COVID-19 
4 min read

New Zealand Looks to Improve Access to Health Data

By Kinsie Clarkson on Oct 22, 2021

In April of 2021, New Zealand Health Minister Andrew Little announced plans to abolish the 20 district health boards (DHBs) and replace them instead with a single organization called Health New Zealand, which will be responsible for hospitals across the country. 

The unexpected announcement was a major indicator of changes to come in New Zealand's health system. As the system reforms its organizational and decision-making structure, they are also looking for a solution to a fragmented data system in health IT. 

New Zealand has struggled with a fragmented process for transmitting patient data for many years. Current processes don't allow for the seamless, secure transmission of patient data between facilities.

Topics: Electronic Health Records New Zealand
6 min read

What Do Medics Think About Community Paramedicine?

By Hannah Ostrem on Oct 20, 2021

On March 2, 2021, the U.S. Department of Health and Human Services released a report detailing trends in the utilization of Emergency Department services between 2009 and 2018. Between 2009 and 2016, ED rates slowly but steadily increased. During the COVID-19 pandemic, ED volume rates have trended down, but the number of people needing care has not changed. And during COVID surges, open beds have become a precious commodity. 

The increased demand on medical providers' time and resources has been met with a particularly intriguing solution involving a newer model of care: community paramedicine.

Topics: EMS
3 min read

Cognitive Bandwidth and Managing Yourself Before the Patient in EMS

By Jay Nance on Oct 18, 2021

The pager buzzes across the table as the lights flash and the tones drone through the crew room. You sit up straight, pulling on your boots and quickly making your way to the ambulance. It is time to go to work. 

From the moment the page drops, or the patient hits the ED door,  you as a human being undergo a change. No matter how seasoned you are, your body goes on full alert. Your heart rate goes up, and your brain begins cascading hormones like cortisol and adrenaline. You are now knocking on the door of fight or flight mode. Why is this knowledge important?

Topics: EMS Wellness
6 min read

Caring for Specialty Patients: 10 Things Every Medic Should Know

By Team Pulsara on Oct 15, 2021

Editor's Note: The following content originally appeared on EMS1.com. Special thanks to our guest blogger, Drew Rinella for EMS1 BrandFocus. 

Specialty patients present unique challenges to EMS providers in the field. Whether it's a rare medical condition, an unusual medical device, or an unfamiliar treatment, specialized conditions will require different considerations from more routine calls. But don't worry; even if you aren't familiar with the patient's condition or device, there are some practices you can use to help minimize the degree of unfamiliarity and still provide top-notch care for your patient. 

Here are 10 things you need to know about caring for specialty patients and managing resources around their care.

Topics: EMS
4 min read

Upcoming Webinar: Force Multiplier Patient Care

By Nathan Williams on Oct 13, 2021

Force Multiplier Patient Care: How EMS Leaders are Revolutionizing the Industry through ET3 Clinic Partner Agencies & Mobile Technology

What if you could keep hundreds of low-acuity patients a week from having to needlessly go to the emergency room? And what if, by doing so, you could reduce or eliminate the challenge of slow turnaround times, free up much-needed EMS and hospital resources, and help patients get the care they need faster, more affordably, and more efficiently?

Austin-Travis County EMS is doing just that. With a scalable system of care, they kept 434 low-acuity patients out of the hospital in just three weeks—rerouting them to faster and more appropriate care via the interconnected support of their ET3 clinic partner agency and the telehealth communications and logistics platform Pulsara.

Presented by Steve White, Commander of Texas’s Austin-Travis County EMS Collaborative Care Communication Center Initiative (C4), along with Dr. Carlos Navarro, Medical Director for Care Value Optimization, Austin market WellMed Medical Management, the speakers will share tangible takeaways and cutting-edge insights that you can apply to your own organization today.

Topics: EMS Events Customer Success
2 min read

Saline Memorial Hospital Reduces STEMI Treatment Times by 28% in 4 Months

By Isabella Rapp on Oct 11, 2021

Saline Memorial Hospital is the only full-service hospital in the rural area of Saline County, Arkansas. Serving over 120,000 people, Saline Memorial is licensed for 177 beds and has its own EMS service (MedTran) that brings in 85 to 90% of their patients. According to Brian Mann, Saline Memorial's Director of Growth and Outreach, Saline County is and has been “one of the fastest-growing counties in Arkansas for around a decade.”

With a rapidly growing population and a system running to keep up, Saline Memorial Hospital was looking for a way to reduce their treatment times for patients arriving via EMS. Because it serves a dispersed population across a large service area and is the only American College of Cardiology Accredited Chest Pain Center in the community, Saline Memorial struggled to keep their first medical contact-to-device times low. The ACC and the AHA recommend a standard of 90 minutes. According to Jeannie Otts, RT, R, CV, ARRT, Cardiac Cath Lab Director, Saline Memorial’s STEMI patients’ first medical contact-to-device time averaged around 105 minutes from the field.

Topics: STEMI Press Customer Success
10 min read

Are Pagers More Reliable Than Cell Phones?

By Isabella Rapp on Oct 08, 2021

Debunking the myths of integrated mobile technology

For a long time, pagers have been considered the logical choice for hospitals because they can get a message through even when a cell phone can’t get a signal. They have been standard in healthcare for over 40 years for good reason. 

However, mobile technology has come a long way over the past two decades. It's become the way we communicate for everything else in our lives. We text friends and family members. We can even order a pizza and track it to the front door. In the healthcare world, there have been holdups to converting to mobile technology, mostly due to concerns about the reliability of smartphones when compared to pagers. So, let's compare, contrast, and bust a few myths about pagers....

Topics: Connectivity Pager
6 min read

How Telehealth Can Help With Staffing Shortages in EMS

By Kinsie Clarkson on Oct 06, 2021

It has been a rough eighteen months for all disciplines within healthcare. Since the start of the pandemic, call volumes have increased. More people need help. And yet, as the pandemic drags on, there are fewer and fewer providers still on the job. Emergency services agencies around the world are experiencing staffing shortages. Headline after headline after headline has demonstrated that the problem is both severe and widespread.

Many factors have contributed to staffing shortages in EMS across the United States, as well as ambulance services in the UK and Australia. These factors will need to be addressed soon. In the meantime, however, those still on the job are left looking for ways to continue providing care for their patients. Staffing shortages are hard enough but are made even worse for those left behind when the lack of providers starts to impact the level of care they can provide. 

Over the past year, telehealth became a favored tool in non-emergent care for helping clinicians treat patients from a distance. However, many EMS agencies are now discovering that leveraging telehealth as a part of normal practice can actually help save time, preserve resources, and increase the output of smaller crews. 

If you're struggling with staffing shortages, here are a few ways telehealth may be able to help you work with the resources you have. 

Topics: EMS COVID-19
9 min read

10 Things You Need to Know to Prepare a Successful Grant Application

By Team Pulsara on Oct 04, 2021

Editor's Note: This article originally appeared on EMS1.com. Special thanks to our guest author,EMS1 BrandFocus Staff

This step-by-step guide will help you plan, prepare and apply for grant funding to support your EMS organization

Many public safety organizations find themselves with tight budgets, asked to do more with less – especially with declining tax revenues and increased calls for service during the pandemic. Grant funding is a good way to supplement your annual budget, and there are plenty of resources, whether public (state, federal and local) or private (foundations, corporations, etc.).

The coronavirus pandemic significantly challenged and strained our nation’s healthcare system, including EMS agencies from coast to coast. Lawmakers have enacted legislation providing about $5.3 trillion to help mitigate the economic burden. In particular, the American Rescue Plan Act of 2021 provides aid to help first responders and healthcare professionals.

If you are just beginning your search for grant funding or are familiar with grants but unsure of how to prepare an application, here are 10 best practices for success when searching for and applying for grant funds:

Topics: Funding
10 min read

8 Places to Invest in Provider Safety

By Team Pulsara on Oct 01, 2021

Editor's Note: On August 11th, EMS1, Fitch & Associates, and the National EMS Management Association released their fourth annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS. This fifth and final entry in the 2021 Trend Report is written by Rob Lawrence, director of strategic implementation of PRO EMS Cambridge, Massachusetts, and executive director of the California Ambulance Association.


Safety, security, well-being, and fatigue: Key organizational indicators of a robust workforce

After a tumultuous year, we anticipated some shifts in the 2021 EMS Trend Report. We did not see a major shift in levels of burnout, or why providers are leaving their agencies, as we may have expected. What we did see, however, was a change in the three most critical issues facing EMS today. In a shift from 2020, provider mental health and provider safety rounded out the top three critical issues, behind retention of quality personnel, which has remained consistent.

The 2021 EMS Trend Report survey revealed a lot about respondents’ opinions regarding their safety and well-being. Views on and requests for support for mental health of both providers and their patients were telling, as was the need to offer physical and personal protections, both on the person and in the vehicle.

Topics: EMS Trend Report
3 min read

Pulsara Around the World - October 2021

By Isabella Rapp on Sep 29, 2021

September Recap

To kick off a busy September, Pulsara was selected as a JEMS 2021 Hot Product Winner at EMS Today! Pulsara’s newest version and functionality allow emergency services teams to practice at an expanded scope with dynamic tools, including group video conferencing, deep linking, the Pulsara Summary Report, and more.

Topics: Events
2 min read

UCHealth Memorial Hospital Central Saves Time for Trauma Patients

By Kinsie Clarkson on Sep 27, 2021

As a tertiary care center and Level I trauma facility in Colorado Springs, Colorado, the trauma team at UCHealth Memorial Hospital Central had their patient care process dialed in. However, there was one part of their process they weren’t satisfied with: their communication system.

The team was receiving notifications through an alarm dispatch system, which ran through the hospital operators and was then manually managed by each individual service line. UCHealth’s Associate Nurse Manager, Nikki Schroeder, BSN, RN, CEN, TCRN, described their process: “Prehospital providers would call in to our ED charge nurse, relay pertinent information, and then the ED charge nurse would determine what level of activation was required. To notify our hospital team, the charge nurse would give the information to our unit clerk, and our unit clerk would page our 811 paging system. That’s how the trauma surgeon, the ICU, and the whole trauma team got notified.”

Topics: Press Customer Success
4 min read

NHS Works to Increase UK Mental Health Services as Need Reaches Crisis

By Kinsie Clarkson on Sep 24, 2021

The COVID-19 pandemic has impacted the world in innumerable ways, but it's growing increasingly apparent that it's contributed to a worldwide crisis of another kind: mental health.

The need for mental health resources in the UK is on a sharp incline. Dr Adrian James, the president of the Royal College of Psychiatrists, recently stated that the pandemic has posed a great threat to mental health, and threatens to undo years of progress without a new injection of funds into the system. 

While mental health has been a growing need for a number of years, the demand has increased exponentially since the start of the COVID-19 pandemic. In June of 2021, a record 1.5 million people across the UK received mental health treatment from the National Health Service (NHS). According to Dr James, many more desperately need that treatment. After a year of lockdowns, an estimated 1.6 million more people have come forward looking for help, and are waiting for treatment.

Topics: United Kingdom Mental Health
7 min read

Is Poor Leadership More Dangerous Than a Pandemic?

By Team Pulsara on Sep 22, 2021

Inoculate EMS leaders with the skills necessary to effectively lead our caregivers and organizations


Editor's Note: 
On August 11th, EMS1, Fitch & Associates, and the National EMS Management Association released their fourth annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS. Today's entry is written by
Anthony Minge, Ed.D., a senior partner at Fitch & Associates.


Hopefully, we are nearing the end of one of the worst healthcare crises in modern times. At the time of this writing, there have been over 187 million known cases of COVID-19 worldwide and over 4 million deaths, in excess of 600,000 deaths in the U.S. alone. The COVID-19 pandemic has impacted and been a drain on almost every single aspect of humanity, in many instances, devastatingly and critically. The effects on our economy, healthcare system, and society will continue to be felt for years to come. EMS and public safety have literally been on the front lines
since the beginning and the impacts have most certainly not been positive.

Topics: EMS Trend Report
15 min read

Roundtable: Incremental Change in EMS Through Transformative Events

By Team Pulsara on Sep 20, 2021

Editor's Note: On August 11th, EMS1, Fitch & Associates, and the National EMS Management Association released their fourth annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS. Today's entry is a roundtable discussion with a panel of distinguished industry experts, conducted by Kerri Hatt, Editor-in-Chief for EMS1.



EMS leaders interpret the 2021 EMS Trend Report results and the permanent solutions needed for challenges highlighted by the pandemic


The COVID-19 pandemic forced EMS providers, leaders and educators to shift gears, in service delivery, in training and in where EMS fits into public health. While the biggest challenges in EMS are not new – retention, burnout, salary, mental health – the ever-evolving public health emergency shed new light into how staffing, safety and sacrifice influence provider optimism and wellness.

The sixth annual EMS Trend Report explores how the last year has shaped EMS resilience. We asked industry experts to analyze how the results reflect current healthcare trends, what they mean for the future of EMS service delivery, and how they can guide efforts to support providers in the years ahead.

Topics: Trend Report
4 min read

Why Is Change So Hard? The Start to Successful Change Management

By Kate Leatherby on Sep 17, 2021

Change management is something I learned about during the course of my academic adventures, and at the time, it made a lot of sense. I could think of numerous examples of both failures and successes in change management that I had observed or been directly involved in during the span of my professional career. My studies had armed me with some valuable knowledge of different change management frameworks and ways to overcome and navigate process and people challenges. But I had never had a chance to apply my acquired skills in such a dramatic way until I started working at Pulsara.  

One of the first things I remember hearing about when I started at Pulsara was: “We have a saying here: change is 5% the technology, 15% process, and 80% about people.”

Topics: Change Management
7 min read

How MCHD Medics Are Using Mobile Tech to Connect to Medical Directors

By Team Pulsara on Sep 15, 2021

Editor's Note: This article originally appeared on EMS1.com as "Medical Direction: Stepping Up the Ladder." Special thanks to our guest author, Casey Patrick, MD, FAEMS, Assistant Medical Director for Montgomery County Hospital District EMS. 


MCHD has been using mobile communication technology to allow medics to consult their medical directors, sharing audio, snapshots, and video from inside the patient's home or the ambulance

At Montgomery County Hospital District EMS service in Greater Houston, we looked for a streamlined way to step critically ill patient prehospital care up the ladder to medical direction

Our telehealth journey began when we integrated the Pulsara communication app about two years ago, both as our intra-service communication tool and with a vision to progress to use it with our receiving hospitals. 

Real-time communication allows the medics to consult a district chief, a supervisor, a high-ranking medic—or, as in our case—a medical director, sharing audio, snapshots, and video from inside the home or the ambulance. 

Topics: Technology Innovation Telehealth
4 min read

Press Release: Pulsara Selected as a JEMS 2021 Hot Product Winner at EMS Today

By Team Pulsara on Sep 13, 2021

Pulsara’s powerful new functionality has received special recognition for its innovative and practical contributions to EMS and patient care. 

BOZEMAN, Mont., September 13, 2021Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, and JEMS (Journal of Emergency Medical Services) are proud to announce the selection of Pulsara as a 2021 Hot Product at the virtual EMS Today Conference & Exposition. Pulsara’s newest functionality allows EMS teams to practice at an expanded scope with dynamic tools, including group video conferencing, deep linking, the Pulsara Summary Report, and more.

Through Pulsara, EMS can alert their Mobile Integrated Health (MIH) team for a patient who may be sick but not critical. The community paramedic arrives on scene, communicates via live video with their medical director, connects the patient with their primary physician, and creates a healthcare plan. This frees up ambulance crews to remain available for time-sensitive emergencies while less critical patients can receive treatment without transport.

Topics: Press Awards
7 min read

Remembering 9/11: Picking up the Pieces and Shaping the Future

By Kinsie Clarkson on Sep 11, 2021

PART 2 of 2


Editor’s Note — This is Part 2 on the events that took place on September 11, 2001, through the personal account of Chief John Peruggia, retired Chief of FDNY EMS. If you haven’t yet, please read Part 1 — Remembering 9/11 Through the Lens of FDNY’s Chief of EMS.


Planes hit. 

Buildings collapse. 

Lives are lost. 

Loved ones are lost. 

Grief. Fear. Anger. Mourning. 

Tragedies shape everything that comes after them, separating time into two distinct frames: Before, and After. 

The dust settles, and those left behind in its wake are left to pick up the pieces. 

Through the loss, through the darkness, come sparks of innovation. 

9 min read

Remembering 9/11 Through the Lens of FDNY’s Chief of EMS

By Kinsie Clarkson on Sep 10, 2021

PART 1 of 2


Editor’s Note — I recently had the privilege of spending time with Chief John Peruggia, retired Chief of FDNY EMS. He shared his vivid memories of September 11, 2001, and how the world has (and hasn’t) changed over the past 20 years. Chief, thank you for your time and sacrifice to the EMS community.


Where were you on September 11, 2001? Instantly, each of us can vividly remember what we were doing when two planes collided with the World Trade Center. The stories that came from that day continue to echo down through the years, as we approach the 20th anniversary of the event.

But few people quite know the story like those who were there. 

Chief John Peruggia was one of those people. 

2 min read

Pulsara to Showcase New ECG Integration at UK’s Emergency Services Show, September 7-8, 2021 (PRESS RELEASE)

By Team Pulsara on Sep 06, 2021

Meet Pulsara for live demos, simulations, and a game-changing ECG integration to improve clinical workflows and communication.

BOZEMAN, Mont., September 6, 2021 — Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, announced today that the company will be attending the Birmingham, UK Emergency Services Show where it will showcase its latest ECG integration with the Philips Tempus Pro advanced patient monitor. This state-of-the-art integration enables ambulance services to share Philips monitor diagnostic quality 12-lead ECGs directly with the A&E before arrival—across the Pulsara communication platform—enabling clinical teams to prepare for the patient’s arrival quickly.  

As the UK’s leading annual showcase of the blue light sector, the Emergency Services Show will feature hundreds of exhibitors, live demos, learning opportunities, and premier networking. According to the show’s website, “The two-day event brings together all disciplines from the emergency services sector to discover innovative technology and operational solutions, share their experiences and unite in their collaborative approach to public safety.” 

Topics: Press United Kingdom integrations
11 min read

The State of the Profession: The 2021 EMS Trend Report

By Team Pulsara on Sep 03, 2021

Editor's Note: On August 11th, EMS1, Fitch & Associates, and the National EMS Management Association released their fourth annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS. Today's entry is written by Anthony Minge, EdD, senior partner at Fitch & Associates.

The More Things Change, the More They Stay the Same

How EMS is poised to tackle the challenges ahead after the greatest public health threat in generations

There’s no doubt that COVID-19 has had an impact on the profession. From call volume, to protective equipment, to technology adaptation, many things changed in between our 2020 and 2021 surveys. But what impact did COVID-19 have on the EMS community’s perception of itself? The answer, of course, is not simple. But the quick summary? Not as much impact as we might have thought.

