patient’s condition is simply considered an essential part of providing the best possible care for that patient.

But once the patient has been admitted and EMS needs outcome data from the hospital, suddenly the information sharing process isn’t quite as clear. Many hospitals get nervous about the thought of sharing patient data or PHI with EMS agencies.

Why?

HIPAA.

Topics: EMS Connected Teams ET3 HIPAA Security Evidence-Based Guidelines
4 min read

Top 5 Challenges in Rural Healthcare - Part 3: Regulations

By Kinsie Clarkson on Jan 27, 2021

This is part 3 of our blog series on the Top 5 Challenges in Rural Healthcare. Check out the other posts in this series here.

For rural healthcare providers, delivering high quality care means facing unique challenges that don’t come up in most urban settings. Many of these issues have only been exacerbated by the COVID-19 pandemic, as well. Access to care, distance, connectivity, and financial hardship are only a few of the hurdles rural health has had to grapple with. 

In the United States, rural healthcare serves one-quarter of the nation’s population. Over the last few decades, special rules and regulations were created with the aim to help rural residents get better access to care. However, some of these regulations have become counterproductive, doing more harm than good for rural patient care. 

Topics: Telemedicine Telehealth Rural Health Top 5 Challenges in Rural Health
3 min read

Finding Purpose: A Call to Leave the Comfort Zone

By Asbel Montes on Jan 25, 2021

Special thanks to our guest author, Asbel Montes, for contributing today's blog. Asbel is a Managing Partner of Solutions Group Consulting. You can read more about him in his bio below.

“Security is a bad mistress when you’re married to purpose. It always cheats.” 

— Shules Hersh

That's a powerful statement.

For those of us who believe we're living our lives in pursuit of purpose, this idea should make us stop in our tracks. We might be aware of our tendency to get distracted, or we may consciously practice self-discipline to avoid settling for a short-term gain. Those stumbling blocks are obvious. 

But security?  

Topics: Wellness
3 min read

Mobilize Your Care Teams Early to Maximize Peak Performance

By Brittany Means, RN, BSN on Jan 22, 2021

Picture this:

About 12 hours into your 24-hour shift, you and your partner are finally sitting down to your first real meal of the day.

Just as the first bite of warm food hits your lips, the tones drop—an all-too-familiar scenario in the world of first responders. 

You’re dispatched to a 51-year-old male reporting chest pain. You walk in the door to a very distraught family, gathered around a man clutching his chest. He is pale and sweating profusely. You meet your partner’s eyes, and you know you’re both thinking the same thing. You quickly obtain the ECG and your suspicions are confirmed: tombstones in leads II, III, and AVF.

Topics: Stroke STEMI EMS Coordinators' Corner
5 min read

The Top 5 Challenges in Rural Healthcare - Part 2: Funding

By Kinsie Clarkson on Jan 20, 2021

This is part 2 of our blog series on the Top 5 Challenges in Rural Healthcare. Check out the other posts in this series here.

From access issues to finding funding, rural healthcare faces a variety of unique challenges. As COVID-19 swept the nation, many of these challenges have only intensified. Chief among these challenges is covering the high costs associated with continuing operations.  

Recently, prominent rural healthcare authorities in Georgia and Colorado Springs sat down for exclusive interviews with Pulsara to weigh in on these challenges, as well as some of the innovative solutions they believe can help. 

In this 5-part blog series, we will explore each of the top 5 challenges that rural healthcare currently faces, and how new technology could be key to solving some of them. Today, we'll discuss the second major challenge: Funding. 

Topics: Telemedicine Telehealth Rural Health Top 5 Challenges in Rural Health
11 min read

10 Things You Need to Consider When It Comes to Your EMS Station

By Team Pulsara on Jan 18, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Rachel Zoch, for EMS1 BrandFocus

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Be sure to include ample space for sleep, fitness and other critical activities whether you are making improvements or building a new facility

An EMS station needs to provide the comforts of home as well as the tools for work, from restful sleeping quarters to office space and equipment storage. Energy efficiency and safety should also be top of mind, whether you are making improvements to your current station or building a new facility.

To find out more about the elements needed for a modern station, EMS1 spoke with Austin-Travis County (Texas) EMS Chief Ernesto Rodriguez, who recently oversaw the design and construction of a new EMS station for his agency.

Topics: EMS Innovation 10 Things You Need To Know
4 min read

Ontario Declares Second Stay-at-Home Order to Mitigate COVID-19 Surge

By Kinsie Clarkson on Jan 15, 2021

This week, Ontario officials announced a second, more stringent stay-at-home order in an attempt to help mitigate the recent surge of COVID-19 cases in the province.

"According to officials, there is a real threat that the province’s hospital system could collapse under the pressure."

Topics: Healthcare COVID-19 Canada
5 min read

The Top 5 Challenges in Rural Healthcare - Part 1: Access

By Kinsie Clarkson on Jan 13, 2021

Country backroads. Limited cell service. A population that is spread across great distances and often doesn’t have effective health insurance. For rural healthcare providers, delivering high quality care means facing unique challenges that don’t come up in most urban settings. 

Topics: Telemedicine Telehealth Rural Health Top 5 Challenges in Rural Health
2 min read

PRESS RELEASE: Pulsara Wins 2021 BIG Innovation Award

By Team Pulsara on Jan 12, 2021

BOZEMAN, Mont., Jan. 12, 2021Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced today that the company was named a 2021 Product Innovation of the Year Award Winner by Business Intelligence Group’s BIG Innovation Awards. Judged by prominent industry leaders and experts, the awards program recognizes the most innovative organizations and people transforming systems and industries across the globe.

Topics: Press Innovation Awards
7 min read

10 Things We’ve Learned From the COVID-19 Pandemic

By Team Pulsara on Jan 08, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Marianne Meyers, BS, for EMS1 BrandFocus

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Preparation, vigilance and taking care of your mental health will be key strategies as we move forward

As 2021 begins, COVID-19 vaccines have recently been approved, and it appears that the beginning of the pandemic’s end is in sight. That said, we are still experiencing large spikes throughout the country, and hospitals and EMS systems are under immense strain.

We aren’t quite on the other side, but we can now see the light at the end of the tunnel.

Here are 10 things we’ve learned from the pandemic that can help improve other areas of EMS response:

Topics: Telemedicine Technology COVID-19 Telehealth Preparedness Wellness
3 min read

Pulsara in Action: Following A Patient's Journey with AMR and UCHealth

By Nathan Williams on Jan 04, 2021

In time-sensitive emergencies, time is tissue. Every minute makes the difference in your patient's outcome, for better or worse. 

That's why UCHealth and AMR - Colorado Springs / El Paso County partnered with Pulsara, a healthcare communication and telehealth platform, to save time when patient outcomes are on the line. Pulsara creates a secure, unified patient channel—replaces multiple phone calls, radio reports, faxes, and pagers—and allows care teams to communicate efficiently and effectively when treating patients.

In this live-action retelling of a true story, watch how AMR and UCHealth use Pulsara to streamline and speed their communication processes throughout the patient's journey, making sure that every member of the care team is in the know, when they need to know—from dispatch answering the 911 call, to the hospital staff closing the case after the patient’s treatment is complete.

Topics: Stroke EMS Client Rockstars Technology Customer Success Patient
9 min read

10 Things EMS Providers Need to Know About Telehealth

By Team Pulsara on Dec 29, 2020

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Sarah Calams of EMS1 BrandFocus. 

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Telehealth applications can help expand the reach of out-of-hospital care to save more lives


In light of the COVID-19 pandemic, healthcare and EMS providers have found themselves relying on technology more than ever before.

Topics: EMS Telemedicine Technology Innovation 10 Things You Need To Know COVID-19 Telehealth
3 min read

UK Study Finds Nurses Experiencing Higher Rates of Burnout

By Kinsie Clarkson on Dec 28, 2020

To celebrate the 200th birthday of Florence Nightingale, the founder of modern nursing, the World Health Organization (WHO) proclaimed 2020 as the Year of the Nurse and Midwife. 

And what a year it's been. This year, the COVID-19 pandemic swept across the globe. Nurses everywhere have spent 2020 working through exhaustion, the daily risk of being exposed to the virus, and the stress of risking their family's safety as well as their own. According to a new study conducted in the UK, nurses are experiencing high levels of burnout and depression, and 28% of NHS nurses are quitting within three years—a 50% increase since 2013.

Topics: nursing COVID-19 Wellness United Kingdom Stress
3 min read

Real-Life Superheroes: Nurses Get Their Own Marvel Comic Book

By Team Pulsara on Dec 22, 2020

Summer blockbusters may have been cancelled, but this year, we've gotten to see what it truly means to be a superhero. 

As the COVID-19 pandemic spread around the world, doctors, nurses, paramedics, and emergency responders of every kind stepped up to take care of others. They’ve chosen to be there for us in our hour of need, sacrificing their own health, safety, and even the ability to go home to be with their families at the end of long, scary, and difficult shifts. That’s the true definition of heroism. 

To celebrate these healthcare heroes, Marvel Comics partnered with Allegheny Health Network (AHN) in Pennsylvania to help tell the stories of these real-life heroes. 

Topics: EMS Healthcare nursing COVID-19 Health
2 min read

Joint Commission Releases 2021 National Patient Safety Goals

By Kinsie Clarkson on Dec 21, 2020

Every year, The Joint Commission consults with industry experts and stakeholders to gather information about emergent issues in patient safety and care. From their findings, they release an annual report of their National Patient Safety Goals, tailored specifically for programs like Ambulatory Care, Hospitals, and Nursing Care Centers. According to the Joint Commission, these goals inform their "sentinel event alerts, standards and survey processes, performance measures, educational materials, and Joint Commission Center for Transforming Healthcare projects."

Topics: Patient Safety
9 min read

Mass Casualty Incidents: 10 Things You Need to Know to Save Lives

By Team Pulsara on Dec 18, 2020

EDITOR'S NOTE:This article originally appeared on EMS1.com. Special thanks to our guest author, Michael Fraley of EMS1 BrandFocus. 

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Take control of the situation and establish command as soon as possible to start triaging and transporting patients


Much has been written over the years about responding to and managing “The Big One.” The list of all the articles and books about mass casualty incident management is a long one.

Every year, we conduct tabletop drills and full-scale exercises, tearing apart retired school buses and carrying high school drama students from the “scene” and around the block to the EMS station, where they are thanked with a free lunch.

Topics: EMS 10 Things You Need to Know to Save Lives Emergency Management Mass Casualty Incidents
5 min read

Don’t Sweat the Small Stuff: Work-Life Balance in the Age of COVID-19

By Betony Martin on Dec 16, 2020

Real talk: COVID-19 has changed the way most of us live our lives. For my family, it has meant a lot of lifestyle changes. 

Working from home during the pandemic has been a great opportunity, but also at times a real challenge. It has been a blessing in the sense that I’ve gotten to be home with my school aged children. I get to spend more time with them, watching them grow and learn. I've been able to do more fun things with them, like go on nature walks. 

On the other hand, attempting to be productive at work with two young kids at home got really interesting, really fast.

Topics: Wellness Health
6 min read

Pulsara Version 11.3: Increased Flexibility for EMS - Change Patient Destination

By Team Pulsara on Dec 16, 2020

BOZEMAN, Mont., Dec. 16, 2020 — Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced the release of app version 11.3. Full release notes are as follows. 
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The holidays are just around the corner, and we know you have been working hard to juggle unprecedented case loads. From the bottom of our hearts, thanks for all you do.

