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5 min read

EMS Trend Report 2022: Proven Recruitment and Retention Strategies

By Team Pulsara on Sep 21, 2022

Editor's Note: On August 1st, 2022, EMS1, Fitch & Associates, and the National EMS Management Association released their fifth annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS. Today's entry is written by Kerri Hatt, Editor-in-Chief of EMS1.

Proven recruitment and retention strategies: Readers sound off on what’s attracting new talent and keeping members satisfied

Our goal with the EMS Trend Survey and Report is not just to identify areas of change, growth, and stagnation, but to also source solutions to shared challenges. Nearly all (97%) of the 3,000- plus respondents to the 2022 EMS Trend Survey reported some level of difficulty with recruitment and retention. We asked readers to share their innovative ideas to improve recruitment and retention, and any creative practices that are proving successful to improve staffing. We received thousands of comments, from those in services with above-average compensation and a track record of adequate staffing, to those whose organizations had recently implemented a change and were fully staffed for the first time in years.

Topics: EMS Trend Report
5 min read

EMS Trend Report 2022: Three Outdated Paradigms Holding EMS Back

By Team Pulsara on Sep 14, 2022

Editor's Note: On August 1st, 2022, EMS1, Fitch & Associates, and the National EMS Management Association released their fifth annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS. Today's entry is written by Jay Fitch, PhD, founding partner at Fitch & Associates. 

Will EMS Matter in The Future of Healthcare?

History teaches that if a profession doesn’t innovate, it loses relevancy.

In the 1950s and ’60s, railroads were the primary way people, goods, and services moved throughout America. Resistance to change and outdated work rules (e.g., requiring multiple conductors, even on freight trains without passengers) led to alternative transportation approaches and the expansion of air travel and freight. What outdated paradigms are limiting the future of EMS?

All ALS first response and third-party insurers requiring hospital transport for payment top the list.

Topics: EMS Trend Report
5 min read

Upcoming Webinar: Turning Telehealth Into a Force Multiplier

By Nathan Williams on Sep 07, 2022

How Fire and EMS Leaders are Turning Telehealth into a Force Multiplier for Improved Response & Patient Care

What if you could turn your fire and EMS crews into force multipliers, empowering them to help reduce healthcare disparities, improve support around behavioral crisis patients, and even bring back and modernize the traditional “house call”? And what if by doing so you could free up much-needed EMS and hospital resources, help make fire and EMS a more integral part of the patient care continuum within their community, and help patients get the care they need faster, more affordably, and more efficiently?

Learn how Colorado EMS leaders set up a regional system of care to do just that—built around Pulsara, a secure, mobile-first telehealth, communication, and logistics platform. Hear tangible takeaways and cutting-edge insights that you can apply to your own organization, including why and how they set up this system in the first place; how the program is financially sustained; what kind of data-driven results and benefits they’ve seen for patients and providers; and discussion on the new 988 mental health hotline and how it can integrate into this cutting-edge system of care.

Webinar Event Details


Date: Tuesday, September 20, 2022

Time: 1:00 PM ET | 12:00 PM CT | 11:00 AM MT | 10:00 AM PT

Host: Fire Engineering

Cost: FREE

Click Here to Register

 

Topics: EMS Telehealth
3 min read

Newly Released BMJ Publication Demonstrates Improved Acute Stroke/STEMI Treatment Times with Pulsara

By Team Pulsara on Sep 01, 2022

Australian-based healthcare real-world feasibility study finds improved communication and faster patient care timelines when using Pulsara.

Bozeman, Mont., September 1, 2022Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, announced today the newly published British Medical Journal real-world feasibility study analyzing the effects of Pulsara on care team communication and acute stroke and STEMI patient treatment times. Titled “Real-world, feasibility study to investigate the use of a multidisciplinary app (Pulsara) to improve prehospital communication and timelines for acute stroke/STEMI care,” the study was conducted in Victoria, Australia with pre-hospital and within-hospital clinical teams. As a first-of-its-kind systematic analysis of Pulsara’s efficacy across the whole patient journey for treatment of stroke and STEMI, the study found that utilization of the platform resulted in significant patient treatment time improvements. 

“Implementation of the Pulsara digital communication application resulted in faster metrics of the patient arriving at hospital and being at triage when Pulsara was used, as well as patient off ambulance stretcher times for both stroke and STEMI cases,” reported study authors Chris F. Bladin et al. “Hospital metrics for stroke cases also improved significantly with door-to-first medical review and door-to-CT completed more rapidly.” 

Topics: Australia
4 min read

Pulsara Around the World - September 2022

By Audrey Peart on Aug 31, 2022

August Recap

August flew by in the blink of an eye. While our teams only attended three trade shows, the end of the trade show season is going to prove to be busier than ever. Before we get to that, let's look at what we were up to in August. 

Topics: Events
10 min read

EMS Trend Report 2022 Roundtable: Action Steps to Move EMS Forward

By Team Pulsara on Aug 24, 2022

Editor's Note: On August 1st, 2022, EMS1, Fitch & Associates, and the National EMS Management Association released their fifth annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS. Today's entry is written by Kerri Hatt, Editor-in-Chief of EMS1.

EMS leaders respond to the 2022 EMS Trend Survey results with concrete steps to improve recruitment, retention, wellness, and safety


The EMS Trend Survey identifies where growth is needed to impact the sustainability and future of the industry. But growth requires a commitment to action.

We’ve asked a group of EMS veterans and up-and-coming leaders to identify areas where change is needed, as indicated by EMS Trend Survey results, and to offer action items for EMS supervisors, managers and chiefs.

By examining your service’s leadership strategies, and taking the steps outlined below, you’re on your way to elevating the safety, engagement and career health of your providers.

Topics: EMS Trend Report
11 min read

EMS Trend Report 2022: Defining a Path Forward

By Team Pulsara on Aug 17, 2022

Editor's Note: On August 1st, 2022, EMS1, Fitch & Associates, and the National EMS Management Association released their fifth annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS. Today's entry is written by Anthony W. Minge, EdD, senior partner at Fitch & Associates.



Translating data into information, and information into action

Survey questions for the EMS Trend Survey were developed through a collaboration between EMS1, Fitch & Associates and the EMS Survey Team – which was instrumental in collection and interpretation of data. The EMS Trend Survey was conducted online in early 2022. The survey was widely promoted and open to any member of the EMS community. More than 3,200 people responded, the most in the survey’s history. They represent a wide range of service models, certification levels and years of experience, and every region of the nation.

The 2022 EMS Trend Survey results reinforce what many of us see every day. More than two years into the pandemic, it’s still impacting every aspect of our profession – from recruitment and retention, to safety, to how you assess and treat patients.

As we have realized that this pandemic is not just a flash in the pan, but something we may be dealing with for a long time, we have also been able to move forward. Many innovations that departments initially put on hold because of COVID-19 have now been implemented. In other cases, changes wrought by this global health emergency now have uses well beyond COVID patients and may be with us, helping patients and the people who care for them, for years to come.

Topics: EMS Trend Report
5 min read

Study: Correlation Between Ambulance Offload Times and 30-Day Risk of Death

By Kinsie Clarkson on Aug 10, 2022

A recent study published in the Medical Journal of Australia shows that longer ambulance offload times are associated with greater 30-day risks of death and ambulance re-attendance for people presenting to the emergency department with chest pain. 

The large population-based study analyzed a sample of patients who arrived at the ED with non-traumatic chest pain. The goal was to assess whether ambulance offload time "influenced the risks of death or ambulance re-attendance with chest pain within 30 days of the initial ED presentation.”

According to the study, increases in offload times have a direct impact on the outcomes of patients experiencing time-sensitive ailments—specifically chest pain symptoms, which may indicate a variety of cardiac issues. As a result, the study's authors recommend that "Improving the speed of ambulance-to-ED transfers is urgently required.”

Topics: Australia Ambulance
4 min read

Pulsara Around the World - August 2022

By Audrey Peart on Aug 05, 2022

June & July Recap

Over the past two months, our team has attended four conferences worldwide and presented virtual and in-person sessions with topics focusing on addressing urban and rural healthcare access through broadband connectivity and the role of stupidity in EMS

What else has Team Pulsara been up to for the past two months? Let's take a look!

Topics: Events
3 min read

Pulsara Releases New Suite of Patient Types for Improved Patient Care Coordination

By Team Pulsara on Aug 04, 2022

New functionalities enable healthcare teams to configure their ideal workflows for specific patient case types. 

Bozeman, Mont., August 4, 2022Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, recently released six new patient types that connect distributed teams on a single flexible and scalable platform. From prehospital care to the many in-hospital teams and specialists, the new functionalities unite care teams around each unique patient case, enabling reduced treatment times, improved team collaboration, and streamlined transfers. 

"Pulsara's platform allows flexible interactions in and across any organization, enabling access to the people you need, right when you need them,” said Kate Leatherby, Regional Vice President (U.S. West) at Pulsara. “This capability is truly invaluable for all care teams. For any patient type, care team communication and collaboration are improved—and patient care is invariably improved in the process.”

Pulsara recently released six new patient types—behavioral health, obstetrics, and toxicology/overdose, which were previously reported on, as well as surgical emergency, pulmonary embolism, and shock/ECMO. These new functionalities expand the power of the platform and improve support and care coordination for additional types of patients. Each of these patient types allows clinicians to match their patients with the appropriate care teams and specialized resources through flexible and scalable interactions as the patient case evolves. Clinicians can leverage Pulsara’s telehealth video calling and photo sharing functionality to consult with other clinicians, determine the most appropriate disposition, and guarantee follow-up in the process.

Topics: Press
18 min read

How To Connect Healthcare Teams & Organizations Across Regions (PT2)

By Kinsie Clarkson on Jul 27, 2022

Change is hard for everyone. It's difficult enough to enact across a single organization. So what do you do when change is not only necessary but needed across your entire region? 

These are questions that healthcare leaders from Colorado Springs, Colorado, and Des Moines, Iowa have recently grappled with. The Colorado Springs and Des Moines regions have a striking number of similarities. Both serve a population of around 700,000, have three health systems, and account for around forty EMS agencies. Both have also revolutionized their regional communication with Pulsara, which has allowed them to enable faster, better communication for their healthcare providers. 

Leaders from both regions recently hosted a webinar to share their challenges and successes in bringing a new communication system into their region, and what they learned in the process. In part 1 of our blog coverage, we reviewed six takeaways based on their experience. Watch the full webinar below, and check out these six additional takeaways for anyone considering how to approach change management across a region.

Topics: Regional Systems of Care
8 min read

How to Connect Healthcare Teams & Organizations Across Regions (PT1)

By Kinsie Clarkson on Jul 20, 2022

Change is hard for everyone. Very few people truly enjoy the process of changing the way things have always been done. As a result, establishing a new way of doing things can be an unpopular decision.

So what do you do when change is necessary? How do you make sure it's successful? Change is hard enough to enact across a single organization. How do you create successful change when it's necessary across your region? 

These are questions that healthcare leaders from Colorado Springs, Colorado and Des Moines, Iowa have recently grappled with. The Colorado Springs and Des Moines regions have a striking number of similarities. Both serve a population of around 700,000, have three health systems, and account for around forty EMS agencies. Both have also revolutionized their regional communication with Pulsara, which has allowed them to enable faster, better communication for their healthcare providers. 

Leaders from both regions recently hosted a webinar to share their challenges and successes in bringing a new communication system into their region, and what they learned in the process. Watch the full webinar below, and check out these six takeaways for anyone considering how to approach change management across a region.

Topics: Regional Systems of Care Change Management
10 min read

Communications Beyond the Radio: 10 Things You Need to Know

By Team Pulsara on Jul 13, 2022

The radio has long been the lifeline for first responders, but new technologies and functions require fire and EMS organizations to think more broadly about how they communicate in the field

EDITOR'S NOTE: This article originally appeared on FireRescue1.com. Special thanks to our guest author, Robert Avsec, for FireRescue1 BrandFocus.

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For an industry long dependent upon land mobile radios (e.g., mobile units in ambulances and handheld units), there have been many hardware advancements and additions since the days of firefighter/paramedics Johnny Gage and Roy DeSoto responding to emergencies and communicating with Rampart General via the telemetry radio in the “orange box.” Putting mobile computer terminals in ambulances was one of those developments, followed by notebook computers and tablets, and more recently, smartphones.

While significant advancements have been made in the communications hardware used by fire and EMS providers, effective and efficient communication is still an issue for responders for a variety of reasons. Many issues can adversely affect communication in the field, especially when it comes to patient care information.

Here, we consider 10 of the most common communication challenges and what fire and EMS leaders can do to address them:

2 min read

Closing the Gaps: Plug Holes in Your Skillset [Free eBook]

By Team Pulsara on Jul 06, 2022

While it’s essential that EMS providers stay on top of core clinical skills for the most critical calls, such as sudden cardiac arrest and airway management, it’s also important to keep up with the skills to address issues you may not see as often. From treating burns to managing pain in pediatric patients to responding to mental health calls, new information on best practices can help you hone your practice. 

In partnership with EMS1, Pulsara is releasing a free eBook collection of popular "10 Things You Need to Know" articles, with recent input from EMS professionals on subjects that can help improve clinical practice and save money for EMS agencies. 

GET THE GUIDE - Closing the Gaps: Plug Holes in Your Skillset and Cracks in Your Budget

Topics: EMS Telemedicine ET3 Community Paramedicine Telehealth Funding
4 min read

Mobile Tech in Healthcare: Build a Safety Net for Your Patients & Deliver Care on Demand

By Team Pulsara on Jun 29, 2022

Editor's Note: This article was first posted on Becker's Hospital Review. Check out the original version here. 

The past two years have seen fast-paced innovation transform many parts of healthcare systems around the world. While some progress has been made around the interoperability of data systems, many care teams continue to use antiquated technologies to convey crucial patient information to one another, including linear communication tools like pagers, radios, and fax machines. Not only are these tools not connected, but if the chain breaks once, we've negatively affected a patient's outcome—either with a significant delay or in some cases, mistakes that generate more patient harm.

During a featured session at Becker's Hospital Review's Shift to Digital Virtual Event sponsored by Pulsara, Joey Branton, Senior Vice President of Strategic Initiatives at Pulsara, discussed why bringing broadband connectivity to patient-related communication is crucial to the future of healthcare innovation.

Watch the 30-minute replay below, or read on for the session's four essential takeaways. 

Topics: Telehealth Connectivity
11 min read

How Telemedicine, Community Paramedicine & ET3 are Changing EMS: 10 Things You Need to Know

By Team Pulsara on Jun 22, 2022

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Cole Zercoe, for EMS1 BrandFocus.

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Here’s how your agency can use telehealth and community paramedicine to deliver more personalized care to patients

Community paramedicine, mobile integrated healthcare and ET3 are rapidly becoming hot topics in EMS as the profession evolves, especially as the long tail of the COVID-19 pandemic exacerbates issues like ambulance turnaround times.

As ambulance agencies worldwide struggle with long waits at the ED, it’s become even more vital to find solutions to issues like ED overcrowding and long wall times. Community paramedicine, MIH and ET3 possess the unique ability to reduce transports while simultaneously improving care for patients.

Here’s a look at 10 ways EMS agencies can use telehealth and community paramedicine to deliver high-quality care to patients, some of the advantages of implementing such strategies, and how the ET3 model supports this approach.

Topics: EMS Telemedicine Community Paramedicine Telehealth
4 min read

Pulsara Named 2022 SIIA CODiE Award Winner for “Best Healthcare Technology Solution”

By Team Pulsara on Jun 14, 2022

Pulsara MED OPS™ earns prestigious industry recognition for its impact on healthcare communication during incidents like MCIs, large-scale emergencies, and disasters. 


BOZEMAN, Mont., June 14, 2022
- Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced today that Pulsara MED OPS has been named the “Best Healthcare Technology Solution” winner of 2022 as part of the annual SIIA CODiE Awards. The CODiE Awards recognize the companies producing the most innovative business technology products across the country, and around the world.

Acknowledged as the premier awards program for the software and information industries for over 35 years, the SIIA CODiE Awards are produced by the Software & Information Industry Association (SIIA), the principal trade association for the software, education, media, and digital content industries. SIIA announced the full slate of CODiE winners during an online winner announcement on June 8. Pulsara MED OPS™ was honored as one of 46 winners across the 45 business technology categories, including seven leadership categories recognizing outstanding companies, individuals, and teams.

Topics: Press Awards
2 min read

Austin-Travis County EMS Leverages Pulsara in Successful ET3 Program

By Kinsie Clarkson on Jun 13, 2022

When the COVID-19 pandemic first surged across the U.S., it created many new problems for EMS organizations everywhere. Some patients infected with COVID-19 urgently needed care at the hospital, while others were best served by staying home. It was difficult to tell which was which. Patients with other ailments were stuck at home, unable to receive regular needed medical care. And on top of that, the pandemic was a major provider safety issue; medics and hospital staff put their lives on the line daily to care for patients, constantly risking exposure to the virus.

Austin-Travis County EMS (ATCEMS) based in Austin, Texas, knew they needed to deploy an innovative solution, and fast. They responded by forming what came to be known as the C4 unit: the Collaborative Care Communication Center.

The C4 is an elite team of twelve EMS-trained clinicians who manage calls and connect patients with a variety of resources. At the start of the pandemic, they began using Pulsara, a healthcare communication, telehealth, and logistics platform, to build better communication with their teams. Through Pulsara, they sent alerts to the hospital about crews bringing in COVID-19 patients, giving hospital staff more time to prepare. And since the providers on-scene wore heavy PPE, making it difficult to communicate verbally, the C4 was able to use Pulsara to facilitate communication for them and manage the case remotely.

But as the pandemic evolved, so did the challenges faced by healthcare providers. By the time ATCEMS was facing its third wave of the pandemic in August 2021, local hospitals were maxing out capacity and lacked both the beds and the bandwidth to care for every patient that came through their doors. ATCEMS knew they needed a way to reduce the burden on emergency departments.

Topics: EMS ET3 Community Paramedicine Mobile Integrated Health
3 min read

Introducing: Pulsara HQ for EMS Admins

By Kinsie Clarkson on Jun 08, 2022

EMS admins: Have you ever wished for an easy way to view all of your units, along with any information about the patients they're currently caring for? What about having the ability to track their movements and view whether the hospital has acknowledged them, and even see which hospitals are available, all from one easy-to-use dashboard?

Pulsara is pleased to announce the release of Pulsara HQ, a new browser-based command center that enables supervisors to track units, access patient details, see hospital availability, and communicate with your team.

Topics: EMS HQ
4 min read

Pulsara Around the World - June & July 2022

By Audrey Peart on Jun 01, 2022

May Recap

May was the busiest trade show month for Team Pulsara, with our teams attending a whopping 11 shows across the globe. And events weren't the only things keeping the team busy in May! See our highlights from last month below.

Topics: Events
3 min read

Pulsara Releases Obstetrics Patient Type for Improved Care Coordination and Communication

By Team Pulsara on May 25, 2022

New functionality enables healthcare teams to better support pregnant mothers and newborns via telehealth and improved communication. 

Bozeman, Mont., May 25, 2022Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, recently released a dedicated obstetrics patient type that connects distributed teams on a single flexible and scalable platform—from EMS and standard obstetrics teams to NICU or trauma teams in more critical cases. The new functionality unites care teams around each OB patient case, improving the lives of both patients and caregivers by enabling reduced treatment times, improved team collaboration, and streamlined transfers. 

Topics: Press Obstetrics
4 min read

Pulsara Named 2022 SIIA CODiE Award Finalist in Best Healthcare Technology Solution

By Isabella Rapp on May 23, 2022

Pulsara MED OPS™ earns nod from industry leaders for its impact on healthcare communication during MCIs, large-scale emergencies, and disasters. 

BOZEMAN, Mont., May 23, 2022 - Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced today that Pulsara MED OPS was named a 2022 SIIA CODiE Award finalist in the “Best Healthcare Technology Solution” category. CODiE finalists represent the best products, technologies, and services in software, information, and business technology. 