Topics: EMS Trend Report
3 min read

Pulsara Around the World - September 2021

By Isabella Rapp on Sep 01, 2021

August Recap

It was a busy month for Regional Sales Manager Wes Wood and others as they staffed the Pulsara booth at two in-person conferences and one virtual event. From Phoenix, AZ to San Antonio, TX, the flexibility and scalability of both our platform and team were evident at these exhibitions. 

COVID-19 has not seemed to slow down over the last few months; however, Pulsara is working hard to help our customers and their communities effectively manage the surge of patients and transfers throughout hospitals.  Both the Texas Emergency Medical Task Force (TX EMTF) and the Montgomery County Hospital District (MCHD) in Texas have leveraged Pulsara as an innovative solution and are able to not only reduce excessive phone calls, but also monitor their patients all through the mobile platform.

Pulsara also made groundbreaking strides forward in a rural and underserved Colorado community by integrating a telehealth and community paramedicine program with emergency services and hospitals in the area. After its success, the Teller County, CO leaders worked with Pulsara to publish a case study highlighting the radical development of their communities and how other emergency services agencies across the globe can do the same. Check out the video below:

 

As we head into the month of September, we kick off a busy conference season. Here's where you can find us!

Topics: Events
2 min read

EvergreenHealth Achieves Record Door-to-Puncture Times with Pulsara

By Kinsie Clarkson on Aug 31, 2021

As a two-hospital healthcare system with a freestanding emergency department and Level III Trauma Center, EvergreenHealth in Kirkland, Washington serves a population of nearly 850,000 residents. Over the past few years, their teams and service lines have grown accordingly.

EvergreenHealth’s stroke teams were using pagers and audio calls to coordinate care. However, as both the hospitals and the stroke program grew, they began straining the limits of what former standard technologies could support.

“As we were growing the service line, bringing on EvergreenHealth Monroe, considering the freestanding ED, and bringing more neurohospitalists into our program, there was potential for communication to continue to become more fragmented,” said RN Nurse Navigator for EvergreenHealth’s Stroke Center, Meg Briggs, BSN, RN, SCRN. “You can imagine what it was like with the neurohospitalists spanning three sites, having to keep it all together.”

Topics: Stroke Customer Success
6 min read

8 Things to Look for in a System of Care That Scales

By James Woodson, MD on Aug 27, 2021

Editor's Note: The following post is adapted from a presentation Dr. James Woodson recently gave at the Arab Health Conference in Dubai on June 24th, 2021 entitled "Enabling Networked Communication: How Innovations in Mobile Technology Can Be Leveraged For Better Quality Of Care." Though the content was specifically tailored for conference attendees, the principles Dr. Woodson shares apply to healthcare systems worldwide. Watch the full presentation below, or check out Part 1 and Part 2 of our blog coverage.

If you're looking to build a communication and logistics system that can scale to meet your needs, you'll need a strong infrastructure built on the right kind of technology. There are many different types of solutions out there, from platforms that have been built specifically to cover certain parts of the care process to popular platforms that weren't even designed for healthcare at all. 

So the key question is: What are the traits of a system that will scale to meet your needs, no matter what kind of situation is thrown at it?

As the founder and CEO of Pulsara, I've spent a lot of time researching, experimenting, and observing what works and what doesn't. Here are 8 things I've learned to look for in a communication and logistics solution that can meet your organization's needs, no matter the scale of the situation. 

Topics: Regional Systems of Care
5 min read

Why Systems of Care That Scale Represent the Future of EMS

By Kris Kaull on Aug 25, 2021

Editor's Note: On August 11th, EMS1, Fitch & Associates, and the National EMS Management Association released their fourth annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS. Today's entry is written by Pulsara's very own Chief Marketing Officer, Kris Kaull.

As COVID-19 continues to shape the landscape of healthcare, many profession-altering changes are here to stay. The most impactful of these is the paradigm shift to the “connected worker.”

While this may be a new term in healthcare, it has been covered extensively in manufacturing. As Natan Linder wrote in Forbes, “For years, we interpreted poor manufacturing outcomes to poor human performance (as much as 70% of mistakes in factories occur on human-centric processes). But things changed with the fundamental insight that humans aren’t actually the problem. Badly designed or overly complex work systems are.”

Healthcare faces even greater challenges. There was a time where a healthcare professional may have shined based on their clinical expertise alone. But this is no longer the case. I met with a neurologist in Seattle who told me that she makes, on average, 17 phone calls before she sees a stroke patient. Consider the time-sensitive tasks and coordination that need to be completed by a team in order to properly treat a critical patient: multiple phone calls, pages, answering services, handwritten notes, and radio communications.

Topics: Connected Teams COVID-19 Telehealth
4 min read

How MCHD Is Monitoring Employee Health During COVID-19 with Pulsara

By Kinsie Clarkson on Aug 23, 2021

When COVID-19 struck Texas in early 2020, Montgomery County Hospital District suddenly faced a whole host of new problems. Patients were still calling 911 and needed emergent care, but not all of them needed—or wanted—to be transported to the hospital. Paramedics were daily putting themselves at risk as they entered environments that could expose them to COVID-19. 

“Early on, we didn't know what was going to happen,” said Rob Dickson, MD, FAAEM, FACEP, FACEM, and EMS Medical Director at MCHD. “And we were all—across the nation, across the world—struggling with procedures and PPE and how we could best look after our employees.”

MCHD had a brief window to come up with innovative solutions. They had been using Pulsara to streamline care team communication around stroke and STEMI patients. But in response to the crisis, they began using Pulsara for a completely different purpose: regularly checking in with their employees who had contracted or had been exposed to COVID-19.

Topics: COVID-19 Pulsara PATIENT Customer Success
4 min read

EMS Employee Retention: Building a Positive Organizational Culture

By Colin Moravec on Aug 20, 2021

COVID-19 has brought about a lot of challenges and changes in the healthcare industry. EMS agencies are BUSY. They have been pushing themselves to the max supporting their communities and putting themselves in harm’s way to help their communities through the COVID-19 pandemic. 

EMS agencies embody the value of grit. They get the job done at all costs, regardless of obstacles. This value is what makes EMTs and paramedics unique. They stay cognizant of their role in the community and in the chain of medical care, and they execute their job faithfully, regardless of the environment. This value of gritty determination makes up the culture of many EMS agencies and EMT professionals. 

Organizational culture is “a pattern of shared basic assumptions learned by a group as it solves its problems.”1 It's the shared beliefs and values established by leaders and then communicated and reinforced in the environment, which ultimately shape team member perceptions, behaviors, and understanding.

Topics: EMS Wellness
2 min read

Texas EMTF Simplifies Patient Transfers During COVID-19 (Case Study)

By Kinsie Clarkson on Aug 18, 2021

When the COVID-19 pandemic flared in the state of Texas in early 2020, the state struggled to load balance their COVID-19 patients. Some areas of the state experienced overwhelming waves of surge, while other areas had available beds and resources. Matching the particular needs of complex patients with available beds and other resources necessary for each patient was difficult.

They sought out a solution that would help create a virtual placement center for smooth patient transfers—supporting effective COVID-19 management and surge mitigation and a 75% reduction in excessive phone calls.

Topics: Regional Systems of Care COVID-19 Customer Success Emergency Management
3 min read

PRESS RELEASE: Groundbreaking Telehealth Program Reaching Rural & Underserved Populations

By Team Pulsara on Aug 16, 2021

Teller County, CO develops a first-of-its-kind telehealth program using Pulsara as the backbone for rural health communications

BOZEMAN, Mont., August 16, 2021 — Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, published new details on Teller County, Colorado’s groundbreaking community paramedicine and telehealth program. Reporting on their initial challenges, the solutions they found, and results, the “911-INITIATED TELEMEDICINE: Next-Level Patient Care for Rural Colorado” case study reveals a new pathway forward for EMS agencies across the globe.

As COVID-19 escalated across the country in early 2020, EMS and hospital leaders in Teller County, CO identified that residents were reluctant to seek care—for any condition—at the hospital. “Up to 40% of our EMS volume does not want to go to the hospital once 911 arrives,” said Dr. Jeremy DeWall, EMS Medical Director for the Teller region. “Looking at our numbers, the fear was that we were missing a large group of people who were without healthcare or afraid to go to healthcare because of COVID-19.” 

Leveraging their already thriving community paramedicine program, Teller County’s Ute Pass Regional Health Service District and Emergency Medical Specialists, PC set in motion a new 911-initiated telemedicine program, utilizing Pulsara’s telehealth capabilities to address the acute needs of the community. 

Topics: Press Community Paramedicine COVID-19 Telehealth
5 min read

3 Ways Your Smartphone Can Improve EMS to ED Communication

By Team Pulsara on Aug 13, 2021

Editor's Note: Special thanks to our guest blogger, Yoona Ha with EMS1's BrandFocus Staff.

When you’re transporting a patient with a time-sensitive emergency, every second matters. JAMA researchers found that it takes an average of seven minutes for EMS units to arrive on the scene, and nearly one in 10 encounters involve up to a 30-minute wait. For some patients, like those who are transported for having an ischemic stroke, every moment is critical.

Patients with time-sensitive emergencies often get treated by multiple providers at different points along their care journey, each of whom has to update the next provider with the patient’s information. In a highly stressful emergency room environment, it’s easy for communication to break down during EMS patient handoffs.

Topics: EMS Telemedicine Technology Innovation
7 min read

The Connected Provider: How Tech-Unified Teams Improve Patient Care

By James Woodson, MD on Aug 11, 2021

Editor's Note: The following post is adapted from a presentation Dr. James Woodson recently gave at the Arab Health Conference in Dubai on June 24th, 2021 entitled "Enabling Networked Communication: How Innovations in Mobile Technology Can Be Leveraged For Better Quality Of Care." Though the content was specifically tailored for conference attendees, the principles Dr. Woodson shares apply to healthcare systems worldwide. (Watch the full presentation here, or check out Part 1 of our blog coverage.)

Poor communication in healthcare is an ongoing issue around the world. Miscommunication costs over $1.7 billion in the U.S. alone each year, causes 80% of serious medical errors during transitions of care, and contributes greatly to preventable deaths. 

When we look for the root cause of the problem, it's actually pretty simple: disconnected human work.

There's a brand new industry on the rise that revolves around the concept of the connected worker. Connected worker platforms started in manufacturing, and are starting to move into other industries. The basic idea behind them is to use a combination of hardware, network, and software tools to enable frontline workers to communicate with supervisors or fellow employees who are in another location. 

I think there is a lot that healthcare can learn from these types of platforms. We should be looking at the concept of the connected provider: a healthcare provider who navigates their environment and communicates with other team members through connective technologies. Mobile technology can enable clinicians to ask questions and share information with the right team member at the right time, empowering them to act on behalf of each individual patient within their broader system. 

Topics: Communication Regional Systems of Care Systems of Care Inter-Organization Communication
3 min read

How Telehealth is Transforming Behavioral Health Patient Care (Video)

By Nathan Williams on Aug 09, 2021

Mental health is a growing need around the world. Over 50 million people in the United States alone1 in 5 adultsare dealing with mental health issues. And the trend extends to all ages; 1 in 6 young people in the U.S. between the ages of 6 and 17 struggle with mental health. Living through a global pandemic has only made matters worse. In May 2021, Children's Hospital Colorado declared a state of emergency for pediatric mental health

Over the past few years, Ute Pass Regional Health Service District in Teller County, Colorado, has set out to improve care for mental health patients. They built a top-tier community paramedicine program uniquely trained to respond to mental health calls. They also equipped their community paramedics with Pulsara, a healthcare communications, telehealth, and logistics platform. The result is a dynamic program that meets mental health patients where they are. 

Topics: Telemedicine Community Paramedicine Telehealth Mental Health
5 min read

Teamwork & Communication Impact Patient Outcomes. Here's the Evidence.

By Hannah Ostrem on Aug 06, 2021

It's difficult to have a healthy team dynamic without good communication. 

But in healthcare, a positive team dynamic isn't the only thing depending on good communication. One retrospective analysis found that communication and teamwork issues were among the most frequent contributing factors to incident reports and adverse events. In fact, one report in the analysis showed that 30% of all surgical procedures included a communication failure. On top of that, 36% of those failures caused delays in treatment time, errors in the surgical procedure, or tension among the care team.

For patients, that's a significant impact on the quality of their care experience. Delays and errors can mean complications, a longer stay in the hospital, and an even longer road to healing. 

Topics: Communication Connected Teams
9 min read

10 Things You Need to Know About Treating Burns

By Team Pulsara on Aug 04, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, David Wright, MS, PA-C, NREMT-P, for EMS1 BrandFocus

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The most important initial care step is to stop the burning process, but it’s also critical to know how to identify the type of burn and estimate the total area affected to help select the most appropriate destination for the patient

You and your partner are responding to a 911 call. Dispatch informs you that your patient suffered a burn. There is no additional information available at this time because the caller is quite panicked.

Your mind starts to race – maybe it’s a child who pulled a hot pot of noodles on top of themselves, maybe it’s a teenager playing with gasoline, maybe it’s a firefighter who was battling a fire, maybe it’s a grandparent who fell on a space heater.

No matter the situation you find when you arrive on scene, there are a few basic principles that apply to all burn patients. Here are 10 things EMS providers need to know to better assess and treat burns.

Topics: EMS Patient Safety
2 min read

Teller County, CO Leverages Pulsara for First-of-Its-Kind Telehealth Program (Case Study)

By Kinsie Clarkson on Aug 02, 2021

911-Initiated Telemedicine: Next-Level Patient Care for Rural Colorado


As EMS and hospital leaders in Teller County, Colorado watched cities like New York grapple with COVID-19 in March of 2020, they knew they needed to carefully plan their response. Fear of the virus spread even faster than the virus itself, and it quickly became apparent that nearly half of Teller County’s residents were reluctant to seek care—for any condition—at the hospital.

Dr. Jeremy DeWall, EMS Medical Director for the Teller region, observed the trend firsthand. “Up to 40% of our EMS volume does not want to go to the hospital once 911 arrives,” he said. “Looking at our numbers, the fear was that we were missing a large group of people who were without healthcare or afraid to go to healthcare because of COVID-19.”

Teller County has a robust and successful community paramedicine program, and were already using Pulsara, a healthcare communication and telehealth platform, for EMS and hospital communication when COVID-19 hit. Their paramedics were accustomed to securely sharing patient information and communicating with the hospital through the Pulsara platform.

That gave James McLaughlin, Director of Community Paramedicine at Ute Pass Regional Health Service District, an idea. McLaughlin joined forces with Dr. DeWall and Emergency Medical Specialists, PC to set in motion a 911-initiated telemedicine program, allowing community paramedics to continue to serve patients and get them examined by a board-certified emergency physician—from their homes. 

Read the case study (or download it here) to learn how UPRHSD and EMS, PC worked together to continue to care for patients through the COVID-19 pandemic, reaching underserved populations and providing their community with a personalized, high-quality level of care. 

To learn more about how hospitals and EMS organizations are using Pulsara to improve communication, reduce treatment times, and mitigate the spread of COVID-19, check out our customer success stories

Topics: Telemedicine Community Paramedicine Telehealth Customer Success Rural Health
3 min read

Pulsara Around the Country - August 2021

By Audrey Peart on Jul 30, 2021

July Recap

With our teams attending two trade shows — one in Georgia and the other in Mississippi — it seemed like the south couldn't get enough of our Pulsarians in July (or of Pulsara CMO Kris Kaull, who gave the keynote and presented a session at the ENGAGE User Conference). 

"Hello? Can you see us now?" That's right, folks! In July, Pulsara introduced an enhancement to the platform's calling capabilities — Group Video Conferencing!  The upgrade gives care teams the power to add multiple team members across organizations onto one video call.

Topics: Events
3 min read

PRESS RELEASE: Pulsara Calling Enables New Logistics & Communication Interactions With Group Video Conferencing

By Team Pulsara on Jul 28, 2021

To further support care teams, Pulsara introduces enhancements to the communication platform’s calling capabilities.

BOZEMAN, Mont., July 28, 2021 — Pulsara, the leading mobile telehealth, communication, and logistics platform that connects healthcare teams across organizations, announced today a recent enhancement to the platform: Pulsara calling featuring group video conferencing. This upgrade, available for all users of the platform at no extra charge, includes the ability to add multiple team members as needed across organizations and adds overall improved usability—including configurable default behavior for camera and speaker and advanced controls for call participants. 

“The group video conferencing addition to Pulsara calling marks an exciting next step in Pulsara’s journey to improve the lives of people in need and those who serve them,” said Erich Hannan, Pulsara’s Chief Technology Officer. “We've heard loud and clear from our customers how important exceptional audio and video experience is to support and enhance patient care. Pulsara calling with group video enables even more powerful and streamlined communication and collaboration across teams and organizations.”

Topics: Press
7 min read

How Networked Communication Enables Better Quality Care (PT1)

By James Woodson, MD on Jul 26, 2021

Editor's Note: The following post is adapted from a presentation Dr. James Woodson recently gave at the Arab Health Conference in Dubai on June 24th, 2021 entitled "Enabling Networked Communication: How Innovations in Mobile Technology Can Be Leveraged For Better Quality Of Care." Though the content was specifically tailored for conference attendees, the principles Dr. Woodson shares apply to healthcare systems worldwide. (Watch the full presentation below or at this link.)

As a board-certified emergency physician, I practiced medicine for many years in several different areas of the United States. Through my clinical experience, I discovered that my passion was actually to focus on systems of care: How do you combine multiple different organizations, resources, and people together to quickly surround a patient and provide care for them?

For the past decade, I've been studying how to leverage mobile technology to be able to bring people together, and how to actually create a shared consciousness around a single patient event. 

Digital health is a massive, multi-faceted landscape. The current emphasis on chronic care management, health, and wellness is incredibly important—and as healthcare begins to decentralize, that's where the focus should be. However, my focus is on the acute care space and uniting care teams.

The acute care space usually serves patients that are often undifferentiated and have an unscheduled and unstructured need. When an event happens, how do they enter into the acute care system? How do we get the right patient to the right facility with the right resources at the right time?

Topics: Communication Regional Systems of Care Systems of Care Inter-Organization Communication
3 min read

Eliminating Delays in Care for EMS With Pulsara

By Kinsie Clarkson on Jul 23, 2021

Time is everything in time-sensitive emergencies. But you don’t need us to tell you that. 

You know that time is tissue. You know that every minute counts, and every minute impacts your patient’s outcome. It’s your job: care for the patient, stabilize them, and transport them to the next stage in their care journey as quickly as possible. 

So why does it sometimes feel like the system isn’t built to support that? 