We’re excited to let you know that Pulsara 11.3 has been released. We’re introducing a few new features to make using Pulsara easier when EMS changes the patient destination or Pulsara mobile devices change hands.

This release includes these new features:
  • EMS can change the patient destination en route
  • The logged in account name appears on the PIN screen
  • Special characters can be entered into patient names
Topics: Press Release Notes
2 min read

The 3G Network Is Shutting Down: Here's a Better Way to Transmit ECGs

By Kinsie Clarkson on Dec 14, 2020

Are you ready for the 3G network shutdown? 

By the end of 2020 (yes, that’s in just a few WEEKS!), Verizon is shutting down their 3G network—with other providers following suit in the near future. This means that any 3G modem you use for ECG transmission will need to be upgraded. 

But wait — why pay to upgrade hardware that will soon be obsolete again anyway? Why pay to transmit the ECG at all? 

Topics: Technology Mobile Pulsara ONE
6 min read

How Video Streaming Benefits Everyone Involved in an EMS Call

By Team Pulsara on Dec 11, 2020

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Sarah Calams of EMS1 BrandFocus. 

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Telehealth applications can help expand the reach of out-of-hospital care to help EMS and hospital providers deliver better patient care, faster


With today’s advanced technology, anyone can use their smartphone, tablet, or computer to connect via real-time video to talk with anyone around the world.

Yet, in the healthcare system, video streaming has remained static, convoluted, and complicated.

Topics: EMS Telemedicine Technology Connected Teams Community Paramedicine Inter-Organization Communication Telehealth
4 min read

What Is EMS? A Brief Guide to Emergency Medical Services

By Kinsie Clarkson on Dec 09, 2020

Emergency Medical Services—EMS, for short—is a branch of healthcare, public health, and public safety that responds to calls for help, 24/7, in almost every community in our nation. EMS encompasses a number of different services and roles, providing vital lifesaving care for patients during times of emergency. There are around 1.05 million licensed EMS professionals across the U.S. and nearly 623,000 of these are EMTs, while over 268,000 are paramedics. 

Topics: EMS Time Sensitive Emergencies ET3 Community Paramedicine Mobile Integrated Health COVID-19
2 min read

New Research Shows Average Age of Brunei Stroke Patients Decreasing

By Kinsie Clarkson on Dec 07, 2020

Over the past five years, Brunei's number of stroke cases have increased by 57%, making stroke the country's fourth-highest cause of death—and the main cause of disabilities. Now, a study conducted over the past two years found that the average age of stroke patients in Brunei is decreasing.

Topics: Stroke Time Sensitive Emergencies
14 min read

10 Things You Need to Know to Increase Interagency Cooperation and Collaboration

By Team Pulsara on Dec 04, 2020

EDITOR'S NOTE:This article originally appeared on EMS1.com. Special thanks to our guest author, Michael Fraley of EMS1 BrandFocus. 

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It is probably safe to say that as long as humans have been sharing space with each other, there has always been some level of conflict. Struggles between coworkers can come from competition, innovation or a desire for improvement. Handled incorrectly, though, that conflict can also lead to inefficiencies, stagnation and harm to all parties involved.

Topics: EMS Connected Teams 10 Things You Need To Know
4 min read

The Toll of Chronic Stress (And What You Can Do to Manage It)

By Megan Wittmann on Dec 02, 2020

Near the start of the COVID-19 pandemic last March, I found myself in a conversation with a friend. We shared our concerns about the days ahead, talking about how we were going to handle the kids learning from home, and discussing whether she was putting her family at risk by continuing to practice clinically. 

Topics: COVID-19 Wellness Health Stress
5 min read

Pulsara Event Schedule Update - Winter & 2020 Recap

By Audrey Peart on Nov 30, 2020

Autumn & 2020 RECAP

Fall will still be in full swing when this post comes out but winter—which some northern states are already experiencing—is well on its way. What exactly has Team Pulsara been up to since we last connected at the beginning of October? Well...

Topics: Events
7 min read

Grit and Gratitude: A Happy Thanksgiving from Pulsara

By Team Pulsara on Nov 25, 2020

2020 has been a challenging year for everyone. As we reflect on the year, a lot has changed, and there have been many hurdles to overcome. Through it all, though, there are many silver linings that we here at Team Pulsara are grateful for.

Topics: Communication Technology Wellness
3 min read

Save Money and Improve Patient Outcomes with Pulsara

By Kinsie Clarkson on Nov 23, 2020

“A 500-bed hospital loses more than $4 million annually as a result of communication inefficiencies.” — National Center for Biotechnology Information

There is a communication crisis in hospitals today, as doctors and nurses are forced to use pagers, fax machines, and other forms of outdated technology to communicate critical patient information. These old technologies don’t talk to each other, either — so your staff ends up spending hours every day collecting, repeating, recording, and re-recording information. From the routine consult to critical COVID-19 management, these kinds of workflows negatively affect patient outcomes and organizational efficiencies. That’s a lot of valuable time down the drain.

Topics: Communication Connected Teams Systems of Care Telehealth
4 min read

The Rural Healthcare Advantage: Continuity of Care

By Kinsie Clarkson on Nov 19, 2020

From bumpy back roads to the length of time it takes to travel to the doctor, rural healthcare faces a number of unique challenges. 

However, there are also rarely-highlighted advantages to rural care that make it some of the highest quality care a patient can receive. In an exclusive interview with Pulsara, Dr. Jean Sumner, the Dean of the School of Medicine at Mercer University in Macon, Georgia, said, “I honestly believe that if you're in a rural community, you have the opportunity to get better healthcare than in the city.” 

What’s rural health’s secret?

Topics: Rural Health Care Continuity
6 min read

Pulsara Version 11.2: Patient Creation Streamlined

By Team Pulsara on Nov 19, 2020

November 19, 2020 - Bozeman, Montana - Pulsara recently announced the release of app version 11.2. Full release notes are as follows.

We’re excited to let you know that Pulsara 11.2 has been released. As a direct result of feedback from folks like you, we’ve packed this release full of updates that allow for increased flexibility in how you and your teams use Pulsara. This release contains a big milestone for EMS crews.

We’ve moved patient type selection to the new patient screen!

Here’s what else is new:

  • A universal home screen that enables easier patient creation.
  • Help right inside the app, so your team can quickly learn about this update.
  • Forgot your username? We now provide self-service to get access again!
 
Topics: Release Notes
2 min read

The Mental Edge of Using Pulsara for All Patient Types

By Scott Stanley on Nov 18, 2020

Last night, my wife and I were joyfully binge watching one of our favorite shows when the power went out. There was no inclement weather; just a sky full of stars. It did, however, leave us in a pitch-black living room. I stood from the couch where we were sitting, walked into the kitchen, and retrieved a flashlight. I did this without being able to see anything, and, more importantly, without injury to any of my toes. I didn't even bump into a wall, despite not being able to see a thing. 

Topics: All Patient Types
5 min read

Patient-Centric Emergency Medicine’s New Standard: Mobile Communication

By Kinsie Clarkson on Nov 16, 2020

Are you using old, non-patient-centric communication technologies like pagers or phone calls (or even WhatsApp) to solve present-day healthcare challenges? Do you ever wonder if there's a better way to connect your care teams? 

At the European Resuscitation Council Virtual Congress on Oct. 24, 2020, Greg Brown, RN, Pulsara's Western Regional Sales Manager, hosted an exclusive webinar exploring just that. In "Patient-Centric Emergency Medicine: Why Mobile Team Communication Across Healthcare Organizations is the New Standard," Greg discusses how to improve acute care team communication and patient outcomes by switching to mobile technology — and why it is imperative to inter-organizational success.

Topics: Communication Technology Time Sensitive Emergencies Connected Teams Miscommunication Systems of Care COVID-19 Inter-Organization Communication Telehealth
5 min read

Night Shift: Streamlining Communication for Off-Hours Patient Events

By Greg Brown on Nov 13, 2020

Emergencies don't slow down for nights and weekends. What can we do to improve outcomes for patients admitted during off hours? 

If you’ve ever done long shift work in the hospital setting, you know how taxing it can be. Being on for a long stretch is both mentally and physically exhausting. When that work falls on off hours, those stressors are magnified. Working nights and weekends adds an immense layer of complexity to already high-risk situations. Emergencies don’t slow down after hours. STEMIs, traumas, and codes all arrive during the night, just the same as during the day; but with less staff present and fewer resources, you also have to deal with calling in all the necessary members of the care team. 

Topics: Technology Time Sensitive Emergencies Connected Teams Off Hours Care
15 min read

Large Scale Disaster Prevention & Mitigation: Top 6 Takeaways (Webinar)

By Kinsie Clarkson on Nov 11, 2020

It's been a big year for large-scale emergencies. Hurricanes, floods, wildfires, a pandemic — and responding to all these disaster scenarios involves a great deal of preparation, practice, and planning. 

Recently, a panel of industry leaders and experts in EMS and emergency preparedness (including Pulsara's own CMO, Kris Kaull) got together for an exclusive fireside chat-symposium, hosted by HERE Technologies. The group talked about overcoming the obstacles of disaster preparedness and mitigation and how to build a culture of preparedness and cross-agency collaboration. As they discussed disaster mitigation for large scale public safety scenarios, they also touched on some of the latest technology that's helping to improve scenario planning. 

Read on for the top 6 takeaways, or watch the full webinar below.

Topics: EMS Technology COVID-19 Preparedness Emergency Management
3 min read

PRESS RELEASE: Pulsara Named 2020 Winner in the BIG Award for Business

By Team Pulsara on Nov 10, 2020

BOZEMAN, Mont., Nov. 10, 2020Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced today that the company has received the Business Intelligence Group’s BIG Award for Business and was named a 2020 Small Business Product of the Year Winner. First launched in 2012, the BIG Awards for Business awards program globally recognizes and rewards companies, products, and people that are leading their respective industries. With this award recognition, Pulsara stands alongside other leading-edge companies such as past winners AT&T, ADP, and UnitedHealthcare. 

Topics: Press Awards
8 min read

How to Choose the Right Telehealth Solution [Top 6 Questions To Ask]

By Kinsie Clarkson on Nov 06, 2020

Finding A Next-Generation Telehealth Plan Of Action For Your Hospital [Part 3]

Editor's note: This is the third installment in our series on Finding the Next-Generation Telehealth Plan of Action for Your Hospital. Check out Part 1 and Part 2 here. 

Before COVID-19 sent shockwaves through the healthcare community, telehealth only comprised a very small percentage of appointments for most hospitals. Almost overnight, hospitals realized that they needed a reliable platform for evaluating patients from a distance. The pandemic set in motion a mad scramble for a workable solution, and many hospitals reached for the first option they could find. 

Topics: Telemedicine COVID-19 Telehealth
2 min read

Video Interview: Australia’s Latrobe Regional Hospital & Ambulance Victoria

By Kinsie Clarkson on Nov 04, 2020

Earlier this year, in the weeks before COVID-19 changed life and healthcare as we know it, Latrobe Regional Hospital near Melbourne, Australia, was busy laying the groundwork for a new communication system between their hospital teams and Ambulance Victoria. Over the course of the next few months, Latrobe was able to implement Pulsara for treating patients across multiple departments, including stroke, mental health, pediatrics, trauma—and most pressingly, COVID-19. 