The SIIA CODiE Awards, the long-running, premier awards program for the software and information industries, are produced by the Software & Information Industry Association (SIIA), the principal trade association for the software, education, media, and digital content industries.  Pulsara MED OPS™ was picked as one of 137 finalists across 43 business categories in a talent-packed field of nominees.

Topics: Press Awards
8 min read

10 Ways Firefighters Can Support Their Own Mental Health

By Team Pulsara on May 18, 2022

EDITOR'S NOTE: This article originally appeared on FireRescue1.com. Special thanks to our guest author, Linda F. Willing, for FireRescue1 BrandFocus.

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It’s a stressful job, so you need to know how to check in and take care of yourself

Firefighting is a stressful occupation. Working in unpredictable and hazardous environments takes a physical toll. Difficult calls, variable duty schedules, working in close proximity with others who may or may not be personally compatible – all of these things contribute to stress that, if not well managed, can lead to significant issues for both physical and mental health.

In recent years, fire departments have done much better in emphasizing physical health and safety, through such things as improved protocols for use and care of PPE, the mandatory use of seatbelts and requirements for rehab during prolonged incidents. Many fire departments now have regular health screenings for all members and maintain records on long-term health risks like job-related cancers.

Attention to firefighter mental health has lagged behind more obvious physical hazards. According to a 2017 study, more firefighters die from suicide each year than in the line of duty. Firefighters are at increased risk of depression, anxiety, stress and other mental health-related problems that may be either chronic or acute. While organizational support in these areas would be optimal, individual firefighters can also take steps to care for their own mental health.

Here are 10 simple things you can do to support and enhance mental wellness for yourself and your fellow firefighters.

Topics: Wellness Mental Health
5 min read

Upcoming Webinar: Regional Change Management

By Nathan Williams on May 11, 2022

How Healthcare Leaders are Successfully Connecting Teams & Organizations Across Regions for Better Outcomes


Increasingly, more healthcare organizations are discovering the need for an interconnected system of care that includes local and regional healthcare systems—from EMS to hospital teams and beyond. The benefits to patient care and clinical coordination are profound, from faster treatment times and reduced costs to streamlined transfers and unified MCI/MPI and disaster management.

But with so many different systems and stakeholders, how does one go about setting up a regional system of care that scales? How do you engage and get buy-in from a diverse group of stakeholders?

In this upcoming webinar, learn firsthand how healthcare leaders from Colorado Springs, CO, and Des Moines, IA, successfully created interconnected regional systems of care based around Pulsara: a secure, mobile-first telehealth, communication, and logistics platform.

Hear how they successfully brought stakeholders from multiple organizations together, what challenges they faced and how they overcame them, tips and best practices, change management insights and discoveries, and more. 

WEBINAR EVENT DETAILS


Date: Tuesday, May 17th, 2022 

Time: 12:00 PM ET | 11:00 AM CT | 10:00 AM MT | 9:00 AM PT

Cost: FREE

Click Here to Register

Topics: Regional Systems of Care Change Management
3 min read

Overlake Medical Center Decreases Stroke Treatment Times By 30%

By Kinsie Clarkson on May 04, 2022

After streamlining communication for their stroke teams with Pulsara, Overlake Medical Center in Bellevue, WA reduced door-to-needle times for tPA patients by 31%.

Overlake Medical Center in Bellevue, Washington, is a 349-bed hospital serving the Puget Sound region since 1953. The hospital treats more than 245,000 outpatients and 18,000 inpatients each year, and is a Joint Commission-certified Advanced Stroke Center. 

As a thrombectomy-capable facility with a large staff of specialists, nurses, and more, Overlake Medical Center sees ~900 acute stroke cases per year. With this volume, providing time-sensitive care is of the utmost importance to producing positive patient outcomes. Overlake knew they needed a streamlined means of communication to help make existing stroke workflows more efficient. 

“With so many people in the system, unnecessary team members were being alerted for a stroke case, which added extraneous noise as they cared for patients,” said Overlake Medical Center’s Stroke Team leaders .

Topics: Stroke Press Customer Success
7 min read

Pulsara Around the World - May 2022

By Audrey Peart on May 02, 2022

April Recap

The fourth month of the year proved to be an exciting month for Team Pulsara. While we only attended three conferences in person—and sponsored two virtual conferences—our teams were hard at work expanding the Pulsara platform to include new patient types that will enable your teams to scale as each patient case evolves. 

Topics: Events
4 min read

Pulsara Introduces Powerful Incident Management Functionality for Triage and Patient Tracking

By Team Pulsara on Apr 27, 2022

Custom patient IDs and wristband scanning will enable seamless response across organizations during stress events.

Bozeman, Mont., April 27, 2022 — Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, announced today that they are releasing new incident management functionality that will help quickly scale emergency response during mass casualty incidents (MCIs), multiple patient incidents (MPIs), floods, evacuations, and disasters. 

The product’s new incident management capabilities will allow first responders and EMS providers to quickly create or join an existing patient channel by scanning custom armbands (such as public safety-issued bands or traditional triage tags used during a crisis), add patient condition (red, yellow, green, and black) within the app, and give incident command the ability to monitor the number, status, and severity of patients through a patient dashboard.

When responding to mass casualty and multiple patient incidents, emergency responders often use wristbands and/or triage tags to triage patients and visibly denote their condition. Pulsara’s new incident management functionality will allow first responders to scan these wristbands/triage tags and instantly start a new patient channel in Pulsara. Responders — from any organization — who subsequently treat the patient will be able to simply scan the wristband and will instantly be added to the patient’s channel. They will then be able to see all information that has previously been added to the case, including any known demographic information, vitals, any treatments provided, and all communications around the patient. Emergency responders will also be able to add, track, and modify the patient’s triage status in Pulsara, with the appropriate green, yellow, red, and black statuses that match traditional triage tags. 

Topics: Press Mass Casualty Incidents Multiple Patient Incidents
3 min read

Pulsara Releases Toxicology & Overdose Patient Type to Streamline Patient Care

By Team Pulsara on Apr 20, 2022

The newly expanded platform allows healthcare teams to support toxicology and overdose patients via telehealth and improved communication. 

Bozeman, Mont., April 20, 2022Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, recently released a dedicated toxicology and overdose patient type that easily connects everyone required for each patient case—from EMS and hospital teams to the poison center and even behavioral health. 

With this new dedicated functionality, everyone along the patient care continuum can collaborate securely and instantly, avoiding multiple reports and phone calls. Teams can leverage instant messages, live group video and audio calling, images, audio clips, flowchart notes, and template-driven recommendations, all without a single landline phone call. Pulsara puts consultants, toxicologists, and poison centers on the frontlines through the platform’s instant visual communications to identify a venomous snake or mystery pills, assess a strange rash, or even interpret an ECG.

Pulsara even enables first responders to treat in place when appropriate, equipping EMS with direct communication with hospital clinicians, toxicology or overdose specialists, or even behavioral health experts. Such unified communication helps facilitate unnecessary ED visits and saves time and resources for the care system while providing a better experience for the patient. 

Topics: Press Telehealth Toxicology
3 min read

LewisGale Hospital Montgomery Achieves Record 14-Minute Door-to-Balloon Time

By Kinsie Clarkson on Apr 13, 2022

LewisGale Hospital Montgomery in Blacksburg, Virginia, recently achieved a record door-to-balloon time of 14 minutes for one of their STEMI patients—one of their fastest ever. 

LewisGale has been working to create clearer lines of communication between its team members. They implemented Pulsara to successfully create a streamlined process for team communication around potential heart attack patients. 

Dr. John Patterson, a cardiologist at LewisGale, described how Pulsara allows him to receive notifications and information about a new patient instantly: "With this platform, I have the ability to see the EKG and activate the cath lab. All of this happens immediately so that it shortens the length of time it takes from the time the patient starts having their heart attack to the time they arrive at our hospital, to the time that we fix it. All of these times get shortened significantly with a platform like this." 

Topics: STEMI Press Customer Success
3 min read

Arkansas’s Ouachita County Medical Center Cuts Door-In, Door-Out Times for STEMI Patients by 50% with Pulsara

By Team Pulsara on Apr 04, 2022

How one Arkansas hospital is using healthcare communication technology to dramatically speed up time-to-treatment for STEMI patients

BOZEMAN, Mont., April 4, 2022Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, published new details on Arkansas-based Ouachita County Medical Center’s record improvements in patient care. The Ouachita County Medical Center Case Study reveals the challenges many hospitals face when trying to transfer patients quickly, and the solution they found that enabled faster transfers and streamlined communication across organizations, ensuring secure and efficient patient care.

As a small medical center in rural southern Arkansas, Ouachita County Medical Center (OCMC) faced a lengthy and inefficient process when transferring STEMI patients to percutaneous coronary intervention (PCI) facilities that could provide critical care. Jennifer Ray, RN, OCMC’s ER and ICU manager, explained that in 2017, the average door-in, door-out (DIDO) time was 72 minutes for the 19 STEMI patients who came into the OCMC ER—more than double what the American College of Cardiology Foundation and the American Heart Association recommends.

Topics: STEMI Press Customer Success Transfer
2 min read

THIS JUST IN: Pulsara to Launch Dating Version of App, TINDARA

By Team Pulsara on Apr 01, 2022

APRIL 1st, 2022 — Avid Pulsara customers know that they can depend on Pulsara for all their clinical communication needs. But long shifts and overtime hours can make it difficult to find time for extracurricular communication—particularly of the dating kind. 

We hear you. That's why Pulsara is excited to announce our upcoming version of the Pulsara app: Tindara. 

Topics: April 1
4 min read

Pulsara Around the World - April 2022

By Isabella Rapp on Mar 30, 2022

Spring has officially arrived in the Northern Hemisphere, and daylight savings has come and gone (hopefully for the last time!)... which means we are already a quarter of the way through 2022! Continue reading to discover what Pulsara has been up to in March and all the great opportunities coming our way in April.

Topics: Events
3 min read

Pulsara Releases Behavioral Health Patient Type for Improved Care Coordination

By Team Pulsara on Mar 22, 2022

The newly expanded platform allows first responders and healthcare providers to support behavioral health patients via telehealth and streamlined transfers. 

Bozeman, Mont., March 22, 2022Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, recently released a dedicated behavioral health patient type allowing EMS crews, hospital teams, and other healthcare organizations to better support behavioral health patients. EMS or other first responders can now directly connect with behavioral health facilities, teams, or individuals through live group video and audio calling to receive help in determining the most appropriate treatment for the patient. For teams working with patients who need enhanced behavioral health services, this new patient type helps streamline placement to a more appropriate facility. Utilizing this new functionality on the Pulsara platform, clinicians can quickly facilitate appropriate real-time treatment for patients, help relieve overcrowded healthcare facilities, and save time, money, and resources by avoiding unnecessary and extended ED visits.

Topics: Press Telehealth Behavioral Health
5 min read

How Technology Can Help Hospitals Cope with Staffing Shortages

By Kinsie Clarkson on Mar 16, 2022

In the wake of the global pandemic, hospitals worldwide are struggling to cope with many challenges—chief among them, severe staffing shortages. Two years of pandemic conditions have barraged hospital staff, bringing new and unyielding challenges to the whole care system. Clinicians are facing longer hours, fewer resources, more responsibilities stretched between fewer people, the relentless pressure of pandemic stressors and mitigation measures, lack of support or understanding from the general public, and ultimately higher rates of burnout.

As a result, hospitals are grappling with severe staffing shortages. According to a recent survey by Hospital IQ, 90% of the nurses in their survey sample are considering leaving the nursing profession within the next year, with 71% of nurses with over 15 years of experience considering leaving either immediately or very soon. 

While there will need to be an influx of new nurses to regain balance, not all strategies for coping with the shortage have to do with recruitment. Technology can help make complex and frustrating tasks more simple. And according to the Hospital IQ survey, that might just be the determining factor in whether or not nurses decide to stay in the profession.

By streamlining workflows, technology can save a great deal of time and energy for hospital staff, making cumbersome and stressful processes smooth and efficient. Here's how.

Topics: nursing COVID-19
2 min read

Driver's License Scanning: A New Way to Enter Information in Pulsara

By Kinsie Clarkson on Mar 09, 2022

When first encountering a new patient, you have a lot of information to quickly relay to the rest of the care team. Thankfully, you've got the patient's driver's license, so that's one hurdle already overcome. But now comes the challenge of quickly entering all this information and passing it along to the rest of your team. 

But if you're using Pulsara, not to worry: we'd like to share with you a new feature that can make this process easy. Key identification data from a US driver's license can be automatically scanned into the patient channel using Driver's License Scanning. 

Topics: EMS Communication
3 min read

Pulsara’s New ED Availability: Matching EMS Demand with Hospital Supply

By Kinsie Clarkson on Mar 02, 2022

What if EMS could “see into the future," having access to critical details about a hospital's ED availability status—such as whether it was at capacity during a mass casualty event or whether its CT scanner was down—before they even reached the hospital? If EMS knew a hospital's ED availability ahead of time, they could quickly reroute their patients to the closest alternative available care, saving precious time for patients and care teams.

Now, they can. 

Introducing Pulsara's newest feature: ED Availability.


With this new feature, healthcare facilities and EMS agencies can now access ED Availability information directly from the platform. Specifically, critical details about a hospital’s capability to accept patients can be easily updated by each facility and will appear to EMS and Ambulance crews when choosing a destination. This means improved decision-making for EMS and faster, more efficient care for patients in their most critical moments. 

When EMS providers start a new patient case in Pulsara and go to select their destination, they'll now not only be able to see the available facilities in their area—they'll also be able to see the hospital's emergency department availability status, updated in real time by the facility. 

ED Availability allows healthcare facilities to post status updates about their Emergency Department's availability directly to the Pulsara platform. Hospitals that enable ED Availability can update their status in a matter of seconds, by switching out their icon and/or adding a brief comment. Read on to learn more!

3 min read

Pulsara Around the World - March 2022

By Isabella Rapp on Feb 25, 2022

It has now been a full two months of accidentally writing "2021" instead of "2022," and there are no signs of it stopping anytime soon. While still adjusting to the new year, Team Pulsara has been excited to jump into the ever-growing list of awesome conferences available around the globe!

Topics: Events
2 min read

Press Release: Pulsara Releases Innovative ED Availability Feature for EMS and Hospital Teams

By Team Pulsara on Feb 23, 2022

New functionality allows hospitals to notify EMS of ED availability, improving efficiency, collaboration, and patient care

Topics: EMS Press
4 min read

Ambulance Victoria Releases Data On Pandemic Response Times

By Kinsie Clarkson on Feb 16, 2022

The COVID-19 pandemic has lengthened response times for ambulance agencies worldwide, making it much more difficult to find placement for patients. A recent report released by Australia’s Ambulance Victoria confirmed that this trend has worsened significantly in the state of Victoria during the last three months of 2021, showing a significant increase in response times across the region.  

The new data from Ambulance Victoria shows that paramedics’ ability to respond to code 1 emergencies within the recommended standard of 15 minutes dropped by 12% over the previous 12 months, going from 79% in October to December of 2020 to 67% during the same period in 2021. This means that around one-third of code 1 emergencies waited more than 15 minutes for responders to arrive. Melbourne’s suburbs have been disproportionately affected by the delays, owing to distance. Towns like Melton and Cardinia averaged around 53%. 

Topics: COVID-19 Australia
6 min read

4 Keys for Managing Change Amid Chaos

By Kinsie Clarkson on Feb 09, 2022

Chaos is woven into the DNA of emergent care. Emergency care professionals face the unknown around every corner—from supporting a low acuity patient to managing a mass casualty event. You never know what you’re going to get. 

Sometimes, you have a day that’s more chaotic than others. Other times, the chaos lasts much longer than a day—it can become a lasting situation that extends into months and even years. Few seasons have been quite as chaotic as the COVID-19 pandemic. COVID has tested and tried our healthcare systems to the breaking point, introducing factors like virus spikes, hospitalization surges, burnout, and staffing shortages. 

To keep growing, keep improving, and keep adapting to the situation, some things will need to change. The problem is, it seems impossible to do anything about the situation while you’re treading water. It can feel like trying to bail out a rowboat as you continue to paddle—trying to do everything all at the same time. But if you can introduce a change that will help either paddle the boat or bail with less effort, the time and energy it takes to implement that change will ultimately help make the job easier for the long term. 

Topics: Change Management
3 min read

Arkansas Hospitals Streamline Patient Transfers With Pulsara

By Team Pulsara on Feb 02, 2022

As COVID-19 cases worsened across the state of Arkansas, hospitals struggled to keep up with the need. It became difficult to find bed placement for patients needing to be transferred to other facilities. The State of Arkansas decided to find a way to help hospitals make transferring and accepting patients easier. 

Over the last few weeks, Arkansas hospitals have replaced their former transfer process with a new system. Pulsara is a communication and logistics platform that connects hospitals across the state. The company's Virtual Placement Center shows hospitals when a patient needs a transfer and offers other hospitals the opportunity to initiate a conversation and accept them.

Interviewing a number of clinical leaders across Arkansas, reporter Ashley Godwin with Little Rock's CBS affiliate THV11 covered the story. "It's a virtual waiting room, essentially for patients requiring or requesting transfer throughout the state of Arkansas," said Dr. Rawle Seupaul, Chief Clinical Officer of UAMS.

Topics: Press Customer Success Transfer
3 min read

Pulsara Around the World - February 2022

By Isabella Rapp on Jan 26, 2022

JANUARY Recap

Pulsara's first conference of the year was a success! With seven of our Pulsarians in attendance - including our CEO/Founder and President - the NAEMSP Conference in San Diego, CA created opportunities to strengthen relationships with customers and nurture relationships with those seeking positive change in their healthcare system. 

Topics: Events
3 min read

Press Release: Arkansas-Based Saline Memorial Hospital Reduces STEMI Treatment Times By 28% In 4 Months with Pulsara

By Team Pulsara on Jan 12, 2022

How one rural Arkansas county is using integrated telehealth, communication, and logistics technology to treat patients faster

Bozeman, Mont., Jan. 12, 2022 —  Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, published new details on Arkansas-based Saline Memorial Hospital’s record improvements in patient care. The Saline Memorial Hospital Case Study reveals the unique challenges care teams were facing with a rapidly growing and dispersed population, and the solutions they found to markedly reduce treatment times, establish secure and reliable ECG transmissions, and improve real-time care team communication. 

Topics: STEMI Press Customer Success
3 min read

5 Keys to The Art of Customer Success in Healthcare Tech

By Betony Martin on Jan 05, 2022

Understanding Why Your Customer Operates the Way They Do, and How Your Product Can Help

Customer success is an art form. There is so much that goes into it: knowing workflow nuances, being aware of political subtleties, personality differences, current best practices, geographical needs, network systems of care, tech partners and competition, health status, data, etc., etc.

How do we do all this? 

Customer success is definitely an art, but there are some sound practices you can use to help set your customers up for a positive experience. Here are 5 keys to customer success in healthcare technology. 

Topics: Customer Success
8 min read

Pulsara Around the World - Winter & 2021 Recap

By Isabella Rapp on Dec 29, 2021

2021 was yet another year of all things new and "unprecedented," and Pulsara has worked hard to keep up with the rapidly changing healthcare system in this season of change. Join us as we look back at what Pulsara has been up to during the winter of 2021, and look ahead to what's coming up in 2022. 

Topics: Events
4 min read

Building a System of Care That Scales in a Stress Event

By Corey Ricketson on Dec 22, 2021

COVID-19 has taught us quite a bit about our current methods for communicating in a crisis. Whether you are currently experiencing a COVID-19 surge, are anticipating your next surge, or are catching up from your last surge, there is no doubt about one thing: the past two years have exposed many of the flaws in our system. There is good news, though. Now that we can pinpoint, identify, and examine some of the flaws, we have a clear path toward some new ways that we can set ourselves up for success in the future. 

Over the course of the pandemic, we’ve seen firsthand the results of our current systems. We now know that very few are truly prepared for all hazards and stress events. 