Delays in care happen for many, many reasons, but they all boil down to one thing: communication. 

We have a lot of different communication technologies that do the job they were meant to do: radios, pagers, phones, and fax machines. But they don’t talk to each other. With every middleman a message travels through, it’s another delay for your patient. And when time is of the essence, it’s essential to make sure that the right information gets to the right person at the right time.

Topics: EMS Time Sensitive Emergencies
4 min read

How LewisGale Regional Health System is Using Pulsara

By Team Pulsara on Jul 21, 2021

When our customers experience the benefits of Pulsara—from faster door-to-needle times and minimized errors to improved team communication and reduced costs—it goes without saying that we love to share and celebrate their successes. LewisGale Regional Health System in southwest Virginia is just such a case, recently releasing both a press release and video testimonial about how Pulsara is helping them better support their patients and care teams.

From their press release:

“EMS plays a vital role in improving care for these patients, and we’ve known for some time that patients with life-threatening conditions receive faster treatment when EMS activate the appropriate hospital team from the field,” said Steven Pasternak, MD, emergency department medical director at LewisGale Medical Center. “This new, cloud-based, mobile technology further decreases the amount of time it takes to communicate vital data and activate hospital teams compared to traditional methods of communication between ERs and EMS. For example, if a patient has had a suspected cardiac event, the EKG administered by EMS in the field can be transmitted in real-time to the hospital, which enables the hospital to be ready to perform, if necessary, a cardiac catheterization procedure to open blocked arteries as soon as the patient arrives.”

Topics: STEMI Communication Customer Success
22 min read

10 Things You Need to Know About Pediatric Analgesia

By Team Pulsara on Jul 19, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Jonathan Lee, for EMS1 BrandFocus

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Make a plan for treating pediatric pain that includes managing unfamiliarity and stress in both the patient and their parents or caregivers

The most complete definition of pain is “an unpleasant sensory and emotional experience associated with, or resembling that associated with, actual or potential tissue damage” (IASP). It is a highly complex and subjective condition in any patient.

With pediatrics, this complexity is intensified by the fact that paramedics don’t encounter pediatric patients as frequently, creating more unfamiliarity and stress. Challenges related to paramedic training and exposure to pediatrics often lead to myths and misconceptions. Here are 10 important things every provider should know about managing pain in children.

Topics: EMS Patient Safety Pediatrics
4 min read

Product Feature: Pulsara PATIENT

By Kinsie Clarkson on Jul 16, 2021

When the COVID-19 pandemic hit in March of 2020, many healthcare systems needed technology to adapt to the evolving situation. Most healthcare systems had telehealth capabilities for scheduled patients, but struggled to figure out how to use telehealth for unscheduled and acute care. Could telehealth help EMS? The Emergency Department? Could technology help prevent exposure for clinicians providing emergent care, and not just for clinicians conducting scheduled appointments?

In March of 2020, we released Pulsara PATIENT: a mobile provider-to-patient platform that allows you to communicate directly with patients and approved family members through live audio and video calls. 

Topics: Pulsara PATIENT
2 min read

Get EMS Feedback on Patient Outcomes with Pulsara

By Kinsie Clarkson on Jul 14, 2021

As a medic, you matter to your patients’ care. 

You are the first person on the scene. You are the first to see the patient, to assess them, and to decide what kind of treatment they need. You decide whether they need transport to the ED, or whether they are safe to stay at home. 

Your decisions guide and influence the rest of their care journey. 

For most medics, involvement with a patient’s case ends when they drop the patient off at the hospital. Most don’t receive any feedback on the patient’s case, how their treatment went, or what their outcome was. Only one in three EMS agencies reports having any access to electronic, patient-specific medical information.

But...you need this kind of feedback. (What gets tracked gets improved.)

Topics: EMS
13 min read

10 Things EMS Providers Need to Know About Responding to Mental Health Calls

By Team Pulsara on Jul 12, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Sarah Calams of EMS1 Frontline Voices. 

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Community paramedics are pioneering new ways to care for mental health patients – here’s how

Since the COVID-19 pandemic, EMS providers have seen an alarming uptick in patients refusing to go to their doctor’s office or the emergency room. Many others – including those with urgent conditions – have even been hesitant to call 911.

“We saw patients who were just foregoing all of their medical care – they were ignoring their emergency conditions,” said James McLaughlin, director of the community paramedicine program at Ute Pass Regional Health Service District in Woodland Park, Colorado.

To ease his community’s fears, McLaughlin introduced a new Healthcare Options Mobility and Engagement, or HOME, program, which pairs an in-home paramedic visit with a telehealth consult by a physician – like Dr. Jeremy DeWall, EMS medical director at Ute Pass Regional Health Service District.

Topics: Telemedicine ET3 Community Paramedicine Mobile Integrated Health Telehealth Customer Success Wellness Mental Health
5 min read

How Networked Communication Makes Care Teams Exponentially Better

By Team Pulsara on Jul 09, 2021

Networked Communication Tools Create Better Care Team Connections

When inter-organizational healthcare systems utilize shared communication tools, every member of the patient’s care team has access to the most up-to-date and accurate information available—in real time.

A People-Focused Solution

Pulsara is a HIPAA-compliant, secure and easy-to-use app that unites the entire care team, resolving many of the challenges of coordinated care.

It’s a networked communication platform that connects people when seconds matter with a secure, unified patient channel—replacing multiple phone calls, radio reports, faxes, and pagers—and allowing care teams to communicate efficiently and effectively when treating patients.

Topics: Regional Systems of Care Connected Teams Systems of Care Inter-Organization Communication Customer Success
5 min read

[Webinar] Systems of Care That Scale: How EMS Leaders Are Building the Future

By Nathan Williams on Jul 07, 2021

As the pandemic subsides, EMS leaders and organizations are not just in recovery mode; they are also reevaluating and restructuring their care systems based on what they’ve learned. From routine patient transports to the largest pandemic of our lifetime to managing Texas’s devastating winter ice storm in February 2021, Texas EMS clinical leaders are using scalable mobile technology to lay the foundation for the new reality of EMS—including Mobile Integrated Healthcare, Community Paramedicine, and Telehealth.

Are your systems of care flexible and scalable enough to handle daily operations and also quickly adapt to the next disaster, active shooter incident, or large-scale event?

Topics: Regional Systems of Care COVID-19 Emergency Management
4 min read

UNITED We Stand: Cultivating Unity in Healthcare

By Brett Lyle on Jul 02, 2021

Annual Celebrations Bring Us Together

National holidays bring people together. We spend time with friends, families, and neighbors. We unite in common celebrations. 

But this last year has been different. 

Unity

In healthcare, the word unity has taken on a much greater meaning in the wake of COVID-19. As the world buckled under the weight of a global pandemic and many retreated into isolation, healthcare providers pulled together and risked their own safety to serve others. Information was shared across borders to help each other navigate uncharted territory. 

We asked ourselves many important questions: Are we putting our needs aside for the health, safety, and security of the general population? Are we doing things for the greater good? Are we sacrificing the right things and for the right reasons?

Topics: EMS Regional Systems of Care
2 min read

Pulsara Around the Country - July 2021

By Audrey Peart on Jun 30, 2021

June Recap

As many areas of the U.S. reached record-high temps, our Pulsarians managed to keep their cool in June as they kicked off the return to in-person trade shows, attending two stateside, and our first internationally in Dubai. 

June was a big month for Pulsara for another reason....we announced our first annual healthcare and user group Conference, Pulsara CONNECT! Coming to you virtually from the comfort of your home on October 12 - 13, Pulsara CONNECT is our way of giving back to the healthcare community after a challenging and transformative year. Registration is now open for the FREE virtual Pulsara CONNECT Conference.

Topics: Events
2 min read

Stop Repeating Yourself: Replacing the EMS Radio Report with Pulsara

By Kinsie Clarkson on Jun 28, 2021

Do you ever get tired of repeating yourself as you tell the same patient story multiple different times, to multiple different audiences?

You write on the back of your glove to keep track of what’s happening with your patient on scene and during transport. You deliver your report to the hospital via radio, to let them know what to expect when you arrive. You give an in-person inpatient report when you hand off the patient at the bedside, and you may also have to complete a leave-behind hand-written “short form.” And finally, you’ve got the patient care report that you complete afterward, within 24 hours of the case. 

That’s at least five different times you have to repeat the same basic information to update everyone who needs to be in the know. 

What if there was a better way? (Hint: there is!)

Topics: EMS Connected Teams
3 min read

Communication Technology Improves Inter-Organizational Care Coordination

By Team Pulsara on Jun 25, 2021

In a world where mobile apps are tapped to organize or simplify nearly every aspect of our lives—from tracking food deliveries to requesting transportation—healthcare communication seems to be the final frontier.

Leveraging connected mobile technologies results in a single channel for information sharing. And it’s key to overcoming communication challenges across inter-organizational patient treatment. It’s time to leverage the simplicity and convenience of this everyday technology to improve healthcare communication and patient care.

Just imagine how this could work in your healthcare system...

Topics: Connected Teams Inter-Organization Communication
5 min read

Why Reducing Length of Stay Is Critical for Patient & Hospital Wellbeing

By Kinsie Clarkson on Jun 23, 2021

In time-sensitive emergencies, it’s easy to see how each passing minute impacts a patient’s outcome, for better or worse. The faster a patient receives treatment, the better chances they have at a good outcome. When you’re performing a time-sensitive intervention for a stroke or trauma patient, you know that every minute matters. 

But what happens after the patient is admitted to the hospital? What about the minutes slipping past that aren’t quite as noticeable: the time while a patient recovers, waiting to be discharged? 

How does the length of a patient’s stay in the hospital impact their outcome?

Topics: Communication Patient Safety Length of Stay
2 min read

Save The Date! Pulsara Announces First Annual Healthcare & User Group Conference, Pulsara CONNECT

By Team Pulsara on Jun 21, 2021

CONNECT with industry leaders on the latest research and best practices in STEMI, stroke, and emergency management in a post-COVID-19 world. 

BOZEMAN, Mont., June 21, 2021  Pulsara, the leading telehealth and communication platform that connects teams across organizations, announced today the company’s inaugural Pulsara CONNECT Conference. Slated for October 12-13, 2021, this FREE virtual international experience allows attendees to engage with world-class industry experts and thought leaders across the healthcare community. With four tracks—EMS/Community Paramedicine, STEMI/Cardiac, Stroke/Neuro, and DES/Emergency Management—attendees will take away tangible best practices that they can incorporate within their region. Topics include everything from the latest research and best practices surrounding time-sensitive emergencies to creating systems of care that scale in a world attempting to recover from COVID-19 and prepare for what might be next.

Topics: Press Events Pulsara CONNECT
5 min read

How Switching to Interoperable Technologies Can Unite Care Teams

By Team Pulsara on Jun 18, 2021

Assembling the Right Care Team is Complex.

There are a lot of logistics that go into coordinating time-sensitive care for a single patient. From the first notification from EMS to contacting all the appropriate members of the team to making sure everyone has the right information, trying to assemble the team in time for the patient's arrival is a complex process. 

In order to address all of a patient's time-sensitive needs, you need to coordinate with multiple team members. This often creates challenges in timing, location, and communication for care teams.

Quality patient care requires in-sync collaboration with medics, nurses, physicians, and specialists—all working within different organizations—from EMS agencies to hospitals to labs and clinics. In today’s healthcare systems, patient data is shared up, down, and across communication silos, spanning different organizations and technology platforms.

Topics: Connected Teams Inter-Organization Communication
15 min read

How Mobile Communications Are Transforming Australian Healthcare (PT3)

By Kinsie Clarkson on Jun 16, 2021

New technology is often an exciting prospect. It's fun to experiment with, especially when it promises to help streamline a cumbersome process. But ultimately, the true test of technology is whether it actually improves the way you do things...and when it comes to technology in healthcare, how it helps you provide better care for your patients.  

So when a group of leading experts and clinicians in Victoria, Australia implemented Pulsara to improve communication between their care teams, they were curious about what the innovative new technology could do for them. But more importantly, they wanted to see what it could do for their patients.

Over the past few years, they have successfully developed a streamlined system for making sure everyone on the team has the right information at the right time. And, they're happy to report, their new system has helped them provide stellar care for their patients.

Topics: Regional Systems of Care Connected Teams Systems of Care Customer Success Australia
3 min read

Pandemic Pivot: The Story of Pulsara PATIENT

By Brittany Norman on Jun 14, 2021

2020 was a year of pivots.

Movies being released on streaming services and Netflix rather than in theaters. Peloton and home virtual gym sales through the roof. Zoom & Microsoft Teams replacing the office board room. All of these are shining examples of our ability to use technology to adapt during the perilous times of COVID-19. With our need to remain connected while isolated, we saw everything from your cousin’s baby shower to your favorite artist’s concert taking place online.

So what was the answer that Pulsara, a company already based in healthcare communication and connection, had for the sudden need for flexibility that the global pandemic demanded?

Enter: Pulsara PATIENT

Topics: Communication Telemedicine COVID-19 Pulsara PATIENT Telehealth Customer Success
4 min read

I See What You're Saying: Pulsara Images

By Chris Moline on Jun 11, 2021

Have you ever noticed how challenging it can be to describe what you see to a person not presently with you? You could be witnessing some spectacular spectacle or some terrifying sight, but try as you might to communicate your experience, your words seem weak.

However, send a photo of what you see, and suddenly there's mutual understanding. The image instantly conveys context and meaning. You've heard the phrase "a picture is worth a thousand words" repeated time and again. Cliché notwithstanding, this phrase continues to ring true in human communications.

Topics: Communication Time Sensitive Emergencies Images
12 min read

How Mobile Communications Are Transforming Australian Healthcare (PT2)

By Kinsie Clarkson on Jun 09, 2021

Change management is hard. Adopting new technology and new workflows can be an exciting process, but that process may also bring hesitance, skepticism, fear, and doubt. It's not easy to change the way you've always done things. 

So when a group of leading experts and clinicians in Victoria, Australia implemented new technology to improve communication between their care teams, they worked hard to make sure that everyone was on the same page. And it worked. They've seen a great deal of success with their strategies, and have successfully developed a streamlined system for making sure everyone on the team has the right information at the right time—a system that their teams now love. 

Topics: Regional Systems of Care Connected Teams Systems of Care Customer Success Australia
5 min read

Rural Hospitals Are in Danger of Closing: Here's How Telehealth Can Help

By Kinsie Clarkson on Jun 07, 2021

Becker's Hospital Review recently reported that as of April, 354 rural hospitals in the U.S. are still at a high risk of closing, unless their finances immediately improve. Those 354 hospitals account for almost exactly 25% of all 1,430 rural hospitals in the United States. Every state has at least one hospital with a high risk of closure, though, in states like Oklahoma, that number is as high as 28. 

As rural hospitals look for solutions, some are turning to technology to come up with new and innovative ways to find the funds to keep their doors open. Among the most surprising? Telehealth. 

Topics: Telemedicine Telehealth Rural Health
5 min read

Large Vessel Occlusion Strokes: How to Assess LVO Patients

By Brandon Means on Jun 04, 2021

Large Vessel Occlusion (LVO) strokes are considered to be one of the most severe types of strokes. As with all other stroke types, rapid treatment is key. Mechanical thrombectomy is now the accepted standard of care for treating LVO, meaning that it's critical to take the patient to an interventional-capable facility as quickly as possible—even if that means taking them somewhere further away than the closest available hospital. Time is of the essence; are you up to speed on what to look for when assessing for LVO? 

Topics: Stroke EMS Progressive Paramedicine
14 min read

How Mobile Communications Are Transforming Australian Healthcare (PT1)

By Kinsie Clarkson on Jun 02, 2021

Patient care involves many moving parts, several teams, and a lot of people. How do you get everybody on the same page, especially when messages have to travel through multiple communication methods before they reach their intended recipient? How do you unite all the disparate teams involved in a patient's healthcare journey—from ambulance to emergency department to specialty teams—into one region-wide system of care? 

Over the last few years, a group of leading experts and clinicians in Victoria, Australia have implemented cutting-edge technology to improve communication between their care teams. They've seen a great deal of success with their strategies, and have developed a streamlined system for making sure everyone on the team has the right information at the right time.  

In this three-part series, you'll hear directly from them on their search for a solution, the results they've seen, and the advice they would offer other systems that want to build their own regional system of care. 

View the full webinar video discussion below, or read on for Part 1 of the full roundtable! (Part 2 and Part 3 can be accessed here.)

Topics: Regional Systems of Care Connected Teams Systems of Care Customer Success Australia
5 min read

The EMS Patient Care Report: 3 Essential Elements of a Great Report

By Brandon Means on May 28, 2021

The patient care report is one of the most crucial parts of a call. This is your chance to give the hospital a brief report about your patient and let them know that you're on your way, giving them time to prepare for your arrival. Typically, though, you have to deliver your report in the midst of a chaotic scene, and things are equally as hectic at the hospital. What information is essential to communicate to the hospital before arrival?

Topics: EMS Progressive Paramedicine
6 min read

Pulsara Around the Country - June 2021

By Audrey Peart on May 26, 2021

2021...So Far

It's (maybe not-so) hard to believe that we're almost halfway through 2021! With COVID-19 vaccinations rolling out and states opening up again, tradeshow season is once again upon us. Before we take a look at where our Pulsarians are heading in June, let's venture into the past for a quick recap of how Team Pulsara has been spending the first half of 2021. 

Topics: Events
3 min read

PRESS RELEASE: St. Dominic Hospital Improves Patient Care Through Innovative Triage Protocol

By Team Pulsara on May 24, 2021

How one Mississippi hospital pioneered a cross-departmental triage workflow in their facility by leveraging a mobile-first telehealth communications platform

BOZEMAN, Mont., May 24, 2021 — Pulsara, the leading telehealth and communication platform that connects teams across organizations, announced today that St. Dominic Hospital, located in Jackson, MS, has pioneered an innovative new triage protocol that uses Pulsara’s platform to improve care team communication and patient care. After initially embracing Pulsara for front-end stroke and STEMI care, the hospital recently saw an opportunity to further improve other cross-departmental workflows via the same mobile-first platform.

Topics: Press Innovation Customer Success
2 min read

10 Things You Need to Know to Optimize Your EMS Operations [FREE EBOOK]

By Kinsie Clarkson on May 21, 2021

While it’s critical that EMS providers stay on top of the latest clinical skills for saving lives, it’s also important to look for ways to improve overall operations, especially as ongoing changes brought about by the COVID-19 pandemic continue to change the way EMS providers deliver care.

From our free eBook, learn 10 things you need to know about four key operational issues, including interagency cooperation, the expanding role of telehealth in EMS, and lessons learned from the COVID-19 pandemic. We also explore how new innovations in your EMS station can help prepare providers to deliver the best patient care possible, as well as promote the safety and well-being of EMS providers themselves.