Topics: Stroke Press Communication Telemedicine Connected Teams COVID-19 Telehealth Customer Success Australia
3 min read

Take Care of Your Star Player: Health and Wellness in EMS

By Kate Leatherby on Nov 02, 2020

As healthcare professionals, we spend so much time caring for the health and well being of others that we often overlook the importance of caring for ourselves. I can think back to the days when I was full time on the ambulance, working very busy 24 hour shifts. For many years, I put my health and well being on the back burner. Sleep during 24 hour shifts was scarce, especially at busy stations, and eating healthy always seemed to take more effort than grabbing something heavily processed from the gas station or fries from a fast food joint. Coffee was my best friend and caffeine became a way for me to suppress my body’s natural cues that I needed time to rest and repair. During the 7 year period I was full-time on the ambulance, I also responded to some of the most mentally draining calls of my 18-year career in EMS.

Topics: Wellness Health
7 min read

Study: Lower Door-to-Needle Times Linked to Lower All-Cause Mortality

By Kinsie Clarkson on Oct 30, 2020

A new study shows that every 15-minute decrease in door-to-needle time is linked to lower all-cause mortality. How can we work to reduce door-to-needle times?

When a neurologist utters the phrase "time is brain," the implication is that every minute counts in treating each stroke patient. A recent study is further confirming what stroke teams have known since 1993: efficient treatment is everything to better outcomes in stroke care. 

Topics: Stroke Communication Time Sensitive Emergencies Connected Teams
2 min read

Innovative Pulsara PATIENT Solution Named 2020 EMS World Innovation Awards Winner

By Team Pulsara on Oct 28, 2020

BOZEMAN, Mont., Oct. 28, 2020Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced today that the company’s product Pulsara PATIENT has been honored as a 2020 EMS World Innovation Awards Winner. As one of the most prominent voices in the prehospital emergency medical services community, EMS World employs the Innovation Awards program to recognize the industry’s most groundbreaking products of the year. 

Topics: Press Innovation Awards Pulsara PATIENT
7 min read

Canadian Physicians Call for Telehealth Infrastructure and Training

By Kinsie Clarkson on Oct 26, 2020

As lawmakers and physicians debate what to do about telehealth restrictions in the wake of COVID-19, a growing number of clinicians would like to see telehealth become a more regular part of patient care.

The motion to make telehealth permanent after the pandemic seems to be gaining momentum, both in Canada and the United States. Canadian physicians and researchers seem to agree that while it won’t solve everything, telehealth has the potential to help remedy a lot of problems in healthcare across the provinces.

Topics: Communication Telemedicine COVID-19 Telehealth Canada
3 min read

An Easier Way to Coordinate Care—No Matter Where You Are

By Josh Jordan on Oct 23, 2020

Have you ever had to coordinate care for a really sick patient that needed an immediate transfer or consult, and had to divert your attention away from the patient in order to get in touch with all the necessary team members? Have you ever been frustrated by just how much time and runaround it takes to get everyone on the same page? 

Physical distance is part of the package when you’re trying to coordinate care for patients. Whether you’re down the hallway or miles apart, getting the right information to the right people at the right time can be a challenge. That’s why having clear, established lines of communication is vital to successfully coordinating patient care.

Topics: Communication Time Sensitive Emergencies Connected Teams Interoperability
8 min read

Quadruple Aim: How One Telehealth Platform Is Changing the Game

By Kinsie Clarkson on Oct 21, 2020

Of all the various crises facing healthcare in 2020, there is one underlying root issue that directly affects all of them. It determines everything about every single patient's care journey, from each care decision to every patient outcome. 

However, very few healthcare professionals think to start with this issue in improving patient outcomes. 

What's the issue? 

Communication

Topics: Time Sensitive Emergencies Connected Teams COVID-19 Inter-Organization Communication Telehealth HIPAA Customer Success
23 min read

The Passion of a Serial Entrepreneur: An Interview by Brett Lyle with Kris Kaull

By Kinsie Clarkson on Oct 19, 2020

The Passion of a Serial Entrepreneur: To-Do Lists, Coaching, and Spilled Coffee

Pulsara CMO Kris Kaull recently had the exclusive opportunity to sit down with Brett Lyle, strategist, creator, and founder/coach at Brett Lyle Coaching and the Emergent Leadership YouTube channel. Kris and Brett discuss tangible practices that define and reshape mindsets, talk daily to-do lists, and lifelong goals and accomplishments. Kris also shares the tools he has used to overcome entrepreneurial challenges and explains how he intentionally designed his clinical career to be both personally fulfilling and professionally valuable to the industry. 

Special thanks and shout out to Brett for this awesome interview and opportunity! (To see more of Brett's work, follow her on social, or to contact her, see her links at the end of this post).  

Watch the exclusive interview in the video below, or read on for the full conversation.

Topics: EMS Leadership Wellness Health
4 min read

TRAUMA: Radio Report (A One-Act Play by Jessie Senini)

By Jessie Senini on Oct 16, 2020

TRAUMA: Radio Report

A One-Act Play by Jessie Senini

Unit 3245 has responded to a motorcycle accident with two injured persons in the dead of night on a suburban road. Patient One is unresponsive, while Patient Two is alert but with severe injuries. Both are critical. With the update information from the bystander, dispatch is also calling out a second unit for the other patient, and fire is already responding to the scene. The location does not meet criteria for a helicopter (the ground units will be faster) and everyone is lights and sirens to get there.

Topics: EMS Communication Acnkowledge
3 min read

Three Keys to Silent Leadership

By Asbel Montes on Oct 14, 2020

Special thanks to our guest author, Asbel Montes, for contributing today's blog. Asbel is the Senior Vice President of Strategic Initiatives at Acadian Ambulance Service. You can read more about him in his bio below.

One of the most important aspects in leadership is being able to recognize the power of your words. Just as important, however, is the ability to recognize the power of your silence. 

Topics: EMS Leadership Communication
9 min read

911-Initiated Telemedicine: How Clinical Leaders Are Using Mobile Tech

By Kinsie Clarkson on Oct 12, 2020

As hospitals and EMS agencies in Colorado Springs, Colorado, watched organizations around the world respond to COVID-19, they began to anticipate what their own response would look like. “We got to watch what happened in Italy and Europe and then subsequently in New York,” said Dr. Matt Angelidis, the co-medical director for the Colorado Springs Fire Department and AMR, and emergency physician for UC Health at Memorial Central, Memorial North, and Pike's Peak Regional Hospital. “We had time to think about, ‘Is there a better answer, or do we have an alternate way that we can take care of these patients and deliver care?’”

Topics: EMS Community Paramedicine COVID-19 Pulsara PATIENT HIPAA Customer Success
17 min read

Roundtable Discussion: The Future of the EMS Profession [2020 EMS Trend Report Part 5]

By Team Pulsara on Oct 09, 2020

EDITOR'S NOTE: EMS1, Fitch & Associates, and the National EMS Management Association recently released their third annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. This excerpt is from Roundtable: Mapping Alternative Destinations and a Career Path for EMS, the fifth entry in the 2020 Trend Report. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS.

EMS leaders interpret the results of the 2020 EMS Trend Report in light of COVID-19, and what it means for the future workforce


The fifth annual EMS Trend Report explores how
recurring and emerging trends are impacting prehospital medicine. We asked industry experts to analyze how the results reflect current healthcare trends, what they mean for EMS post-COVID-19, and how they can guide retention efforts.

Topics: EMS Trend Report
4 min read

Australian Research Links Rise in Cardiac Deaths to Pandemic Precautions

By Kinsie Clarkson on Oct 07, 2020

As the world buckled under the weight of COVID-19, emergency protocols were put in place to protect as many people as possible from exposure to the virus. Many of these protocols successfully achieved what they were designed to do. However, there were also many ways in which we didn’t yet fully understand the impacts of our pandemic response protocols.

Australian EMS agency Ambulance Victoria has recently released new research on the specific causes behind one such unintended consequence: increased deaths from sudden cardiac arrest.

Topics: EMS Time Sensitive Emergencies COVID-19 Sudden Cardiac Arrest Australia
4 min read

Here's What You Need to Know About the 21st Century Cures Act

By Kinsie Clarkson on Oct 05, 2020

Imagine: you need to see your doctor's notes from your last appointment, so you put in a request to view your clinical notes. Shortly afterward, all the information you need shows up in an app on your smartphone.

Wouldn't it be nice to have such easy access to your electronic health records? 

Topics: Technology Interoperability Systems of Care Electronic Health Records
5 min read

Pulsara Event Schedule Update - Autumn 2020

By Audrey Peart on Oct 02, 2020

END OF SUMMER 2020 RECAP

The end of summer for Pulsara was filled with two months of virtual events, client successes, eBook releases, and so much more. Check out how our teams spent the remaining days of summer:

Topics: Events
3 min read

PRESS RELEASE: St. Dominic’s Among First to Integrate Two Stroke Technologies for Faster Treatment

By Team Pulsara on Sep 30, 2020

JACKSON, Miss., Sept. 30, 2020 — Healthcare entities across the state have experienced declines in patient numbers during the COVID-19 pandemic, with many patients delaying or avoiding life-saving treatment for serious conditions such as stroke or heart attack over fears of the virus.

Topics: Stroke Press Customer Success
2 min read

Australia’s Latrobe Regional Hospital Improves Door-to-CT Times by 68% with Pulsara (Case Study)

By Kinsie Clarkson on Sep 28, 2020

For Latrobe Regional Hospital (LRH) near Melbourne, Australia, streamlining communication has been a major area of focus, both to improve patient care and to strengthen collaboration across its healthcare system. Up until the beginning of 2020, they used a combination of phone calls and pagers to interface among Emergency Services, ED, and hospital staff—resulting in inefficiencies and challenging communication for caregivers.

Topics: Stroke Press Communication Connected Teams COVID-19 Telehealth Customer Success Australia
5 min read

One-on-One with April O'Quinn: VA EMT Honored with American Girl Doll

By Kinsie Clarkson on Sep 25, 2020

A contest.

An adoring niece.

And, a humble EMT.

Put them together, and you get one beautiful story.

As the COVID-19 pandemic raged into June, essential workers continued to put their lives on the line each day to take care of others. The American Girl Company wanted to highlight their service. A request went out asking for nominations of friends or family members who were putting their own health at risk to step up to serve others in the midst of the pandemic, calling it the Heroes with Heart contest. At the end of August, American Girl announced the five grand prize winners. 

Among those five winners was April O’Quinn, an EMT for Richmond Ambulance Authority.

Topics: EMS
3 min read

Exploring Prehospital Evidence-Based Guidelines: Use of Naloxone

By Forrest Winslow on Sep 23, 2020

Several healthcare emergencies are unique to EMS. However, much of prehospital and out-of-hospital medical practice is based on standards from other disciplines of health care. Over the years, we’ve attempted to apply science from traditional medicine that fits in the setting of an emergency department or ICU, not necessarily in the back of the ambulance. 

Topics: EMS Evidence-Based Guidelines
9 min read

Q&A: How Can EMS Agencies Leverage Technology for Growth & Evolution?

By Team Pulsara on Sep 21, 2020

EDITOR'S NOTE: Last month, EMS1, Fitch & Associates, and the National EMS Management Association released their third annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS.

About the Author: Rachel Zoch is a branded content project lead for Lexipol, where she has written about public safety products and issues important to police, fire, EMS and corrections since 2015. 