Topics: Communication Systems of Care Inter-Organization Communication
10 min read

Pulsara's 2021 Case Studies: A Review of Results & Improved Patient Care

By Kinsie Clarkson on Dec 20, 2021

It has been a challenging year in healthcare. The second year of the COVID-19 pandemic has brought burnout, staffing shortages, and the continued struggles associated with trying to care for patients during a pandemic. 

In the midst of it all, many healthcare systems have risen to the challenge and devoted themselves to providing better, faster, and more efficient care for their patients. They've achieved amazing things in 2021, and, in spite of the setbacks and challenges, have found ways to continue to deliver top-notch care for their patients.

Join us as we take a walk through Pulsara's 2021 case studies, celebrate the stories of some of our partner organizations, and highlight the amazing results they've achieved this year!

Topics: Stroke STEMI Trauma Customer Success
4 min read

Passing It Forward: Practicing Altruism in EMS with Pulsara

By Chris Moline on Dec 15, 2021

If you work in EMS, you experience many challenges during your shift. These challenges begin with always being in a state of readiness to safely arrive on-scene. Once you're there, you jump directly into the thick of the challenge and immediately start assessing problems with the information you can obtain at the time. It’s stressful, exhausting, exhilarating, and yet addictive at the same time—all these things and more.

Aside from treating and transporting patients, there are constantly other things to keep up with: ongoing training for new or updated software, equipment and devices, the latest industry treatment recommendations, and agency rules and regulations. Can EMS workers become fatigued, burned out, and experience depression? Absolutely! Why do they continue to do it, then?

Because while these challenges can and often do occur, there’s something internally higher that drives them to be a part of a “greater good”—to undergo uncomfortable situations for the benefit of others. This at its root is called altruism. Altruism has many shades of definition, but at its core, altruism is about individuals who put the needs and concerns of others above their own comfort and well-being. Altruism is a common trait for many in EMS. One example—amongst many—is a paramedic working out in freezing weather trying to safely extricate a patient from an MVA.

Topics: EMS
2 min read

Stay Connected with Pulsara Calling

By Tyler Hakamaki on Dec 13, 2021

Pulsara assists healthcare organizations by enhancing their communication experience during a patient encounter. We offer the ability to communicate important information about a patient's status through a variety of ways, including traditional phone calls, text-based messaging, and video/voice calls through Pulsara Calling.

Topics: Telehealth
2 min read

Ouachita County Medical Center Cuts DIDO for STEMI Patients by 50%

By Kinsie Clarkson on Dec 08, 2021

Ouachita County Medical Center (OCMC) is a not-for-profit hospital with 99 beds, serving residents of the rural community surrounding the city of Camden in southern Arkansas, about 100 miles from Little Rock. As a smaller, non-PCI facility, OCMC often coordinates transfers for their STEMI patients to PCI facilities.

Previously, when a patient arrived in the OCMC emergency room with a STEMI, whether by ambulance or private car, staff would first page a cardiologist at the patient’s preferred receiving facility, then wait for the physician to call back. Only then could they start the process of transferring the patient to a percutaneous coronary intervention (PCI) facility that could provide critical care. “Then we had to get a bed confirmed, and then we had to wait to get our EMS service to take the patient. And then, usually, most of those patients at that time went to Little Rock, which is about an hour and a half from where we are,” explained Jennifer Ray, RN, OCMC’s ER and ICU manager. “So the timeliness of the patient getting in and out was very, very slow.” How slow? During 2017, the average door-in, door-out (DIDO) time was 72 minutes for the 19 STEMI patients who came into the OCMC ER—more than double the 30 minutes or less recommended by the American College of Cardiology Foundation and the American Heart Association.

Topics: STEMI Press Consult Customer Success Transfer
3 min read

Unified Communication: A New System for Improving the Patient Journey

By Team Pulsara on Dec 06, 2021

Editor's Note: This article was originally posted on Becker's Hospital Review under the title "From communication silos to unified communication: 4 takeaways on a new system for improving the patient journey."

The traditional patient journey is plagued by communication silos. Multiple healthcare providers are involved in a patient's care from start to finish, but many times they don't have the tools needed to communicate effectively with each other. Pulsara enables unified communication that dismantles these silos, providing a single source of truth between disparate care teams that improves emergency care coordination.

In a November webinar hosted by Becker's Hospital Review, Joey Branton, Pulsara's Senior Vice President for Strategic Initiatives, discussed the silos in healthcare communication and described how Pulsara's solution provides improved networked communication with a system of care that scales.

Here are four key takeaways from the presentation:

Topics: Connected Teams Systems of Care
11 min read

The Future of EMS: An Interview with Corey Ricketson (Part 2)

By Kinsie Clarkson on Dec 01, 2021

The past two years have done a great deal to redefine the shifting identity of EMS. COVID-19 changed a lot about how we provide care, and some of the solutions we came up with have led to a watershed of self-discovery. With that, though, comes an equal number of questions. What does the shifting landscape of healthcare mean for EMS? What will the role of EMS be going forward? As the identity of EMS evolves and medics are given more agency, will they be able to help find solutions for problems like overcrowded emergency departments, while also giving patients both a better and more appropriate care experience? 

Corey Ricketson, Pulsara's Vice President of Strategic Accounts, recently had the opportunity to discuss these and other hot topics in EMS with Chris Cebollero on The Inside EMS podcast, hosted by EMS1. Corey shares his experiences visiting multiple EMS agencies throughout the country, as well as some top takeaways from how leading EMS agencies are finding solutions to issues like ED overcrowding. Chris and Corey talk community paramedicine, how EMS needs to adapt for the future, the importance of meeting patients where they are, and how interoperability, connection, and communication should be a main focus for EMS agencies.

Listen to the podcast below, and read on for part 2 of the interview! (If you missed part 1, check it out here.)

Topics: EMS ET3 Community Paramedicine Mobile Integrated Health Telehealth
12 min read

The Future of EMS: An Interview with Corey Ricketson (Part 1)

By Kinsie Clarkson on Nov 29, 2021

The past two years have done a great deal to redefine the shifting identity of EMS. COVID-19 changed a lot about how we provide care, and some of the solutions we came up with have led to a watershed of self-discovery. With that, though, comes an equal number of questions. What does the shifting landscape of healthcare mean for EMS? What will the role of EMS be going forward? As the identity of EMS evolves and medics are given more agency, will they be able to help find solutions for problems like overcrowded emergency departments, while also giving patients both a better and more appropriate care experience? 

Corey Ricketson, Pulsara's Vice President of Strategic Accounts, recently had the opportunity to discuss these and other hot topics in EMS with Chris Cebollero on The Inside EMS podcast, hosted by EMS1. Corey shares his experiences visiting multiple EMS agencies throughout the country, as well as some top takeaways from how leading EMS agencies are finding solutions to issues like ED overcrowding. Chris and Corey talk community paramedicine, how EMS needs to adapt for the future, the importance of meeting patients where they are, and how interoperability, connection, and communication should be a main focus for EMS agencies.

Listen to the podcast below, and read on for part 1 of the full interview! 

Topics: EMS ET3 Community Paramedicine Mobile Integrated Health Telehealth
2 min read

Thanks, Healthcare Workers: A Pulsara Visit to the Front Lines

By Colin Moravec on Nov 24, 2021

As Lead Implementation Project Manager at Pulsara, I help manage the implementation of our software at hospitals. My background is not clinical. Like the rest of the global population, I’ve been reacting, adjusting, and trying to comprehend the results of precisely what COVID-19 has done to our society, and especially our healthcare system. As the Delta variant surge began mid-summer, I had yet to get an inside personal look at how the COVID-19 pandemic affected our healthcare system.

And then, in early September, I got the eye-opening chance to visit a hospital.

Topics: COVID-19
3 min read

Seattle-Area EvergreenHealth Achieves Record 41% Decrease in Door-to-Puncture Times with Pulsara

By Nathan Williams on Nov 22, 2021

One healthcare system used Pulsara to achieve record door-to-puncture times and improved inter-organizational team communication for better care coordination. 

BOZEMAN, Mont., Nov. 22, 2021 — Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events published new details on Seattle-based EvergreenHealth’s record improvements in patient care. Reporting on their hospital and stroke program growth—and the increased communication challenges that growth brought on—the EvergreenHealth Case Study reveals the solutions they found to streamline care and communication across the whole organization spanning three sites. 

Serving a population of nearly 850,000 residents, EvergreenHealth is a growing two-hospital healthcare system with two emergency departments—one in Kirkland, Washington, and a freestanding emergency department in Redmond, Washington. Historically, the stroke teams were using pagers and audio calls to coordinate care. However, as both the hospitals and the stroke program grew, they began straining the limits of what former standard technologies could support. 

Topics: Press Customer Success
16 min read

Force Multiplier Patient Care - Q&A

By Team Pulsara on Nov 17, 2021

What if you could keep hundreds of low-acuity patients a week from having to needlessly go to the emergency room? With a scalable system of care, Austin-Travis County EMS is doing just that. In just three weeks, they kept 434 low-acuity patients out of the hospital—rerouting them to faster and more appropriate care via their ET3 clinic partner agency and the telehealth communications and logistics platform Pulsara.

Recently, Commander Steve White and Dr. Carlos Navarro presented a webinar to share their experience with creating the C4 unit, walk through a case study, and offer tangible takeaways and cutting-edge insights. If you haven't yet had the chance to catch up on the conversation, check out part 1 and part 2.

Read on to hear from Commander White and Dr. Navarro as they host a Q&A, answering audience questions about their system, how it works, and how its principles can be applied to other organizations. 

Topics: EMS ET3 Telehealth Customer Success
3 min read

Baptist Health Delivering Faster Patient Care with Pulsara

By Kinsie Clarkson on Nov 15, 2021

Baptist Health in Little Rock, Arkansas, is using new technology to reduce treatment times and deliver better patient care. Dr. Wendell Pahls, Medical Director of Emergency and Transfer Services at Baptist Health, spoke to The Vine about how Pulsara is helping them streamline communication and cut down treatment times. 

"It's really cool," said Dr. Pahls. "We've taken a very fundamental concept, which is that the sooner that we can treat you for time-sensitive illnesses—like strokes, heart attacks, and things like that—the sooner we can get you into definitive care, the better off you'll be. Everybody these days carries around one of these: a cell phone," he said. With Pulsara's communication and logistics platform, Baptist Health has been able to link all their different providers together on one patient channel, facilitating better communication around each patient—and, as a result, better, faster patient care. 

Check out the video interview here! 

Topics: Press
11 min read

Force Multiplier Patient Care [Part 2]

By Team Pulsara on Nov 10, 2021

What if you could keep hundreds of low-acuity patients a week from having to needlessly go to the emergency room? And what if, by doing so, you could reduce or eliminate the challenge of slow turnaround times, free up much-needed EMS and hospital resources, and help patients get the care they need faster, more affordably, and more efficiently?

Austin-Travis County EMS is doing just that. With a scalable system of care, they kept 434 low-acuity patients out of the hospital in just three weeks—rerouting them to faster and more appropriate care via the interconnected support of their ET3 clinic partner agency and the telehealth communications and logistics platform Pulsara.

On October 19th, Commander Steve White and Dr. Carlos Navarro shared their experience with creating the C4 unit, walked through a case study, and shared tangible takeaways and cutting-edge insights that you can apply to your own organization today.

Check out part 2 of their presentation below! (If you haven't yet had the chance to read part 1, check it out here.) 

Topics: EMS ET3 Telehealth Customer Success
3 min read

Pulsara Receives 2021 HealthTechZone Telehealth Award

By Nathan Williams on Nov 08, 2021

Telehealth Communications and Logistics Platform Honored for Improving Healthcare Delivery

BOZEMAN, Mont., Nov. 8, 2021Pulsara, the leading telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events announced today that the company has received a 2021 Telehealth Award from prominent healthcare technology news source HealthTechZone.com. The award recognizes companies innovating and improving health delivery and management towards exceptional customer experiences.

“On behalf of TMC and HealthTechZone, I would like to congratulate all of the Telehealth award winners,” said Rich Tehrani, CEO, TMC. “Every year I am so impressed by each winning company’s dedication to quality in solutions that benefit the overall customer experience—while driving ROI for companies that use them.”

Topics: Press Awards Telehealth
4 min read

Upcoming Webinar: Using Innovation and Technology to Improve Trauma and Stroke Patient Care

By Nathan Williams on Nov 03, 2021

The Evolution of “STRAUMA”: Using Innovation and Technology to Improve Trauma and Stroke Patient Care 

Not unlike other trauma centers, one of UCHealth Memorial Hospital Central's top mechanisms of injury is geriatric ground-level falls. As part of their Trauma performance improvement process, they identified an opportunity with relation to this population in which both Trauma and Stroke alerts were required. While they had their Trauma and Stroke alerts dialed in, they realized they still had a problem: their communication systems were not as fast or efficient as they could be when dealing with patients that needed coordinated care from both the Trauma and Stroke teams. They saw an opportunity to streamline alerts and coordination of care for those types of patients.

Presented by the American Trauma Society, with speakers Heather Finch, MSN, RN, CEN, TCRN, Manager of Trauma Services at UCHealth Memorial Hospital Central in Colorado Springs, CO along with moderator Kate Leatherby, Regional Vice President - West at Pulsara, learn how UCHealth turned all of that around with a little bit of innovation and technology. UCHealth Memorial Hospital Central has improved efficiency, eliminated phone calls to multiple people, and created a novel “STRAUMA” alert (Trauma + Stroke) with dual team notification and response for improved patient care and team coordination. 

Webinar Event Details

Date: Thursday, November 11th, 2021

Time: 1:00 PM EDT | 12:00 PM CDT | 11:00 AM MDT | 10:00 AM PDT

Cost: FREE

Webinar Host: American Trauma Society

Topics: Technology Systems of Care
3 min read

Upcoming Webinar: The Future-Proof Health System

By Nathan Williams on Nov 01, 2021

The Future-Proof Health System: How Dismantling Communication Siloes Can Support Better Care Delivery Today and Tomorrow

In the largest pandemic of our lifetime, learn how healthcare leaders are using a unified communication and logistics platform to not only manage the COVID-19 crisis, but also lay the foundation for a new reality in healthcare—including the dismantling of communication silos between disparate care teams, single source of truth patient care coordination, and systems of care that scale.

Presented by Joey Branton, Senior Vice President of Strategic Initiatives at Pulsara, this presentation will provide tangible takeaways that you can apply to your own organization.

Topics: Technology Systems of Care
4 min read

Pulsara Around the World - November and December 2021

By Isabella Rapp on Oct 29, 2021

With back-to-back events all month, October has come and gone in a flash. Let's take a look at the exciting things Team Pulsara has been up to in October, and find out where you can catch us on the road in November and December.

Topics: Events
17 min read

Force Multiplier Patient Care [Part 1]

By Team Pulsara on Oct 27, 2021

What if you could keep hundreds of low-acuity patients a week from having to needlessly go to the emergency room? And what if, by doing so, you could reduce or eliminate the challenge of slow turnaround times, free up much-needed EMS and hospital resources, and help patients get the care they need faster, more affordably, and more efficiently?

Austin-Travis County EMS is doing just that. With a scalable system of care, they kept 434 low-acuity patients out of the hospital in just three weeks—rerouting them to faster and more appropriate care via the interconnected support of their ET3 clinic partner agency and the telehealth communications and logistics platform Pulsara.

On October 19th, Commander Steve White and Dr. Carlos Navarro shared their experience with creating the C4 unit, walked through a case study, and shared tangible takeaways and cutting-edge insights that you can apply to your own organization today.

Check out part 1 of their presentation below! 

Topics: EMS ET3 Telehealth Customer Success
4 min read

New Zealand Looks to Improve Access to Health Data

By Kinsie Clarkson on Oct 22, 2021

In April of 2021, New Zealand Health Minister Andrew Little announced plans to abolish the 20 district health boards (DHBs) and replace them instead with a single organization called Health New Zealand, which will be responsible for hospitals across the country. 

The unexpected announcement was a major indicator of changes to come in New Zealand's health system. As the system reforms its organizational and decision-making structure, they are also looking for a solution to a fragmented data system in health IT. 

New Zealand has struggled with a fragmented process for transmitting patient data for many years. Current processes don't allow for the seamless, secure transmission of patient data between facilities.

Topics: Electronic Health Records New Zealand
6 min read

What Do Medics Think About Community Paramedicine?

By Hannah Ostrem on Oct 20, 2021

On March 2, 2021, the U.S. Department of Health and Human Services released a report detailing trends in the utilization of Emergency Department services between 2009 and 2018. Between 2009 and 2016, ED rates slowly but steadily increased. During the COVID-19 pandemic, ED volume rates have trended down, but the number of people needing care has not changed. And during COVID surges, open beds have become a precious commodity. 

The increased demand on medical providers' time and resources has been met with a particularly intriguing solution involving a newer model of care: community paramedicine.

Topics: EMS
6 min read

Caring for Specialty Patients: 10 Things Every Medic Should Know

By Team Pulsara on Oct 15, 2021

Editor's Note: The following content originally appeared on EMS1.com. Special thanks to our guest blogger, Drew Rinella for EMS1 BrandFocus. 

Specialty patients present unique challenges to EMS providers in the field. Whether it's a rare medical condition, an unusual medical device, or an unfamiliar treatment, specialized conditions will require different considerations from more routine calls. But don't worry; even if you aren't familiar with the patient's condition or device, there are some practices you can use to help minimize the degree of unfamiliarity and still provide top-notch care for your patient. 

Here are 10 things you need to know about caring for specialty patients and managing resources around their care.

Topics: EMS
4 min read

Upcoming Webinar: Force Multiplier Patient Care

By Nathan Williams on Oct 13, 2021

Force Multiplier Patient Care: How EMS Leaders are Revolutionizing the Industry through ET3 Clinic Partner Agencies & Mobile Technology

What if you could keep hundreds of low-acuity patients a week from having to needlessly go to the emergency room? And what if, by doing so, you could reduce or eliminate the challenge of slow turnaround times, free up much-needed EMS and hospital resources, and help patients get the care they need faster, more affordably, and more efficiently?

Austin-Travis County EMS is doing just that. With a scalable system of care, they kept 434 low-acuity patients out of the hospital in just three weeks—rerouting them to faster and more appropriate care via the interconnected support of their ET3 clinic partner agency and the telehealth communications and logistics platform Pulsara.

Presented by Steve White, Commander of Texas’s Austin-Travis County EMS Collaborative Care Communication Center Initiative (C4), along with Dr. Carlos Navarro, Medical Director for Care Value Optimization, Austin market WellMed Medical Management, the speakers will share tangible takeaways and cutting-edge insights that you can apply to your own organization today.

Topics: EMS Events Customer Success
2 min read

Saline Memorial Hospital Reduces STEMI Treatment Times by 28% in 4 Months

By Isabella Rapp on Oct 11, 2021

Saline Memorial Hospital is the only full-service hospital in the rural area of Saline County, Arkansas. Serving over 120,000 people, Saline Memorial is licensed for 177 beds and has its own EMS service (MedTran) that brings in 85 to 90% of their patients. According to Brian Mann, Saline Memorial's Director of Growth and Outreach, Saline County is and has been “one of the fastest-growing counties in Arkansas for around a decade.”

With a rapidly growing population and a system running to keep up, Saline Memorial Hospital was looking for a way to reduce their treatment times for patients arriving via EMS. Because it serves a dispersed population across a large service area and is the only American College of Cardiology Accredited Chest Pain Center in the community, Saline Memorial struggled to keep their first medical contact-to-device times low. The ACC and the AHA recommend a standard of 90 minutes. According to Jeannie Otts, RT, R, CV, ARRT, Cardiac Cath Lab Director, Saline Memorial’s STEMI patients’ first medical contact-to-device time averaged around 105 minutes from the field.

Topics: STEMI Press Customer Success
10 min read

Are Pagers More Reliable Than Cell Phones?

By Isabella Rapp on Oct 08, 2021

Debunking the myths of integrated mobile technology

For a long time, pagers have been considered the logical choice for hospitals because they can get a message through even when a cell phone can’t get a signal. They have been standard in healthcare for over 40 years for good reason. 