Topics: EMS 10 Things You Need To Know
4 min read

Pulsara Named a 2021 SIIA CODiE Award Finalist For Best Business Technology Pivot

By Team Pulsara on May 19, 2021

BOZEMAN, Mont., May 19, 2021 — Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced today that the company was named a 2021 SIIA CODiE Award finalist in the category of Best Business Technology Pivot. Finalists represent the best products, technologies, and services in software, information, and business technology.

Acknowledged as the premier awards program for the software and information industries for over 35 years, the SIIA CODiE Awards are produced by the Software & Information Industry Association (SIIA), the principal trade association for the software, education, media, and digital content industries. Pulsara was honored as one of 153 finalists across the 43 business technology categories, including two categories in response to COVID-19.

Topics: Press Technology Awards
4 min read

Compassionate Care: Remembering the Art of Medicine

By Jay Nance on May 17, 2021

Or, When The Room Becomes Silent: What To Do After We’ve Done Everything

A great deal of emphasis is placed on out-of-hospital resuscitation. There are studies continually being published on dealing with the effectiveness of CPR and defibrillation, the use of mechanical compression devices, intubation or blind airways, medications, the list goes on...

Then, there are the practical skills: starting an IV, intubating, shocking the patient, drawing up medications, and the proper administration. 

And, when everything is put together—the skills, the book knowledge, the pathophysiology, medical history, etc.—that’s the science of medicine.

I remember my final practical exam in paramedic school. One of the scenarios included a patient in cardiac arrest. It was nerve-wracking, to say the least. I had drug dosages to memorize and time slots to remember. I had to dynamically alter my care based on the ECG changes shown on the monitor. Chaos. And then, when I started working in the field, I found that cardiac arrest management is like a tightly orchestrated concert. Everyone and everything has its role. And when executed perfectly, we provide our patients the greatest opportunity for survival.

But there’s more to patient care than science.

Topics: EMS
4 min read

Cutting-Edge Medic: 3 Reasons Why You Should Never Stop Learning

By Brandon Means on May 14, 2021

As a medic, you never know what your next call could be. Of all healthcare providers, your job is often the most unpredictable. Some types of calls are much more straightforward than others...and sometimes, the ones you might have less experience on—such as pediatric or OB-GYN calls—can be nerve-wracking. How do you turn the calls that scare you into calls you feel confident heading into? 

Pulsara's Vice President for the Western Region, Brandon Means, teamed up with EMS1 to produce an original video series of critical paramedicine tips and techniques, called Progressive Paramedic. In this week's video and blog post, we throw back to Brandon's paramedic days as he reviews the three reasons why it's important to be a lifelong learner in EMS. Check it out below!

Topics: EMS Evidence-Based Guidelines Progressive Paramedicine
3 min read

Frontline Warriors: How Nurses are Saving the World

By Angie Cunningham on May 12, 2021

Happy International Nurses Day! Acknowledging the dedication of nurses across the globe seems a fitting way to round out Nurses Week 2021. Through my nearly three decades as a nurse, I cannot recall a time when the recognition of hard work, sacrifice, and commitment nurses exhibit daily has ever been so publicly promoted as it has throughout the COVID-19 pandemic. From media stories on nurses giving up their full-time positions to travel to regions hit hardest with COVID-19 to assist their peers—to the WHO designating 2020 The Year of the Nurse—to community members rallying to celebrate and support hospital staff as they enter and leave their shifts, a greater awareness of the complexities of the nursing profession has emerged.

As stated by ICN President Annette Kennedy, “Politicians understand the cost of educating and maintaining a professional nursing workforce, but only now are many of them recognizing their true value.” While no one enters into nursing for notoriety or recognition, it is well deserved and greatly appreciated.

Topics: Healthcare Emergency Medicine nursing
9 min read

10 Things to Know About the Changing Scope of Out-of-Hospital Care

By Team Pulsara on May 10, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author,  Marianne Meyers, BS, for EMS1 BrandFocus. 

Topics: EMS ET3 Community Paramedicine Mobile Integrated Health
5 min read

Airway Management: Why and When to Manage a Patient's Airway

By Brandon Means on May 07, 2021

Airway management is the set of procedures and techniques medical professionals use to ensure that a patient's breathing pathway does not become obstructed if at risk or to clear the airway if already obstructed. It is a critical, life-saving skill all medics must be well-versed in. 

But when should you manage a patient's airway? And why should you do it one way vs. another way?

Pulsara's Vice President for the Western Region, Brandon Means, teamed up with EMS1 to produce an original video series of critical paramedicine tips and techniques, called Progressive Paramedic. In this week's video and blog post, we throw back to Brandon's paramedic days as hereviews the three indications that a patient needs their airway managed. Check it out below!

Topics: EMS Emergency Medicine Progressive Paramedicine
7 min read

It's Time to Leverage Mobile Technology to Create Systems of Care That Scale

By Cynthia Bradford Lencioni on May 05, 2021

Imagine that you are a paramedic in a rural region who has been summoned by 999 dispatch to the scene of a home accident. All you know is that there is a patient with suspected burns who is counting on you to save his life. When you arrive on scene, you quickly determine that your patient is a young child of about eight years of age with third-degree burns on at least 20% of his body, including his upper torso and head. He is deteriorating rapidly into shock. Given the extent of his injuries, you realize that per protocol, he needs immediate transport to a burn centre. As your partner begins to start an IV, you radio the regional command centre to provide the patient’s status and urgently request critical-care transport via air ambulance. Precious seconds turn into minutes as you stand by waiting for a reply from the command centre with an ETA for the air ambulance team... 

Topics: Technology Connected Teams Systems of Care United Kingdom
4 min read

Reducing Stroke Treatment Times with Networked Communication

By Kinsie Clarkson on May 03, 2021

It’s an oft-quoted fact that for patients suffering from a stroke, 1.9 million neurons are lost every minute their condition goes untreated. Every minute makes a difference—not just between life and death, but in the patient's quality of life once they survive. Will they be able to walk downstairs? Feed themselves? Communicate with their loved ones?

There are many factors that determine how quickly it's possible for a patient to receive treatment. However, there is one consistent obstacle in the way of getting patients timely treatment: the time it takes providers to communicate vital information to everyone on the team. 

Topics: Stroke Communication
4 min read

Healthcare Story Time: Celebrating Outstanding Patient Care

By Kinsie Clarkson on Apr 30, 2021

Today marks the last day of Patient Experience Week 2021, as we celebrate the healthcare providers who go above and beyond to deliver great care for their patients. And this year, we have a lot to celebrate. The past year has demonstrated the strength and resilience of healthcare providers like no other. From the very start of the COVID-19 pandemic, healthcare workers around the world have continually put their own safety on the line to help patients in need.

Here at Pulsara, we are privileged to support the heroic men and women who have served on the front lines of this pandemic, sacrificing greatly in order to care for patients. In celebration of their service and dedication, we'd like to share a few of the wins in patient care that some of our customers have achieved, even in the midst of the COVID-19 pandemic. 

Topics: Stroke Telemedicine COVID-19 Telehealth Customer Success Australia
3 min read

Meet Us in Dubai at the 2021 Arab Health Conference!

By Kinsie Clarkson on Apr 28, 2021

Looking for an excuse to go to Dubai?

Or perhaps you've been wanting to learn more about Middle East healthcare and would love the opportunity to network with global healthcare leaders and influencers (like Pulsara!) — facilitating the continuous advancement of healthcare in the region and the world?

Then look no further than the 2021 Arab Health Conference this June 21-24! In addition to opportunities like exclusive international networking and exposure to the newest state-of-the-art medical technologies and processes, you'll also not want to miss Dr. James Woodson, MD, FACEP, Founder and CEO of Pulsara, as he presents the session 'Enabling Networked Communication: How Innovations in Mobile Technology Can Be Leveraged for Better Quality of Care.' 

Read on to learn more!

Topics: Communication Technology
3 min read

CHI St. Vincent Adopts Advanced Communication System

By Team Pulsara on Apr 26, 2021

CHI St. Vincent Adopts Advanced Communication System for Heart Attack, Stroke, and Trauma Patient Care


CHI St. Vincent became the first health system in Arkansas to implement the full suite of 
Pulsara communication capabilities for coordinated teams to dramatically improve responses for every patient type, including ST-Elevation Myocardial Infarction (STEMI) heart attacks, stroke and other trauma care scenarios. Pulsara is a telehealth and communication platform that enables HIPAA compliant, dynamic networked communications between EMS, hospitals, and other healthcare providers for any patient event. Following successful Arkansas trials at multiple hospitals that saw average Door-to-Device treatment time for STEMI patients reduced by 19-percent, allowing cardiologists to get patient blood vessels reopened faster, the Arkansas STEMI Advisory Council proposed that healthcare services begin adopting Pulsara statewide in April 2020.

Topics: Press Customer Success
4 min read

How Mobile Technology Is Decentralizing Healthcare

By Tyler Hakamaki on Apr 23, 2021

In the early 2000s, if you had told someone you could Facetime someone across the world, they would have asked what "Facetime" is. Fast forward to early 2015’s declaration by TechCrunch contributor Tom Goodwin: “Uber, the world’s largest taxi company, owns no vehicles. Facebook, the world’s most popular media owner, creates no content. Alibaba, the most valuable retailer, has no inventory. And Airbnb, the world’s largest accommodation provider, owns no real estate.”

Software is allowing for the decentralization of goods and services and has created an environment that can connect the masses. "Decentralization" refers to the transfer of control and decision-making from one centralized entity to a distributed network. It means your network has become more connected, enabling faster response times. 

The same decentralization is happening with healthcare.

Topics: Communication Technology Telehealth
2 min read

Pulsara Named a Finalist in the 2021 Excellence in Customer Service Awards

By Team Pulsara on Apr 21, 2021

BOZEMAN, Mont., April 21, 2021Pulsara, the only mobile telehealth and communication platform that connects healthcare teams across organizations, announced today that the company has been honored as a finalist in the 2021 Excellence in Customer Service Awards presented by Business Intelligence Group.

“On the frontline of our uncertain times are customer service professionals and suppliers without whom we wouldn’t be able to live as comfortably as we have for the last year,” said Maria Jimenez, Chief Operating Officer of the Business Intelligence Group. “It is our honor to recognize Pulsara as they are leading by example and making real progress on improving the daily lives of so many.”

Topics: Press Awards
4 min read

Relief Act to Allow CMS to Pay for Treatment In Place During COVID-19

By Kinsie Clarkson on Apr 19, 2021

With the signing of the American Rescue Plan Act of 2021 on March 11th, CMS will now be allowed to reimburse ambulance services for treating patients in place during the public health emergency caused by the COVID-19 pandemic. 

The measure comes in response to the widespread need for treatment-in-place caused by the pandemic. As hospitals reached capacity and it became clear that not every patient needed transport to the emergency room, many EMS agencies were directed to render services to patients in their homes, avoiding transport where possible. Traditionally, EMS has only been reimbursed for transporting patients to the hospital. 

Rob Lawrence, director of strategic implementation of PRO EMS and executive director of the California Ambulance Association, described the impact of the measure: "Specifically, this waiver would allow CMS to pay for ground ambulance services furnished in response to a 911 call (or equivalent in areas without 911) in cases where a patient was not transported but was instead treated in place in accordance with community-wide EMS protocols."

Topics: COVID-19 Funding
6 min read

Upcoming Webinar: How Mobile Communications Are Transforming Patient Care

By Nathan Williams on Apr 16, 2021

Breakdowns and bottlenecks in healthcare communication systems frequently cause a myriad of delays in patient care. Legacy systems like radios, pagers, fax machines, and multiple phone calls connect clinicians but aren't always able to efficiently get the right message to the right person at the right time. Combined with the challenges presented by the COVID-19 pandemic, it's clear that our current systems of communication need to be reimagined. Healthcare officials must begin to think differently. 

Your acute care, collaboration, and coordination solution needs to be scalable and flexible, enabling you to adapt quickly to the dynamic needs of patients and clinicians—and span across all organizations involved in patient care. By replacing legacy systems with one solution that covers the entire care continuum, health providers can achieve reduced treatment times, conserve resources, and improve the lives of both patients and caregivers.

When: The evening of April 27 in the USA; 11 AM on the 28th in New South Wales, Australia

Cost: FREE

Registration: Click here to register

Read on for further details!

Topics: Stroke Communication Technology Connected Teams Telehealth Australia New Zealand
3 min read

Study: Community Paramedicine Is “Growing in Impact and Potential”

By Kinsie Clarkson on Apr 14, 2021

A Canadian study published prior to the COVID-19 pandemic indicates that community paramedicine programs are improving care and outcomes for patients. 

According to researchers Michael J. NolanKatherine E. Nolan, and Samir K. Sinha, there is a growing need for a more flexible, sustainable model of care to deliver high-quality healthcare within communities—and in Canada, community paramedics are being recognized as uniquely positioned to deliver exactly that. 

Topics: EMS Community Paramedicine Canada
4 min read

Plug the Hole! Leveraging Telehealth to Stop System Leakage (Top Takeaways)

By Team Pulsara on Apr 12, 2021

Editor's Note: The following blog is based on the webinar Plug the Hole! Leveraging Telehealth to Stop System Leakage, sponsored by Pulsara in collaboration with Becker's Healthcare. Their complete list of top takeaways can be found here.

With many health systems still dealing with financial stress from the COVID-19 pandemic, it is more important than ever to ensure money and market share are not lost to competitors. One way to reduce unnecessary patient transfers and revenue leaving the organization is by using a telehealth and communication platform to connect facilities.

That's what Forrest Winslow, RN, BSED, NRP, Northeast Regional Sales Manager for Pulsara, discussed during a March 23 workshop at the Becker's Healthcare Telehealth Virtual Forum. 

View the full webinar below or read on for the top takeaways you won't want to miss.  

Topics: Technology Telehealth
3 min read

Four Hours Too Long: How Healthcare Communication Almost Failed My Mom

By Bayard Lewis on Apr 09, 2021

Two years ago my family experienced an unexpected medical event. Our mom had a heart attack at only 62. 

I missed a call at work and checked my voicemail. My mom’s best friend called to say that my mom was having a heart attack and that she had brought her to the hospital. 

My mom had initially visited a local Urgent Care because she thought she had something stuck in her throat. After examination, the clinician ordered an ECG and immediately said that something looked wrong and that she needed to get the emergency room right away.

Topics: Communication Technology
9 min read

10 Things Rural EMS Providers Need to Consider

By Team Pulsara on Apr 07, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Tim Nowak, for EMS1 BrandFocus. 

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Delivering out-of-hospital care in rural and remote environments poses unique challenges, including distance, time to care, and other barriers to access


Being an EMS provider in a rural environment is different from serving in urban or suburban areas, but those differences are often what make it both challenging and rewarding. Operationally speaking, there are certainly some similarities between rural and urban environments, but there are also plenty of differences that make working in the woodlands, farmlands, deserts, and mountainous areas unique. In fact, these may be the very reasons that draw providers to serve in such an environment.

Topics: EMS Rural Health
1 min read

Pulsara Named One of 2021's Best Tech Startups in MT

By Team Pulsara on Apr 05, 2021

Pulsara is pleased to announce that The Tech Tribune selected us to appear in their top-ten list of the 2021 Best Tech Startups in Montana. According to The Tech Tribune, the featured companies were chosen based on the following criteria:

Topics: Press Awards
5 min read

European Stroke Organisation Publishes New Stroke Guideline

By Kinsie Clarkson on Mar 31, 2021

On February 19th, 2021, the European Stroke Organisation (ESO) published a new guideline on Intravenous Thrombolysis for acute ischaemic stroke. 

The new guideline comes from a study aimed at providing evidence-based recommendations to help physicians make clinical decisions regarding intravenous thrombolysis for acute ischaemic stroke. Published in the European Stroke Journal, the new guideline is the first in a series of around 10 that are expected to be published in 2021. 

The new guideline makes forty specific recommendations for stroke treatment. The authors of the study outlined the 8 they consider the most important, which are quoted as follows: 

Topics: Stroke Evidence-Based Guidelines
2 min read

Upcoming Webinar: Tracing and Collaborative Care Coordination

By Kinsie Clarkson on Mar 29, 2021

With each new phase of the pandemic comes a new set of challenges, and each new need is significant. From COVID testing and new treatment protocols to contact tracing and mass vaccinations, we must concurrently address all these challenges before the nation can begin returning to a renewed sense of normalcy. Modernizing and mobilizing the tools our nation’s first responders – and those who support them – use is now imperative, as we combat the spread of COVID-19.

On Thursday, April 8, from 11:30 am - 12:30 pm MDT, join Pulsara's Vice President of National Accounts, Corey Ricketson, for the session "FirstNet: Tracing and Collaborative Care Coordination." In this session, Corey will discuss how Pulsara's healthcare communications platform is being used by emergency medical personnel to unite distributed teams, enable scalable networked communication, and coordinate patient movement across the continuum of patient care.

Click Here to Register for Free

Topics: Technology Connected Teams Systems of Care Telehealth
7 min read

Beyond the Radio Report: How Modern Communication is Evolving EMS

By Team Pulsara on Mar 26, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Sarah Calams of EMS1 BrandFocus.

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In the past, the traditional way of thinking as a paramedic was often this: Get the patient in the rig and drive to the hospital as soon as possible to get the patient the care they need.

But what if the patient wasn’t being transported to the right facility?

Imagine: a paramedic recognizes on scene that they are treating a stroke victim. Their first thought is to get the patient to a hospital as quickly as possible. But what if the receiving hospital isn’t equipped or staffed appropriately to treat the patient?

Topics: EMS Communication Technology Innovation Systems of Care Telehealth Pulsara ONE Pulsara UNITED
7 min read

How Collaborative Communication Solutions are Transforming Healthcare

By Team Pulsara on Mar 24, 2021

Recently, Joey Branton, Pulsara's Senior Vice President of Strategic Initiatives, had the opportunity to sit down with Brian Zimmerman of the Becker’s Healthcare Podcast for a chat about "How Collaborative Mobile Communication Solutions are Transforming Healthcare Delivery." During the podcast, Joey and Brian discuss collaborative mobile communication solutions, as well as how these solutions can overlay existing healthcare tools and save hospitals money. 

Listen to the full podcast in the video below, or read on for their full discussion. 

Topics: Technology Connected Teams Pulsara PATIENT Telehealth Emergency Management
7 min read

New Zealand’s Strategic Use of Healthcare Tech & Infrastructure

By Kinsie Clarkson on Mar 22, 2021

When COVID-19 spread globally last March, New Zealand reacted quickly. In fact, their shut down was so effective that they were able to have a much shorter period of quarantine than most other countries. They quickly mobilized technology to help pivot and shift toward virtual appointments, utilizing telehealth to help manage patients’ needs.