In this Q&A, EMS1 talks with Pulsara’s Kris Kaull about the importance of communication, how to improve it with the right technology, and how the role of EMS in the overall healthcare landscape is changing.

Topics: EMS Technology Innovation Trend Report Interoperability Community Paramedicine
6 min read

Top 5 Reasons Why HIPAA Compliance Matters in Telehealth

By Justin Baker on Sep 18, 2020

While the world has dealt with the far-reaching impacts of COVID-19, the healthcare community has had to deal with many unique challenges. Coming up with and implementing procedures to protect both patients and staff from possible exposure to the virus is a tricky process, especially when in some locations, hospitals have also been dealing with patient surges. Keeping up with routine scheduled visits and elective procedures then becomes even more difficult. As a result, telemedicine has become commonly used for patient care visits and follow up appointments. 

Topics: Telemedicine COVID-19 Telehealth HIPAA
3 min read

Putting it Together with Pulsara: An Emergency Physicians Monthly Interview

By Nathan Williams on Sep 16, 2020

Recently Pulsara had the special opportunity to be interviewed by Emergency Physicians Monthly (EPM) with emergency physician Dr. Mark Plaster, the founder and executive editor of EPM and the founder of Plaster Publishing. Dr. Plaster interviewed our own James Woodson, Founder and CEO of Pulsara, and Anna Larson, Pulsara’s Program Director of Strategic Initiatives. Topics discussed included Pulsara's special funding initiative to help healthcare organizations access much needed federal funding for things like COVID-19 relief, as well as Pulsara's role in helping emergency care teams improve patient care by uniting them on a single communication platform. Listen to the full interview below: 

4 min read

Could It Be Sepsis? The Global Fight to Raise Awareness

By Kinsie Clarkson on Sep 14, 2020

Every year, millions of people around the world die from sepsis. The CDC estimates that at least 1.7 million adults in America develop sepsis every year, and that 1 in 3 people who die in hospitals have sepsis.

Topics: Sepsis United Kingdom
3 min read

Change Management: Driving on the Other Side of the (Technological) Road

By Scott Stanley on Sep 11, 2020

Change can be like traveling to a different country and driving on the opposite side of the road.

In January of this year, I was afforded the opportunity to travel to Australia to work with a new client and bring them on to our platform. I made sure I had all of my travel documents, a comfortable neck pillow for the 15-hour flight, and plenty of movies downloaded on my iPad. When we landed in Melbourne, I was all smiles as I experienced what an amazing country Australia is for the first time. My co-worker asked if I minded driving first, and I said not at all. I opened the door on the left side of the SUV to get in, and to my surprise, there was no steering wheel. Yup, in Australia, you sit on the right side of the vehicle and drive on the left side of the road—the opposite of what I'm used to in the United States.

Topics: Change Management
1 min read

St. Bernards Medical Center Improves STEMI Care Coordination (Case Study)

By Kinsie Clarkson on Sep 09, 2020

With state-of-the-art facilities and well-trained caregivers, St. Bernards’ cardiac teams were already achieving door-to-balloon (DTB) times well within the recommended guidelines for STEMI response. But that didn’t stop them from looking for ways to get even better.

“We have a lean process for STEMI response, but we needed a way to see the bigger picture for identifying areas we could improve,” said Lindsey Stacy, the hospital’s STEMI coordinator.

Topics: STEMI Press Communication Connected Teams Systems of Care Customer Success
6 min read

Job Attrition and Lost Passion in EMS [2020 EMS Trend Report Part 3]

By Team Pulsara on Sep 08, 2020

EDITOR'S NOTE: In July, EMS1, Fitch & Associates, and the National EMS Management Association released their third annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. This excerpt is from The Consequences of Lost Passion for the Job, the third entry in the 2020 Trend Report. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS. 

About the Author: Anthony Minge, EdD, is a senior partner at Fitch & Associates. Prior to joining the firm, he was the business manager for Northwest MedStar in Spokane, Washington, one of the largest air medical programs in the Pacific Northwest. He holds a Doctor of Education degree in organizational leadership.

Improve compensation, career path and safety to recruit the next generation, and retain the current EMS workforce

Parents typically hope for more for their children. This is not just a financial goal, but one of happiness and satisfaction, including a career that is gratifying. Parental encouragement and influential adults are contributing factors in young people’s career decisions that cannot be discounted. Many have followed in the footsteps of a parent, teacher, or other mentor who provided encouragement and endorsement of a particular field. There was a time when children took their parents to school and presented them to the class, bragging about what mom or dad did for a career. This year’s data suggests that not as many public safety/EMS parents are guests at show-and-tell.

Topics: EMS Trend Report Wellness
2 min read

PRESS RELEASE: Pulsara Named 2020 EMS World Innovation Awards Finalist

By Team Pulsara on Sep 04, 2020

BOZEMAN, Mont., Sept. 4, 2020Pulsara, the leading telehealth and communication platform that connects teams across organizations, announced today that the company’s product Pulsara PATIENT has been honored as a 2020 EMS World Innovation Awards Finalist. As one of the most prominent voices in the prehospital emergency medical services community, EMS World employs the Innovation Awards program to recognize the industry’s most groundbreaking products of the year.

Topics: Press Innovation Awards
4 min read

Pulsara version 11.0: Three Game Changers for EMS

By Team Pulsara on Sep 02, 2020

September 2, 2020 - Bozeman, Montana - Pulsara recently announced the release of app version 11.0. Full release notes are as follows.

Topics: Release Notes
3 min read

Upcoming Webinar: 911-Initiated Telemedicine [By Colorado Springs, CO Clinical Leaders]

By Nathan Williams on Sep 02, 2020

In the largest pandemic of our lifetime, learn how clinical leaders in Colorado Springs, CO, are using mobile technology to not only manage the COVID-19 crisis, but also lay the foundation for the new reality of EMS, including 911-initiated telemedicine, Mobile Integrated Healthcare, Community Paramedicine, and telehealth. For the first time ever, the presenters will outline their modernized management system and share case studies and key takeaways that will help you improve patient care, upgrade team communication, reduce cost of care, and increase EMS agency and hospital revenue. Clinicians and thought leaders are creating a new path forward, based around the HIPAA-compliant, secure, mobile-first telehealth communication platform Pulsara.

What: 911-Initiated Telemedicine: How Colorado Springs, CO, Clinical Leaders Are Revolutionizing Emergency Medicine via Mobile Technology

When: Tuesday, Sept 8, 2020 | 1:00 pm EST /  12:00 pm CT / 11:00 am MT / 10:00 am PT

HowSIGN UP HERE

Keep reading to learn more!

Topics: EMS Telemedicine Community Paramedicine Mobile Integrated Health Telehealth
9 min read

How Current Events Will Shape the Future of EMS [2020 EMS Trend Report Part 2]

By Team Pulsara on Aug 31, 2020

EDITOR'S NOTE: Last month, EMS1, Fitch & Associates, and the National EMS Management Association released their third annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS.

About the Author: Rob Lawrence is the principal of Robert Lawrence Consulting. He previously served as the chief operating officer of Paramedics Plus in Alameda County, California. Before that, Rob was the COO of the Richmond Ambulance Authority. Rob is a former board member of the American Ambulance Association and currently serves as chair of its Communications Committee and a member of the media rapid response task force.

Examining how the COVID-19 pandemic, civil unrest, and reimbursement are impacting prehospital medicine, and how leaders can care for the workforce


This data for this year’s EMS Trend Report was collected in 2019 B.C. – before COVID-19. At the time, we didn’t know what was just round the corner. This year’s report provides a real indicator of the circumstances and challenges we have already seen in the COVID-19 era. As EMS staff were the first warriors into the battle and onto the front line, mental health, post-traumatic stress injury and burnout have elevated to the top of the chart.

Topics: EMS Trend Report ET3 COVID-19 Preparedness Reimbursement
1 min read

10 Things You Need to Know to Save Lives [Download the Free eBook]

By Kinsie Clarkson on Aug 28, 2020

Every second counts in the prehospital environment. As we learn more about better ways to provide care, it’s important for EMS providers to stay informed about the latest skills and strategies for saving lives. Last week, EMS1 published an eBook compilation of articles that each detail ten things you need to know to saves lives.

In this free eBook, you’ll find four articles that each contain a list of ten things you need to know about a major care topic. Three cover different critical-care scenarios you’re likely to face in the field (cardiac arrest, major blood loss, and acute pain), and the fourth discusses best practices for handling patient handovers.

Topics: EMS Trauma ECMO Shock 10 Things You Need To Know
3 min read

Are Pagers Exposing Protected Health Information?

By Kinsie Clarkson on Aug 26, 2020

Canadian Privacy Researcher Discovers Pagers Broadcasting Sensitive Patient Information on Unencrypted Channels


Healthcare has long relied on pagers as the most secure, reliable way to communicate between clinicians. But new evidence suggests that this time-tested communication method may actually be causing HIPAA violations for unwitting hospitals.

Topics: Technology Miscommunication Telehealth Canada
8 min read

10 Things EMS Providers Need to Know About Wellness and Fitness

By Team Pulsara on Aug 24, 2020

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Sarah Calams of EMS1 BrandFocus. 

__

At the beginning of each year, many people make resolutions to either accomplish a personal goal or improve their life in one way or another. These resolutions, both large and small, include goals like eating healthier, exercising regularly, and learning a new skill.

Staying focused on a resolution year-round is difficult even under the most normal circumstances. This year, the COVID-19 pandemic has upended first responders’ lives as they continue to serve and take care of patients.

It’s easy to place your own needs on the back burner while taking care of others who are suffering and need help. However, it is important to recognize that your health – both physically and mentally – is more important than ever right now.

Topics: EMS Wellness Health
8 min read

Building Effective Teams [Part 5]: Accountability and Results

By Megan Wittmann on Aug 21, 2020

This is Part 5 of our blog series Building Effective Teams. Click here to check out parts 1-4.

COVID-19 has made a huge impact on daily life, both at home and at work. In the midst of a crisis like this, it’s more important than ever to work on building strong working relationships with your team. As we jump into discussing the last few elements of building an effective team, I want to tell a story about an emergency department nurse named Jen.

Topics: Building Effective Teams
10 min read

The State of the Profession [2020 EMS Trend Report Part 1]

By Team Pulsara on Aug 19, 2020

EDITOR'S NOTE: Last month, EMS1, Fitch & Associates, and the National EMS Management Association released their third annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS.

About the authors: Jay Fitch, PhD, is a founding partner of Fitch & Associates and is internationally recognized for leadership as a consultant, educator and innovator in EMS and public safety.

Anthony Minge, EdD, is a senior partner at Fitch & Associates. Prior to joining the firm, he was the business manager for Northwest MedStar in Spokane, Washington.


TECHNOLOGY ADOPTION, PROVIDER RESILIENCY AND PREPAREDNESS: INTERPRETING THE EMS TREND REPORT 2020

EMS leaders anticipated a linear progression in 2020 – managing a slight increase in call volume and reimbursement, while trying to become more efficient and otherwise hold down costs. COVID-19 certainly changed the definition of normal, and perhaps how EMS will evolve in the future.

The EMS Trend Report asks a number of questions each year to ascertain industry perception of a wide variety of key issues and related trends, from measures used to track cardiac arrests, to clinical interventions, ePCR satisfaction, use of lights and sirens for 911 responses, budget changes, and the degree to which agencies are prepared for disruptive events.