However, mobile technology has come a long way over the past two decades. It's become the way we communicate for everything else in our lives. We text friends and family members. We can even order a pizza and track it to the front door. In the healthcare world, there have been holdups to converting to mobile technology, mostly due to concerns about the reliability of smartphones when compared to pagers. So, let's compare, contrast, and bust a few myths about pagers....

Topics: Connectivity Pager
6 min read

How Telehealth Can Help With Staffing Shortages in EMS

By Kinsie Clarkson on Oct 06, 2021

It has been a rough eighteen months for all disciplines within healthcare. Since the start of the pandemic, call volumes have increased. More people need help. And yet, as the pandemic drags on, there are fewer and fewer providers still on the job. Emergency services agencies around the world are experiencing staffing shortages. Headline after headline after headline has demonstrated that the problem is both severe and widespread.

Many factors have contributed to staffing shortages in EMS across the United States, as well as ambulance services in the UK and Australia. These factors will need to be addressed soon. In the meantime, however, those still on the job are left looking for ways to continue providing care for their patients. Staffing shortages are hard enough but are made even worse for those left behind when the lack of providers starts to impact the level of care they can provide. 

Over the past year, telehealth became a favored tool in non-emergent care for helping clinicians treat patients from a distance. However, many EMS agencies are now discovering that leveraging telehealth as a part of normal practice can actually help save time, preserve resources, and increase the output of smaller crews. 

If you're struggling with staffing shortages, here are a few ways telehealth may be able to help you work with the resources you have. 

Topics: EMS COVID-19
8 min read

10 Things You Need to Know to Prepare a Successful Grant Application

By Team Pulsara on Oct 04, 2021

Editor's Note: This article originally appeared on EMS1.com. Special thanks to our guest author,EMS1 BrandFocus Staff

This step-by-step guide will help you plan, prepare and apply for grant funding to support your EMS organization

Many public safety organizations find themselves with tight budgets, asked to do more with less – especially with declining tax revenues and increased calls for service during the pandemic. Grant funding is a good way to supplement your annual budget, and there are plenty of resources, whether public (state, federal and local) or private (foundations, corporations, etc.).

The coronavirus pandemic significantly challenged and strained our nation’s healthcare system, including EMS agencies from coast to coast. Lawmakers have enacted legislation providing about $5.3 trillion to help mitigate the economic burden. In particular, the American Rescue Plan Act of 2021 provides aid to help first responders and healthcare professionals.

If you are just beginning your search for grant funding or are familiar with grants but unsure of how to prepare an application, here are 10 best practices for success when searching for and applying for grant funds:

Topics: Funding
10 min read

8 Places to Invest in Provider Safety

By Team Pulsara on Oct 01, 2021

Editor's Note: On August 11th, EMS1, Fitch & Associates, and the National EMS Management Association released their fourth annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS. This fifth and final entry in the 2021 Trend Report is written by Rob Lawrence, director of strategic implementation of PRO EMS Cambridge, Massachusetts, and executive director of the California Ambulance Association.


Safety, security, well-being, and fatigue: Key organizational indicators of a robust workforce

After a tumultuous year, we anticipated some shifts in the 2021 EMS Trend Report. We did not see a major shift in levels of burnout, or why providers are leaving their agencies, as we may have expected. What we did see, however, was a change in the three most critical issues facing EMS today. In a shift from 2020, provider mental health and provider safety rounded out the top three critical issues, behind retention of quality personnel, which has remained consistent.

The 2021 EMS Trend Report survey revealed a lot about respondents’ opinions regarding their safety and well-being. Views on and requests for support for mental health of both providers and their patients were telling, as was the need to offer physical and personal protections, both on the person and in the vehicle.

Topics: EMS Trend Report
3 min read

Pulsara Around the World - October 2021

By Isabella Rapp on Sep 29, 2021

September Recap

To kick off a busy September, Pulsara was selected as a JEMS 2021 Hot Product Winner at EMS Today! Pulsara’s newest version and functionality allow emergency services teams to practice at an expanded scope with dynamic tools, including group video conferencing, deep linking, the Pulsara Summary Report, and more.

Topics: Events
2 min read

UCHealth Memorial Hospital Central Saves Time for Trauma Patients

By Kinsie Clarkson on Sep 27, 2021

As a tertiary care center and Level I trauma facility in Colorado Springs, Colorado, the trauma team at UCHealth Memorial Hospital Central had their patient care process dialed in. However, there was one part of their process they weren’t satisfied with: their communication system.

The team was receiving notifications through an alarm dispatch system, which ran through the hospital operators and was then manually managed by each individual service line. UCHealth’s Associate Nurse Manager, Nikki Schroeder, BSN, RN, CEN, TCRN, described their process: “Prehospital providers would call in to our ED charge nurse, relay pertinent information, and then the ED charge nurse would determine what level of activation was required. To notify our hospital team, the charge nurse would give the information to our unit clerk, and our unit clerk would page our 811 paging system. That’s how the trauma surgeon, the ICU, and the whole trauma team got notified.”

Topics: Press Customer Success
4 min read

NHS Works to Increase UK Mental Health Services as Need Reaches Crisis

By Kinsie Clarkson on Sep 24, 2021

The COVID-19 pandemic has impacted the world in innumerable ways, but it's growing increasingly apparent that it's contributed to a worldwide crisis of another kind: mental health.

The need for mental health resources in the UK is on a sharp incline. Dr Adrian James, the president of the Royal College of Psychiatrists, recently stated that the pandemic has posed a great threat to mental health, and threatens to undo years of progress without a new injection of funds into the system. 

While mental health has been a growing need for a number of years, the demand has increased exponentially since the start of the COVID-19 pandemic. In June of 2021, a record 1.5 million people across the UK received mental health treatment from the National Health Service (NHS). According to Dr James, many more desperately need that treatment. After a year of lockdowns, an estimated 1.6 million more people have come forward looking for help, and are waiting for treatment.

Topics: United Kingdom Mental Health
7 min read

Is Poor Leadership More Dangerous Than a Pandemic?

By Team Pulsara on Sep 22, 2021

Inoculate EMS leaders with the skills necessary to effectively lead our caregivers and organizations


Editor's Note: 
On August 11th, EMS1, Fitch & Associates, and the National EMS Management Association released their fourth annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS. Today's entry is written by
Anthony Minge, Ed.D., a senior partner at Fitch & Associates.


Hopefully, we are nearing the end of one of the worst healthcare crises in modern times. At the time of this writing, there have been over 187 million known cases of COVID-19 worldwide and over 4 million deaths, in excess of 600,000 deaths in the U.S. alone. The COVID-19 pandemic has impacted and been a drain on almost every single aspect of humanity, in many instances, devastatingly and critically. The effects on our economy, healthcare system, and society will continue to be felt for years to come. EMS and public safety have literally been on the front lines
since the beginning and the impacts have most certainly not been positive.

Topics: EMS Trend Report
15 min read

Roundtable: Incremental Change in EMS Through Transformative Events

By Team Pulsara on Sep 20, 2021

Editor's Note: On August 11th, EMS1, Fitch & Associates, and the National EMS Management Association released their fourth annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS. Today's entry is a roundtable discussion with a panel of distinguished industry experts, conducted by Kerri Hatt, Editor-in-Chief for EMS1.



EMS leaders interpret the 2021 EMS Trend Report results and the permanent solutions needed for challenges highlighted by the pandemic


The COVID-19 pandemic forced EMS providers, leaders and educators to shift gears, in service delivery, in training and in where EMS fits into public health. While the biggest challenges in EMS are not new – retention, burnout, salary, mental health – the ever-evolving public health emergency shed new light into how staffing, safety and sacrifice influence provider optimism and wellness.

The sixth annual EMS Trend Report explores how the last year has shaped EMS resilience. We asked industry experts to analyze how the results reflect current healthcare trends, what they mean for the future of EMS service delivery, and how they can guide efforts to support providers in the years ahead.

Topics: Trend Report
4 min read

Why Is Change So Hard? The Start to Successful Change Management

By Kate Leatherby on Sep 17, 2021

Change management is something I learned about during the course of my academic adventures, and at the time, it made a lot of sense. I could think of numerous examples of both failures and successes in change management that I had observed or been directly involved in during the span of my professional career. My studies had armed me with some valuable knowledge of different change management frameworks and ways to overcome and navigate process and people challenges. But I had never had a chance to apply my acquired skills in such a dramatic way until I started working at Pulsara.  

One of the first things I remember hearing about when I started at Pulsara was: “We have a saying here: change is 5% the technology, 15% process, and 80% about people.”

Topics: Change Management
7 min read

How MCHD Medics Are Using Mobile Tech to Connect to Medical Directors

By Team Pulsara on Sep 15, 2021

Editor's Note: This article originally appeared on EMS1.com as "Medical Direction: Stepping Up the Ladder." Special thanks to our guest author, Casey Patrick, MD, FAEMS, Assistant Medical Director for Montgomery County Hospital District EMS. 


MCHD has been using mobile communication technology to allow medics to consult their medical directors, sharing audio, snapshots, and video from inside the patient's home or the ambulance

At Montgomery County Hospital District EMS service in Greater Houston, we looked for a streamlined way to step critically ill patient prehospital care up the ladder to medical direction

Our telehealth journey began when we integrated the Pulsara communication app about two years ago, both as our intra-service communication tool and with a vision to progress to use it with our receiving hospitals. 

Real-time communication allows the medics to consult a district chief, a supervisor, a high-ranking medic—or, as in our case—a medical director, sharing audio, snapshots, and video from inside the home or the ambulance. 

Topics: Technology Innovation Telehealth
4 min read

Press Release: Pulsara Selected as a JEMS 2021 Hot Product Winner at EMS Today

By Team Pulsara on Sep 13, 2021

Pulsara’s powerful new functionality has received special recognition for its innovative and practical contributions to EMS and patient care. 

BOZEMAN, Mont., September 13, 2021Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, and JEMS (Journal of Emergency Medical Services) are proud to announce the selection of Pulsara as a 2021 Hot Product at the virtual EMS Today Conference & Exposition. Pulsara’s newest functionality allows EMS teams to practice at an expanded scope with dynamic tools, including group video conferencing, deep linking, the Pulsara Summary Report, and more.

Through Pulsara, EMS can alert their Mobile Integrated Health (MIH) team for a patient who may be sick but not critical. The community paramedic arrives on scene, communicates via live video with their medical director, connects the patient with their primary physician, and creates a healthcare plan. This frees up ambulance crews to remain available for time-sensitive emergencies while less critical patients can receive treatment without transport.

Topics: Press Awards
7 min read

Remembering 9/11: Picking up the Pieces and Shaping the Future

By Kinsie Clarkson on Sep 11, 2021

PART 2 of 2


Editor’s Note — This is Part 2 on the events that took place on September 11, 2001, through the personal account of Chief John Peruggia, retired Chief of FDNY EMS. If you haven’t yet, please read Part 1 — Remembering 9/11 Through the Lens of FDNY’s Chief of EMS.


Planes hit. 

Buildings collapse. 

Lives are lost. 

Loved ones are lost. 

Grief. Fear. Anger. Mourning. 

Tragedies shape everything that comes after them, separating time into two distinct frames: Before, and After. 

The dust settles, and those left behind in its wake are left to pick up the pieces. 

Through the loss, through the darkness, come sparks of innovation. 

9 min read

Remembering 9/11 Through the Lens of FDNY’s Chief of EMS

By Kinsie Clarkson on Sep 10, 2021

PART 1 of 2


Editor’s Note — I recently had the privilege of spending time with Chief John Peruggia, retired Chief of FDNY EMS. He shared his vivid memories of September 11, 2001, and how the world has (and hasn’t) changed over the past 20 years. Chief, thank you for your time and sacrifice to the EMS community.


Where were you on September 11, 2001? Instantly, each of us can vividly remember what we were doing when two planes collided with the World Trade Center. The stories that came from that day continue to echo down through the years, as we approach the 20th anniversary of the event.

But few people quite know the story like those who were there. 

Chief John Peruggia was one of those people. 

2 min read

Pulsara to Showcase New ECG Integration at UK’s Emergency Services Show, September 7-8, 2021 (PRESS RELEASE)

By Team Pulsara on Sep 06, 2021

Meet Pulsara for live demos, simulations, and a game-changing ECG integration to improve clinical workflows and communication.

BOZEMAN, Mont., September 6, 2021 — Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, announced today that the company will be attending the Birmingham, UK Emergency Services Show where it will showcase its latest ECG integration with the Philips Tempus Pro advanced patient monitor. This state-of-the-art integration enables ambulance services to share Philips monitor diagnostic quality 12-lead ECGs directly with the A&E before arrival—across the Pulsara communication platform—enabling clinical teams to prepare for the patient’s arrival quickly.  

As the UK’s leading annual showcase of the blue light sector, the Emergency Services Show will feature hundreds of exhibitors, live demos, learning opportunities, and premier networking. According to the show’s website, “The two-day event brings together all disciplines from the emergency services sector to discover innovative technology and operational solutions, share their experiences and unite in their collaborative approach to public safety.” 

Topics: Press United Kingdom integrations
11 min read

The State of the Profession: The 2021 EMS Trend Report

By Team Pulsara on Sep 03, 2021

Editor's Note: On August 11th, EMS1, Fitch & Associates, and the National EMS Management Association released their fourth annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS. Today's entry is written by Anthony Minge, EdD, senior partner at Fitch & Associates.

The More Things Change, the More They Stay the Same

How EMS is poised to tackle the challenges ahead after the greatest public health threat in generations

There’s no doubt that COVID-19 has had an impact on the profession. From call volume, to protective equipment, to technology adaptation, many things changed in between our 2020 and 2021 surveys. But what impact did COVID-19 have on the EMS community’s perception of itself? The answer, of course, is not simple. But the quick summary? Not as much impact as we might have thought.

Topics: EMS Trend Report
3 min read

Pulsara Around the World - September 2021

By Isabella Rapp on Sep 01, 2021

August Recap

It was a busy month for Regional Sales Manager Wes Wood and others as they staffed the Pulsara booth at two in-person conferences and one virtual event. From Phoenix, AZ to San Antonio, TX, the flexibility and scalability of both our platform and team were evident at these exhibitions. 

COVID-19 has not seemed to slow down over the last few months; however, Pulsara is working hard to help our customers and their communities effectively manage the surge of patients and transfers throughout hospitals.  Both the Texas Emergency Medical Task Force (TX EMTF) and the Montgomery County Hospital District (MCHD) in Texas have leveraged Pulsara as an innovative solution and are able to not only reduce excessive phone calls, but also monitor their patients all through the mobile platform.

Pulsara also made groundbreaking strides forward in a rural and underserved Colorado community by integrating a telehealth and community paramedicine program with emergency services and hospitals in the area. After its success, the Teller County, CO leaders worked with Pulsara to publish a case study highlighting the radical development of their communities and how other emergency services agencies across the globe can do the same. Check out the video below:

 

As we head into the month of September, we kick off a busy conference season. Here's where you can find us!

Topics: Events
2 min read

EvergreenHealth Achieves Record Door-to-Puncture Times with Pulsara

By Kinsie Clarkson on Aug 31, 2021

As a two-hospital healthcare system with a freestanding emergency department and Level III Trauma Center, EvergreenHealth in Kirkland, Washington serves a population of nearly 850,000 residents. Over the past few years, their teams and service lines have grown accordingly.

EvergreenHealth’s stroke teams were using pagers and audio calls to coordinate care. However, as both the hospitals and the stroke program grew, they began straining the limits of what former standard technologies could support.

“As we were growing the service line, bringing on EvergreenHealth Monroe, considering the freestanding ED, and bringing more neurohospitalists into our program, there was potential for communication to continue to become more fragmented,” said RN Nurse Navigator for EvergreenHealth’s Stroke Center, Meg Briggs, BSN, RN, SCRN. “You can imagine what it was like with the neurohospitalists spanning three sites, having to keep it all together.”

Topics: Stroke Customer Success
6 min read

8 Things to Look for in a System of Care That Scales

By James Woodson, MD on Aug 27, 2021

Editor's Note: The following post is adapted from a presentation Dr. James Woodson recently gave at the Arab Health Conference in Dubai on June 24th, 2021 entitled "Enabling Networked Communication: How Innovations in Mobile Technology Can Be Leveraged For Better Quality Of Care." Though the content was specifically tailored for conference attendees, the principles Dr. Woodson shares apply to healthcare systems worldwide. Watch the full presentation below, or check out Part 1 and Part 2 of our blog coverage.

If you're looking to build a communication and logistics system that can scale to meet your needs, you'll need a strong infrastructure built on the right kind of technology. There are many different types of solutions out there, from platforms that have been built specifically to cover certain parts of the care process to popular platforms that weren't even designed for healthcare at all. 

So the key question is: What are the traits of a system that will scale to meet your needs, no matter what kind of situation is thrown at it?

As the founder and CEO of Pulsara, I've spent a lot of time researching, experimenting, and observing what works and what doesn't. Here are 8 things I've learned to look for in a communication and logistics solution that can meet your organization's needs, no matter the scale of the situation. 

Topics: Regional Systems of Care
5 min read

Why Systems of Care That Scale Represent the Future of EMS

By Kris Kaull on Aug 25, 2021

Editor's Note: On August 11th, EMS1, Fitch & Associates, and the National EMS Management Association released their fourth annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS. Today's entry is written by Pulsara's very own Chief Marketing Officer, Kris Kaull.

As COVID-19 continues to shape the landscape of healthcare, many profession-altering changes are here to stay. The most impactful of these is the paradigm shift to the “connected worker.”

While this may be a new term in healthcare, it has been covered extensively in manufacturing. As Natan Linder wrote in Forbes, “For years, we interpreted poor manufacturing outcomes to poor human performance (as much as 70% of mistakes in factories occur on human-centric processes). But things changed with the fundamental insight that humans aren’t actually the problem. Badly designed or overly complex work systems are.”

Healthcare faces even greater challenges. There was a time where a healthcare professional may have shined based on their clinical expertise alone. But this is no longer the case. I met with a neurologist in Seattle who told me that she makes, on average, 17 phone calls before she sees a stroke patient. Consider the time-sensitive tasks and coordination that need to be completed by a team in order to properly treat a critical patient: multiple phone calls, pages, answering services, handwritten notes, and radio communications.

Topics: Connected Teams COVID-19 Telehealth
4 min read

How MCHD Is Monitoring Employee Health During COVID-19 with Pulsara

By Kinsie Clarkson on Aug 23, 2021

When COVID-19 struck Texas in early 2020, Montgomery County Hospital District suddenly faced a whole host of new problems. Patients were still calling 911 and needed emergent care, but not all of them needed—or wanted—to be transported to the hospital. Paramedics were daily putting themselves at risk as they entered environments that could expose them to COVID-19. 

“Early on, we didn't know what was going to happen,” said Rob Dickson, MD, FAAEM, FACEP, FACEM, and EMS Medical Director at MCHD. “And we were all—across the nation, across the world—struggling with procedures and PPE and how we could best look after our employees.”

MCHD had a brief window to come up with innovative solutions. They had been using Pulsara to streamline care team communication around stroke and STEMI patients. But in response to the crisis, they began using Pulsara for a completely different purpose: regularly checking in with their employees who had contracted or had been exposed to COVID-19.

Topics: COVID-19 Pulsara PATIENT Customer Success
4 min read

EMS Employee Retention: Building a Positive Organizational Culture

By Colin Moravec on Aug 20, 2021

COVID-19 has brought about a lot of challenges and changes in the healthcare industry. EMS agencies are BUSY. They have been pushing themselves to the max supporting their communities and putting themselves in harm’s way to help their communities through the COVID-19 pandemic. 

EMS agencies embody the value of grit. They get the job done at all costs, regardless of obstacles. This value is what makes EMTs and paramedics unique. They stay cognizant of their role in the community and in the chain of medical care, and they execute their job faithfully, regardless of the environment. This value of gritty determination makes up the culture of many EMS agencies and EMT professionals. 