Though brief, this period still has New Zealand experts looking to the future of health—a future which might just lie in the more strategic use of infrastructure and technology.

Topics: Technology Telehealth New Zealand
4 min read

Preventing Readmissions with Post-Discharge Care and Pulsara

By Josh Jordan on Mar 19, 2021

Wow! Was 2020 a doozie or what? COVID-19 took a toll on our healthcare system, resources, economy, and the way we do business. We survived rolling epicenters of virus surge on a national scale. Needless to say, it’s been a chaotic year. 

Topics: Telemedicine Community Paramedicine Mobile Integrated Health COVID-19 Pulsara PATIENT Telehealth Post-Discharge Care Readmissions
5 min read

Ethics in EMS: 10 Things You Need to Know

By Team Pulsara on Mar 17, 2021

Imagine:

You arrive on the scene of a single-vehicle MVA with two passengers. The driver is a male in his 80s, and you can see that he requires immediate transport. However, he doesn't seem concerned about himself; instead, he keeps asking about his passenger—his wife, who has died. 

What do you tell him?

Ethics is a major consideration in other allied health professions, but the topic rarely receives much attention in EMS. And when it does, most tend to assume that the same ethical considerations that apply to physicians carry over into EMS. That's not always the case. While many of the same principles do apply, their application might look different for medics. Medics often face unique situations where time is short, options are limited, and consent unavailable. And now, in the midst of a pandemic, medics face many situations where tough decisions must be made with limited resources in short order.

A more full discussion of the differences in ethics for EMS may be found here, but there are ten ethical concepts medics need to be familiar with in order to make the best possible decisions while they're in the field. 

Here are the top 10 things you need to know about ethics in EMS.

Topics: Leadership Healthcare
21 min read

Responding to a Disaster Within a Disaster: Texas's Winter Storm Event

By Rob Dickson, MD on Mar 15, 2021

Editor's Note: This article was originally published by EMS1 on March 8th, 2021

MCHD EMS shares lessons learned in flexibility and preparedness from the winter storm that doubled call volumes and sidelined hospitals in Texas

EMS agencies and first responders were tasked with shuffling from one crisis to another when Texans faced an unprecedented winter storm in the midst of a once-in-a-century pandemic with COVID-19. These challenges stress-tested all EMS agencies and first responders to continue providing life-saving care during the winter storm while adjusting to the changes of providing care, setting up mass vaccination sites, and continuing our mission during the COVID-19 pandemic.

Topics: Preparedness Emergency Management
2 min read

Upcoming Session: Plug the Hole! Leveraging Telehealth to Stop System Leakage

By Audrey Peart on Mar 12, 2021

Join Pulsara Regional Sales Manager, Northeast, Forrest Winslow, BSED, RN, NRP on Tuesday, March 23 at 1:15 pm CT for the session 'Plug the Hole! Leveraging Telehealth to Stop System Leakage' during Becker's Telehealth Virtual Forum. In this session, Forrest will take you on a journey from EMS to the ED and then to a hub-to-spoke scenario. You’ll see firsthand how these different organizations leveraged a telehealth platform to identify where system leakage was coming from, how they created automatic referral patterns to mitigate patient transfers, and ultimately increased ROI and patient loyalty.

Topics: Technology Connected Teams Telehealth
4 min read

The One Thing Pagers Do Really Well (And How To Carry That into The Future)

By Kinsie Clarkson on Mar 10, 2021

Pagers have been a staple in healthcare communication since the 1980s. Small, loud, and easily passed from clinician to clinician, pagers have been the constant companions of doctors and nurses for a long time. And in that time, they've been vital tools for communication. 

They have their drawbacks, but there are a few important reasons why pagers have stuck around for so long. One particular feature in the pager's design has ensured their longstanding usefulness for physicians: The loud, obnoxious alerts.

Why is that important? Pagers interrupt workflow. In a good way.

Topics: Communication Connected Teams Miscommunication Connectivity Pager
2 min read

We're All In This Together: Connecting ALL Your Care Teams with Pulsara

By Team Pulsara on Mar 08, 2021

Whether you’re a medic, nurse, physician, coordinator, or QA/QI specialist, the work you do for each patient MATTERS. 

That’s why, at Pulsara, we’ve designed a communication platform that helps every member of a patient’s care team actually FEEL like they’re part of the care team. 

Topics: Innovation Connected Teams
4 min read

COVID-19 and the 5 Phases of Emergency Management

By Justin Baker on Mar 05, 2021

If you had asked any U.S. healthcare facility in 2019 or early 2020 if they were prepared for any emergency, their answer would likely have been yes. After all, The Centers for Medicare and Medicaid Services (CMS) enacted a rule to establish national emergency preparedness requirements to ensure adequate planning for both natural and man-made disasters. This rule also established coordination with federal, state, tribal, regional, and local emergency preparedness systems. The requirements apply to all 17 provider and supplier types, too.

With these guidelines in mind, most facilities would have told you that they were prepared for any situation. However, this was before COVID-19 struck, crippling both the nation and the healthcare industry.

Topics: Preparedness Emergency Management
8 min read

10 Things You Need to Know About PTSD and Chronic Stress in EMS

By Team Pulsara on Mar 01, 2021

For a long time, traumatic stress and Post-Traumatic Stress Disorder have been conditions associated with those that have experienced combat or been in the military. Recently, there has been mounting evidence that first responders are also experiencing these conditions at alarming rates, and that we need to make our own mental health a priority.

For a long time mental health, self-care, and peer-care have been taboo subjects among first responders. Thankfully, that is beginning to change, and discussion of these topics has been encouraged. Knowing more about first responder mental health can help you participate in the conversation, help yourself, and help your peers.

Topics: EMS Healthcare
3 min read

Scotland Approves Site for First Digital Hospital

By Kinsie Clarkson on Feb 26, 2021

After a few years of planning and site scouting, Scotland has approved Wester Moffat as the future home of Scotland’s very first digital hospital. 

The new Monklands hospital is projected to open in 2028, and will feature state-of-the-art digital technology. According to Healthcare Global, the design is partly inspired by Johns Hopkins Hospital in Baltimore, Maryland.

Topics: Innovation United Kingdom
2 min read

Root Cause Analysis: Communication Errors

By Kate Leatherby on Feb 24, 2021

Ever since I started working for Pulsara, self-reflection about communication has become an almost daily ritual. Reflecting on my career, it’s very apparent that when things haven’t gone right with projects, patient care, presentations, etc., a miscommunication of some sort has been the likely culprit.   

Topics: Communication Medical Error
6 min read

STROKE: 10 Things You Need to Know to Save Lives

By Team Pulsara on Feb 22, 2021

EMS plays a critical role in identifying, treating, and directing stroke patients into a system of care. Time is brain for stroke patients, and as the first on-scene, your response time is critical to quickly identifying stroke symptoms, alerting the right care teams, and getting the patient the care they need. Every minute you can shave off their treatment time saves tissue and makes a big difference to the patient's quality of life. 

With those things in mind, here are 10 things you need to know about stroke:

Topics: STEMI EMS
5 min read

The Top 5 Challenges in Rural Healthcare - Part 5: Leveraging Strengths

By Kinsie Clarkson on Feb 19, 2021

This is part 5 of our blog series on the Top 5 Challenges in Rural Healthcare. Check out the other posts in this series here.

Rural healthcare has many strengths. With more continuity of care and personal relationships built between doctors and patients, rural clinicians have unique insight into the lives of their patients, helping them make the best possible treatment decisions for their patients. 

Recently, prominent rural healthcare authorities in Georgia and Colorado Springs sat down for exclusive interviews with Pulsara to weigh in on some of the challenges that rural clinicians are currently facing, the strengths of rural healthcare, and some of the innovative solutions they believe can help.

Topics: Telemedicine Telehealth Rural Health Top 5 Challenges in Rural Health
3 min read

PRESS RELEASE: Pulsara Launches Powerful New Desktop Browser Command Center for Enhanced Patient Coordination

By Team Pulsara on Feb 17, 2021

To further support care teams, Pulsara introduces Pulsara HQ, a browser-based command center that seamlessly works alongside the company’s mobile app interface. 

BOZEMAN, Mont., Feb. 17, 2021Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced today the launch of Pulsara HQ, a powerful new browser-based command center for enhanced patient coordination. Working alongside the company’s mobile apps, the browser application enables clinicians to easily manage patient status and details in a centralized location—creating a unified patient channel across all devices. Pre-registration, triage, team activation, and more can now be managed from one screen on a desktop web browser.

Topics: Press
5 min read

The Top 5 Challenges in Rural Healthcare - Part 4: Support

By Kinsie Clarkson on Feb 12, 2021

This is part 4 of our blog series on the Top 5 Challenges in Rural Healthcare. Check out the other posts in this series here.

Rural clinicians are some of the most hardworking, dedicated, and caring people you will ever meet. But even the greatest heroes still need support, collaboration, and mentorship. From lack of funding and regulations to patients struggling to access care, rural healthcare providers face a whole host of unique challenges. And unfortunately, the COVID-19 pandemic has only made many of these challenges even more pressing. As of January 2021, more than 800 rural hospitals are at a high or immediate risk of closure.

With all the other challenges piled on top, rural clinicians may feel more isolated. While the opportunity for a more personal and continuous relationship with patients is greatly rewarding, rural health also often has fewer resources and few colleagues to turn to for a second opinion. Practicing in a rural area can be made more difficult by the lack of a solid support system. 

Topics: Telehealth Rural Health Top 5 Challenges in Rural Health
9 min read

Aligning for Success: Exploring the Keys to Leadership and Lasting Change

By Brittany Means, RN, BSN on Feb 10, 2021

Most advice on becoming an effective leader is geared—maybe not surprisingly—toward the things we can change about ourselves. We focus our attention on asking ourselves, “Do I have the right values, the right traits, the right competencies, or even the right style to be a good leader?” 

While those questions are important, we sometimes forget that the environment you create for your team makes just as much, if not more, of an impact. From asking questions to listening to their team members, an effective leader is attuned to their environment and fosters an atmosphere where their coworkers are safe to grow and learn. 

Topics: Leadership Communication Change Management Preparedness
4 min read

Pagers Expose Months of Patient Data from Ambulance Tasmania

By Kinsie Clarkson on Feb 08, 2021

Last month, Ambulance Tasmania was rocked by the news that a major data breach exposed over two months of records of patients’ sensitive data.

On January 8th, the personal details of every patient who called an ambulance between November 2020 and mid-January 2021 were discovered online. The website’s administrator posted live updates every time paramedics were dispatched, until the webpage was shut down in mid-January. Sensitive health information exposed on the website included patients’ personal details, gender, age, condition, HIV status, and even the address of the incident. Tasmanian officials expressed concern, outrage, and vows to get to the bottom of the matter.

Where did the breach come from?

Pagers.

Topics: Technology Miscommunication Pager New Zealand
3 min read

Putting a [Pit] Stop to Bottlenecks in Healthcare Communication

By Brandon Means on Feb 05, 2021

What do EMS and hospital care teams have in common with NASCAR drivers?

Quite a bit, as it turns out. The success or failure of both hinges on one thing: time. 

It might surprise even dedicated fans to learn that all of the cars on the track are limited to the same top speed and horsepower range. With this being the case, how can it be that there is such a large disparity between first and last place?

The answer: The race is won and lost during the pit stop.

Topics: Stroke STEMI Coordinators' Corner Sepsis Trauma Time Sensitive Emergencies Connected Teams
3 min read

Loss & Burnout: Covid-19’s Impact on Emergency Physicians [Survey Results]

By Kinsie Clarkson on Feb 03, 2021

This past year has been a rough one for many, but perhaps none more so than the courageous physicians, nurses, EMS providers, and healthcare workers who have put their own safety on the line in order to help take care of COVID-19 patients.

Topics: Emergency Medicine COVID-19 Wellness
2 min read

How’s Your Heart? 7 Tips to a Healthier Heart

By Kinsie Clarkson on Feb 01, 2021

With Valentine’s Day just around the corner, hearts are everywhere—heart decorations, heart candies, heart cards, even heart pancakes for the more creative sweethearts. But one of the most important hearts of all too often gets overlooked: Your heart (or your heart health, to be specific)! 

February is American Heart Month: a national event to raise awareness about heart disease and what you can do to decrease your risks. Heart disease is the #1 cause of death for Americans, killing over 650,000 people annually. It is responsible for 1 in 4 deaths in the U.S. each year, and one person dies every 36 seconds from cardiovascular disease (that's heart disease and stroke combined). And that's not just for older adults; heart disease is becoming more and more common in young adults, making it important to learn whether you might be at risk.

Topics: STEMI Wellness Health Sudden Cardiac Arrest
7 min read

Does HIPAA Allow Hospitals to Share Patient Data with EMS?

By Kinsie Clarkson on Jan 29, 2021

During time-sensitive emergencies, sharing data between EMS and the hospital is a vital part of patient care. EMS contacts the hospital via radio report to share information about the patient’s condition and vital signs, letting hospital staff know what to expect when the patient arrives on their doorstep. EMS and the hospital both comply with HIPAA guidelines, and sharing details about the patient’s condition is simply considered an essential part of providing the best possible care for that patient.

But once the patient has been admitted and EMS needs outcome data from the hospital, suddenly the information sharing process isn’t quite as clear. Many hospitals get nervous about the thought of sharing patient data or PHI with EMS agencies.

Why?

HIPAA.

Topics: EMS Connected Teams ET3 HIPAA Security Evidence-Based Guidelines
4 min read

Top 5 Challenges in Rural Healthcare - Part 3: Regulations

By Kinsie Clarkson on Jan 27, 2021

This is part 3 of our blog series on the Top 5 Challenges in Rural Healthcare. Check out the other posts in this series here.

For rural healthcare providers, delivering high quality care means facing unique challenges that don’t come up in most urban settings. Many of these issues have only been exacerbated by the COVID-19 pandemic, as well. Access to care, distance, connectivity, and financial hardship are only a few of the hurdles rural health has had to grapple with. 

In the United States, rural healthcare serves one-quarter of the nation’s population. Over the last few decades, special rules and regulations were created with the aim to help rural residents get better access to care. However, some of these regulations have become counterproductive, doing more harm than good for rural patient care. 

Topics: Telemedicine Telehealth Rural Health Top 5 Challenges in Rural Health
3 min read

Finding Purpose: A Call to Leave the Comfort Zone

By Asbel Montes on Jan 25, 2021

Special thanks to our guest author, Asbel Montes, for contributing today's blog. Asbel is a Managing Partner of Solutions Group Consulting. You can read more about him in his bio below.

“Security is a bad mistress when you’re married to purpose. It always cheats.” 

— Shules Hersh

That's a powerful statement.

For those of us who believe we're living our lives in pursuit of purpose, this idea should make us stop in our tracks. We might be aware of our tendency to get distracted, or we may consciously practice self-discipline to avoid settling for a short-term gain. Those stumbling blocks are obvious. 

But security?  

Topics: Wellness
3 min read

Mobilize Your Care Teams Early to Maximize Peak Performance

By Brittany Means, RN, BSN on Jan 22, 2021

Picture this:

About 12 hours into your 24-hour shift, you and your partner are finally sitting down to your first real meal of the day.

Just as the first bite of warm food hits your lips, the tones drop—an all-too-familiar scenario in the world of first responders. 

You’re dispatched to a 51-year-old male reporting chest pain. You walk in the door to a very distraught family, gathered around a man clutching his chest. He is pale and sweating profusely. You meet your partner’s eyes, and you know you’re both thinking the same thing. You quickly obtain the ECG and your suspicions are confirmed: tombstones in leads II, III, and AVF.

Topics: Stroke STEMI EMS Coordinators' Corner
5 min read

The Top 5 Challenges in Rural Healthcare - Part 2: Funding

By Kinsie Clarkson on Jan 20, 2021

This is part 2 of our blog series on the Top 5 Challenges in Rural Healthcare. Check out the other posts in this series here.

From access issues to finding funding, rural healthcare faces a variety of unique challenges. As COVID-19 swept the nation, many of these challenges have only intensified. Chief among these challenges is covering the high costs associated with continuing operations.  

Recently, prominent rural healthcare authorities in Georgia and Colorado Springs sat down for exclusive interviews with Pulsara to weigh in on these challenges, as well as some of the innovative solutions they believe can help. 

In this 5-part blog series, we will explore each of the top 5 challenges that rural healthcare currently faces, and how new technology could be key to solving some of them. Today, we'll discuss the second major challenge: Funding. 

Topics: Telemedicine Telehealth Rural Health Top 5 Challenges in Rural Health
11 min read

10 Things You Need to Consider When It Comes to Your EMS Station

By Team Pulsara on Jan 18, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Rachel Zoch, for EMS1 BrandFocus

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Be sure to include ample space for sleep, fitness and other critical activities whether you are making improvements or building a new facility

An EMS station needs to provide the comforts of home as well as the tools for work, from restful sleeping quarters to office space and equipment storage. Energy efficiency and safety should also be top of mind, whether you are making improvements to your current station or building a new facility.

To find out more about the elements needed for a modern station, EMS1 spoke with Austin-Travis County (Texas) EMS Chief Ernesto Rodriguez, who recently oversaw the design and construction of a new EMS station for his agency.

Topics: EMS Innovation 10 Things You Need To Know
4 min read

Ontario Declares Second Stay-at-Home Order to Mitigate COVID-19 Surge

By Kinsie Clarkson on Jan 15, 2021

This week, Ontario officials announced a second, more stringent stay-at-home order in an attempt to help mitigate the recent surge of COVID-19 cases in the province.

"According to officials, there is a real threat that the province’s hospital system could collapse under the pressure."

Topics: Healthcare COVID-19 Canada
5 min read

The Top 5 Challenges in Rural Healthcare - Part 1: Access

By Kinsie Clarkson on Jan 13, 2021

Country backroads. Limited cell service. A population that is spread across great distances and often doesn’t have effective health insurance. For rural healthcare providers, delivering high quality care means facing unique challenges that don’t come up in most urban settings. 

Topics: Telemedicine Telehealth Rural Health Top 5 Challenges in Rural Health
2 min read

PRESS RELEASE: Pulsara Wins 2021 BIG Innovation Award

By Team Pulsara on Jan 12, 2021

BOZEMAN, Mont., Jan. 12, 2021Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced today that the company was named a 2021 Product Innovation of the Year Award Winner by Business Intelligence Group’s BIG Innovation Awards. Judged by prominent industry leaders and experts, the awards program recognizes the most innovative organizations and people transforming systems and industries across the globe.

Topics: Press Innovation Awards
7 min read

10 Things We’ve Learned From the COVID-19 Pandemic

By Team Pulsara on Jan 08, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Marianne Meyers, BS, for EMS1 BrandFocus

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Preparation, vigilance and taking care of your mental health will be key strategies as we move forward

As 2021 begins, COVID-19 vaccines have recently been approved, and it appears that the beginning of the pandemic’s end is in sight. That said, we are still experiencing large spikes throughout the country, and hospitals and EMS systems are under immense strain.