Topics: EMS Communication ePCRs Community Paramedicine Mobile Integrated Health COVID-19
7 min read

What Can We Learn From Our Children During the COVID-19 Pandemic?

By Wes Gilbert on Aug 17, 2020

The COVID-19 pandemic has affected all groups of humanity. No matter where you live, what you do, or what your situation is, everyone has been impacted by the pandemic. For many people, COVID-19 has meant some pretty significant lifestyle changes. 

So far, we have done a good job of thinking and talking about how the pandemic has impacted healthcare workers, public safety workers, and working professionals. There is one group, however, that I haven’t seen much attention devoted to: our kids. 

Topics: COVID-19
2 min read

Better Stroke Care for NY Mount St. Mary's Hospital

By Team Pulsara on Aug 14, 2020

New York Hospital Improves Communication and Door-to-Needle Times with Pulsara

Just before the start of the COVID-19 pandemic, care teams at Mount St. Mary’s Hospital in Lewiston, New York realized that they needed a better way to communicate. According to an article published recently in a local Lewiston news source, Mount St. Mary’s chose to adopt Pulsara in order to open better lines of communication between EMS and emergency department staff.

Pulsara is a mobile-first telehealth and communication platform that connects teams across organizations. Through the use of mobile technology, Pulsara allows every member of the care team —from medics to nurses to physicians — to communicate on one dedicated channel for each patient. And for stroke patients at Mount St. Mary’s Regional Stroke Center, more efficient care team communication can have a major impact.

Topics: Stroke Communication Telemedicine Technology Connected Teams Interoperability Customer Success
2 min read

PRESS RELEASE: Pulsara Receives 2020 HealthTechZone Telehealth Award

By Team Pulsara on Aug 12, 2020

Telehealth Communication Platform Honored for Improving Healthcare Delivery

BOZEMAN, Mont., Aug. 12, 2020 Pulsara, the leading telehealth and communication platform that connects teams across organizations, announced today that the company has received a 2020 Telehealth Award from HealthTechZone.com, a leading healthcare technology news source. The award recognizes companies innovating and improving health delivery and management towards exceptional customer experiences. 

Topics: Press Awards Telehealth
2 min read

Pulsara Version 10.15: Improved Consult and Transfer Workflow

By Team Pulsara on Aug 11, 2020

August 11, 2020 - Bozeman, Montana - Pulsara recently announced the release of app version 10.15. Full release notes are as follows.

We’re reaching out to give you the early heads up that Pulsara app version 10.15 is available. Here’s what’s included:

  • Consult and Transfer buttons now appear right on the Patient screen.
  • This version lays the groundwork for exciting changes for EMS Workflows in future app versions.
  • Our next Pulsara version will drop support for iOS 10, removing the ability for some older Apple devices to update Pulsara.
Topics: Release Notes
4 min read

The 5 Most Important Factors of Emergency Preparedness

By Kate Leatherby on Aug 10, 2020

Early on in my career, I remember hearing the old military adage: “Proper Preparation Prevents Poor Performance.” Those 5 P’s made a deep impression on me, and have had a dramatic impact on how I’ve approached and shaped my career.

Emergency preparedness is a vital part of emergency response. As paramedics, we constantly enter situations where we can’t always anticipate what’s going to happen. And there’s always the chance that tomorrow, we could walk into a major emergency we’ve never had to face before. Having a plan in place for the worst-case scenario can make a huge difference in the case that you have to use it.

Topics: EMS Preparedness
3 min read

UK Hospitals to Replace Pagers by End of 2021

By Kinsie Clarkson on Aug 07, 2020

Outdated technology is one of the major factors lurking behind miscommunication in healthcare. Pagers, fax machines, and radios still dominate care spaces, and are the primary method for transmitting important information from person to person. In every other sphere of life, mobile technology has long since replaced these outdated forms of communication—except in healthcare, where every second matters to each patient’s outcome.

Now, the UK's National Health Service has decided to change that. 

Earlier this year, the NHS announced that they will require NHS trusts to replace pagers in UK hospitals by the end of 2021. “Every day, our wonderful NHS staff work incredibly hard in what can be challenging and high-pressured environments. The last thing they need are the frustrations of having to deal with outdated technology – they deserve the very best equipment to help them do their jobs,” said Health and Social Care Secretary Matt Hancock.

Topics: Innovation Miscommunication Telehealth United Kingdom
5 min read

Pulsara Event Schedule Update - End of Summer 2020

By Audrey Peart on Aug 05, 2020

Summer 2020 Recap

Like trying to find cooler temperatures in August, our events schedule has almost been nonexistent this summer. So, what did we spend our summer doing? Well....

Topics: Events
6 min read

Finding a Next-Generation Telehealth Plan of Action for Your Hospital [Part 2]

By Tim Hakamaki on Aug 03, 2020

This is part 2 of our 5-part blog series based on the webinar “The Next-Gen Communication and Telehealth Plan of Action for Your Hospital.” Check out part 1 here. Watch the corresponding section of the webinar below, or listen to the full webinar here. 

Over the last four months, COVID-19 has forever changed the landscape of healthcare. Telehealth has experienced explosive growth since March, creating groundbreaking changes in telemedicine regulations and reimbursement opportunities. Prior to four months ago, only a small minority of systems utilized telehealth in beyond three to five percent of their appointments. Since the start of COVID-19, telehealth has grown to millions of claims in less than a few months. According to a published stat, the number of Medicare beneficiaries using telehealth services during the pandemic increased 11,700%. 

Looking at a graph of telehealth’s "hockey stick" growth is astonishing. For many years, there was no substantial change. March 2020 marks the shift between the blue and red growth markers. Telehealth shot from near non-existence to millions of claims practically overnight. 

Topics: Communication Telemedicine COVID-19 Telehealth Reimbursement
2 min read

PRESS RELEASE: Pulsara Granted AHA Get With the Guidelines® Compatible Vendor Status

By Team Pulsara on Jul 31, 2020

BOZEMAN, Mont., July 31, 2020 — Pulsara, the leading telehealth and communication platform that connects teams across organizations, announced today that the company has been named a compatible vendor within the American Heart Association Get With The Guidelines® program. This premier AHA program assists hospitals in measuring and improving cardiovascular disease and stroke care through research-based methods, encouraging the latest scientific treatment guidelines and best practices. Officially, Pulsara is an American Heart Association/American Stroke Association compatible vendor for Get With The Guidelines® inpatient suite of programs, with program emphasis in coronary artery disease, resuscitation, and stroke.

Topics: Press
7 min read

How Austin-Travis County Uses Pulsara to Manage the COVID Crisis & Beyond

By Kinsie Clarkson on Jul 29, 2020

As EMS agencies all over the country have struggled to handle COVID-19, many are searching for answers. How do we prepare for possible future waves of COVID-19? Outdated technology cannot keep up with the variety of new challenges. Is there a way to streamline communication and use mobile technology to solve problems and still deliver high-quality patient care? Could such a solution be flexible and scalable, able to handle any situation—even a pandemic?

When COVID-19 hit, Austin-Travis County EMS, serving the Austin, Texas area, had the tools at their disposal to build an efficient system to help mitigate the crisis. They embraced mobile technology in an effort to improve communication, minimize the risk of exposure to healthcare providers, and continue to provide patients with the smartest and most effective quality of care.

Topics: EMS Communication Connected Teams Community Paramedicine COVID-19 Customer Success
4 min read

Implicit Bias in Healthcare

By Betony Martin on Jul 27, 2020

Learning to be our best


PULSARA'S HASHTAG:

#ItsAboutPeople

PULSARA'S MISSION:

We unite and empower people to improve health by simplifying care coordination.

Said another way...

The Pulsara Team places control back into the hands of clinicians and patients to create better outcomes.

Healthcare is complex. We make it simpler.

PULSARA VALUES

But more than that, we care about people. Our value of Servant Leadership means that we love people. We passionately serve people and the people who serve people. Our success is measured by the success of those we serve.

To begin to understand the rates at which minorities are disproportionately disadvantaged in the healthcare system, we as caregivers need to examine our implicit ethnic bias. Implicit social cognition, AKA implicit bias, is taking stereotypes (cultural conditioning) and applying them to our everyday thoughts, actions, activities, and practices.

Topics: Healthcare Patient Safety Medical Error
5 min read

Finding a Next-Generation Telehealth Plan of Action for Your Hospital [Part 1]

By James Woodson, MD on Jul 24, 2020

This 5-part blog series is based on the webinar “The Next-Gen Communication and Telehealth Plan of Action for Your Hospital.” Watch the corresponding section of the webinar below, or listen to the full webinar here. 

Telehealth and telemedicine have gone through dramatic changes over the last four months, far more than many of us dreamed possible. Regulations and reimbursement are evolving rapidly, which has opened up the door to many new opportunities for using telehealth. Telehealth is helping us improve both the quality and the value of the care that we deliver to our communities. 

However, all this change will almost certainly have wide-reaching implications for your health system, especially in the acute care space. Over the next five posts in this series, we’ll discuss the rapidly shifting landscapes of telehealth regulations and reimbursement and how you can navigate them. We’ll also dive into some of the questions surrounding how to best leverage telehealth in the acute care space.

Topics: Communication Telemedicine COVID-19 Telehealth Reimbursement
2 min read

How Telemedicine Can Help in Rural Healthcare

By Wes Wood on Jul 22, 2020

I grew up and lived most of my life in a very rural area. The majority of my EMS and ED nursing experience comes from rural settings, including a few years in a small critical access hospital. I was the only nurse in the 5-bed ER on night shift. We even locked all the doors to the hospital, and if someone presented to the ER for care, they had to ring a doorbell so I could let them in. No really—we did.

My, how times have changed with technology and medical advances. The recent COVID-19 crisis has affected virtually every healthcare professional in some form or fashion, and has potentially changed healthcare forever. Telemedicine has emerged to the forefront as a valuable option for providing care: both acute and chronic, in person, and remote. It’s gone from being a distant future option hidden behind miles of red tape to being one of the hottest topics in healthcare today.

Topics: Communication Telemedicine Technology Telehealth
4 min read

Interconnected Teams: A Centralized Approach to Acute Care Medicine

By Team Pulsara on Jul 20, 2020

Time and accuracy in acute care are paramount at every stage of the care process, starting with dispatch and carrying through to the hospital. Time is tissue, and communication errors can lead to avoidable injury or even death. Care teams can’t afford to not get it right. Patients and their families are counting on them.

According to The Joint Commission, 80 percent of medical errors result from miscommunications between caregivers during transitions of care. Fueled by data like this, the U.S. Department of Health and Human Services has acknowledged that there is a communication crisis in healthcare: “Problems with communication between clinicians are pervasive and clearly result in preventable patient harm,” they state in their article on communication between clinicians. “Seminal studies have shown that poor levels of communication exist between clinicians at all levels of the health care system. The Joint Commission has found that communication issues are the most common root cause of sentinel events (serious and preventable patient harm incidents).” 

Miscommunication and treatment errors stem from a lack of a single effective communication method. Pagers, fax machines, and radios still dominate healthcare communication, and these technologies don’t allow care teams to communicate with one another as quickly or efficiently as they could. In order to establish effective team communication, then, it’s time to consider how mobile technology can help. 

Topics: Technology Connected Teams Inter-Organization Communication
13 min read

Stupidity in EMS: Mitigating the 7 Risk Factors for Making Mistakes

By Kinsie Clarkson on Jul 17, 2020

There’s one thing in EMS that we don’t often talk about but can all relate to: making stupid decisions.