Organizational culture is “a pattern of shared basic assumptions learned by a group as it solves its problems.”1 It's the shared beliefs and values established by leaders and then communicated and reinforced in the environment, which ultimately shape team member perceptions, behaviors, and understanding.

Topics: EMS Wellness
2 min read

Texas EMTF Simplifies Patient Transfers During COVID-19 (Case Study)

By Kinsie Clarkson on Aug 18, 2021

When the COVID-19 pandemic flared in the state of Texas in early 2020, the state struggled to load balance their COVID-19 patients. Some areas of the state experienced overwhelming waves of surge, while other areas had available beds and resources. Matching the particular needs of complex patients with available beds and other resources necessary for each patient was difficult.

They sought out a solution that would help create a virtual placement center for smooth patient transfers—supporting effective COVID-19 management and surge mitigation and a 75% reduction in excessive phone calls.

Topics: Regional Systems of Care COVID-19 Customer Success Emergency Management
3 min read

PRESS RELEASE: Groundbreaking Telehealth Program Reaching Rural & Underserved Populations

By Team Pulsara on Aug 16, 2021

Teller County, CO develops a first-of-its-kind telehealth program using Pulsara as the backbone for rural health communications

BOZEMAN, Mont., August 16, 2021 — Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, published new details on Teller County, Colorado’s groundbreaking community paramedicine and telehealth program. Reporting on their initial challenges, the solutions they found, and results, the “911-INITIATED TELEMEDICINE: Next-Level Patient Care for Rural Colorado” case study reveals a new pathway forward for EMS agencies across the globe.

As COVID-19 escalated across the country in early 2020, EMS and hospital leaders in Teller County, CO identified that residents were reluctant to seek care—for any condition—at the hospital. “Up to 40% of our EMS volume does not want to go to the hospital once 911 arrives,” said Dr. Jeremy DeWall, EMS Medical Director for the Teller region. “Looking at our numbers, the fear was that we were missing a large group of people who were without healthcare or afraid to go to healthcare because of COVID-19.” 

Leveraging their already thriving community paramedicine program, Teller County’s Ute Pass Regional Health Service District and Emergency Medical Specialists, PC set in motion a new 911-initiated telemedicine program, utilizing Pulsara’s telehealth capabilities to address the acute needs of the community. 

Topics: Press Community Paramedicine COVID-19 Telehealth
5 min read

3 Ways Your Smartphone Can Improve EMS to ED Communication

By Team Pulsara on Aug 13, 2021

Editor's Note: Special thanks to our guest blogger, Yoona Ha with EMS1's BrandFocus Staff.

When you’re transporting a patient with a time-sensitive emergency, every second matters. JAMA researchers found that it takes an average of seven minutes for EMS units to arrive on the scene, and nearly one in 10 encounters involve up to a 30-minute wait. For some patients, like those who are transported for having an ischemic stroke, every moment is critical.

Patients with time-sensitive emergencies often get treated by multiple providers at different points along their care journey, each of whom has to update the next provider with the patient’s information. In a highly stressful emergency room environment, it’s easy for communication to break down during EMS patient handoffs.

Topics: EMS Telemedicine Technology Innovation
7 min read

The Connected Provider: How Tech-Unified Teams Improve Patient Care

By James Woodson, MD on Aug 11, 2021

Editor's Note: The following post is adapted from a presentation Dr. James Woodson recently gave at the Arab Health Conference in Dubai on June 24th, 2021 entitled "Enabling Networked Communication: How Innovations in Mobile Technology Can Be Leveraged For Better Quality Of Care." Though the content was specifically tailored for conference attendees, the principles Dr. Woodson shares apply to healthcare systems worldwide. (Watch the full presentation here, or check out Part 1 and Part 3 of our blog coverage.)

Poor communication in healthcare is an ongoing issue around the world. Miscommunication costs over $1.7 billion in the U.S. alone each year, causes 80% of serious medical errors during transitions of care, and contributes greatly to preventable deaths. 

When we look for the root cause of the problem, it's actually pretty simple: disconnected human work.

There's a brand new industry on the rise that revolves around the concept of the connected worker. Connected worker platforms started in manufacturing, and are starting to move into other industries. The basic idea behind them is to use a combination of hardware, network, and software tools to enable frontline workers to communicate with supervisors or fellow employees who are in another location. 

I think there is a lot that healthcare can learn from these types of platforms. We should be looking at the concept of the connected provider: a healthcare provider who navigates their environment and communicates with other team members through connective technologies. Mobile technology can enable clinicians to ask questions and share information with the right team member at the right time, empowering them to act on behalf of each individual patient within their broader system. 

Topics: Communication Regional Systems of Care Systems of Care Inter-Organization Communication
3 min read

How Telehealth is Transforming Behavioral Health Patient Care (Video)

By Nathan Williams on Aug 09, 2021

Mental health is a growing need around the world. Over 50 million people in the United States alone1 in 5 adultsare dealing with mental health issues. And the trend extends to all ages; 1 in 6 young people in the U.S. between the ages of 6 and 17 struggle with mental health. Living through a global pandemic has only made matters worse. In May 2021, Children's Hospital Colorado declared a state of emergency for pediatric mental health

Over the past few years, Ute Pass Regional Health Service District in Teller County, Colorado, has set out to improve care for mental health patients. They built a top-tier community paramedicine program uniquely trained to respond to mental health calls. They also equipped their community paramedics with Pulsara, a healthcare communications, telehealth, and logistics platform. The result is a dynamic program that meets mental health patients where they are. 

Topics: Telemedicine Community Paramedicine Telehealth Mental Health
5 min read

Teamwork & Communication Impact Patient Outcomes. Here's the Evidence.

By Hannah Ostrem on Aug 06, 2021

It's difficult to have a healthy team dynamic without good communication. 

But in healthcare, a positive team dynamic isn't the only thing depending on good communication. One retrospective analysis found that communication and teamwork issues were among the most frequent contributing factors to incident reports and adverse events. In fact, one report in the analysis showed that 30% of all surgical procedures included a communication failure. On top of that, 36% of those failures caused delays in treatment time, errors in the surgical procedure, or tension among the care team.

For patients, that's a significant impact on the quality of their care experience. Delays and errors can mean complications, a longer stay in the hospital, and an even longer road to healing. 

Topics: Communication Connected Teams
9 min read

10 Things You Need to Know About Treating Burns

By Team Pulsara on Aug 04, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, David Wright, MS, PA-C, NREMT-P, for EMS1 BrandFocus

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The most important initial care step is to stop the burning process, but it’s also critical to know how to identify the type of burn and estimate the total area affected to help select the most appropriate destination for the patient

You and your partner are responding to a 911 call. Dispatch informs you that your patient suffered a burn. There is no additional information available at this time because the caller is quite panicked.

Your mind starts to race – maybe it’s a child who pulled a hot pot of noodles on top of themselves, maybe it’s a teenager playing with gasoline, maybe it’s a firefighter who was battling a fire, maybe it’s a grandparent who fell on a space heater.

No matter the situation you find when you arrive on scene, there are a few basic principles that apply to all burn patients. Here are 10 things EMS providers need to know to better assess and treat burns.

Topics: EMS Patient Safety
2 min read

Teller County, CO Leverages Pulsara for First-of-Its-Kind Telehealth Program (Case Study)

By Kinsie Clarkson on Aug 02, 2021

911-Initiated Telemedicine: Next-Level Patient Care for Rural Colorado


As EMS and hospital leaders in Teller County, Colorado watched cities like New York grapple with COVID-19 in March of 2020, they knew they needed to carefully plan their response. Fear of the virus spread even faster than the virus itself, and it quickly became apparent that nearly half of Teller County’s residents were reluctant to seek care—for any condition—at the hospital.

Dr. Jeremy DeWall, EMS Medical Director for the Teller region, observed the trend firsthand. “Up to 40% of our EMS volume does not want to go to the hospital once 911 arrives,” he said. “Looking at our numbers, the fear was that we were missing a large group of people who were without healthcare or afraid to go to healthcare because of COVID-19.”

Teller County has a robust and successful community paramedicine program, and were already using Pulsara, a healthcare communication and telehealth platform, for EMS and hospital communication when COVID-19 hit. Their paramedics were accustomed to securely sharing patient information and communicating with the hospital through the Pulsara platform.

That gave James McLaughlin, Director of Community Paramedicine at Ute Pass Regional Health Service District, an idea. McLaughlin joined forces with Dr. DeWall and Emergency Medical Specialists, PC to set in motion a 911-initiated telemedicine program, allowing community paramedics to continue to serve patients and get them examined by a board-certified emergency physician—from their homes. 

Read the case study (or download it here) to learn how UPRHSD and EMS, PC worked together to continue to care for patients through the COVID-19 pandemic, reaching underserved populations and providing their community with a personalized, high-quality level of care. 

To learn more about how hospitals and EMS organizations are using Pulsara to improve communication, reduce treatment times, and mitigate the spread of COVID-19, check out our customer success stories

Topics: Telemedicine Community Paramedicine Telehealth Customer Success Rural Health
3 min read

Pulsara Around the Country - August 2021

By Audrey Peart on Jul 30, 2021

July Recap

With our teams attending two trade shows — one in Georgia and the other in Mississippi — it seemed like the south couldn't get enough of our Pulsarians in July (or of Pulsara CMO Kris Kaull, who gave the keynote and presented a session at the ENGAGE User Conference). 

"Hello? Can you see us now?" That's right, folks! In July, Pulsara introduced an enhancement to the platform's calling capabilities — Group Video Conferencing!  The upgrade gives care teams the power to add multiple team members across organizations onto one video call.

Topics: Events
3 min read

PRESS RELEASE: Pulsara Calling Enables New Logistics & Communication Interactions With Group Video Conferencing

By Team Pulsara on Jul 28, 2021

To further support care teams, Pulsara introduces enhancements to the communication platform’s calling capabilities.

BOZEMAN, Mont., July 28, 2021 — Pulsara, the leading mobile telehealth, communication, and logistics platform that connects healthcare teams across organizations, announced today a recent enhancement to the platform: Pulsara calling featuring group video conferencing. This upgrade, available for all users of the platform at no extra charge, includes the ability to add multiple team members as needed across organizations and adds overall improved usability—including configurable default behavior for camera and speaker and advanced controls for call participants. 

“The group video conferencing addition to Pulsara calling marks an exciting next step in Pulsara’s journey to improve the lives of people in need and those who serve them,” said Erich Hannan, Pulsara’s Chief Technology Officer. “We've heard loud and clear from our customers how important exceptional audio and video experience is to support and enhance patient care. Pulsara calling with group video enables even more powerful and streamlined communication and collaboration across teams and organizations.”

Topics: Press
7 min read

How Networked Communication Enables Better Quality Care (PT1)

By James Woodson, MD on Jul 26, 2021

Editor's Note: The following post is adapted from a presentation Dr. James Woodson recently gave at the Arab Health Conference in Dubai on June 24th, 2021 entitled "Enabling Networked Communication: How Innovations in Mobile Technology Can Be Leveraged For Better Quality Of Care." Though the content was specifically tailored for conference attendees, the principles Dr. Woodson shares apply to healthcare systems worldwide. (Watch the full presentation below or at this link, and check out Part 2 and Part 3 of our blog coverage.)

As a board-certified emergency physician, I practiced medicine for many years in several different areas of the United States. Through my clinical experience, I discovered that my passion was actually to focus on systems of care: How do you combine multiple different organizations, resources, and people together to quickly surround a patient and provide care for them?

For the past decade, I've been studying how to leverage mobile technology to be able to bring people together, and how to actually create a shared consciousness around a single patient event. 

Digital health is a massive, multi-faceted landscape. The current emphasis on chronic care management, health, and wellness is incredibly important—and as healthcare begins to decentralize, that's where the focus should be. However, my focus is on the acute care space and uniting care teams.

The acute care space usually serves patients that are often undifferentiated and have an unscheduled and unstructured need. When an event happens, how do they enter into the acute care system? How do we get the right patient to the right facility with the right resources at the right time?

Topics: Communication Regional Systems of Care Systems of Care Inter-Organization Communication
3 min read

Eliminating Delays in Care for EMS With Pulsara

By Kinsie Clarkson on Jul 23, 2021

Time is everything in time-sensitive emergencies. But you don’t need us to tell you that. 

You know that time is tissue. You know that every minute counts, and every minute impacts your patient’s outcome. It’s your job: care for the patient, stabilize them, and transport them to the next stage in their care journey as quickly as possible. 

So why does it sometimes feel like the system isn’t built to support that? 

Delays in care happen for many, many reasons, but they all boil down to one thing: communication. 

We have a lot of different communication technologies that do the job they were meant to do: radios, pagers, phones, and fax machines. But they don’t talk to each other. With every middleman a message travels through, it’s another delay for your patient. And when time is of the essence, it’s essential to make sure that the right information gets to the right person at the right time.

Topics: EMS Time Sensitive Emergencies
4 min read

How LewisGale Regional Health System is Using Pulsara

By Team Pulsara on Jul 21, 2021

When our customers experience the benefits of Pulsara—from faster door-to-needle times and minimized errors to improved team communication and reduced costs—it goes without saying that we love to share and celebrate their successes. LewisGale Regional Health System in southwest Virginia is just such a case, recently releasing both a press release and video testimonial about how Pulsara is helping them better support their patients and care teams.

From their press release:

“EMS plays a vital role in improving care for these patients, and we’ve known for some time that patients with life-threatening conditions receive faster treatment when EMS activate the appropriate hospital team from the field,” said Steven Pasternak, MD, emergency department medical director at LewisGale Medical Center. “This new, cloud-based, mobile technology further decreases the amount of time it takes to communicate vital data and activate hospital teams compared to traditional methods of communication between ERs and EMS. For example, if a patient has had a suspected cardiac event, the EKG administered by EMS in the field can be transmitted in real-time to the hospital, which enables the hospital to be ready to perform, if necessary, a cardiac catheterization procedure to open blocked arteries as soon as the patient arrives.”

Topics: STEMI Communication Customer Success
22 min read

10 Things You Need to Know About Pediatric Analgesia

By Team Pulsara on Jul 19, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Jonathan Lee, for EMS1 BrandFocus

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Make a plan for treating pediatric pain that includes managing unfamiliarity and stress in both the patient and their parents or caregivers

The most complete definition of pain is “an unpleasant sensory and emotional experience associated with, or resembling that associated with, actual or potential tissue damage” (IASP). It is a highly complex and subjective condition in any patient.

With pediatrics, this complexity is intensified by the fact that paramedics don’t encounter pediatric patients as frequently, creating more unfamiliarity and stress. Challenges related to paramedic training and exposure to pediatrics often lead to myths and misconceptions. Here are 10 important things every provider should know about managing pain in children.

Topics: EMS Patient Safety Pediatrics
4 min read

Product Feature: Pulsara PATIENT

By Kinsie Clarkson on Jul 16, 2021

When the COVID-19 pandemic hit in March of 2020, many healthcare systems needed technology to adapt to the evolving situation. Most healthcare systems had telehealth capabilities for scheduled patients, but struggled to figure out how to use telehealth for unscheduled and acute care. Could telehealth help EMS? The Emergency Department? Could technology help prevent exposure for clinicians providing emergent care, and not just for clinicians conducting scheduled appointments?

In March of 2020, we released Pulsara PATIENT: a mobile provider-to-patient platform that allows you to communicate directly with patients and approved family members through live audio and video calls. 

Topics: Pulsara PATIENT
2 min read

Get EMS Feedback on Patient Outcomes with Pulsara

By Kinsie Clarkson on Jul 14, 2021

As a medic, you matter to your patients’ care. 

You are the first person on the scene. You are the first to see the patient, to assess them, and to decide what kind of treatment they need. You decide whether they need transport to the ED, or whether they are safe to stay at home. 

Your decisions guide and influence the rest of their care journey. 

For most medics, involvement with a patient’s case ends when they drop the patient off at the hospital. Most don’t receive any feedback on the patient’s case, how their treatment went, or what their outcome was. Only one in three EMS agencies reports having any access to electronic, patient-specific medical information.

But...you need this kind of feedback. (What gets tracked gets improved.)

Topics: EMS
13 min read

10 Things EMS Providers Need to Know About Responding to Mental Health Calls

By Team Pulsara on Jul 12, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Sarah Calams of EMS1 Frontline Voices. 

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Community paramedics are pioneering new ways to care for mental health patients – here’s how

Since the COVID-19 pandemic, EMS providers have seen an alarming uptick in patients refusing to go to their doctor’s office or the emergency room. Many others – including those with urgent conditions – have even been hesitant to call 911.

“We saw patients who were just foregoing all of their medical care – they were ignoring their emergency conditions,” said James McLaughlin, director of the community paramedicine program at Ute Pass Regional Health Service District in Woodland Park, Colorado.

To ease his community’s fears, McLaughlin introduced a new Healthcare Options Mobility and Engagement, or HOME, program, which pairs an in-home paramedic visit with a telehealth consult by a physician – like Dr. Jeremy DeWall, EMS medical director at Ute Pass Regional Health Service District.

Topics: Telemedicine ET3 Community Paramedicine Mobile Integrated Health Telehealth Customer Success Wellness Mental Health
5 min read

How Networked Communication Makes Care Teams Exponentially Better

By Team Pulsara on Jul 09, 2021

Networked Communication Tools Create Better Care Team Connections

When inter-organizational healthcare systems utilize shared communication tools, every member of the patient’s care team has access to the most up-to-date and accurate information available—in real time.

A People-Focused Solution

Pulsara is a HIPAA-compliant, secure and easy-to-use app that unites the entire care team, resolving many of the challenges of coordinated care.

It’s a networked communication platform that connects people when seconds matter with a secure, unified patient channel—replacing multiple phone calls, radio reports, faxes, and pagers—and allowing care teams to communicate efficiently and effectively when treating patients.

Topics: Regional Systems of Care Connected Teams Systems of Care Inter-Organization Communication Customer Success
5 min read

[Webinar] Systems of Care That Scale: How EMS Leaders Are Building the Future

By Nathan Williams on Jul 07, 2021

As the pandemic subsides, EMS leaders and organizations are not just in recovery mode; they are also reevaluating and restructuring their care systems based on what they’ve learned. From routine patient transports to the largest pandemic of our lifetime to managing Texas’s devastating winter ice storm in February 2021, Texas EMS clinical leaders are using scalable mobile technology to lay the foundation for the new reality of EMS—including Mobile Integrated Healthcare, Community Paramedicine, and Telehealth.

Are your systems of care flexible and scalable enough to handle daily operations and also quickly adapt to the next disaster, active shooter incident, or large-scale event?

Topics: Regional Systems of Care COVID-19 Emergency Management
4 min read

UNITED We Stand: Cultivating Unity in Healthcare

By Brett Lyle on Jul 02, 2021

Annual Celebrations Bring Us Together

National holidays bring people together. We spend time with friends, families, and neighbors. We unite in common celebrations. 

But this last year has been different. 

Unity

In healthcare, the word unity has taken on a much greater meaning in the wake of COVID-19. As the world buckled under the weight of a global pandemic and many retreated into isolation, healthcare providers pulled together and risked their own safety to serve others. Information was shared across borders to help each other navigate uncharted territory. 

We asked ourselves many important questions: Are we putting our needs aside for the health, safety, and security of the general population? Are we doing things for the greater good? Are we sacrificing the right things and for the right reasons?

Topics: EMS Regional Systems of Care
2 min read

Pulsara Around the Country - July 2021

By Audrey Peart on Jun 30, 2021

June Recap

As many areas of the U.S. reached record-high temps, our Pulsarians managed to keep their cool in June as they kicked off the return to in-person trade shows, attending two stateside, and our first internationally in Dubai. 

June was a big month for Pulsara for another reason....we announced our first annual healthcare and user group Conference, Pulsara CONNECT! Coming to you virtually from the comfort of your home on October 12 - 13, Pulsara CONNECT is our way of giving back to the healthcare community after a challenging and transformative year. Registration is now open for the FREE virtual Pulsara CONNECT Conference.