We aren’t quite on the other side, but we can now see the light at the end of the tunnel.

Here are 10 things we’ve learned from the pandemic that can help improve other areas of EMS response:

Topics: Telemedicine Technology COVID-19 Telehealth Preparedness Wellness
3 min read

Pulsara in Action: Following A Patient's Journey with AMR and UCHealth

By Nathan Williams on Jan 04, 2021

In time-sensitive emergencies, time is tissue. Every minute makes the difference in your patient's outcome, for better or worse. 

That's why UCHealth and AMR - Colorado Springs / El Paso County partnered with Pulsara, a healthcare communication and telehealth platform, to save time when patient outcomes are on the line. Pulsara creates a secure, unified patient channel—replaces multiple phone calls, radio reports, faxes, and pagers—and allows care teams to communicate efficiently and effectively when treating patients.

In this live-action retelling of a true story, watch how AMR and UCHealth use Pulsara to streamline and speed their communication processes throughout the patient's journey, making sure that every member of the care team is in the know, when they need to know—from dispatch answering the 911 call, to the hospital staff closing the case after the patient’s treatment is complete.

Topics: Stroke EMS Client Rockstars Technology Customer Success Patient
9 min read

10 Things EMS Providers Need to Know About Telehealth

By Team Pulsara on Dec 29, 2020

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Sarah Calams of EMS1 BrandFocus. 

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Telehealth applications can help expand the reach of out-of-hospital care to save more lives


In light of the COVID-19 pandemic, healthcare and EMS providers have found themselves relying on technology more than ever before.

Topics: EMS Telemedicine Technology Innovation 10 Things You Need To Know COVID-19 Telehealth
3 min read

UK Study Finds Nurses Experiencing Higher Rates of Burnout

By Kinsie Clarkson on Dec 28, 2020

To celebrate the 200th birthday of Florence Nightingale, the founder of modern nursing, the World Health Organization (WHO) proclaimed 2020 as the Year of the Nurse and Midwife. 

And what a year it's been. This year, the COVID-19 pandemic swept across the globe. Nurses everywhere have spent 2020 working through exhaustion, the daily risk of being exposed to the virus, and the stress of risking their family's safety as well as their own. According to a new study conducted in the UK, nurses are experiencing high levels of burnout and depression, and 28% of NHS nurses are quitting within three years—a 50% increase since 2013.

Topics: nursing COVID-19 Wellness United Kingdom Stress
3 min read

Real-Life Superheroes: Nurses Get Their Own Marvel Comic Book

By Team Pulsara on Dec 22, 2020

Summer blockbusters may have been cancelled, but this year, we've gotten to see what it truly means to be a superhero. 

As the COVID-19 pandemic spread around the world, doctors, nurses, paramedics, and emergency responders of every kind stepped up to take care of others. They’ve chosen to be there for us in our hour of need, sacrificing their own health, safety, and even the ability to go home to be with their families at the end of long, scary, and difficult shifts. That’s the true definition of heroism. 

To celebrate these healthcare heroes, Marvel Comics partnered with Allegheny Health Network (AHN) in Pennsylvania to help tell the stories of these real-life heroes. 

Topics: EMS Healthcare nursing COVID-19 Health
2 min read

Joint Commission Releases 2021 National Patient Safety Goals

By Kinsie Clarkson on Dec 21, 2020

Every year, The Joint Commission consults with industry experts and stakeholders to gather information about emergent issues in patient safety and care. From their findings, they release an annual report of their National Patient Safety Goals, tailored specifically for programs like Ambulatory Care, Hospitals, and Nursing Care Centers. According to the Joint Commission, these goals inform their "sentinel event alerts, standards and survey processes, performance measures, educational materials, and Joint Commission Center for Transforming Healthcare projects."

Topics: Patient Safety
9 min read

Mass Casualty Incidents: 10 Things You Need to Know to Save Lives

By Team Pulsara on Dec 18, 2020

EDITOR'S NOTE:This article originally appeared on EMS1.com. Special thanks to our guest author, Michael Fraley of EMS1 BrandFocus. 

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Take control of the situation and establish command as soon as possible to start triaging and transporting patients


Much has been written over the years about responding to and managing “The Big One.” The list of all the articles and books about mass casualty incident management is a long one.

Every year, we conduct tabletop drills and full-scale exercises, tearing apart retired school buses and carrying high school drama students from the “scene” and around the block to the EMS station, where they are thanked with a free lunch.

Topics: EMS 10 Things You Need to Know to Save Lives Emergency Management Mass Casualty Incidents
5 min read

Don’t Sweat the Small Stuff: Work-Life Balance in the Age of COVID-19

By Betony Martin on Dec 16, 2020

Real talk: COVID-19 has changed the way most of us live our lives. For my family, it has meant a lot of lifestyle changes. 

Working from home during the pandemic has been a great opportunity, but also at times a real challenge. It has been a blessing in the sense that I’ve gotten to be home with my school aged children. I get to spend more time with them, watching them grow and learn. I've been able to do more fun things with them, like go on nature walks. 

On the other hand, attempting to be productive at work with two young kids at home got really interesting, really fast.

Topics: Wellness Health
6 min read

Pulsara Version 11.3: Increased Flexibility for EMS - Change Patient Destination

By Team Pulsara on Dec 16, 2020

BOZEMAN, Mont., Dec. 16, 2020 — Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced the release of app version 11.3. Full release notes are as follows. 
___

The holidays are just around the corner, and we know you have been working hard to juggle unprecedented case loads. From the bottom of our hearts, thanks for all you do.

We’re excited to let you know that Pulsara 11.3 has been released. We’re introducing a few new features to make using Pulsara easier when EMS changes the patient destination or Pulsara mobile devices change hands.

This release includes these new features:
  • EMS can change the patient destination en route
  • The logged in account name appears on the PIN screen
  • Special characters can be entered into patient names
Topics: Press Release Notes
2 min read

The 3G Network Is Shutting Down: Here's a Better Way to Transmit ECGs

By Kinsie Clarkson on Dec 14, 2020

Are you ready for the 3G network shutdown? 

By the end of 2020 (yes, that’s in just a few WEEKS!), Verizon is shutting down their 3G network—with other providers following suit in the near future. This means that any 3G modem you use for ECG transmission will need to be upgraded. 

But wait — why pay to upgrade hardware that will soon be obsolete again anyway? Why pay to transmit the ECG at all? 

Topics: Technology Mobile Pulsara ONE
6 min read

How Video Streaming Benefits Everyone Involved in an EMS Call

By Team Pulsara on Dec 11, 2020

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Sarah Calams of EMS1 BrandFocus. 

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Telehealth applications can help expand the reach of out-of-hospital care to help EMS and hospital providers deliver better patient care, faster


With today’s advanced technology, anyone can use their smartphone, tablet, or computer to connect via real-time video to talk with anyone around the world.

Yet, in the healthcare system, video streaming has remained static, convoluted, and complicated.

Topics: EMS Telemedicine Technology Connected Teams Community Paramedicine Inter-Organization Communication Telehealth
4 min read

What Is EMS? A Brief Guide to Emergency Medical Services

By Kinsie Clarkson on Dec 09, 2020

Emergency Medical Services—EMS, for short—is a branch of healthcare, public health, and public safety that responds to calls for help, 24/7, in almost every community in our nation. EMS encompasses a number of different services and roles, providing vital lifesaving care for patients during times of emergency. There are around 1.05 million licensed EMS professionals across the U.S. and nearly 623,000 of these are EMTs, while over 268,000 are paramedics. 

Topics: EMS Time Sensitive Emergencies ET3 Community Paramedicine Mobile Integrated Health COVID-19
2 min read

New Research Shows Average Age of Brunei Stroke Patients Decreasing

By Kinsie Clarkson on Dec 07, 2020

Over the past five years, Brunei's number of stroke cases have increased by 57%, making stroke the country's fourth-highest cause of death—and the main cause of disabilities. Now, a study conducted over the past two years found that the average age of stroke patients in Brunei is decreasing.

Topics: Stroke Time Sensitive Emergencies
14 min read

10 Things You Need to Know to Increase Interagency Cooperation and Collaboration

By Team Pulsara on Dec 04, 2020

EDITOR'S NOTE:This article originally appeared on EMS1.com. Special thanks to our guest author, Michael Fraley of EMS1 BrandFocus. 

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It is probably safe to say that as long as humans have been sharing space with each other, there has always been some level of conflict. Struggles between coworkers can come from competition, innovation or a desire for improvement. Handled incorrectly, though, that conflict can also lead to inefficiencies, stagnation and harm to all parties involved.

Topics: EMS Connected Teams 10 Things You Need To Know
4 min read

The Toll of Chronic Stress (And What You Can Do to Manage It)

By Megan Wittmann on Dec 02, 2020

Near the start of the COVID-19 pandemic last March, I found myself in a conversation with a friend. We shared our concerns about the days ahead, talking about how we were going to handle the kids learning from home, and discussing whether she was putting her family at risk by continuing to practice clinically. 

Topics: COVID-19 Wellness Health Stress
5 min read

Pulsara Event Schedule Update - Winter & 2020 Recap

By Audrey Peart on Nov 30, 2020

Autumn & 2020 RECAP

Fall will still be in full swing when this post comes out but winter—which some northern states are already experiencing—is well on its way. What exactly has Team Pulsara been up to since we last connected at the beginning of October? Well...

Topics: Events
7 min read

Grit and Gratitude: A Happy Thanksgiving from Pulsara

By Team Pulsara on Nov 25, 2020

2020 has been a challenging year for everyone. As we reflect on the year, a lot has changed, and there have been many hurdles to overcome. Through it all, though, there are many silver linings that we here at Team Pulsara are grateful for.

Topics: Communication Technology Wellness
3 min read

Save Money and Improve Patient Outcomes with Pulsara

By Kinsie Clarkson on Nov 23, 2020

“A 500-bed hospital loses more than $4 million annually as a result of communication inefficiencies.” — National Center for Biotechnology Information

There is a communication crisis in hospitals today, as doctors and nurses are forced to use pagers, fax machines, and other forms of outdated technology to communicate critical patient information. These old technologies don’t talk to each other, either — so your staff ends up spending hours every day collecting, repeating, recording, and re-recording information. From the routine consult to critical COVID-19 management, these kinds of workflows negatively affect patient outcomes and organizational efficiencies. That’s a lot of valuable time down the drain.

Topics: Communication Connected Teams Systems of Care Telehealth
4 min read

The Rural Healthcare Advantage: Continuity of Care

By Kinsie Clarkson on Nov 19, 2020

From bumpy back roads to the length of time it takes to travel to the doctor, rural healthcare faces a number of unique challenges. 

However, there are also rarely-highlighted advantages to rural care that make it some of the highest quality care a patient can receive. In an exclusive interview with Pulsara, Dr. Jean Sumner, the Dean of the School of Medicine at Mercer University in Macon, Georgia, said, “I honestly believe that if you're in a rural community, you have the opportunity to get better healthcare than in the city.” 

What’s rural health’s secret?

Topics: Rural Health Care Continuity
6 min read

Pulsara Version 11.2: Patient Creation Streamlined

By Team Pulsara on Nov 19, 2020

November 19, 2020 - Bozeman, Montana - Pulsara recently announced the release of app version 11.2. Full release notes are as follows.

We’re excited to let you know that Pulsara 11.2 has been released. As a direct result of feedback from folks like you, we’ve packed this release full of updates that allow for increased flexibility in how you and your teams use Pulsara. This release contains a big milestone for EMS crews.

We’ve moved patient type selection to the new patient screen!

Here’s what else is new:

  • A universal home screen that enables easier patient creation.
  • Help right inside the app, so your team can quickly learn about this update.
  • Forgot your username? We now provide self-service to get access again!
 
Topics: Release Notes
2 min read

The Mental Edge of Using Pulsara for All Patient Types

By Scott Stanley on Nov 18, 2020

Last night, my wife and I were joyfully binge watching one of our favorite shows when the power went out. There was no inclement weather; just a sky full of stars. It did, however, leave us in a pitch-black living room. I stood from the couch where we were sitting, walked into the kitchen, and retrieved a flashlight. I did this without being able to see anything, and, more importantly, without injury to any of my toes. I didn't even bump into a wall, despite not being able to see a thing. 

Topics: All Patient Types
5 min read

Patient-Centric Emergency Medicine’s New Standard: Mobile Communication

By Kinsie Clarkson on Nov 16, 2020

Are you using old, non-patient-centric communication technologies like pagers or phone calls (or even WhatsApp) to solve present-day healthcare challenges? Do you ever wonder if there's a better way to connect your care teams? 

At the European Resuscitation Council Virtual Congress on Oct. 24, 2020, Greg Brown, RN, Pulsara's Western Regional Sales Manager, hosted an exclusive webinar exploring just that. In "Patient-Centric Emergency Medicine: Why Mobile Team Communication Across Healthcare Organizations is the New Standard," Greg discusses how to improve acute care team communication and patient outcomes by switching to mobile technology — and why it is imperative to inter-organizational success.

Topics: Communication Technology Time Sensitive Emergencies Connected Teams Miscommunication Systems of Care COVID-19 Inter-Organization Communication Telehealth
5 min read

Night Shift: Streamlining Communication for Off-Hours Patient Events

By Greg Brown on Nov 13, 2020

Emergencies don't slow down for nights and weekends. What can we do to improve outcomes for patients admitted during off hours? 

If you’ve ever done long shift work in the hospital setting, you know how taxing it can be. Being on for a long stretch is both mentally and physically exhausting. When that work falls on off hours, those stressors are magnified. Working nights and weekends adds an immense layer of complexity to already high-risk situations. Emergencies don’t slow down after hours. STEMIs, traumas, and codes all arrive during the night, just the same as during the day; but with less staff present and fewer resources, you also have to deal with calling in all the necessary members of the care team. 

Topics: Technology Time Sensitive Emergencies Connected Teams Off Hours Care
15 min read

Large Scale Disaster Prevention & Mitigation: Top 6 Takeaways (Webinar)

By Kinsie Clarkson on Nov 11, 2020

It's been a big year for large-scale emergencies. Hurricanes, floods, wildfires, a pandemic — and responding to all these disaster scenarios involves a great deal of preparation, practice, and planning. 

Recently, a panel of industry leaders and experts in EMS and emergency preparedness (including Pulsara's own CMO, Kris Kaull) got together for an exclusive fireside chat-symposium, hosted by HERE Technologies. The group talked about overcoming the obstacles of disaster preparedness and mitigation and how to build a culture of preparedness and cross-agency collaboration. As they discussed disaster mitigation for large scale public safety scenarios, they also touched on some of the latest technology that's helping to improve scenario planning. 

Read on for the top 6 takeaways, or watch the full webinar below.

Topics: EMS Technology COVID-19 Preparedness Emergency Management
3 min read

PRESS RELEASE: Pulsara Named 2020 Winner in the BIG Award for Business

By Team Pulsara on Nov 10, 2020

BOZEMAN, Mont., Nov. 10, 2020Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced today that the company has received the Business Intelligence Group’s BIG Award for Business and was named a 2020 Small Business Product of the Year Winner. First launched in 2012, the BIG Awards for Business awards program globally recognizes and rewards companies, products, and people that are leading their respective industries. With this award recognition, Pulsara stands alongside other leading-edge companies such as past winners AT&T, ADP, and UnitedHealthcare. 

Topics: Press Awards
8 min read

How to Choose the Right Telehealth Solution [Top 6 Questions To Ask]

By Kinsie Clarkson on Nov 06, 2020

Finding A Next-Generation Telehealth Plan Of Action For Your Hospital [Part 3]

Editor's note: This is the third installment in our series on Finding the Next-Generation Telehealth Plan of Action for Your Hospital. Check out Part 1 and Part 2 here. 

Before COVID-19 sent shockwaves through the healthcare community, telehealth only comprised a very small percentage of appointments for most hospitals. Almost overnight, hospitals realized that they needed a reliable platform for evaluating patients from a distance. The pandemic set in motion a mad scramble for a workable solution, and many hospitals reached for the first option they could find. 

Topics: Telemedicine COVID-19 Telehealth
2 min read

Video Interview: Australia’s Latrobe Regional Hospital & Ambulance Victoria

By Kinsie Clarkson on Nov 04, 2020

Earlier this year, in the weeks before COVID-19 changed life and healthcare as we know it, Latrobe Regional Hospital near Melbourne, Australia, was busy laying the groundwork for a new communication system between their hospital teams and Ambulance Victoria. Over the course of the next few months, Latrobe was able to implement Pulsara for treating patients across multiple departments, including stroke, mental health, pediatrics, trauma—and most pressingly, COVID-19. 

Topics: Stroke Press Communication Telemedicine Connected Teams COVID-19 Telehealth Customer Success Australia
3 min read

Take Care of Your Star Player: Health and Wellness in EMS

By Kate Leatherby on Nov 02, 2020

As healthcare professionals, we spend so much time caring for the health and well being of others that we often overlook the importance of caring for ourselves. I can think back to the days when I was full time on the ambulance, working very busy 24 hour shifts. For many years, I put my health and well being on the back burner. Sleep during 24 hour shifts was scarce, especially at busy stations, and eating healthy always seemed to take more effort than grabbing something heavily processed from the gas station or fries from a fast food joint. Coffee was my best friend and caffeine became a way for me to suppress my body’s natural cues that I needed time to rest and repair. During the 7 year period I was full-time on the ambulance, I also responded to some of the most mentally draining calls of my 18-year career in EMS.

Topics: Wellness Health
7 min read

Study: Lower Door-to-Needle Times Linked to Lower All-Cause Mortality

By Kinsie Clarkson on Oct 30, 2020

A new study shows that every 15-minute decrease in door-to-needle time is linked to lower all-cause mortality. How can we work to reduce door-to-needle times?

When a neurologist utters the phrase "time is brain," the implication is that every minute counts in treating each stroke patient. A recent study is further confirming what stroke teams have known since 1993: efficient treatment is everything to better outcomes in stroke care. 

Topics: Stroke Communication Time Sensitive Emergencies Connected Teams
2 min read

Innovative Pulsara PATIENT Solution Named 2020 EMS World Innovation Awards Winner

By Team Pulsara on Oct 28, 2020

BOZEMAN, Mont., Oct. 28, 2020Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced today that the company’s product Pulsara PATIENT has been honored as a 2020 EMS World Innovation Awards Winner. As one of the most prominent voices in the prehospital emergency medical services community, EMS World employs the Innovation Awards program to recognize the industry’s most groundbreaking products of the year. 