What causes us to do stupid things, and what can we do to avoid those risks? Pulsara’s CMO Kris Kaull recently made a remote guest appearance on The MCHD Paramedic Podcast to talk with Dr. Casey Patrick, Assistant Medical Director for the Montgomery County Hospital District EMS service, about what we can do to better handle the situations that put us at the greatest peril of making mistakes. Read on for the highlights of the discussion, or listen to the full recording below.

Topics: EMS Medical Error
4 min read

Why Now is the Time to Secure A Telehealth Solution for Your Care Team

By Kinsie Clarkson on Jul 15, 2020

As the summer progresses, more and more cities are experiencing a spike in their numbers of COVID-19 cases. The second wave of the coronavirus is closing in, which means that the remainder of this summer is vital. Now is the time to prepare for the challenges of the months ahead.

A new telehealth solution is an excellent way to plan ahead. Telehealth can greatly expand patient access to essential health services, ensuring that providers can continue to give them high quality care from a distance. Recently, the CDC came out with an article explaining how a secure telehealth solution can set a medical practice up for the best possible results in mitigating the spread of COVID-19.

Topics: Telemedicine COVID-19 Telehealth
4 min read

Upcoming Webinar: Sharing Information & Data During a Pandemic

By Nathan Williams on Jul 13, 2020

COVID-19 continues to tax finite public safety resources, underscoring the need for efficient and effective information sharing tools. Since it appears as if the pandemic will be challenging us for the foreseeable future, take 60 minutes to explore how four FirstNet-approved apps and services (10-21 Police Phone, Pulsara, Rave PANIC Button, and Allerio) help agencies share critical information and engage with the community during these difficult times. 

When: Thursday, July 16, 2020 | 12:00 pm ET / 10:00 am MT / 11:00 am CT / 9:00 am PT

How: SIGN UP HERE 

Keep reading to learn more!

Topics: Communication Technology Innovation
4 min read

Embracing Rapid Change in Medicine

By Greg Brown on Jul 10, 2020

It is obvious to those in our industry that healthcare is preparing for a seismic shift in the way we deliver, access, and treat our patients. Unfortunately, it took a global viral emergency for that to happen. 

Periods of great stress can be a catalyst for periods of fantastic innovation. Just like a lump of coal, the tremendous pressure that healthcare has faced during COVID-19 will transform our delivery model into a diamond. Traditional pipeline methods of care delivery, communication, and treatment will undergo rapid changes and iterations of process improvement. With this incoming wave of change, it’s time to let our hair down a bit. I urge all clinicians not to limit yourself on what you think can and cannot be done. 

Topics: Communication Technology Innovation
2 min read

Risk Is Not Binary: Thoughts on the End of the Beginning of COVID-19

By James Woodson, MD on Jul 08, 2020

I recently read an article that interviewed doctors from San Francisco who volunteered to work on the front lines of the pandemic in New York. They warn that while many states are reopening and life seems in some ways to be returning to normal, it can be easy to forget that COVID-19 is still spreading and still deadly. Pandemic fatigue is setting in, but the fight is far from over. 

Topics: Communication COVID-19 Preparedness
5 min read

Phishing and Security Risks in Telehealth and Video Communication

By Kinsie Clarkson on Jul 06, 2020

With the sudden influx of telehealth communication platforms rising to meet needs during COVID-19, barriers to telemedicine have been breaking with record speed. Unfortunately, with the increased use of technology comes increased security risks—risks that leave patient information vulnerable to hackers. 

Since COVID-19, phishing attempts and successes have increased significantly. In mid-April, Google saw more than 18 million daily malware and phishing emails related to COVID-19. The pandemic has changed our relationship with technology and how we operate on a day-to-day basis. Now, fewer people are suspicious about receiving a text that appears to come from a government agency or a trusted healthcare provider. And even in legitimate technological encounters between providers and patients, unsecured information can fall into the wrong hands and give scammers the opportunity to make their phishing messages look more believable. 

Topics: Telemedicine Telehealth HIPAA Security
8 min read

How Cy-Fair Fire Department Prepared for and Continues to Mitigate the COVID-19 Crisis

By Courtney Chumley on Jul 02, 2020

At Pulsara, we're committed to helping your organization recover from the initial COVID-19 wave, and prepare for current and future cases. One such way we're striving to equip care teams is by publishing thought leadership and real life examples of how other health systems have successfully managed COVID-19 and its widespread effects.

When COVID-19 hit the U.S., Pulsara client Cy-Fair Fire Department was prepared. They immediately put protocols in place to help mitigate the spread, which they are continuing to use and refine, and even put together a few informational videos to help other EMS agencies. Read on to learn how Cy-Fair was able to prepare for the first wave, and what they are currently doing to manage and mitigate the spread of COVID-19 by leveraging innovative technologies and systems.

On January 23rd, while the world was watching the evolution of the COVID-19 crisis overseas, the command staff at the Cy-Fair Fire Department met to plan their response. Headed up by Assistant Chief Justin Reed and Communications Chief Angela Burrer, the group began to discuss the threat they knew they were about to face. 

With a service area covering 156 square miles and a population of approximately 475,000 people, the Cy-Fair team knew the potential impacts for the area were enormous. Clear communication was going to be important, they decided, so after that initial meeting, they chose to schedule daily morning video/phone briefings for all on-duty personnel and recorded them for those that were on a response. 

As the virus slowly advanced towards the United States, Cy-Fair staff recognized the logistical concerns of providing appropriate clinical care, recognizing patients early, being mindful of overtriage, and managing personal protective equipment and force protection. They made it a priority to plan accordingly.

Topics: Connected Teams COVID-19 Customer Success
9 min read

COVID-19 and the Future of Telehealth: A Conversation with Dr. James Woodson

By Kinsie Clarkson on Jul 01, 2020

In late May, Dr. James Woodson, the founder and CEO of Pulsara, sat down with Brian Zimmerman of the Becker’s Healthcare podcast series to discuss how telehealth can improve patient care and protect clinicians during COVID-19 and beyond. During the podcast, Dr. Woodson explains the potential of mobile technology in healthcare communication, how Pulsara streamlines the communication process, and Pulsara's role in the future of telemedicine. Listen to the podcast here, or read the interview below. 

Topics: Telemedicine Technology Innovation Telehealth
5 min read

Pulsara Version 10.14: Improved Pulsara Calling and More (Release Notes)

By Team Pulsara on Jun 30, 2020

June 30, 2020 - Bozeman, Montana - Pulsara recently announced the release of app version 10.14. Full release notes are as follows.

--

Hello!

Summer is so close, we can almost feel the heat.  Well, maybe not in Montana, we had snow over Memorial Day weekend!

With a surge in patients needing special care these last few months, we are here to help your care team navigate uncharted waters and do your job with technology that makes a difference.

Pulsara version 10.14 includes enhancements to privately communicate about patient care, and also gives providers flexibility to start voice and video conversations for better patient outcomes.

  • Pulsara Calls will now begin as audio-only, and video can be added on demand
  • Audio calls will begin using the internal phone earpiece
  • We’ve doubled the audio clip limit to two minutes
  • Android folks can schedule their on/off call times easier
  • Better reliability of video calls on Android during poor network connectivity 
Topics: Press Release Notes
3 min read

Learning From a Pandemic: A Paramedic's Perspective

By Jessie Senini on Jun 29, 2020

It’s a bit strange to sit here thinking about our new normal in this COVID world. In the last three months, our lives have changed dramatically. We have changed dramatically. I believe things will never be quite the same.

There is a silver lining in all this, though, and that is our ability to handle change. That ability comes from the experiences with time-sensitive emergencies that most medics reading this blog are familiar with. We are emergency medicine. We are a dynamic group that is quick to adapt and problem solve. In essence . . . we’ve got this. We don’t panic. We take a thousand-foot view and narrow down to quick actions that make the most sense based on the collective years of emergency response we have under our belts. Now, when we finally have a chance to breathe and look back on these three months, we can finally see the results of our actions, and in many ways, apply it to our brave new world.

We have the benefit of using the lessons learned during these times to carry over into any type of situation. And we should apply them, since that’s an imperative part to breaking a cycle of repetitive history. So, here are three things I have learned as a Client Services Specialist and Paramedic during this pandemic.
  1. We tend to overcomplicate things.

    If you think about it, COVID-19 is a time-sensitive emergency. We have a medical crisis that spreads quickly and is not biased. We need to execute a plan that minimizes disruptions and delays, and attempts to stop the rapid rate of infection.

    We need a solid, effective regional communication tool in place that conveys real-time information across international, state, and local agencies. It’s simple: streamline communication, reduce the number of platforms you use to do this, and group the right people together (digitally, of course). Wouldn’t it be great if we had an app that could be implemented in a remote and fast manner that is quick to download and teach? That communication solution exists, and it can help us streamline coordination and connect the right members of the care team on the same channel, with the right information, at the right time. Simplifying communication is a great place for us to start preparing for the future. I promise you: it’s way less complicated than fantasy football.

  2. An ounce of prevention is worth a pound of cure.

    I hate it when my mom is right. While hindsight is 20/20, the question now becomes: why did we wait for a pandemic to shine light on our regional communication gaps? Between med control systems, remote provider-to-patient video calls, and Operation Command transport designations (with many between different EMS and Hospital systems), we should be strategizing how we can build a communication relationship between organizations that is easy to maintain and support. We need to be taking a proactive approach to having a regional system of care, instead of waiting for these emergencies to happen before we turn around and rush to build the infrastructure for it. That only results in more panic and frustration for everyone involved.

  3. Finally: It’s their emergency, not yours.

    At first this seems a little counterintuitive, and I don’t mean this to say that we shouldn’t execute our plans in a timely fashion. This is an old paramedic proverb that reminds us that if we feed off of the panicked mindset of those around us, we will give in to rushing and make poor decisions and mistakes. When we take a calm and collected approach, we can be much more systematic and effective. We lay a solid foundation for professional care to be rendered. We help patients far more by remaining calm. 
In spite of all the craziness, let’s not miss this chance to be forever students and take these opportunities to learn and plan for our future. These types of situations will repeat themselves—let’s be the generation to adapt, overcome, and conquer.
4 min read

A COVID-19 Funding Primer: Finding the Relief Funds You Need

By Joey Branton on Jun 26, 2020

As we sort through the aftermath of COVID-19, it can be overwhelming to look at the amount of work ahead. The coronavirus hit the nation hard, taking a toll on hospitals, EMS agencies, and emergency management organizations across the U.S. You’re still trying to get back on your feet after all you’ve been through—let alone prepare for what the future holds. 

However, there is good news: you are not alone, and the money you need to help recover and prepare for the future could be one simple application away. There is a flood of funding opportunities meant to assist hospitals, EMS, emergency managers, public health, public safety, and allied health services. Billions of dollars are being set aside to help your organization recover from the current effects of the COVID-19 pandemic, prepare for a potential second wave of the virus in the next few months, and manage the coming fall flu season. 

We know how daunting it can be to try to find funding in the first place, and then navigate all the ins and outs of the application. That’s why we’ve gathered some resources to help you. 