Topics: Events
2 min read

Stop Repeating Yourself: Replacing the EMS Radio Report with Pulsara

By Kinsie Clarkson on Jun 28, 2021

Do you ever get tired of repeating yourself as you tell the same patient story multiple different times, to multiple different audiences?

You write on the back of your glove to keep track of what’s happening with your patient on scene and during transport. You deliver your report to the hospital via radio, to let them know what to expect when you arrive. You give an in-person inpatient report when you hand off the patient at the bedside, and you may also have to complete a leave-behind hand-written “short form.” And finally, you’ve got the patient care report that you complete afterward, within 24 hours of the case. 

That’s at least five different times you have to repeat the same basic information to update everyone who needs to be in the know. 

What if there was a better way? (Hint: there is!)

Topics: EMS Connected Teams
3 min read

Communication Technology Improves Inter-Organizational Care Coordination

By Team Pulsara on Jun 25, 2021

In a world where mobile apps are tapped to organize or simplify nearly every aspect of our lives—from tracking food deliveries to requesting transportation—healthcare communication seems to be the final frontier.

Leveraging connected mobile technologies results in a single channel for information sharing. And it’s key to overcoming communication challenges across inter-organizational patient treatment. It’s time to leverage the simplicity and convenience of this everyday technology to improve healthcare communication and patient care.

Just imagine how this could work in your healthcare system...

Topics: Connected Teams Inter-Organization Communication
5 min read

Why Reducing Length of Stay Is Critical for Patient & Hospital Wellbeing

By Kinsie Clarkson on Jun 23, 2021

In time-sensitive emergencies, it’s easy to see how each passing minute impacts a patient’s outcome, for better or worse. The faster a patient receives treatment, the better chances they have at a good outcome. When you’re performing a time-sensitive intervention for a stroke or trauma patient, you know that every minute matters. 

But what happens after the patient is admitted to the hospital? What about the minutes slipping past that aren’t quite as noticeable: the time while a patient recovers, waiting to be discharged? 

How does the length of a patient’s stay in the hospital impact their outcome?

Topics: Communication Patient Safety Length of Stay
2 min read

Save The Date! Pulsara Announces First Annual Healthcare & User Group Conference, Pulsara CONNECT

By Team Pulsara on Jun 21, 2021

CONNECT with industry leaders on the latest research and best practices in STEMI, stroke, and emergency management in a post-COVID-19 world. 

BOZEMAN, Mont., June 21, 2021  Pulsara, the leading telehealth and communication platform that connects teams across organizations, announced today the company’s inaugural Pulsara CONNECT Conference. Slated for October 12-13, 2021, this FREE virtual international experience allows attendees to engage with world-class industry experts and thought leaders across the healthcare community. With four tracks—EMS/Community Paramedicine, STEMI/Cardiac, Stroke/Neuro, and DES/Emergency Management—attendees will take away tangible best practices that they can incorporate within their region. Topics include everything from the latest research and best practices surrounding time-sensitive emergencies to creating systems of care that scale in a world attempting to recover from COVID-19 and prepare for what might be next.

Topics: Press Events Pulsara CONNECT
5 min read

How Switching to Interoperable Technologies Can Unite Care Teams

By Team Pulsara on Jun 18, 2021

Assembling the Right Care Team is Complex.

There are a lot of logistics that go into coordinating time-sensitive care for a single patient. From the first notification from EMS to contacting all the appropriate members of the team to making sure everyone has the right information, trying to assemble the team in time for the patient's arrival is a complex process. 

In order to address all of a patient's time-sensitive needs, you need to coordinate with multiple team members. This often creates challenges in timing, location, and communication for care teams.

Quality patient care requires in-sync collaboration with medics, nurses, physicians, and specialists—all working within different organizations—from EMS agencies to hospitals to labs and clinics. In today’s healthcare systems, patient data is shared up, down, and across communication silos, spanning different organizations and technology platforms.

Topics: Connected Teams Inter-Organization Communication
15 min read

How Mobile Communications Are Transforming Australian Healthcare (PT3)

By Kinsie Clarkson on Jun 16, 2021

New technology is often an exciting prospect. It's fun to experiment with, especially when it promises to help streamline a cumbersome process. But ultimately, the true test of technology is whether it actually improves the way you do things...and when it comes to technology in healthcare, how it helps you provide better care for your patients.  

So when a group of leading experts and clinicians in Victoria, Australia implemented Pulsara to improve communication between their care teams, they were curious about what the innovative new technology could do for them. But more importantly, they wanted to see what it could do for their patients.

Over the past few years, they have successfully developed a streamlined system for making sure everyone on the team has the right information at the right time. And, they're happy to report, their new system has helped them provide stellar care for their patients.

Topics: Regional Systems of Care Connected Teams Systems of Care Customer Success Australia
3 min read

Pandemic Pivot: The Story of Pulsara PATIENT

By Brittany Norman on Jun 14, 2021

2020 was a year of pivots.

Movies being released on streaming services and Netflix rather than in theaters. Peloton and home virtual gym sales through the roof. Zoom & Microsoft Teams replacing the office board room. All of these are shining examples of our ability to use technology to adapt during the perilous times of COVID-19. With our need to remain connected while isolated, we saw everything from your cousin’s baby shower to your favorite artist’s concert taking place online.

So what was the answer that Pulsara, a company already based in healthcare communication and connection, had for the sudden need for flexibility that the global pandemic demanded?

Enter: Pulsara PATIENT

Topics: Communication Telemedicine COVID-19 Pulsara PATIENT Telehealth Customer Success
4 min read

I See What You're Saying: Pulsara Images

By Chris Moline on Jun 11, 2021

Have you ever noticed how challenging it can be to describe what you see to a person not presently with you? You could be witnessing some spectacular spectacle or some terrifying sight, but try as you might to communicate your experience, your words seem weak.

However, send a photo of what you see, and suddenly there's mutual understanding. The image instantly conveys context and meaning. You've heard the phrase "a picture is worth a thousand words" repeated time and again. Cliché notwithstanding, this phrase continues to ring true in human communications.

Topics: Communication Time Sensitive Emergencies Images
12 min read

How Mobile Communications Are Transforming Australian Healthcare (PT2)

By Kinsie Clarkson on Jun 09, 2021

Change management is hard. Adopting new technology and new workflows can be an exciting process, but that process may also bring hesitance, skepticism, fear, and doubt. It's not easy to change the way you've always done things. 

So when a group of leading experts and clinicians in Victoria, Australia implemented new technology to improve communication between their care teams, they worked hard to make sure that everyone was on the same page. And it worked. They've seen a great deal of success with their strategies, and have successfully developed a streamlined system for making sure everyone on the team has the right information at the right time—a system that their teams now love. 

Topics: Regional Systems of Care Connected Teams Systems of Care Customer Success Australia
5 min read

Rural Hospitals Are in Danger of Closing: Here's How Telehealth Can Help

By Kinsie Clarkson on Jun 07, 2021

Becker's Hospital Review recently reported that as of April, 354 rural hospitals in the U.S. are still at a high risk of closing, unless their finances immediately improve. Those 354 hospitals account for almost exactly 25% of all 1,430 rural hospitals in the United States. Every state has at least one hospital with a high risk of closure, though, in states like Oklahoma, that number is as high as 28. 

As rural hospitals look for solutions, some are turning to technology to come up with new and innovative ways to find the funds to keep their doors open. Among the most surprising? Telehealth. 

Topics: Telemedicine Telehealth Rural Health
5 min read

Large Vessel Occlusion Strokes: How to Assess LVO Patients

By Brandon Means on Jun 04, 2021

Large Vessel Occlusion (LVO) strokes are considered to be one of the most severe types of strokes. As with all other stroke types, rapid treatment is key. Mechanical thrombectomy is now the accepted standard of care for treating LVO, meaning that it's critical to take the patient to an interventional-capable facility as quickly as possible—even if that means taking them somewhere further away than the closest available hospital. Time is of the essence; are you up to speed on what to look for when assessing for LVO? 

Topics: Stroke EMS Progressive Paramedicine
14 min read

How Mobile Communications Are Transforming Australian Healthcare (PT1)

By Kinsie Clarkson on Jun 02, 2021

Patient care involves many moving parts, several teams, and a lot of people. How do you get everybody on the same page, especially when messages have to travel through multiple communication methods before they reach their intended recipient? How do you unite all the disparate teams involved in a patient's healthcare journey—from ambulance to emergency department to specialty teams—into one region-wide system of care? 

Over the last few years, a group of leading experts and clinicians in Victoria, Australia have implemented cutting-edge technology to improve communication between their care teams. They've seen a great deal of success with their strategies, and have developed a streamlined system for making sure everyone on the team has the right information at the right time.  

In this three-part series, you'll hear directly from them on their search for a solution, the results they've seen, and the advice they would offer other systems that want to build their own regional system of care. 

View the full webinar video discussion below, or read on for Part 1 of the full roundtable! (Part 2 and Part 3 can be accessed here.)

Topics: Regional Systems of Care Connected Teams Systems of Care Customer Success Australia
5 min read

The EMS Patient Care Report: 3 Essential Elements of a Great Report

By Brandon Means on May 28, 2021

The patient care report is one of the most crucial parts of a call. This is your chance to give the hospital a brief report about your patient and let them know that you're on your way, giving them time to prepare for your arrival. Typically, though, you have to deliver your report in the midst of a chaotic scene, and things are equally as hectic at the hospital. What information is essential to communicate to the hospital before arrival?

Topics: EMS Progressive Paramedicine
6 min read

Pulsara Around the Country - June 2021

By Audrey Peart on May 26, 2021

2021...So Far

It's (maybe not-so) hard to believe that we're almost halfway through 2021! With COVID-19 vaccinations rolling out and states opening up again, tradeshow season is once again upon us. Before we take a look at where our Pulsarians are heading in June, let's venture into the past for a quick recap of how Team Pulsara has been spending the first half of 2021. 

Topics: Events
3 min read

PRESS RELEASE: St. Dominic Hospital Improves Patient Care Through Innovative Triage Protocol

By Team Pulsara on May 24, 2021

How one Mississippi hospital pioneered a cross-departmental triage workflow in their facility by leveraging a mobile-first telehealth communications platform

BOZEMAN, Mont., May 24, 2021 — Pulsara, the leading telehealth and communication platform that connects teams across organizations, announced today that St. Dominic Hospital, located in Jackson, MS, has pioneered an innovative new triage protocol that uses Pulsara’s platform to improve care team communication and patient care. After initially embracing Pulsara for front-end stroke and STEMI care, the hospital recently saw an opportunity to further improve other cross-departmental workflows via the same mobile-first platform.

Topics: Press Innovation Customer Success
2 min read

10 Things You Need to Know to Optimize Your EMS Operations [FREE EBOOK]

By Kinsie Clarkson on May 21, 2021

While it’s critical that EMS providers stay on top of the latest clinical skills for saving lives, it’s also important to look for ways to improve overall operations, especially as ongoing changes brought about by the COVID-19 pandemic continue to change the way EMS providers deliver care.

From our free eBook, learn 10 things you need to know about four key operational issues, including interagency cooperation, the expanding role of telehealth in EMS, and lessons learned from the COVID-19 pandemic. We also explore how new innovations in your EMS station can help prepare providers to deliver the best patient care possible, as well as promote the safety and well-being of EMS providers themselves.

Topics: EMS 10 Things You Need To Know
4 min read

Pulsara Named a 2021 SIIA CODiE Award Finalist For Best Business Technology Pivot

By Team Pulsara on May 19, 2021

BOZEMAN, Mont., May 19, 2021 — Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced today that the company was named a 2021 SIIA CODiE Award finalist in the category of Best Business Technology Pivot. Finalists represent the best products, technologies, and services in software, information, and business technology.

Acknowledged as the premier awards program for the software and information industries for over 35 years, the SIIA CODiE Awards are produced by the Software & Information Industry Association (SIIA), the principal trade association for the software, education, media, and digital content industries. Pulsara was honored as one of 153 finalists across the 43 business technology categories, including two categories in response to COVID-19.

Topics: Press Technology Awards
4 min read

Cutting-Edge Medic: 3 Reasons Why You Should Never Stop Learning

By Brandon Means on May 14, 2021

As a medic, you never know what your next call could be. Of all healthcare providers, your job is often the most unpredictable. Some types of calls are much more straightforward than others...and sometimes, the ones you might have less experience on—such as pediatric or OB-GYN calls—can be nerve-wracking. How do you turn the calls that scare you into calls you feel confident heading into? 

Pulsara's Vice President - Medical OPS, Brandon Means, teamed up with EMS1 to produce an original video series of critical paramedicine tips and techniques, called Progressive Paramedic. In this week's video and blog post, we throwback to Brandon's paramedic days as he reviews the three reasons why it's important to be a lifelong learner in EMS. Check it out below!

Topics: EMS Evidence-Based Guidelines Progressive Paramedicine
3 min read

Frontline Warriors: How Nurses are Saving the World

By Angie Cunningham on May 12, 2021

Happy International Nurses Day! Acknowledging the dedication of nurses across the globe seems a fitting way to round out Nurses Week 2021. Through my nearly three decades as a nurse, I cannot recall a time when the recognition of hard work, sacrifice, and commitment nurses exhibit daily has ever been so publicly promoted as it has throughout the COVID-19 pandemic. From media stories on nurses giving up their full-time positions to travel to regions hit hardest with COVID-19 to assist their peers—to the WHO designating 2020 The Year of the Nurse—to community members rallying to celebrate and support hospital staff as they enter and leave their shifts, a greater awareness of the complexities of the nursing profession has emerged.

As stated by ICN President Annette Kennedy, “Politicians understand the cost of educating and maintaining a professional nursing workforce, but only now are many of them recognizing their true value.” While no one enters into nursing for notoriety or recognition, it is well deserved and greatly appreciated.

Topics: Healthcare Emergency Medicine nursing
9 min read

10 Things to Know About the Changing Scope of Out-of-Hospital Care

By Team Pulsara on May 10, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author,  Marianne Meyers, BS, for EMS1 BrandFocus. 

Topics: EMS ET3 Community Paramedicine Mobile Integrated Health
5 min read

Airway Management: Why and When to Manage a Patient's Airway

By Brandon Means on May 07, 2021

Airway management is the set of procedures and techniques medical professionals use to ensure that a patient's breathing pathway does not become obstructed if at risk or to clear the airway if already obstructed. It is a critical, life-saving skill all medics must be well-versed in. 

But when should you manage a patient's airway? And why should you do it one way vs. another way?

Pulsara's Vice President for the Western Region, Brandon Means, teamed up with EMS1 to produce an original video series of critical paramedicine tips and techniques, called Progressive Paramedic. In this week's video and blog post, we throw back to Brandon's paramedic days as hereviews the three indications that a patient needs their airway managed. Check it out below!

Topics: EMS Emergency Medicine Progressive Paramedicine
7 min read

It's Time to Leverage Mobile Technology to Create Systems of Care That Scale

By Cynthia Bradford Lencioni on May 05, 2021

Imagine that you are a paramedic in a rural region who has been summoned by 999 dispatch to the scene of a home accident. All you know is that there is a patient with suspected burns who is counting on you to save his life. When you arrive on scene, you quickly determine that your patient is a young child of about eight years of age with third-degree burns on at least 20% of his body, including his upper torso and head. He is deteriorating rapidly into shock. Given the extent of his injuries, you realize that per protocol, he needs immediate transport to a burn centre. As your partner begins to start an IV, you radio the regional command centre to provide the patient’s status and urgently request critical-care transport via air ambulance. Precious seconds turn into minutes as you stand by waiting for a reply from the command centre with an ETA for the air ambulance team... 

Topics: Technology Connected Teams Systems of Care United Kingdom
4 min read

Reducing Stroke Treatment Times with Networked Communication

By Kinsie Clarkson on May 03, 2021

It’s an oft-quoted fact that for patients suffering from a stroke, 1.9 million neurons are lost every minute their condition goes untreated. Every minute makes a difference—not just between life and death, but in the patient's quality of life once they survive. Will they be able to walk downstairs? Feed themselves? Communicate with their loved ones?

There are many factors that determine how quickly it's possible for a patient to receive treatment. However, there is one consistent obstacle in the way of getting patients timely treatment: the time it takes providers to communicate vital information to everyone on the team. 

Topics: Stroke Communication
4 min read

Healthcare Story Time: Celebrating Outstanding Patient Care

By Kinsie Clarkson on Apr 30, 2021

Today marks the last day of Patient Experience Week 2021, as we celebrate the healthcare providers who go above and beyond to deliver great care for their patients. And this year, we have a lot to celebrate. The past year has demonstrated the strength and resilience of healthcare providers like no other. From the very start of the COVID-19 pandemic, healthcare workers around the world have continually put their own safety on the line to help patients in need.

Here at Pulsara, we are privileged to support the heroic men and women who have served on the front lines of this pandemic, sacrificing greatly in order to care for patients. In celebration of their service and dedication, we'd like to share a few of the wins in patient care that some of our customers have achieved, even in the midst of the COVID-19 pandemic. 

Topics: Stroke Telemedicine COVID-19 Telehealth Customer Success Australia
3 min read

Meet Us in Dubai at the 2021 Arab Health Conference!

By Kinsie Clarkson on Apr 28, 2021

Looking for an excuse to go to Dubai?

Or perhaps you've been wanting to learn more about Middle East healthcare and would love the opportunity to network with global healthcare leaders and influencers (like Pulsara!) — facilitating the continuous advancement of healthcare in the region and the world?

Then look no further than the 2021 Arab Health Conference this June 21-24! In addition to opportunities like exclusive international networking and exposure to the newest state-of-the-art medical technologies and processes, you'll also not want to miss Dr. James Woodson, MD, FACEP, Founder and CEO of Pulsara, as he presents the session 'Enabling Networked Communication: How Innovations in Mobile Technology Can Be Leveraged for Better Quality of Care.' 

Read on to learn more!

Topics: Communication Technology
3 min read

CHI St. Vincent Adopts Advanced Communication System

By Team Pulsara on Apr 26, 2021

CHI St. Vincent Adopts Advanced Communication System for Heart Attack, Stroke, and Trauma Patient Care


CHI St. Vincent became the first health system in Arkansas to implement the full suite of 
Pulsara communication capabilities for coordinated teams to dramatically improve responses for every patient type, including ST-Elevation Myocardial Infarction (STEMI) heart attacks, stroke and other trauma care scenarios. Pulsara is a telehealth and communication platform that enables HIPAA compliant, dynamic networked communications between EMS, hospitals, and other healthcare providers for any patient event. Following successful Arkansas trials at multiple hospitals that saw average Door-to-Device treatment time for STEMI patients reduced by 19-percent, allowing cardiologists to get patient blood vessels reopened faster, the Arkansas STEMI Advisory Council proposed that healthcare services begin adopting Pulsara statewide in April 2020.

Topics: Press Customer Success
4 min read

How Mobile Technology Is Decentralizing Healthcare

By Tyler Hakamaki on Apr 23, 2021

In the early 2000s, if you had told someone you could Facetime someone across the world, they would have asked what "Facetime" is. Fast forward to early 2015’s declaration by TechCrunch contributor Tom Goodwin: “Uber, the world’s largest taxi company, owns no vehicles. Facebook, the world’s most popular media owner, creates no content. Alibaba, the most valuable retailer, has no inventory. And Airbnb, the world’s largest accommodation provider, owns no real estate.”

Software is allowing for the decentralization of goods and services and has created an environment that can connect the masses. "Decentralization" refers to the transfer of control and decision-making from one centralized entity to a distributed network. It means your network has become more connected, enabling faster response times. 

The same decentralization is happening with healthcare.

Topics: Communication Technology Telehealth
2 min read

Pulsara Named a Finalist in the 2021 Excellence in Customer Service Awards

By Team Pulsara on Apr 21, 2021

BOZEMAN, Mont., April 21, 2021Pulsara, the only mobile telehealth and communication platform that connects healthcare teams across organizations, announced today that the company has been honored as a finalist in the 2021 Excellence in Customer Service Awards presented by Business Intelligence Group.