Topics: Press Innovation Awards Pulsara PATIENT
7 min read

Canadian Physicians Call for Telehealth Infrastructure and Training

By Kinsie Clarkson on Oct 26, 2020

As lawmakers and physicians debate what to do about telehealth restrictions in the wake of COVID-19, a growing number of clinicians would like to see telehealth become a more regular part of patient care.

The motion to make telehealth permanent after the pandemic seems to be gaining momentum, both in Canada and the United States. Canadian physicians and researchers seem to agree that while it won’t solve everything, telehealth has the potential to help remedy a lot of problems in healthcare across the provinces.

Topics: Communication Telemedicine COVID-19 Telehealth Canada
3 min read

An Easier Way to Coordinate Care—No Matter Where You Are

By Josh Jordan on Oct 23, 2020

Have you ever had to coordinate care for a really sick patient that needed an immediate transfer or consult, and had to divert your attention away from the patient in order to get in touch with all the necessary team members? Have you ever been frustrated by just how much time and runaround it takes to get everyone on the same page? 

Physical distance is part of the package when you’re trying to coordinate care for patients. Whether you’re down the hallway or miles apart, getting the right information to the right people at the right time can be a challenge. That’s why having clear, established lines of communication is vital to successfully coordinating patient care.

Topics: Communication Time Sensitive Emergencies Connected Teams Interoperability
8 min read

Quadruple Aim: How One Telehealth Platform Is Changing the Game

By Kinsie Clarkson on Oct 21, 2020

Of all the various crises facing healthcare in 2020, there is one underlying root issue that directly affects all of them. It determines everything about every single patient's care journey, from each care decision to every patient outcome. 

However, very few healthcare professionals think to start with this issue in improving patient outcomes. 

What's the issue? 

Communication

Topics: Time Sensitive Emergencies Connected Teams COVID-19 Inter-Organization Communication Telehealth HIPAA Customer Success
23 min read

The Passion of a Serial Entrepreneur: An Interview by Brett Lyle with Kris Kaull

By Kinsie Clarkson on Oct 19, 2020

The Passion of a Serial Entrepreneur: To-Do Lists, Coaching, and Spilled Coffee

Pulsara CMO Kris Kaull recently had the exclusive opportunity to sit down with Brett Lyle, strategist, creator, and founder/coach at Brett Lyle Coaching and the Emergent Leadership YouTube channel. Kris and Brett discuss tangible practices that define and reshape mindsets, talk daily to-do lists, and lifelong goals and accomplishments. Kris also shares the tools he has used to overcome entrepreneurial challenges and explains how he intentionally designed his clinical career to be both personally fulfilling and professionally valuable to the industry. 

Special thanks and shout out to Brett for this awesome interview and opportunity! (To see more of Brett's work, follow her on social, or to contact her, see her links at the end of this post).  

Watch the exclusive interview in the video below, or read on for the full conversation.

Topics: EMS Leadership Wellness Health
4 min read

TRAUMA: Radio Report (A One-Act Play by Jessie Senini)

By Jessie Senini on Oct 16, 2020

TRAUMA: Radio Report

A One-Act Play by Jessie Senini

Unit 3245 has responded to a motorcycle accident with two injured persons in the dead of night on a suburban road. Patient One is unresponsive, while Patient Two is alert but with severe injuries. Both are critical. With the update information from the bystander, dispatch is also calling out a second unit for the other patient, and fire is already responding to the scene. The location does not meet criteria for a helicopter (the ground units will be faster) and everyone is lights and sirens to get there.

Topics: EMS Communication Acnkowledge
3 min read

Three Keys to Silent Leadership

By Asbel Montes on Oct 14, 2020

Special thanks to our guest author, Asbel Montes, for contributing today's blog. Asbel is the Senior Vice President of Strategic Initiatives at Acadian Ambulance Service. You can read more about him in his bio below.

One of the most important aspects in leadership is being able to recognize the power of your words. Just as important, however, is the ability to recognize the power of your silence. 

Topics: EMS Leadership Communication
9 min read

911-Initiated Telemedicine: How Clinical Leaders Are Using Mobile Tech

By Kinsie Clarkson on Oct 12, 2020

As hospitals and EMS agencies in Colorado Springs, Colorado, watched organizations around the world respond to COVID-19, they began to anticipate what their own response would look like. “We got to watch what happened in Italy and Europe and then subsequently in New York,” said Dr. Matt Angelidis, the co-medical director for the Colorado Springs Fire Department and AMR, and emergency physician for UC Health at Memorial Central, Memorial North, and Pike's Peak Regional Hospital. “We had time to think about, ‘Is there a better answer, or do we have an alternate way that we can take care of these patients and deliver care?’”

Topics: EMS Community Paramedicine COVID-19 Pulsara PATIENT HIPAA Customer Success
17 min read

Roundtable Discussion: The Future of the EMS Profession [2020 EMS Trend Report Part 5]

By Team Pulsara on Oct 09, 2020

EDITOR'S NOTE: EMS1, Fitch & Associates, and the National EMS Management Association recently released their third annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. This excerpt is from Roundtable: Mapping Alternative Destinations and a Career Path for EMS, the fifth entry in the 2020 Trend Report. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS.

EMS leaders interpret the results of the 2020 EMS Trend Report in light of COVID-19, and what it means for the future workforce


The fifth annual EMS Trend Report explores how
recurring and emerging trends are impacting prehospital medicine. We asked industry experts to analyze how the results reflect current healthcare trends, what they mean for EMS post-COVID-19, and how they can guide retention efforts.

Topics: EMS Trend Report
4 min read

Australian Research Links Rise in Cardiac Deaths to Pandemic Precautions

By Kinsie Clarkson on Oct 07, 2020

As the world buckled under the weight of COVID-19, emergency protocols were put in place to protect as many people as possible from exposure to the virus. Many of these protocols successfully achieved what they were designed to do. However, there were also many ways in which we didn’t yet fully understand the impacts of our pandemic response protocols.

Australian EMS agency Ambulance Victoria has recently released new research on the specific causes behind one such unintended consequence: increased deaths from sudden cardiac arrest.

Topics: EMS Time Sensitive Emergencies COVID-19 Sudden Cardiac Arrest Australia
4 min read

Here's What You Need to Know About the 21st Century Cures Act

By Kinsie Clarkson on Oct 05, 2020

Imagine: you need to see your doctor's notes from your last appointment, so you put in a request to view your clinical notes. Shortly afterward, all the information you need shows up in an app on your smartphone.

Wouldn't it be nice to have such easy access to your electronic health records? 

Topics: Technology Interoperability Systems of Care Electronic Health Records
5 min read

Pulsara Event Schedule Update - Autumn 2020

By Audrey Peart on Oct 02, 2020

END OF SUMMER 2020 RECAP

The end of summer for Pulsara was filled with two months of virtual events, client successes, eBook releases, and so much more. Check out how our teams spent the remaining days of summer:

Topics: Events
3 min read

PRESS RELEASE: St. Dominic’s Among First to Integrate Two Stroke Technologies for Faster Treatment

By Team Pulsara on Sep 30, 2020

JACKSON, Miss., Sept. 30, 2020 — Healthcare entities across the state have experienced declines in patient numbers during the COVID-19 pandemic, with many patients delaying or avoiding life-saving treatment for serious conditions such as stroke or heart attack over fears of the virus.

Topics: Stroke Press Customer Success
2 min read

Australia’s Latrobe Regional Hospital Improves Door-to-CT Times by 68% with Pulsara (Case Study)

By Kinsie Clarkson on Sep 28, 2020

For Latrobe Regional Hospital (LRH) near Melbourne, Australia, streamlining communication has been a major area of focus, both to improve patient care and to strengthen collaboration across its healthcare system. Up until the beginning of 2020, they used a combination of phone calls and pagers to interface among Emergency Services, ED, and hospital staff—resulting in inefficiencies and challenging communication for caregivers.

Topics: Stroke Press Communication Connected Teams COVID-19 Telehealth Customer Success Australia
5 min read

One-on-One with April O'Quinn: VA EMT Honored with American Girl Doll

By Kinsie Clarkson on Sep 25, 2020

A contest.

An adoring niece.

And, a humble EMT.

Put them together, and you get one beautiful story.

As the COVID-19 pandemic raged into June, essential workers continued to put their lives on the line each day to take care of others. The American Girl Company wanted to highlight their service. A request went out asking for nominations of friends or family members who were putting their own health at risk to step up to serve others in the midst of the pandemic, calling it the Heroes with Heart contest. At the end of August, American Girl announced the five grand prize winners. 

Among those five winners was April O’Quinn, an EMT for Richmond Ambulance Authority.

Topics: EMS
3 min read

Exploring Prehospital Evidence-Based Guidelines: Use of Naloxone

By Forrest Winslow on Sep 23, 2020

Several healthcare emergencies are unique to EMS. However, much of prehospital and out-of-hospital medical practice is based on standards from other disciplines of health care. Over the years, we’ve attempted to apply science from traditional medicine that fits in the setting of an emergency department or ICU, not necessarily in the back of the ambulance. 

Topics: EMS Evidence-Based Guidelines
9 min read

Q&A: How Can EMS Agencies Leverage Technology for Growth & Evolution?

By Team Pulsara on Sep 21, 2020

EDITOR'S NOTE: Last month, EMS1, Fitch & Associates, and the National EMS Management Association released their third annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS.

About the Author: Rachel Zoch is a branded content project lead for Lexipol, where she has written about public safety products and issues important to police, fire, EMS and corrections since 2015. 

In this Q&A, EMS1 talks with Pulsara’s Kris Kaull about the importance of communication, how to improve it with the right technology, and how the role of EMS in the overall healthcare landscape is changing.

Topics: EMS Technology Innovation Trend Report Interoperability Community Paramedicine
6 min read

Top 5 Reasons Why HIPAA Compliance Matters in Telehealth

By Justin Baker on Sep 18, 2020

While the world has dealt with the far-reaching impacts of COVID-19, the healthcare community has had to deal with many unique challenges. Coming up with and implementing procedures to protect both patients and staff from possible exposure to the virus is a tricky process, especially when in some locations, hospitals have also been dealing with patient surges. Keeping up with routine scheduled visits and elective procedures then becomes even more difficult. As a result, telemedicine has become commonly used for patient care visits and follow up appointments. 

Topics: Telemedicine COVID-19 Telehealth HIPAA
3 min read

Putting it Together with Pulsara: An Emergency Physicians Monthly Interview

By Nathan Williams on Sep 16, 2020

Recently Pulsara had the special opportunity to be interviewed by Emergency Physicians Monthly (EPM) with emergency physician Dr. Mark Plaster, the founder and executive editor of EPM and the founder of Plaster Publishing. Dr. Plaster interviewed our own James Woodson, Founder and CEO of Pulsara, and Anna Larson, Pulsara’s Program Director of Strategic Initiatives. Topics discussed included Pulsara's special funding initiative to help healthcare organizations access much needed federal funding for things like COVID-19 relief, as well as Pulsara's role in helping emergency care teams improve patient care by uniting them on a single communication platform. Listen to the full interview below: 

4 min read

Could It Be Sepsis? The Global Fight to Raise Awareness

By Kinsie Clarkson on Sep 14, 2020

Every year, millions of people around the world die from sepsis. The CDC estimates that at least 1.7 million adults in America develop sepsis every year, and that 1 in 3 people who die in hospitals have sepsis.

Topics: Sepsis United Kingdom
3 min read

Change Management: Driving on the Other Side of the (Technological) Road

By Scott Stanley on Sep 11, 2020

Change can be like traveling to a different country and driving on the opposite side of the road.

In January of this year, I was afforded the opportunity to travel to Australia to work with a new client and bring them on to our platform. I made sure I had all of my travel documents, a comfortable neck pillow for the 15-hour flight, and plenty of movies downloaded on my iPad. When we landed in Melbourne, I was all smiles as I experienced what an amazing country Australia is for the first time. My co-worker asked if I minded driving first, and I said not at all. I opened the door on the left side of the SUV to get in, and to my surprise, there was no steering wheel. Yup, in Australia, you sit on the right side of the vehicle and drive on the left side of the road—the opposite of what I'm used to in the United States.

Topics: Change Management
1 min read

St. Bernards Medical Center Improves STEMI Care Coordination (Case Study)

By Kinsie Clarkson on Sep 09, 2020

With state-of-the-art facilities and well-trained caregivers, St. Bernards’ cardiac teams were already achieving door-to-balloon (DTB) times well within the recommended guidelines for STEMI response. But that didn’t stop them from looking for ways to get even better.

“We have a lean process for STEMI response, but we needed a way to see the bigger picture for identifying areas we could improve,” said Lindsey Stacy, the hospital’s STEMI coordinator.

Topics: STEMI Press Communication Connected Teams Systems of Care Customer Success
6 min read

Job Attrition and Lost Passion in EMS [2020 EMS Trend Report Part 3]

By Team Pulsara on Sep 08, 2020

EDITOR'S NOTE: In July, EMS1, Fitch & Associates, and the National EMS Management Association released their third annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. This excerpt is from The Consequences of Lost Passion for the Job, the third entry in the 2020 Trend Report. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS. 

About the Author: Anthony Minge, EdD, is a senior partner at Fitch & Associates. Prior to joining the firm, he was the business manager for Northwest MedStar in Spokane, Washington, one of the largest air medical programs in the Pacific Northwest. He holds a Doctor of Education degree in organizational leadership.

Improve compensation, career path and safety to recruit the next generation, and retain the current EMS workforce

Parents typically hope for more for their children. This is not just a financial goal, but one of happiness and satisfaction, including a career that is gratifying. Parental encouragement and influential adults are contributing factors in young people’s career decisions that cannot be discounted. Many have followed in the footsteps of a parent, teacher, or other mentor who provided encouragement and endorsement of a particular field. There was a time when children took their parents to school and presented them to the class, bragging about what mom or dad did for a career. This year’s data suggests that not as many public safety/EMS parents are guests at show-and-tell.

Topics: EMS Trend Report Wellness
2 min read

PRESS RELEASE: Pulsara Named 2020 EMS World Innovation Awards Finalist

By Team Pulsara on Sep 04, 2020

BOZEMAN, Mont., Sept. 4, 2020Pulsara, the leading telehealth and communication platform that connects teams across organizations, announced today that the company’s product Pulsara PATIENT has been honored as a 2020 EMS World Innovation Awards Finalist. As one of the most prominent voices in the prehospital emergency medical services community, EMS World employs the Innovation Awards program to recognize the industry’s most groundbreaking products of the year.

Topics: Press Innovation Awards
4 min read

Pulsara version 11.0: Three Game Changers for EMS

By Team Pulsara on Sep 02, 2020

September 2, 2020 - Bozeman, Montana - Pulsara recently announced the release of app version 11.0. Full release notes are as follows.

Topics: Release Notes
3 min read

Upcoming Webinar: 911-Initiated Telemedicine [By Colorado Springs, CO Clinical Leaders]

By Nathan Williams on Sep 02, 2020

In the largest pandemic of our lifetime, learn how clinical leaders in Colorado Springs, CO, are using mobile technology to not only manage the COVID-19 crisis, but also lay the foundation for the new reality of EMS, including 911-initiated telemedicine, Mobile Integrated Healthcare, Community Paramedicine, and telehealth. For the first time ever, the presenters will outline their modernized management system and share case studies and key takeaways that will help you improve patient care, upgrade team communication, reduce cost of care, and increase EMS agency and hospital revenue. Clinicians and thought leaders are creating a new path forward, based around the HIPAA-compliant, secure, mobile-first telehealth communication platform Pulsara.

What: 911-Initiated Telemedicine: How Colorado Springs, CO, Clinical Leaders Are Revolutionizing Emergency Medicine via Mobile Technology

When: Tuesday, Sept 8, 2020 | 1:00 pm EST /  12:00 pm CT / 11:00 am MT / 10:00 am PT

HowSIGN UP HERE

Keep reading to learn more!

Topics: EMS Telemedicine Community Paramedicine Mobile Integrated Health Telehealth
9 min read

How Current Events Will Shape the Future of EMS [2020 EMS Trend Report Part 2]

By Team Pulsara on Aug 31, 2020

EDITOR'S NOTE: Last month, EMS1, Fitch & Associates, and the National EMS Management Association released their third annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS.

About the Author: Rob Lawrence is the principal of Robert Lawrence Consulting. He previously served as the chief operating officer of Paramedics Plus in Alameda County, California. Before that, Rob was the COO of the Richmond Ambulance Authority. Rob is a former board member of the American Ambulance Association and currently serves as chair of its Communications Committee and a member of the media rapid response task force.

Examining how the COVID-19 pandemic, civil unrest, and reimbursement are impacting prehospital medicine, and how leaders can care for the workforce


This data for this year’s EMS Trend Report was collected in 2019 B.C. – before COVID-19. At the time, we didn’t know what was just round the corner. This year’s report provides a real indicator of the circumstances and challenges we have already seen in the COVID-19 era. As EMS staff were the first warriors into the battle and onto the front line, mental health, post-traumatic stress injury and burnout have elevated to the top of the chart.

Topics: EMS Trend Report ET3 COVID-19 Preparedness Reimbursement
1 min read

10 Things You Need to Know to Save Lives [Download the Free eBook]

By Kinsie Clarkson on Aug 28, 2020

Every second counts in the prehospital environment. As we learn more about better ways to provide care, it’s important for EMS providers to stay informed about the latest skills and strategies for saving lives. Last week, EMS1 published an eBook compilation of articles that each detail ten things you need to know to saves lives.

In this free eBook, you’ll find four articles that each contain a list of ten things you need to know about a major care topic. Three cover different critical-care scenarios you’re likely to face in the field (cardiac arrest, major blood loss, and acute pain), and the fourth discusses best practices for handling patient handovers.

Topics: EMS Trauma ECMO Shock 10 Things You Need To Know
3 min read

Are Pagers Exposing Protected Health Information?

By Kinsie Clarkson on Aug 26, 2020

Canadian Privacy Researcher Discovers Pagers Broadcasting Sensitive Patient Information on Unencrypted Channels


Healthcare has long relied on pagers as the most secure, reliable way to communicate between clinicians. But new evidence suggests that this time-tested communication method may actually be causing HIPAA violations for unwitting hospitals.

Topics: Technology Miscommunication Telehealth Canada
8 min read

10 Things EMS Providers Need to Know About Wellness and Fitness

By Team Pulsara on Aug 24, 2020

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Sarah Calams of EMS1 BrandFocus. 

__

At the beginning of each year, many people make resolutions to either accomplish a personal goal or improve their life in one way or another. These resolutions, both large and small, include goals like eating healthier, exercising regularly, and learning a new skill.

Staying focused on a resolution year-round is difficult even under the most normal circumstances. This year, the COVID-19 pandemic has upended first responders’ lives as they continue to serve and take care of patients.