2 min read

EMS.gov: How Fire and Emergency Medical Services Should Respond to Civil Unrest

By Kinsie Clarkson on Jun 24, 2020

EMS.gov recently published a list of best practices for medics to implement during periods of heightened community tension. Since the services offered by EMS are often needed during situations of civil unrest or social upheaval, it's crucial that medics are equipped with plans and protocols specific to these scenarios ahead of time, in efforts to reduce their risk of personal harm.

The list includes practical suggestions for EMS personnel, stations, apparatus, and communication with the community. The guide also covers recommendations to keep in mind for operations, covering topics like coordinating response activities, modifying operations based on perceived threat or risk, maintaining situational awareness, and recommendations for responding to tense situations during COVID-19.

Recommendations for EMS personnel are as follows:

Topics: EMS
4 min read

Upcoming Webinar: The Next-Gen Communication and Telehealth Plan of Action for Your Hospital

By Nathan Williams on Jun 22, 2020

Regulatory and reimbursement changes, coupled with present day challenges, require C-suite healthcare executives to think differently. Your acute care, collaboration and coordination solution needs to be scalable and flexible to span across all phases of healthcare. In this Becker's Hospital Review webinar, featuring experts from the Pulsara leadership team, learn how clinicians and thought leaders are creating a new path forward, based around HIPAA-compliant, secure, mobile-first telehealth communication platforms.

When: Wednesday, June 24th, 2020 | 12:00 pm EST / 11:00 am CT / 10:00 am MT / 9:00 am PT

How: SIGN UP HERE

Keep reading to learn more!

Topics: Technology Connected Teams Telehealth
3 min read

PRESS RELEASE: Telehealth and Communication Company Pulsara Launches Free Funding Resource to Help Emergency Management, Hospitals, and EMS Find and Secure COVID-19 Funding

By Team Pulsara on Jun 18, 2020

By utilizing a free funding resource, healthcare and public safety organizations can more quickly and easily meet their recovery and preparation goals.

Topics: Press Telemedicine COVID-19 Telehealth
3 min read

Leveraging Integration to Provide Reliable Telemedicine Even in Areas of Low Connectivity: the Pulsara + Allerio + FirstNet™ Solution

By Victoria Lee on Jun 17, 2020

First responders often face barriers when it comes to connectivity and the transfer and sharing of patient data and other relevant information. When they are out in the field responding to a rural 911 call, or treating a patient via telemedicine, the ability to have access to technology that “just works” is paramount. The current use of a hodgepodge of connectivity devices to transmit data and video to the hospital effectively can impede the ability of first responders to efficiently communicate during an emergency, thereby delaying medical interventions, which can result in poor patient outcomes.

Instead of wondering how to effectively transmit critical patient data to the emergency room, EMS personnel must be able to focus on responding to the patient’s needs and vital signs. That’s where Pulsara, a mobile telehealth and communication platform, comes in, simplifying and streamlining the care coordination process with live audio and video calling, secure messaging, image transfer, ECG transfer, and more. 

But what happens when WiFi is unavailable and cellular coverage is spotty? Together with Allerio and FirstNet, first responders have access to the FirstNet dedicated public safety broadband communications platform, allowing paramedics and public safety to refocus their attention on what matters most.

Topics: Technology
9 min read

Best Practices in EMS Triage and Transport Destinations: Top Takeaways

By Kinsie Clarkson on Jun 15, 2020

On May 26th, NAEMT hosted a webinar roundtable discussion featuring three distinguished medical directors to discuss how their organizations have been handling triage and transportation decisions during COVID-19, what processes they’ve put in place, and how they hope to continue these practices in the future. Watch the full webinar below, or continue reading for our top seven highlights.

Topics: EMS COVID-19 Telehealth
2 min read

Longview Regional Medical Center Achieves Record STEMI Treatment Times (Case Study)

By Kinsie Clarkson on Jun 12, 2020

Longview Regional Medical Center (LRMC) has long had a well-designed and fully functioning process for identifying and rapidly treating STEMI patients. The hospital was meeting its goal of keeping door-to-reperfusion times under 60 minutes; as a result, patient outcomes were generally very good. Despite their satisfactory performance, the teams at LRMC believed they could reduce their treatment times even further to improve patient outcomes.

Topics: STEMI Press Communication Connected Teams Systems of Care Customer Success
2 min read

Lessons in Care Coordination from a Kitchen Remodel

By Brittney Nelson, BSN, RN, SCRN on Jun 10, 2020

Right before shelter-in-place struck, my husband and I started remodeling our kitchen. It’s a relatively small kitchen, and we have done the majority of the work ourselves. Because of this, the number of people needed to complete the job was significantly smaller than if we had hired a contractor.

However, over the last few months I have grown increasingly frustrated by trying to coordinate communication between the small number of individuals required to finish the job! Between window installers, countertop installers, and tile installers, I have been making tons of phone calls trying to keep the ball rolling and ensuring everyone is lined up appropriately. It’s a lot of work keeping track of everyone, and it takes up a ton of time just to make sure everything will run like it’s supposed to.

You may be wondering how this relates to time-sensitive emergencies. Kitchen remodels are the polar opposite of time-sensitive emergencies in most ways — after all, they’re not at all life threatening or serious. But as I began to realize, they can be equally as frustrating in the coordination and communication department.

Topics: Communication Technology Connected Teams
3 min read

PRESS RELEASE: Missouri’s Poplar Bluff Regional Medical Center First in State to Embrace Leading Edge Telehealth and Communication Platform, Pulsara

By Team Pulsara on Jun 08, 2020

How one rural hospital is leading the charge to leverage innovative mobile technology for improved care team communication and collaboration.

Topics: Press Connected Teams
3 min read

Is There an App for That? Why HIPAA Compliance Matters for Healthcare Apps

By Josh Jordan on Jun 05, 2020

These days, many of our most basic tasks and functions happen using the smart device in our pocket. 

“I need a pizza!” 

There is an app for that. 

“I need a new car.” 

There’s an app for that, too. 

In this digital age, we consume vastly increasing amounts of data. If you think about it, we will never again use as little data as we do today. Every day, all around us, we figure out there is an app for pretty close to everything, from scheduling appointments to checking our banking statement to getting a ride across town. While the phrase “there is an app for that” has become something of a cliché, there’s some truth to it.

Topics: Telemedicine Telehealth HIPAA
5 min read

How EMS First Responders Are Embracing Mobile Telehealth Services

By Kinsie Clarkson on Jun 03, 2020

In 2017, a group of doctors and scientists conducted a survey study with paramedics to find out their thoughts on the future of EMS. More specifically, they were interested in finding out what paramedics thought about the possibility of using telemedicine in the back of the ambulance. Would video communication technology be able to help paramedics deliver higher quality care for their patients? Or would it be a time-consuming hindrance?

At the time, using video communication for pre- and out-of-hospital care was still considered a novel idea. Many paramedics expressed that the concept was a new one to them, which possibly accounted for the large number of neutral responses. There were also a number of potential problems with telehealth services that concerned them, including background noise, connection errors, interference with patient care, difficulty in set-up and use, equipment damage, and poor video quality.

Topics: EMS Telemedicine Telehealth
4 min read

Profile of a Founder: The Tech Tribune's Q&A With Dr. James Woodson

By Kinsie Clarkson on Jun 01, 2020

This week, The Tech Tribune released an exclusive Q&A with Pulsara's Founder and CEO, Dr. James Woodson. Pulsara has been featured in The Tech Tribune's 2018 Best Tech Startups in Montana, 2019 Best Tech Startups in Bozeman, 2019 Best Tech Startups in Montana, 2020 Best Tech Startups in Bozeman, and 2020 Best Tech Startups in Montana. Check out the full interview here. 

Topics: Leadership Press
8 min read

Better Communication for COVID-19 & Beyond: Colorado Springs + Pulsara

By Kinsie Clarkson on May 29, 2020

As EMS agencies all over the country have struggled to handle COVID-19, many are searching for answers. How do we prepare for possible future waves of COVID-19? Outdated technology cannot keep up with the variety of new challenges. Is there a way to streamline communication and use mobile technology to solve problems and still deliver high-quality patient care? Could such a solution be flexible and scalable, able to handle any situation—even a pandemic? 

When COVID-19 hit, UCHealth Memorial Central and the Colorado Springs Fire Department were more ready than they anticipated. They had already put in place a communication solution that would enable them to better manage and mitigate the crisis. Though the pandemic brought unprecedented challenges, Colorado Springs used Pulsara to remedy many of the communication issues created by COVID-19. They were able to provide faster, safer patient care by improving care team communication and collaboration across organizations. This is their story.

Topics: EMS Connected Teams COVID-19 Customer Success
3 min read

PRESS RELEASE: CHRISTUS Good Shepherd Medical Center - Longview Achieves 59% Decrease in Door-to-Needle Time with Innovative Telemedicine Platform, Pulsara

By Team Pulsara on May 27, 2020

By replacing pagers and phone calls with mobile-first technology across the entire patient care team, a hospital achieves better patient outcomes and care team collaboration.

Topics: Stroke Press Connected Teams Customer Success
7 min read

Celebrating First Responders: What Does Being a Paramedic Mean to You?

By Team Pulsara on May 22, 2020

EMS Week this year comes in the midst of a global pandemic. Every day, EMS teams across the country and around the world are risking their lives to bring aid to those in need. Today is EMS Recognition Day: a day devoted to honoring first responders for their unwavering commitment to serving their communities. In light of that, we’d like to take today to recognize Pulsara’s very own EMS personnel. 

Topics: EMS
4 min read

Failures and Wins in EMS and How to Mentor the Next Generation: An Interview with Kris Kaull

By Kinsie Clarkson on May 20, 2020

During the 2019 EMS World Expo last year, Pulsara CMO Kris Kaull sat down with Mike Verkest, EMS Training Officer and Host of "Tales and Stories from EMS World," to talk about success, failure, and his experience working in EMS. In celebration of EMS Week, we're sharing our highlights from that interview. (To watch the full interview, check out the video below).

Topics: EMS Leadership
1 min read

Pulsara Makes The Tech Tribune's List of 2020 Best Tech Startups in Bozeman, MT

By Team Pulsara on May 18, 2020

Pulsara is pleased to announce that the company has been selected as one of The Tech Tribune's 2020 Best Tech Startups in Bozeman, Montana! The Tech Tribune partners with Crunchbase to spotlight the Best Tech Startups across the US, and "delivers the latest technology news, in-depth technology articles, exclusive interviews with entrepreneurs, and insights on the hottest technology startups all over the world." According to the The Tech Tribune, winners were chosen based on a number of factors and qualifications:

Topics: Press Awards
3 min read

How EMS Agencies Are Embracing Telehealth (And Why It Matters)

By Kinsie Clarkson on May 15, 2020

EMS has traditionally been built around well-established response, treat, and transport protocols. The COVID-19 crisis upended this, expanding the focus beyond time-sensitive emergencies to things like mitigating the demand on local healthcare systems and securing communication for outpatients in medical isolation. These new requirements revealed a deep need for better mobile-first technologies that would enable dynamic communication between the EMS prehospital care teams and all the other hospital clinicians connected to the patient journey. As EMS agencies look for ways to better support patients, telehealth technologies are quickly becoming an indispensable part of their care systems.

In April of 2019, long before COVID-19, the Journal of Emergency Medical Services published a study that followed the success of the Houston Fire Department in using telehealth to provide patients with out-of-hospital care, effectively decreasing costs and hassle for patients who didn’t need transport. They concluded that “given the increase in costs associated with prehospital emergency care, and the increasing burden on these resources from continuous increased calls to 9-1-1, it’s imperative to redesign the traditional delivery system.” And further, they added: “We propose a model where more EMS agencies pursue adoption of telehealth on a pilot basis to determine their role for both acute and non-acute care.”