“On the frontline of our uncertain times are customer service professionals and suppliers without whom we wouldn’t be able to live as comfortably as we have for the last year,” said Maria Jimenez, Chief Operating Officer of the Business Intelligence Group. “It is our honor to recognize Pulsara as they are leading by example and making real progress on improving the daily lives of so many.”

Topics: Press Awards
4 min read

Relief Act to Allow CMS to Pay for Treatment In Place During COVID-19

By Kinsie Clarkson on Apr 19, 2021

With the signing of the American Rescue Plan Act of 2021 on March 11th, CMS will now be allowed to reimburse ambulance services for treating patients in place during the public health emergency caused by the COVID-19 pandemic. 

The measure comes in response to the widespread need for treatment-in-place caused by the pandemic. As hospitals reached capacity and it became clear that not every patient needed transport to the emergency room, many EMS agencies were directed to render services to patients in their homes, avoiding transport where possible. Traditionally, EMS has only been reimbursed for transporting patients to the hospital. 

Rob Lawrence, director of strategic implementation of PRO EMS and executive director of the California Ambulance Association, described the impact of the measure: "Specifically, this waiver would allow CMS to pay for ground ambulance services furnished in response to a 911 call (or equivalent in areas without 911) in cases where a patient was not transported but was instead treated in place in accordance with community-wide EMS protocols."

Topics: COVID-19 Funding
6 min read

Upcoming Webinar: How Mobile Communications Are Transforming Patient Care

By Nathan Williams on Apr 16, 2021

Breakdowns and bottlenecks in healthcare communication systems frequently cause a myriad of delays in patient care. Legacy systems like radios, pagers, fax machines, and multiple phone calls connect clinicians but aren't always able to efficiently get the right message to the right person at the right time. Combined with the challenges presented by the COVID-19 pandemic, it's clear that our current systems of communication need to be reimagined. Healthcare officials must begin to think differently. 

Your acute care, collaboration, and coordination solution needs to be scalable and flexible, enabling you to adapt quickly to the dynamic needs of patients and clinicians—and span across all organizations involved in patient care. By replacing legacy systems with one solution that covers the entire care continuum, health providers can achieve reduced treatment times, conserve resources, and improve the lives of both patients and caregivers.

When: The evening of April 27 in the USA; 11 AM on the 28th in New South Wales, Australia

Cost: FREE

Registration: Click here to register

Read on for further details!

Topics: Stroke Communication Technology Connected Teams Telehealth Australia New Zealand
3 min read

Study: Community Paramedicine Is “Growing in Impact and Potential”

By Kinsie Clarkson on Apr 14, 2021

A Canadian study published prior to the COVID-19 pandemic indicates that community paramedicine programs are improving care and outcomes for patients. 

According to researchers Michael J. NolanKatherine E. Nolan, and Samir K. Sinha, there is a growing need for a more flexible, sustainable model of care to deliver high-quality healthcare within communities—and in Canada, community paramedics are being recognized as uniquely positioned to deliver exactly that. 

Topics: EMS Community Paramedicine Canada
4 min read

Plug the Hole! Leveraging Telehealth to Stop System Leakage (Top Takeaways)

By Team Pulsara on Apr 12, 2021

Editor's Note: The following blog is based on the webinar Plug the Hole! Leveraging Telehealth to Stop System Leakage, sponsored by Pulsara in collaboration with Becker's Healthcare. Their complete list of top takeaways can be found here.

With many health systems still dealing with financial stress from the COVID-19 pandemic, it is more important than ever to ensure money and market share are not lost to competitors. One way to reduce unnecessary patient transfers and revenue leaving the organization is by using a telehealth and communication platform to connect facilities.

That's what Forrest Winslow, RN, BSED, NRP, Northeast Regional Sales Manager for Pulsara, discussed during a March 23 workshop at the Becker's Healthcare Telehealth Virtual Forum. 

View the full webinar below or read on for the top takeaways you won't want to miss.  

Topics: Technology Telehealth
3 min read

Four Hours Too Long: How Healthcare Communication Almost Failed My Mom

By Team Pulsara on Apr 09, 2021

Two years ago my family experienced an unexpected medical event. Our mom had a heart attack at only 62. 

I missed a call at work and checked my voicemail. My mom’s best friend called to say that my mom was having a heart attack and that she had brought her to the hospital. 

My mom had initially visited a local Urgent Care because she thought she had something stuck in her throat. After examination, the clinician ordered an ECG and immediately said that something looked wrong and that she needed to get the emergency room right away.

Topics: Communication Technology
9 min read

10 Things Rural EMS Providers Need to Consider

By Team Pulsara on Apr 07, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Tim Nowak, for EMS1 BrandFocus. 

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Delivering out-of-hospital care in rural and remote environments poses unique challenges, including distance, time to care, and other barriers to access


Being an EMS provider in a rural environment is different from serving in urban or suburban areas, but those differences are often what make it both challenging and rewarding. Operationally speaking, there are certainly some similarities between rural and urban environments, but there are also plenty of differences that make working in the woodlands, farmlands, deserts, and mountainous areas unique. In fact, these may be the very reasons that draw providers to serve in such an environment.

Topics: EMS Rural Health
1 min read

Pulsara Named One of 2021's Best Tech Startups in MT

By Team Pulsara on Apr 05, 2021

Pulsara is pleased to announce that The Tech Tribune selected us to appear in their top-ten list of the 2021 Best Tech Startups in Montana. According to The Tech Tribune, the featured companies were chosen based on the following criteria:

Topics: Press Awards
5 min read

European Stroke Organisation Publishes New Stroke Guideline

By Kinsie Clarkson on Mar 31, 2021

On February 19th, 2021, the European Stroke Organisation (ESO) published a new guideline on Intravenous Thrombolysis for acute ischaemic stroke. 

The new guideline comes from a study aimed at providing evidence-based recommendations to help physicians make clinical decisions regarding intravenous thrombolysis for acute ischaemic stroke. Published in the European Stroke Journal, the new guideline is the first in a series of around 10 that are expected to be published in 2021. 

The new guideline makes forty specific recommendations for stroke treatment. The authors of the study outlined the 8 they consider the most important, which are quoted as follows: 

Topics: Stroke Evidence-Based Guidelines
2 min read

Upcoming Webinar: Tracing and Collaborative Care Coordination

By Kinsie Clarkson on Mar 29, 2021

With each new phase of the pandemic comes a new set of challenges, and each new need is significant. From COVID testing and new treatment protocols to contact tracing and mass vaccinations, we must concurrently address all these challenges before the nation can begin returning to a renewed sense of normalcy. Modernizing and mobilizing the tools our nation’s first responders – and those who support them – use is now imperative, as we combat the spread of COVID-19.

On Thursday, April 8, from 11:30 am - 12:30 pm MDT, join Pulsara's Vice President of National Accounts, Corey Ricketson, for the session "FirstNet: Tracing and Collaborative Care Coordination." In this session, Corey will discuss how Pulsara's healthcare communications platform is being used by emergency medical personnel to unite distributed teams, enable scalable networked communication, and coordinate patient movement across the continuum of patient care.

Click Here to Register for Free

Topics: Technology Connected Teams Systems of Care Telehealth
7 min read

Beyond the Radio Report: How Modern Communication is Evolving EMS

By Team Pulsara on Mar 26, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Sarah Calams of EMS1 BrandFocus.

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In the past, the traditional way of thinking as a paramedic was often this: Get the patient in the rig and drive to the hospital as soon as possible to get the patient the care they need.

But what if the patient wasn’t being transported to the right facility?

Imagine: a paramedic recognizes on scene that they are treating a stroke victim. Their first thought is to get the patient to a hospital as quickly as possible. But what if the receiving hospital isn’t equipped or staffed appropriately to treat the patient?

Topics: EMS Communication Technology Innovation Systems of Care Telehealth Pulsara ONE Pulsara UNITED
7 min read

How Collaborative Communication Solutions are Transforming Healthcare

By Team Pulsara on Mar 24, 2021

Recently, Joey Branton, Pulsara's Senior Vice President of Strategic Initiatives, had the opportunity to sit down with Brian Zimmerman of the Becker’s Healthcare Podcast for a chat about "How Collaborative Mobile Communication Solutions are Transforming Healthcare Delivery." During the podcast, Joey and Brian discuss collaborative mobile communication solutions, as well as how these solutions can overlay existing healthcare tools and save hospitals money. 

Listen to the full podcast in the video below, or read on for their full discussion. 

Topics: Technology Connected Teams Pulsara PATIENT Telehealth Emergency Management
7 min read

New Zealand’s Strategic Use of Healthcare Tech & Infrastructure

By Kinsie Clarkson on Mar 22, 2021

When COVID-19 spread globally last March, New Zealand reacted quickly. In fact, their shut down was so effective that they were able to have a much shorter period of quarantine than most other countries. They quickly mobilized technology to help pivot and shift toward virtual appointments, utilizing telehealth to help manage patients’ needs.

Though brief, this period still has New Zealand experts looking to the future of health—a future which might just lie in the more strategic use of infrastructure and technology.

Topics: Technology Telehealth New Zealand
4 min read

Preventing Readmissions with Post-Discharge Care and Pulsara

By Josh Jordan on Mar 19, 2021

Wow! Was 2020 a doozie or what? COVID-19 took a toll on our healthcare system, resources, economy, and the way we do business. We survived rolling epicenters of virus surge on a national scale. Needless to say, it’s been a chaotic year. 

Topics: Telemedicine Community Paramedicine Mobile Integrated Health COVID-19 Pulsara PATIENT Telehealth Post-Discharge Care Readmissions
5 min read

Ethics in EMS: 10 Things You Need to Know

By Team Pulsara on Mar 17, 2021

Imagine:

You arrive on the scene of a single-vehicle MVA with two passengers. The driver is a male in his 80s, and you can see that he requires immediate transport. However, he doesn't seem concerned about himself; instead, he keeps asking about his passenger—his wife, who has died. 

What do you tell him?

Ethics is a major consideration in other allied health professions, but the topic rarely receives much attention in EMS. And when it does, most tend to assume that the same ethical considerations that apply to physicians carry over into EMS. That's not always the case. While many of the same principles do apply, their application might look different for medics. Medics often face unique situations where time is short, options are limited, and consent unavailable. And now, in the midst of a pandemic, medics face many situations where tough decisions must be made with limited resources in short order.

A more full discussion of the differences in ethics for EMS may be found here, but there are ten ethical concepts medics need to be familiar with in order to make the best possible decisions while they're in the field. 

Here are the top 10 things you need to know about ethics in EMS.

Topics: Leadership Healthcare
21 min read

Responding to a Disaster Within a Disaster: Texas's Winter Storm Event

By Rob Dickson, MD on Mar 15, 2021

Editor's Note: This article was originally published by EMS1 on March 8th, 2021

MCHD EMS shares lessons learned in flexibility and preparedness from the winter storm that doubled call volumes and sidelined hospitals in Texas

EMS agencies and first responders were tasked with shuffling from one crisis to another when Texans faced an unprecedented winter storm in the midst of a once-in-a-century pandemic with COVID-19. These challenges stress-tested all EMS agencies and first responders to continue providing life-saving care during the winter storm while adjusting to the changes of providing care, setting up mass vaccination sites, and continuing our mission during the COVID-19 pandemic.

Topics: Preparedness Emergency Management
2 min read

Upcoming Session: Plug the Hole! Leveraging Telehealth to Stop System Leakage

By Audrey Peart on Mar 12, 2021

Join Pulsara Regional Sales Manager, Northeast, Forrest Winslow, BSED, RN, NRP on Tuesday, March 23 at 1:15 pm CT for the session 'Plug the Hole! Leveraging Telehealth to Stop System Leakage' during Becker's Telehealth Virtual Forum. In this session, Forrest will take you on a journey from EMS to the ED and then to a hub-to-spoke scenario. You’ll see firsthand how these different organizations leveraged a telehealth platform to identify where system leakage was coming from, how they created automatic referral patterns to mitigate patient transfers, and ultimately increased ROI and patient loyalty.

Topics: Technology Connected Teams Telehealth
4 min read

The One Thing Pagers Do Really Well (And How To Carry That into The Future)

By Kinsie Clarkson on Mar 10, 2021

Pagers have been a staple in healthcare communication since the 1980s. Small, loud, and easily passed from clinician to clinician, pagers have been the constant companions of doctors and nurses for a long time. And in that time, they've been vital tools for communication. 

They have their drawbacks, but there are a few important reasons why pagers have stuck around for so long. One particular feature in the pager's design has ensured their longstanding usefulness for physicians: The loud, obnoxious alerts.

Why is that important? Pagers interrupt workflow. In a good way.

Topics: Communication Connected Teams Miscommunication Connectivity Pager
2 min read

We're All In This Together: Connecting ALL Your Care Teams with Pulsara

By Team Pulsara on Mar 08, 2021

Whether you’re a medic, nurse, physician, coordinator, or QA/QI specialist, the work you do for each patient MATTERS. 

That’s why, at Pulsara, we’ve designed a communication platform that helps every member of a patient’s care team actually FEEL like they’re part of the care team. 

Topics: Innovation Connected Teams
4 min read

COVID-19 and the 5 Phases of Emergency Management

By Justin Baker on Mar 05, 2021

If you had asked any U.S. healthcare facility in 2019 or early 2020 if they were prepared for any emergency, their answer would likely have been yes. After all, The Centers for Medicare and Medicaid Services (CMS) enacted a rule to establish national emergency preparedness requirements to ensure adequate planning for both natural and man-made disasters. This rule also established coordination with federal, state, tribal, regional, and local emergency preparedness systems. The requirements apply to all 17 provider and supplier types, too.

With these guidelines in mind, most facilities would have told you that they were prepared for any situation. However, this was before COVID-19 struck, crippling both the nation and the healthcare industry.

Topics: Preparedness Emergency Management
8 min read

10 Things You Need to Know About PTSD and Chronic Stress in EMS

By Team Pulsara on Mar 01, 2021

For a long time, traumatic stress and Post-Traumatic Stress Disorder have been conditions associated with those that have experienced combat or been in the military. Recently, there has been mounting evidence that first responders are also experiencing these conditions at alarming rates, and that we need to make our own mental health a priority.

For a long time mental health, self-care, and peer-care have been taboo subjects among first responders. Thankfully, that is beginning to change, and discussion of these topics has been encouraged. Knowing more about first responder mental health can help you participate in the conversation, help yourself, and help your peers.

Topics: EMS Healthcare
3 min read

Scotland Approves Site for First Digital Hospital

By Kinsie Clarkson on Feb 26, 2021

After a few years of planning and site scouting, Scotland has approved Wester Moffat as the future home of Scotland’s very first digital hospital. 

The new Monklands hospital is projected to open in 2028, and will feature state-of-the-art digital technology. According to Healthcare Global, the design is partly inspired by Johns Hopkins Hospital in Baltimore, Maryland.

Topics: Innovation United Kingdom
2 min read

Root Cause Analysis: Communication Errors

By Kate Leatherby on Feb 24, 2021

Ever since I started working for Pulsara, self-reflection about communication has become an almost daily ritual. Reflecting on my career, it’s very apparent that when things haven’t gone right with projects, patient care, presentations, etc., a miscommunication of some sort has been the likely culprit.   

Topics: Communication Medical Error
6 min read

STROKE: 10 Things You Need to Know to Save Lives

By Team Pulsara on Feb 22, 2021

EMS plays a critical role in identifying, treating, and directing stroke patients into a system of care. Time is brain for stroke patients, and as the first on-scene, your response time is critical to quickly identifying stroke symptoms, alerting the right care teams, and getting the patient the care they need. Every minute you can shave off their treatment time saves tissue and makes a big difference to the patient's quality of life. 

With those things in mind, here are 10 things you need to know about stroke:

Topics: STEMI EMS
5 min read

The Top 5 Challenges in Rural Healthcare - Part 5: Leveraging Strengths

By Kinsie Clarkson on Feb 19, 2021

This is part 5 of our blog series on the Top 5 Challenges in Rural Healthcare. Check out the other posts in this series here.

Rural healthcare has many strengths. With more continuity of care and personal relationships built between doctors and patients, rural clinicians have unique insight into the lives of their patients, helping them make the best possible treatment decisions for their patients. 

Recently, prominent rural healthcare authorities in Georgia and Colorado Springs sat down for exclusive interviews with Pulsara to weigh in on some of the challenges that rural clinicians are currently facing, the strengths of rural healthcare, and some of the innovative solutions they believe can help.

Topics: Telemedicine Telehealth Rural Health Top 5 Challenges in Rural Health
3 min read

PRESS RELEASE: Pulsara Launches Powerful New Desktop Browser Command Center for Enhanced Patient Coordination

By Team Pulsara on Feb 17, 2021

To further support care teams, Pulsara introduces Pulsara HQ, a browser-based command center that seamlessly works alongside the company’s mobile app interface. 

BOZEMAN, Mont., Feb. 17, 2021Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced today the launch of Pulsara HQ, a powerful new browser-based command center for enhanced patient coordination. Working alongside the company’s mobile apps, the browser application enables clinicians to easily manage patient status and details in a centralized location—creating a unified patient channel across all devices. Pre-registration, triage, team activation, and more can now be managed from one screen on a desktop web browser.

Topics: Press
5 min read

The Top 5 Challenges in Rural Healthcare - Part 4: Support

By Kinsie Clarkson on Feb 12, 2021

This is part 4 of our blog series on the Top 5 Challenges in Rural Healthcare. Check out the other posts in this series here.

Rural clinicians are some of the most hardworking, dedicated, and caring people you will ever meet. But even the greatest heroes still need support, collaboration, and mentorship. From lack of funding and regulations to patients struggling to access care, rural healthcare providers face a whole host of unique challenges. And unfortunately, the COVID-19 pandemic has only made many of these challenges even more pressing. As of January 2021, more than 800 rural hospitals are at a high or immediate risk of closure.

With all the other challenges piled on top, rural clinicians may feel more isolated. While the opportunity for a more personal and continuous relationship with patients is greatly rewarding, rural health also often has fewer resources and few colleagues to turn to for a second opinion. Practicing in a rural area can be made more difficult by the lack of a solid support system. 

Topics: Telehealth Rural Health Top 5 Challenges in Rural Health
9 min read

Aligning for Success: Exploring the Keys to Leadership and Lasting Change

By Brittany Means, RN, BSN on Feb 10, 2021

Most advice on becoming an effective leader is geared—maybe not surprisingly—toward the things we can change about ourselves. We focus our attention on asking ourselves, “Do I have the right values, the right traits, the right competencies, or even the right style to be a good leader?” 

While those questions are important, we sometimes forget that the environment you create for your team makes just as much, if not more, of an impact. From asking questions to listening to their team members, an effective leader is attuned to their environment and fosters an atmosphere where their coworkers are safe to grow and learn. 

Topics: Leadership Communication Change Management Preparedness
4 min read

Pagers Expose Months of Patient Data from Ambulance Tasmania

By Kinsie Clarkson on Feb 08, 2021

Last month, Ambulance Tasmania was rocked by the news that a major data breach exposed over two months of records of patients’ sensitive data.

On January 8th, the personal details of every patient who called an ambulance between November 2020 and mid-January 2021 were discovered online. The website’s administrator posted live updates every time paramedics were dispatched, until the webpage was shut down in mid-January. Sensitive health information exposed on the website included patients’ personal details, gender, age, condition, HIV status, and even the address of the incident. Tasmanian officials expressed concern, outrage, and vows to get to the bottom of the matter.

Where did the breach come from?

Pagers.

Topics: Technology Miscommunication Pager New Zealand
3 min read

Putting a [Pit] Stop to Bottlenecks in Healthcare Communication

By Brandon Means on Feb 05, 2021

What do EMS and hospital care teams have in common with NASCAR drivers?

Quite a bit, as it turns out. The success or failure of both hinges on one thing: time. 

It might surprise even dedicated fans to learn that all of the cars on the track are limited to the same top speed and horsepower range. With this being the case, how can it be that there is such a large disparity between first and last place?