It’s easy to place your own needs on the back burner while taking care of others who are suffering and need help. However, it is important to recognize that your health – both physically and mentally – is more important than ever right now.

Topics: EMS Wellness Health
8 min read

Building Effective Teams [Part 5]: Accountability and Results

By Megan Wittmann on Aug 21, 2020

This is Part 5 of our blog series Building Effective Teams. Click here to check out parts 1-4.

COVID-19 has made a huge impact on daily life, both at home and at work. In the midst of a crisis like this, it’s more important than ever to work on building strong working relationships with your team. As we jump into discussing the last few elements of building an effective team, I want to tell a story about an emergency department nurse named Jen.

Topics: Building Effective Teams
10 min read

The State of the Profession [2020 EMS Trend Report Part 1]

By Team Pulsara on Aug 19, 2020

EDITOR'S NOTE: Last month, EMS1, Fitch & Associates, and the National EMS Management Association released their third annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS.

About the authors: Jay Fitch, PhD, is a founding partner of Fitch & Associates and is internationally recognized for leadership as a consultant, educator and innovator in EMS and public safety.

Anthony Minge, EdD, is a senior partner at Fitch & Associates. Prior to joining the firm, he was the business manager for Northwest MedStar in Spokane, Washington.


TECHNOLOGY ADOPTION, PROVIDER RESILIENCY AND PREPAREDNESS: INTERPRETING THE EMS TREND REPORT 2020

EMS leaders anticipated a linear progression in 2020 – managing a slight increase in call volume and reimbursement, while trying to become more efficient and otherwise hold down costs. COVID-19 certainly changed the definition of normal, and perhaps how EMS will evolve in the future.

The EMS Trend Report asks a number of questions each year to ascertain industry perception of a wide variety of key issues and related trends, from measures used to track cardiac arrests, to clinical interventions, ePCR satisfaction, use of lights and sirens for 911 responses, budget changes, and the degree to which agencies are prepared for disruptive events.

Topics: EMS Communication ePCRs Community Paramedicine Mobile Integrated Health COVID-19
7 min read

What Can We Learn From Our Children During the COVID-19 Pandemic?

By Wes Gilbert on Aug 17, 2020

The COVID-19 pandemic has affected all groups of humanity. No matter where you live, what you do, or what your situation is, everyone has been impacted by the pandemic. For many people, COVID-19 has meant some pretty significant lifestyle changes. 

So far, we have done a good job of thinking and talking about how the pandemic has impacted healthcare workers, public safety workers, and working professionals. There is one group, however, that I haven’t seen much attention devoted to: our kids. 

Topics: COVID-19
2 min read

Better Stroke Care for NY Mount St. Mary's Hospital

By Team Pulsara on Aug 14, 2020

New York Hospital Improves Communication and Door-to-Needle Times with Pulsara

Just before the start of the COVID-19 pandemic, care teams at Mount St. Mary’s Hospital in Lewiston, New York realized that they needed a better way to communicate. According to an article published recently in a local Lewiston news source, Mount St. Mary’s chose to adopt Pulsara in order to open better lines of communication between EMS and emergency department staff.

Pulsara is a mobile-first telehealth and communication platform that connects teams across organizations. Through the use of mobile technology, Pulsara allows every member of the care team —from medics to nurses to physicians — to communicate on one dedicated channel for each patient. And for stroke patients at Mount St. Mary’s Regional Stroke Center, more efficient care team communication can have a major impact.

Topics: Stroke Communication Telemedicine Technology Connected Teams Interoperability Customer Success
2 min read

PRESS RELEASE: Pulsara Receives 2020 HealthTechZone Telehealth Award

By Team Pulsara on Aug 12, 2020

Telehealth Communication Platform Honored for Improving Healthcare Delivery

BOZEMAN, Mont., Aug. 12, 2020 Pulsara, the leading telehealth and communication platform that connects teams across organizations, announced today that the company has received a 2020 Telehealth Award from HealthTechZone.com, a leading healthcare technology news source. The award recognizes companies innovating and improving health delivery and management towards exceptional customer experiences. 

Topics: Press Awards Telehealth
2 min read

Pulsara Version 10.15: Improved Consult and Transfer Workflow

By Team Pulsara on Aug 11, 2020

August 11, 2020 - Bozeman, Montana - Pulsara recently announced the release of app version 10.15. Full release notes are as follows.

We’re reaching out to give you the early heads up that Pulsara app version 10.15 is available. Here’s what’s included:

  • Consult and Transfer buttons now appear right on the Patient screen.
  • This version lays the groundwork for exciting changes for EMS Workflows in future app versions.
  • Our next Pulsara version will drop support for iOS 10, removing the ability for some older Apple devices to update Pulsara.
Topics: Release Notes
4 min read

The 5 Most Important Factors of Emergency Preparedness

By Kate Leatherby on Aug 10, 2020

Early on in my career, I remember hearing the old military adage: “Proper Preparation Prevents Poor Performance.” Those 5 P’s made a deep impression on me, and have had a dramatic impact on how I’ve approached and shaped my career.

Emergency preparedness is a vital part of emergency response. As paramedics, we constantly enter situations where we can’t always anticipate what’s going to happen. And there’s always the chance that tomorrow, we could walk into a major emergency we’ve never had to face before. Having a plan in place for the worst-case scenario can make a huge difference in the case that you have to use it.

Topics: EMS Preparedness
3 min read

UK Hospitals to Replace Pagers by End of 2021

By Kinsie Clarkson on Aug 07, 2020

Outdated technology is one of the major factors lurking behind miscommunication in healthcare. Pagers, fax machines, and radios still dominate care spaces, and are the primary method for transmitting important information from person to person. In every other sphere of life, mobile technology has long since replaced these outdated forms of communication—except in healthcare, where every second matters to each patient’s outcome.

Now, the UK's National Health Service has decided to change that. 

Earlier this year, the NHS announced that they will require NHS trusts to replace pagers in UK hospitals by the end of 2021. “Every day, our wonderful NHS staff work incredibly hard in what can be challenging and high-pressured environments. The last thing they need are the frustrations of having to deal with outdated technology – they deserve the very best equipment to help them do their jobs,” said Health and Social Care Secretary Matt Hancock.

Topics: Innovation Miscommunication Telehealth United Kingdom
5 min read

Pulsara Event Schedule Update - End of Summer 2020

By Audrey Peart on Aug 05, 2020

Summer 2020 Recap

Like trying to find cooler temperatures in August, our events schedule has almost been nonexistent this summer. So, what did we spend our summer doing? Well....

Topics: Events
6 min read

Finding a Next-Generation Telehealth Plan of Action for Your Hospital [Part 2]

By Tim Hakamaki on Aug 03, 2020

This is part 2 of our 5-part blog series based on the webinar “The Next-Gen Communication and Telehealth Plan of Action for Your Hospital.” Check out part 1 here. Watch the corresponding section of the webinar below, or listen to the full webinar here. 

Over the last four months, COVID-19 has forever changed the landscape of healthcare. Telehealth has experienced explosive growth since March, creating groundbreaking changes in telemedicine regulations and reimbursement opportunities. Prior to four months ago, only a small minority of systems utilized telehealth in beyond three to five percent of their appointments. Since the start of COVID-19, telehealth has grown to millions of claims in less than a few months. According to a published stat, the number of Medicare beneficiaries using telehealth services during the pandemic increased 11,700%. 

Looking at a graph of telehealth’s "hockey stick" growth is astonishing. For many years, there was no substantial change. March 2020 marks the shift between the blue and red growth markers. Telehealth shot from near non-existence to millions of claims practically overnight. 

Topics: Communication Telemedicine COVID-19 Telehealth Reimbursement
2 min read

PRESS RELEASE: Pulsara Granted AHA Get With the Guidelines® Compatible Vendor Status

By Team Pulsara on Jul 31, 2020

BOZEMAN, Mont., July 31, 2020 — Pulsara, the leading telehealth and communication platform that connects teams across organizations, announced today that the company has been named a compatible vendor within the American Heart Association Get With The Guidelines® program. This premier AHA program assists hospitals in measuring and improving cardiovascular disease and stroke care through research-based methods, encouraging the latest scientific treatment guidelines and best practices. Officially, Pulsara is an American Heart Association/American Stroke Association compatible vendor for Get With The Guidelines® inpatient suite of programs, with program emphasis in coronary artery disease, resuscitation, and stroke.

Topics: Press
7 min read

How Austin-Travis County Uses Pulsara to Manage the COVID Crisis & Beyond

By Kinsie Clarkson on Jul 29, 2020

As EMS agencies all over the country have struggled to handle COVID-19, many are searching for answers. How do we prepare for possible future waves of COVID-19? Outdated technology cannot keep up with the variety of new challenges. Is there a way to streamline communication and use mobile technology to solve problems and still deliver high-quality patient care? Could such a solution be flexible and scalable, able to handle any situation—even a pandemic?

When COVID-19 hit, Austin-Travis County EMS, serving the Austin, Texas area, had the tools at their disposal to build an efficient system to help mitigate the crisis. They embraced mobile technology in an effort to improve communication, minimize the risk of exposure to healthcare providers, and continue to provide patients with the smartest and most effective quality of care.

Topics: EMS Communication Connected Teams Community Paramedicine COVID-19 Customer Success
4 min read

Implicit Bias in Healthcare

By Betony Martin on Jul 27, 2020

Learning to be our best


PULSARA'S HASHTAG:

#ItsAboutPeople

PULSARA'S MISSION:

We unite and empower people to improve health by simplifying care coordination.

Said another way...

The Pulsara Team places control back into the hands of clinicians and patients to create better outcomes.

Healthcare is complex. We make it simpler.

PULSARA VALUES

But more than that, we care about people. Our value of Servant Leadership means that we love people. We passionately serve people and the people who serve people. Our success is measured by the success of those we serve.

To begin to understand the rates at which minorities are disproportionately disadvantaged in the healthcare system, we as caregivers need to examine our implicit ethnic bias. Implicit social cognition, AKA implicit bias, is taking stereotypes (cultural conditioning) and applying them to our everyday thoughts, actions, activities, and practices.

Topics: Healthcare Patient Safety Medical Error
5 min read

Finding a Next-Generation Telehealth Plan of Action for Your Hospital [Part 1]

By James Woodson, MD on Jul 24, 2020

This 5-part blog series is based on the webinar “The Next-Gen Communication and Telehealth Plan of Action for Your Hospital.” Watch the corresponding section of the webinar below, or listen to the full webinar here. 

Telehealth and telemedicine have gone through dramatic changes over the last four months, far more than many of us dreamed possible. Regulations and reimbursement are evolving rapidly, which has opened up the door to many new opportunities for using telehealth. Telehealth is helping us improve both the quality and the value of the care that we deliver to our communities. 

However, all this change will almost certainly have wide-reaching implications for your health system, especially in the acute care space. Over the next five posts in this series, we’ll discuss the rapidly shifting landscapes of telehealth regulations and reimbursement and how you can navigate them. We’ll also dive into some of the questions surrounding how to best leverage telehealth in the acute care space.

Topics: Communication Telemedicine COVID-19 Telehealth Reimbursement
2 min read

How Telemedicine Can Help in Rural Healthcare

By Wes Wood on Jul 22, 2020

I grew up and lived most of my life in a very rural area. The majority of my EMS and ED nursing experience comes from rural settings, including a few years in a small critical access hospital. I was the only nurse in the 5-bed ER on night shift. We even locked all the doors to the hospital, and if someone presented to the ER for care, they had to ring a doorbell so I could let them in. No really—we did.

My, how times have changed with technology and medical advances. The recent COVID-19 crisis has affected virtually every healthcare professional in some form or fashion, and has potentially changed healthcare forever. Telemedicine has emerged to the forefront as a valuable option for providing care: both acute and chronic, in person, and remote. It’s gone from being a distant future option hidden behind miles of red tape to being one of the hottest topics in healthcare today.

Topics: Communication Telemedicine Technology Telehealth
4 min read

Interconnected Teams: A Centralized Approach to Acute Care Medicine

By Team Pulsara on Jul 20, 2020

Time and accuracy in acute care are paramount at every stage of the care process, starting with dispatch and carrying through to the hospital. Time is tissue, and communication errors can lead to avoidable injury or even death. Care teams can’t afford to not get it right. Patients and their families are counting on them.

According to The Joint Commission, 80 percent of medical errors result from miscommunications between caregivers during transitions of care. Fueled by data like this, the U.S. Department of Health and Human Services has acknowledged that there is a communication crisis in healthcare: “Problems with communication between clinicians are pervasive and clearly result in preventable patient harm,” they state in their article on communication between clinicians. “Seminal studies have shown that poor levels of communication exist between clinicians at all levels of the health care system. The Joint Commission has found that communication issues are the most common root cause of sentinel events (serious and preventable patient harm incidents).” 

Miscommunication and treatment errors stem from a lack of a single effective communication method. Pagers, fax machines, and radios still dominate healthcare communication, and these technologies don’t allow care teams to communicate with one another as quickly or efficiently as they could. In order to establish effective team communication, then, it’s time to consider how mobile technology can help. 

Topics: Technology Connected Teams Inter-Organization Communication
13 min read

Stupidity in EMS: Mitigating the 7 Risk Factors for Making Mistakes

By Kinsie Clarkson on Jul 17, 2020

There’s one thing in EMS that we don’t often talk about but can all relate to: making stupid decisions.

What causes us to do stupid things, and what can we do to avoid those risks? Pulsara’s CMO Kris Kaull recently made a remote guest appearance on The MCHD Paramedic Podcast to talk with Dr. Casey Patrick, Assistant Medical Director for the Montgomery County Hospital District EMS service, about what we can do to better handle the situations that put us at the greatest peril of making mistakes. Read on for the highlights of the discussion, or listen to the full recording below.

Topics: EMS Medical Error
4 min read

Why Now is the Time to Secure A Telehealth Solution for Your Care Team

By Kinsie Clarkson on Jul 15, 2020

As the summer progresses, more and more cities are experiencing a spike in their numbers of COVID-19 cases. The second wave of the coronavirus is closing in, which means that the remainder of this summer is vital. Now is the time to prepare for the challenges of the months ahead.

A new telehealth solution is an excellent way to plan ahead. Telehealth can greatly expand patient access to essential health services, ensuring that providers can continue to give them high quality care from a distance. Recently, the CDC came out with an article explaining how a secure telehealth solution can set a medical practice up for the best possible results in mitigating the spread of COVID-19.

Topics: Telemedicine COVID-19 Telehealth
4 min read

Upcoming Webinar: Sharing Information & Data During a Pandemic

By Nathan Williams on Jul 13, 2020

COVID-19 continues to tax finite public safety resources, underscoring the need for efficient and effective information sharing tools. Since it appears as if the pandemic will be challenging us for the foreseeable future, take 60 minutes to explore how four FirstNet-approved apps and services (10-21 Police Phone, Pulsara, Rave PANIC Button, and Allerio) help agencies share critical information and engage with the community during these difficult times. 

When: Thursday, July 16, 2020 | 12:00 pm ET / 10:00 am MT / 11:00 am CT / 9:00 am PT

How: SIGN UP HERE 

Keep reading to learn more!

Topics: Communication Technology Innovation
4 min read

Embracing Rapid Change in Medicine

By Greg Brown on Jul 10, 2020

It is obvious to those in our industry that healthcare is preparing for a seismic shift in the way we deliver, access, and treat our patients. Unfortunately, it took a global viral emergency for that to happen. 

Periods of great stress can be a catalyst for periods of fantastic innovation. Just like a lump of coal, the tremendous pressure that healthcare has faced during COVID-19 will transform our delivery model into a diamond. Traditional pipeline methods of care delivery, communication, and treatment will undergo rapid changes and iterations of process improvement. With this incoming wave of change, it’s time to let our hair down a bit. I urge all clinicians not to limit yourself on what you think can and cannot be done. 

Topics: Communication Technology Innovation
2 min read

Risk Is Not Binary: Thoughts on the End of the Beginning of COVID-19

By James Woodson, MD on Jul 08, 2020

I recently read an article that interviewed doctors from San Francisco who volunteered to work on the front lines of the pandemic in New York. They warn that while many states are reopening and life seems in some ways to be returning to normal, it can be easy to forget that COVID-19 is still spreading and still deadly. Pandemic fatigue is setting in, but the fight is far from over. 

Topics: Communication COVID-19 Preparedness
5 min read

Phishing and Security Risks in Telehealth and Video Communication

By Kinsie Clarkson on Jul 06, 2020

With the sudden influx of telehealth communication platforms rising to meet needs during COVID-19, barriers to telemedicine have been breaking with record speed. Unfortunately, with the increased use of technology comes increased security risks—risks that leave patient information vulnerable to hackers. 

Since COVID-19, phishing attempts and successes have increased significantly. In mid-April, Google saw more than 18 million daily malware and phishing emails related to COVID-19. The pandemic has changed our relationship with technology and how we operate on a day-to-day basis. Now, fewer people are suspicious about receiving a text that appears to come from a government agency or a trusted healthcare provider. And even in legitimate technological encounters between providers and patients, unsecured information can fall into the wrong hands and give scammers the opportunity to make their phishing messages look more believable. 

Topics: Telemedicine Telehealth HIPAA Security
8 min read

How Cy-Fair Fire Department Prepared for and Continues to Mitigate the COVID-19 Crisis

By Courtney Chumley on Jul 02, 2020

At Pulsara, we're committed to helping your organization recover from the initial COVID-19 wave, and prepare for current and future cases. One such way we're striving to equip care teams is by publishing thought leadership and real life examples of how other health systems have successfully managed COVID-19 and its widespread effects.

When COVID-19 hit the U.S., Pulsara client Cy-Fair Fire Department was prepared. They immediately put protocols in place to help mitigate the spread, which they are continuing to use and refine, and even put together a few informational videos to help other EMS agencies. Read on to learn how Cy-Fair was able to prepare for the first wave, and what they are currently doing to manage and mitigate the spread of COVID-19 by leveraging innovative technologies and systems.

On January 23rd, while the world was watching the evolution of the COVID-19 crisis overseas, the command staff at the Cy-Fair Fire Department met to plan their response. Headed up by Assistant Chief Justin Reed and Communications Chief Angela Burrer, the group began to discuss the threat they knew they were about to face. 

With a service area covering 156 square miles and a population of approximately 475,000 people, the Cy-Fair team knew the potential impacts for the area were enormous. Clear communication was going to be important, they decided, so after that initial meeting, they chose to schedule daily morning video/phone briefings for all on-duty personnel and recorded them for those that were on a response. 

As the virus slowly advanced towards the United States, Cy-Fair staff recognized the logistical concerns of providing appropriate clinical care, recognizing patients early, being mindful of overtriage, and managing personal protective equipment and force protection. They made it a priority to plan accordingly.

Topics: Connected Teams COVID-19 Customer Success