Topics: EMS Telehealth Customer Success
2 min read

Building Effective Teams [Part 4]:  Surface Conflict and Commit to Standards and Decisions

By Megan Wittmann on May 13, 2020

This is Part 4 of our blog series Building Effective Teams. You can find the first three parts here. 

“If you avoid conflict to keep the peace, you start a war inside yourself” - Cheryl Richardson

On to the second layer of building an effective team: Surfacing Conflict. I will admit that my opinion on conflict has changed over the years. As a young nurse I was afraid of it, worried how my colleagues would react. Would they get defensive or think I didn’t know anything? Fast forward ten years. Experience taught me to be comfortable with conflict as a necessary evil, but I was completely puzzled when my boss insisted that it was a positive thing. Finally, I realized that conflict, handled wisely, could create opportunities for a discussion that often propelled us to great results.

What changed for me? Knowing how to tell the difference between healthy conflict and conflict that is not handled well.

Topics: Building Effective Teams
3 min read

Should EMS Know the Addresses of COVID-19 Patients?

By Kinsie Clarkson on May 11, 2020

Privacy, Safety, and How Telehealth Technology Could Be the Answer

COVID-19 causes tension between pandemic mitigation measures and patient privacy

One of the most pressing questions to come out of the COVID-19 pandemic is the issue of patient privacy. The latest of many questions about patient privacy involves who has the right to know who has the virus, and when—specifically, EMS and first responders.

A few weeks ago, NPR reported on what’s becoming a national debate: whether or not first responders should be told when a call that is not about a potential case of COVID-19 occurs in a home that has one.

Topics: EMS Communication COVID-19
7 min read

Where Are the STEMIs and Strokes? Doctors Urge Patients Not to Wait

By Kinsie Clarkson on May 08, 2020

Since COVID-19 began spreading in the United States in March, emergency departments have seen a sharp decrease in the number of STEMI and stroke patients coming through their doors. For almost two months, polls and anecdotal evidence have suggested that this is happening all over the country, as well as in countries like Spain, the UK, and China. The Journal of the American College of Cardiology decided to conduct a formal study of nine major hospitals across the U.S. On April 7th, they released the results, confirming with statistical evidence what doctors have been experiencing: on average, the nine hospitals saw a 38% reduction in cath lab activations for STEMI patients.

Topics: Stroke STEMI COVID-19
6 min read

Pulsara Version 10.13: Improved Team Messaging and More (Release Notes)

By Team Pulsara on May 07, 2020

May 7, 2020 - Bozeman, Montana - Pulsara recently announced the release of app version 10.13. Full release notes are as follows.

--

Hello!

We hope you’re staying safe and healthy in these crazy times. As a reminder, if your teams need any help managing COVID-19 patients and resources, please reach out to us and we’d be glad to walk you through how other health systems are using Pulsara for the pandemic.

We’re reaching out to let you know about a new mobile release coming your way! Pulsara version 10.13 features a number of enhancements to make your team communication experience even better. These include:

  • Team messaging enhancements
  • Alerting improvements for our Android friends
  • Receiving hospitals can now convert consults into transfers
  • Our iOS users can block caller ID when calling patient contacts (already existed for Android)
Topics: Press Release Notes
4 min read

Navigating Healthcare and Emergency Services in COVID-19

By Kinsie Clarkson on May 06, 2020

Recently, the Journal of Emergency Medical Services interviewed Pulsara's Chief Marketing Officer Kris Kaull for his thoughts on the future of EMS and the need for improved communication in healthcare. Read the full article here. 

Topics: EMS Technology COVID-19
6 min read

How EMS Leaders Are Using Mobile Technology to Manage the COVID-19 Crisis and Beyond: Top Takeaways

By Kinsie Clarkson on May 01, 2020

On April 28th, JEMS Webcasts hosted an enriching webinar featuring a distinguished panel of EMS leaders discussing how their organizations are using mobile technology to manage the COVID-19 pandemic, and how they plan to use those same technologies in the future.

Topics: EMS Telemedicine Technology COVID-19 Customer Success
2 min read

Pulsara Event Schedule Update - May & Summer 2020

By Audrey Peart on Apr 29, 2020

April 2020 Recap

Before COVID-19 put a stop to all public gatherings and social-distancing became the new norm, Pulsara was registered to attend seven conferences across the country in April. Most were cancelled or postponed, with the exception of the Singing River Health System's 8th Annual Stroke Symposium, which was held virtually. We may not have exhibited at the event but we did continue to sponsor the virtual conference.

In April, Pulsara also won and was a finalist for a couple of awards, we presented an enriching webinar, and we were featured in interviews by our clients: 

Topics: Events
2 min read

How EMS Leaders Are Using Mobile Technology to Manage the COVID-19 Crisis and Beyond (WEBINAR)

By Nathan Williams on Apr 27, 2020

On Tuesday, April 28th at 10:00 PT / 11:00 MT / 12:00 CT, JEMS Webcasts will host a webinar on how EMS leaders are using mobile technology to manage the COVID-19 crisis. 

Why double down on a broken system that hasn’t worked for disasters, active shooter incidents, or large-scale events? In the largest pandemic of our lifetime, learn how clinical leaders in both Texas and Colorado are using mobile technology to not only manage the COVID-19 crisis, but also lay the foundation for the new reality of EMS, including Mobile Integrated Healthcare, Community Paramedicine, and Telehealth.

Topics: EMS Technology Innovation COVID-19
3 min read

COVID-19 Changed How We View Telemedicine. Here's How to Choose the Right Solution for Your Team

By Kris Kaull on Apr 24, 2020

Why has the healthcare system resisted telemedicine as a solution for so long? 

Telemedicine offers a world of opportunity for innovation and improvement in healthcare communication. Clinicians can use it to assess patients remotely, advise medical care without having to be on-site, and consult with one another to bring patients the highest possible quality in medical care. We rely so heavily on technology in every other area of life, it seems counterintuitive that old, outdated technology dominates the industry where saving time can save lives. 

Up until now, that potential has mostly gone untapped. Why?

Topics: Telemedicine Technology COVID-19
1 min read

Pulsara + COVID-19: Provider-to-Patient Live Video

By James Woodson, MD on Apr 22, 2020

Most healthcare systems have telehealth capabilities for scheduled patients, but often struggle with telehealth solutions for unscheduled and acute care. Pulsara PATIENT provides a HIPAA-compliant solution for provider-to-patient or provider-to-provider live video calls, so your facility can convert unscheduled audio calls into billable telemedicine calls.

Topics: COVID-19
2 min read

PRESS RELEASE: Pulsara Wins 2020 Excellence in Customer Service Award

By Team Pulsara on Apr 20, 2020

FOR IMMEDIATE RELEASE
April 20, 2020

Bozeman, Mont — Pulsara today announced the company has been named a winner in the 2020 Excellence in Customer Service Award presented by Business Intelligence Group. 

Pulsara’s platform seamlessly coordinates communication between healthcare teams in the field (EMTs and paramedics) and between hospital staff (RNs, MDs, Techs, etc.) to improve the times and outcomes for critical care patients. Pulsara’s purpose is to improve the lives of patients and caregivers through innovative communication and award-winning customer service.

“Year after year the role of customer service plays a more important role in all of our lives,” said Maria Jimenez, chief operating officer of the Business Intelligence Group. “We are thrilled to be honoring Pulsara as they are leading by example and making real progress on improving the daily lives of so many.”

Topics: Press Customer Support Innovation
1 min read

Montgomery County Hospital District Uses Pulsara to Assess COVID-19 Patients

By Kinsie Clarkson on Apr 16, 2020

On April 14th, MissionCritical Communications featured the Montgomery County Hospital District’s partnership with Pulsara in an article about public safety apps that are helping frontline workers respond to the COVID-19 pandemic.

Montgomery County Hospital District (MCHD) is located just north of Houston and covers 1,100 square miles. MCHD is using Pulsara to remotely assess COVID-19 patients and avoid unnecessary exposure, both for physicians and for patients. Using the Pulsara app, MCHD first responders are able to assess the patient’s situation and transmit their information to the hospital, allowing physicians to view electrocardiograms (EKGs), pulse/oxygen readings, and other relevant data. Physicians based at the hospital can then advise EMS on the best way to move forward. 

Topics: Connected Teams COVID-19 Customer Success
2 min read

We're Here to Serve You: Pulsara Can Help You Fight COVID-19 for Free

By Team Pulsara on Apr 15, 2020

Pulsara is a communication platform that connects teams. 

Pulsara is committed to helping your community in these difficult times. Instead of viewing the COVID-19 pandemic as a business opportunity, we are here to serve. Our Purpose is to improve the lives of patients and caregivers through innovative communication. Therefore, in these times of need, we are offering our communication platform to help communities effectively manage COVID-19 at no charge. We are keeping our COVID-19 page up to date, so you can use it as a resource to understand the different scenarios we support.

Topics: COVID-19
5 min read

5 Ways Telemedicine Can Help Turn the Tide Against COVID-19

By Kinsie Clarkson on Apr 13, 2020

Why did it take a global pandemic to convince healthcare providers to try telemedicine?

Up until last month, telemedicine seemed like a healthcare innovation of the future to many. But now, as we face the fallout of COVID-19, telemedicine is exploding at a rate that was unthinkable only a few months ago. Such dramatic numbers might make us ask why this has taken so long, when the concept of doctors being able to see patients remotely has been around for years.

At the end of 2019, video conferencing platform Zoom had 10 million registered users. In March, that number jumped to 200 million. While a fraction of that number are medical appointments, physicians are seeing record high numbers for virtual appointments. Stanford Health Care is seeing 3,000 patients through televisits each day, an unprecedented 40% of all their clinical visits. That’s 50 times higher than in previous months. Massachusetts General Hospital has seen their number of virtual appointments multiply 10 to 20 times in the last few weeks.

Topics: Telemedicine Technology
2 min read

Pulsara + COVID-19: Connect Teams Within Your Facility

By James Woodson, MD on Apr 10, 2020

During the COVID-19 pandemic, we’ve seen health systems adopt mobile communication solutions faster than ever before. But your teams shouldn’t implement just any solution that will only work for what you need right now. 

What about after the pandemic when HIPAA regulations are tightened again? Will your solution not only allow you to connect your internal hospital teams, but also with teams from other organizations on one secure channel? Does your CC&C solution or your telehealth solution allow you to communicate throughout the ENTIRE patient event? Or does it send a blast alert and then leave your teams to their own devices (literally), communicating once again with pagers, faxes, and audio-only phone calls? 

Pulsara works for ANY patient event, and connects your entire care team, INCLUDING those outside your own facility, on a secure platform for a single source of truth. And, Pulsara will continue to serve your critical care needs long after COVID-19 goes away.

Topics: COVID-19
1 min read

Premier Health Upgrades EMS Software for Easier, Safer Handoffs at Hospitals

By Kinsie Clarkson on Apr 08, 2020

DAYTON, Ohio (WDTN) – Premier Health, in partnership with Pulsara, has adapted the company’s mobile communications platform for stroke patients to help EMS agencies when they arrive with patients suspected of having COVID-19.

Topics: Press Connected Teams Customer Success