The answer: The race is won and lost during the pit stop.

Topics: Stroke STEMI Coordinators' Corner Sepsis Trauma Time Sensitive Emergencies Connected Teams
3 min read

Loss & Burnout: Covid-19’s Impact on Emergency Physicians [Survey Results]

By Kinsie Clarkson on Feb 03, 2021

This past year has been a rough one for many, but perhaps none more so than the courageous physicians, nurses, EMS providers, and healthcare workers who have put their own safety on the line in order to help take care of COVID-19 patients.

Topics: Emergency Medicine COVID-19 Wellness
2 min read

How’s Your Heart? 7 Tips to a Healthier Heart

By Kinsie Clarkson on Feb 01, 2021

With Valentine’s Day just around the corner, hearts are everywhere—heart decorations, heart candies, heart cards, even heart pancakes for the more creative sweethearts. But one of the most important hearts of all too often gets overlooked: Your heart (or your heart health, to be specific)! 

February is American Heart Month: a national event to raise awareness about heart disease and what you can do to decrease your risks. Heart disease is the #1 cause of death for Americans, killing over 650,000 people annually. It is responsible for 1 in 4 deaths in the U.S. each year, and one person dies every 36 seconds from cardiovascular disease (that's heart disease and stroke combined). And that's not just for older adults; heart disease is becoming more and more common in young adults, making it important to learn whether you might be at risk.

Topics: STEMI Wellness Health Sudden Cardiac Arrest
7 min read

Does HIPAA Allow Hospitals to Share Patient Data with EMS?

By Kinsie Clarkson on Jan 29, 2021

During time-sensitive emergencies, sharing data between EMS and the hospital is a vital part of patient care. EMS contacts the hospital via radio report to share information about the patient’s condition and vital signs, letting hospital staff know what to expect when the patient arrives on their doorstep. EMS and the hospital both comply with HIPAA guidelines, and sharing details about the patient’s condition is simply considered an essential part of providing the best possible care for that patient.

But once the patient has been admitted and EMS needs outcome data from the hospital, suddenly the information sharing process isn’t quite as clear. Many hospitals get nervous about the thought of sharing patient data or PHI with EMS agencies.

Why?

HIPAA.

Topics: EMS Connected Teams ET3 HIPAA Security Evidence-Based Guidelines
4 min read

Top 5 Challenges in Rural Healthcare - Part 3: Regulations

By Kinsie Clarkson on Jan 27, 2021

This is part 3 of our blog series on the Top 5 Challenges in Rural Healthcare. Check out the other posts in this series here.

For rural healthcare providers, delivering high quality care means facing unique challenges that don’t come up in most urban settings. Many of these issues have only been exacerbated by the COVID-19 pandemic, as well. Access to care, distance, connectivity, and financial hardship are only a few of the hurdles rural health has had to grapple with. 

In the United States, rural healthcare serves one-quarter of the nation’s population. Over the last few decades, special rules and regulations were created with the aim to help rural residents get better access to care. However, some of these regulations have become counterproductive, doing more harm than good for rural patient care. 

Topics: Telemedicine Telehealth Rural Health Top 5 Challenges in Rural Health
3 min read

Finding Purpose: A Call to Leave the Comfort Zone

By Asbel Montes on Jan 25, 2021

Special thanks to our guest author, Asbel Montes, for contributing today's blog. Asbel is a Managing Partner of Solutions Group Consulting. You can read more about him in his bio below.

“Security is a bad mistress when you’re married to purpose. It always cheats.” 

— Shules Hersh

That's a powerful statement.

For those of us who believe we're living our lives in pursuit of purpose, this idea should make us stop in our tracks. We might be aware of our tendency to get distracted, or we may consciously practice self-discipline to avoid settling for a short-term gain. Those stumbling blocks are obvious. 

But security?  

Topics: Wellness
3 min read

Mobilize Your Care Teams Early to Maximize Peak Performance

By Brittany Means, RN, BSN on Jan 22, 2021

Picture this:

About 12 hours into your 24-hour shift, you and your partner are finally sitting down to your first real meal of the day.

Just as the first bite of warm food hits your lips, the tones drop—an all-too-familiar scenario in the world of first responders. 

You’re dispatched to a 51-year-old male reporting chest pain. You walk in the door to a very distraught family, gathered around a man clutching his chest. He is pale and sweating profusely. You meet your partner’s eyes, and you know you’re both thinking the same thing. You quickly obtain the ECG and your suspicions are confirmed: tombstones in leads II, III, and AVF.

Topics: Stroke STEMI EMS Coordinators' Corner
5 min read

The Top 5 Challenges in Rural Healthcare - Part 2: Funding

By Kinsie Clarkson on Jan 20, 2021

This is part 2 of our blog series on the Top 5 Challenges in Rural Healthcare. Check out the other posts in this series here.

From access issues to finding funding, rural healthcare faces a variety of unique challenges. As COVID-19 swept the nation, many of these challenges have only intensified. Chief among these challenges is covering the high costs associated with continuing operations.  

Recently, prominent rural healthcare authorities in Georgia and Colorado Springs sat down for exclusive interviews with Pulsara to weigh in on these challenges, as well as some of the innovative solutions they believe can help. 

In this 5-part blog series, we will explore each of the top 5 challenges that rural healthcare currently faces, and how new technology could be key to solving some of them. Today, we'll discuss the second major challenge: Funding. 

Topics: Telemedicine Telehealth Rural Health Top 5 Challenges in Rural Health
11 min read

10 Things You Need to Consider When It Comes to Your EMS Station

By Team Pulsara on Jan 18, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Rachel Zoch, for EMS1 BrandFocus

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Be sure to include ample space for sleep, fitness and other critical activities whether you are making improvements or building a new facility

An EMS station needs to provide the comforts of home as well as the tools for work, from restful sleeping quarters to office space and equipment storage. Energy efficiency and safety should also be top of mind, whether you are making improvements to your current station or building a new facility.

To find out more about the elements needed for a modern station, EMS1 spoke with Austin-Travis County (Texas) EMS Chief Ernesto Rodriguez, who recently oversaw the design and construction of a new EMS station for his agency.

Topics: EMS Innovation 10 Things You Need To Know
4 min read

Ontario Declares Second Stay-at-Home Order to Mitigate COVID-19 Surge

By Kinsie Clarkson on Jan 15, 2021

This week, Ontario officials announced a second, more stringent stay-at-home order in an attempt to help mitigate the recent surge of COVID-19 cases in the province.

"According to officials, there is a real threat that the province’s hospital system could collapse under the pressure."

Topics: Healthcare COVID-19 Canada
5 min read

The Top 5 Challenges in Rural Healthcare - Part 1: Access

By Kinsie Clarkson on Jan 13, 2021

Country backroads. Limited cell service. A population that is spread across great distances and often doesn’t have effective health insurance. For rural healthcare providers, delivering high quality care means facing unique challenges that don’t come up in most urban settings. 

Topics: Telemedicine Telehealth Rural Health Top 5 Challenges in Rural Health
2 min read

PRESS RELEASE: Pulsara Wins 2021 BIG Innovation Award

By Team Pulsara on Jan 12, 2021

BOZEMAN, Mont., Jan. 12, 2021Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced today that the company was named a 2021 Product Innovation of the Year Award Winner by Business Intelligence Group’s BIG Innovation Awards. Judged by prominent industry leaders and experts, the awards program recognizes the most innovative organizations and people transforming systems and industries across the globe.

Topics: Press Innovation Awards
7 min read

10 Things We’ve Learned From the COVID-19 Pandemic

By Team Pulsara on Jan 08, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Marianne Meyers, BS, for EMS1 BrandFocus

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Preparation, vigilance and taking care of your mental health will be key strategies as we move forward

As 2021 begins, COVID-19 vaccines have recently been approved, and it appears that the beginning of the pandemic’s end is in sight. That said, we are still experiencing large spikes throughout the country, and hospitals and EMS systems are under immense strain.

We aren’t quite on the other side, but we can now see the light at the end of the tunnel.

Here are 10 things we’ve learned from the pandemic that can help improve other areas of EMS response:

Topics: Telemedicine Technology COVID-19 Telehealth Preparedness Wellness
3 min read

Pulsara in Action: Following A Patient's Journey with AMR and UCHealth

By Nathan Williams on Jan 04, 2021

In time-sensitive emergencies, time is tissue. Every minute makes the difference in your patient's outcome, for better or worse. 

That's why UCHealth and AMR - Colorado Springs / El Paso County partnered with Pulsara, a healthcare communication and telehealth platform, to save time when patient outcomes are on the line. Pulsara creates a secure, unified patient channel—replaces multiple phone calls, radio reports, faxes, and pagers—and allows care teams to communicate efficiently and effectively when treating patients.

In this live-action retelling of a true story, watch how AMR and UCHealth use Pulsara to streamline and speed their communication processes throughout the patient's journey, making sure that every member of the care team is in the know, when they need to know—from dispatch answering the 911 call, to the hospital staff closing the case after the patient’s treatment is complete.

Topics: Stroke EMS Client Rockstars Technology Customer Success Patient
9 min read

10 Things EMS Providers Need to Know About Telehealth

By Team Pulsara on Dec 29, 2020

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Sarah Calams of EMS1 BrandFocus. 

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Telehealth applications can help expand the reach of out-of-hospital care to save more lives


In light of the COVID-19 pandemic, healthcare and EMS providers have found themselves relying on technology more than ever before.

Topics: EMS Telemedicine Technology Innovation 10 Things You Need To Know COVID-19 Telehealth
3 min read

UK Study Finds Nurses Experiencing Higher Rates of Burnout

By Kinsie Clarkson on Dec 28, 2020

To celebrate the 200th birthday of Florence Nightingale, the founder of modern nursing, the World Health Organization (WHO) proclaimed 2020 as the Year of the Nurse and Midwife. 

And what a year it's been. This year, the COVID-19 pandemic swept across the globe. Nurses everywhere have spent 2020 working through exhaustion, the daily risk of being exposed to the virus, and the stress of risking their family's safety as well as their own. According to a new study conducted in the UK, nurses are experiencing high levels of burnout and depression, and 28% of NHS nurses are quitting within three years—a 50% increase since 2013.

Topics: nursing COVID-19 Wellness United Kingdom Stress
3 min read

Real-Life Superheroes: Nurses Get Their Own Marvel Comic Book

By Team Pulsara on Dec 22, 2020

Summer blockbusters may have been cancelled, but this year, we've gotten to see what it truly means to be a superhero. 

As the COVID-19 pandemic spread around the world, doctors, nurses, paramedics, and emergency responders of every kind stepped up to take care of others. They’ve chosen to be there for us in our hour of need, sacrificing their own health, safety, and even the ability to go home to be with their families at the end of long, scary, and difficult shifts. That’s the true definition of heroism. 

To celebrate these healthcare heroes, Marvel Comics partnered with Allegheny Health Network (AHN) in Pennsylvania to help tell the stories of these real-life heroes. 

Topics: EMS Healthcare nursing COVID-19 Health
2 min read

Joint Commission Releases 2021 National Patient Safety Goals

By Kinsie Clarkson on Dec 21, 2020

Every year, The Joint Commission consults with industry experts and stakeholders to gather information about emergent issues in patient safety and care. From their findings, they release an annual report of their National Patient Safety Goals, tailored specifically for programs like Ambulatory Care, Hospitals, and Nursing Care Centers. According to the Joint Commission, these goals inform their "sentinel event alerts, standards and survey processes, performance measures, educational materials, and Joint Commission Center for Transforming Healthcare projects."

Topics: Patient Safety
9 min read

Mass Casualty Incidents: 10 Things You Need to Know to Save Lives

By Team Pulsara on Dec 18, 2020

EDITOR'S NOTE:This article originally appeared on EMS1.com. Special thanks to our guest author, Michael Fraley of EMS1 BrandFocus. 

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Take control of the situation and establish command as soon as possible to start triaging and transporting patients


Much has been written over the years about responding to and managing “The Big One.” The list of all the articles and books about mass casualty incident management is a long one.

Every year, we conduct tabletop drills and full-scale exercises, tearing apart retired school buses and carrying high school drama students from the “scene” and around the block to the EMS station, where they are thanked with a free lunch.

Topics: EMS 10 Things You Need to Know to Save Lives Emergency Management Mass Casualty Incidents
5 min read

Don’t Sweat the Small Stuff: Work-Life Balance in the Age of COVID-19

By Betony Martin on Dec 16, 2020

Real talk: COVID-19 has changed the way most of us live our lives. For my family, it has meant a lot of lifestyle changes. 

Working from home during the pandemic has been a great opportunity, but also at times a real challenge. It has been a blessing in the sense that I’ve gotten to be home with my school aged children. I get to spend more time with them, watching them grow and learn. I've been able to do more fun things with them, like go on nature walks. 

On the other hand, attempting to be productive at work with two young kids at home got really interesting, really fast.

Topics: Wellness Health
6 min read

Pulsara Version 11.3: Increased Flexibility for EMS - Change Patient Destination

By Team Pulsara on Dec 16, 2020

BOZEMAN, Mont., Dec. 16, 2020 — Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced the release of app version 11.3. Full release notes are as follows. 
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The holidays are just around the corner, and we know you have been working hard to juggle unprecedented case loads. From the bottom of our hearts, thanks for all you do.

We’re excited to let you know that Pulsara 11.3 has been released. We’re introducing a few new features to make using Pulsara easier when EMS changes the patient destination or Pulsara mobile devices change hands.

This release includes these new features:
  • EMS can change the patient destination en route
  • The logged in account name appears on the PIN screen
  • Special characters can be entered into patient names
Topics: Press Release Notes
2 min read

The 3G Network Is Shutting Down: Here's a Better Way to Transmit ECGs

By Kinsie Clarkson on Dec 14, 2020

Are you ready for the 3G network shutdown? 

By the end of 2020 (yes, that’s in just a few WEEKS!), Verizon is shutting down their 3G network—with other providers following suit in the near future. This means that any 3G modem you use for ECG transmission will need to be upgraded. 

But wait — why pay to upgrade hardware that will soon be obsolete again anyway? Why pay to transmit the ECG at all? 

Topics: Technology Mobile Pulsara ONE
6 min read

How Video Streaming Benefits Everyone Involved in an EMS Call

By Team Pulsara on Dec 11, 2020

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Sarah Calams of EMS1 BrandFocus. 

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Telehealth applications can help expand the reach of out-of-hospital care to help EMS and hospital providers deliver better patient care, faster


With today’s advanced technology, anyone can use their smartphone, tablet, or computer to connect via real-time video to talk with anyone around the world.

Yet, in the healthcare system, video streaming has remained static, convoluted, and complicated.

Topics: EMS Telemedicine Technology Connected Teams Community Paramedicine Inter-Organization Communication Telehealth
4 min read

What Is EMS? A Brief Guide to Emergency Medical Services

By Kinsie Clarkson on Dec 09, 2020

Emergency Medical Services—EMS, for short—is a branch of healthcare, public health, and public safety that responds to calls for help, 24/7, in almost every community in our nation. EMS encompasses a number of different services and roles, providing vital lifesaving care for patients during times of emergency. There are around 1.05 million licensed EMS professionals across the U.S. and nearly 623,000 of these are EMTs, while over 268,000 are paramedics. 

Topics: EMS Time Sensitive Emergencies ET3 Community Paramedicine Mobile Integrated Health COVID-19
2 min read

New Research Shows Average Age of Brunei Stroke Patients Decreasing

By Kinsie Clarkson on Dec 07, 2020

Over the past five years, Brunei's number of stroke cases have increased by 57%, making stroke the country's fourth-highest cause of death—and the main cause of disabilities. Now, a study conducted over the past two years found that the average age of stroke patients in Brunei is decreasing.

Topics: Stroke Time Sensitive Emergencies
14 min read

10 Things You Need to Know to Increase Interagency Cooperation and Collaboration

By Team Pulsara on Dec 04, 2020

EDITOR'S NOTE:This article originally appeared on EMS1.com. Special thanks to our guest author, Michael Fraley of EMS1 BrandFocus. 

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It is probably safe to say that as long as humans have been sharing space with each other, there has always been some level of conflict. Struggles between coworkers can come from competition, innovation or a desire for improvement. Handled incorrectly, though, that conflict can also lead to inefficiencies, stagnation and harm to all parties involved.

Topics: EMS Connected Teams 10 Things You Need To Know
3 min read

The Toll of Chronic Stress (And What You Can Do to Manage It)

By Team Pulsara on Dec 02, 2020

Near the start of the COVID-19 pandemic in March 2020, I found myself in a conversation with a friend. We shared our concerns about the days ahead, talking about how we were going to handle the kids learning from home and discussing whether she was putting her family at risk by continuing to practice clinically. 

Topics: COVID-19 Wellness Health Stress
5 min read

Pulsara Event Schedule Update - Winter & 2020 Recap

By Audrey Peart on Nov 30, 2020

Autumn & 2020 RECAP

Fall will still be in full swing when this post comes out but winter—which some northern states are already experiencing—is well on its way. What exactly has Team Pulsara been up to since we last connected at the beginning of October? Well...

Topics: Events
7 min read

Grit and Gratitude: A Happy Thanksgiving from Pulsara

By Team Pulsara on Nov 25, 2020

2020 has been a challenging year for everyone. As we reflect on the year, a lot has changed, and there have been many hurdles to overcome. Through it all, though, there are many silver linings that we here at Team Pulsara are grateful for.

Topics: Communication Technology Wellness
3 min read

Save Money and Improve Patient Outcomes with Pulsara

By Kinsie Clarkson on Nov 23, 2020

“A 500-bed hospital loses more than $4 million annually as a result of communication inefficiencies.” — National Center for Biotechnology Information

There is a communication crisis in hospitals today, as doctors and nurses are forced to use pagers, fax machines, and other forms of outdated technology to communicate critical patient information. These old technologies don’t talk to each other, either — so your staff ends up spending hours every day collecting, repeating, recording, and re-recording information. From the routine consult to critical COVID-19 management, these kinds of workflows negatively affect patient outcomes and organizational efficiencies. That’s a lot of valuable time down the drain.

Topics: Communication Connected Teams Systems of Care Telehealth
4 min read

The Rural Healthcare Advantage: Continuity of Care

By Kinsie Clarkson on Nov 19, 2020

From bumpy back roads to the length of time it takes to travel to the doctor, rural healthcare faces a number of unique challenges. 

However, there are also rarely-highlighted advantages to rural care that make it some of the highest quality care a patient can receive. In an exclusive interview with Pulsara, Dr. Jean Sumner, the Dean of the School of Medicine at Mercer University in Macon, Georgia, said, “I honestly believe that if you're in a rural community, you have the opportunity to get better healthcare than in the city.” 

What’s rural health’s secret?

Topics: Rural Health Care Continuity
6 min read

Pulsara Version 11.2: Patient Creation Streamlined

By Team Pulsara on Nov 19, 2020

November 19, 2020 - Bozeman, Montana - Pulsara recently announced the release of app version 11.2. Full release notes are as follows.

We’re excited to let you know that Pulsara 11.2 has been released. As a direct result of feedback from folks like you, we’ve packed this release full of updates that allow for increased flexibility in how you and your teams use Pulsara. This release contains a big milestone for EMS crews.

We’ve moved patient type selection to the new patient screen!

Here’s what else is new:

  • A universal home screen that enables easier patient creation.
  • Help right inside the app, so your team can quickly learn about this update.
  • Forgot your username? We now provide self-service to get access again!
 
Topics: Release Notes
2 min read

The Mental Edge of Using Pulsara for All Patient Types

By Scott Stanley on Nov 18, 2020

Last night, my wife and I were joyfully binge watching one of our favorite shows when the power went out. There was no inclement weather; just a sky full of stars. It did, however, leave us in a pitch-black living room. I stood from the couch where we were sitting, walked into the kitchen, and retrieved a flashlight. I did this without being able to see anything, and, more importantly, without injury to any of my toes. I didn't even bump into a wall, despite not being able to see a thing. 

Topics: All Patient Types