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Kinsie Clarkson

Kinsie Clarkson

Kinsie is the Marketing Communications Coordinator at Pulsara. With her editorial experience and background in writing, Kinsie strives to bring you relevant, informative stories here on the Pulsara blog.

Recent posts by Kinsie Clarkson

4 min read

New Zealand Looks to Improve Access to Health Data

By Kinsie Clarkson on Oct 22, 2021

In April of 2021, New Zealand Health Minister Andrew Little announced plans to abolish the 20 district health boards (DHBs) and replace them instead with a single organization called Health New Zealand, which will be responsible for hospitals across the country. 

The unexpected announcement was a major indicator of changes to come in New Zealand's health system. As the system reforms its organizational and decision-making structure, they are also looking for a solution to a fragmented data system in health IT. 

New Zealand has struggled with a fragmented process for transmitting patient data for many years. Current processes don't allow for the seamless, secure transmission of patient data between facilities.

Topics: Electronic Health Records New Zealand
6 min read

How Telehealth Can Help With Staffing Shortages in EMS

By Kinsie Clarkson on Oct 06, 2021

It has been a rough eighteen months for all disciplines within healthcare. Since the start of the pandemic, call volumes have increased. More people need help. And yet, as the pandemic drags on, there are fewer and fewer providers still on the job. Emergency services agencies around the world are experiencing staffing shortages. Headline after headline after headline has demonstrated that the problem is both severe and widespread.

Many factors have contributed to staffing shortages in EMS across the United States, as well as ambulance services in the UK and Australia. These factors will need to be addressed soon. In the meantime, however, those still on the job are left looking for ways to continue providing care for their patients. Staffing shortages are hard enough but are made even worse for those left behind when the lack of providers starts to impact the level of care they can provide. 

Over the past year, telehealth became a favored tool in non-emergent care for helping clinicians treat patients from a distance. However, many EMS agencies are now discovering that leveraging telehealth as a part of normal practice can actually help save time, preserve resources, and increase the output of smaller crews. 

If you're struggling with staffing shortages, here are a few ways telehealth may be able to help you work with the resources you have. 

Topics: EMS COVID-19
2 min read

UCHealth Memorial Hospital Central Saves Time for Trauma Patients

By Kinsie Clarkson on Sep 27, 2021

As a tertiary care center and Level I trauma facility in Colorado Springs, Colorado, the trauma team at UCHealth Memorial Hospital Central had their patient care process dialed in. However, there was one part of their process they weren’t satisfied with: their communication system.

The team was receiving notifications through an alarm dispatch system, which ran through the hospital operators and was then manually managed by each individual service line. UCHealth’s Associate Nurse Manager, Nikki Schroeder, BSN, RN, CEN, TCRN, described their process: “Prehospital providers would call in to our ED charge nurse, relay pertinent information, and then the ED charge nurse would determine what level of activation was required. To notify our hospital team, the charge nurse would give the information to our unit clerk, and our unit clerk would page our 811 paging system. That’s how the trauma surgeon, the ICU, and the whole trauma team got notified.”

Topics: Press Customer Success
4 min read

NHS Works to Increase UK Mental Health Services as Need Reaches Crisis

By Kinsie Clarkson on Sep 24, 2021

The COVID-19 pandemic has impacted the world in innumerable ways, but it's growing increasingly apparent that it's contributed to a worldwide crisis of another kind: mental health.

The need for mental health resources in the UK is on a sharp incline. Dr Adrian James, the president of the Royal College of Psychiatrists, recently stated that the pandemic has posed a great threat to mental health, and threatens to undo years of progress without a new injection of funds into the system. 

While mental health has been a growing need for a number of years, the demand has increased exponentially since the start of the COVID-19 pandemic. In June of 2021, a record 1.5 million people across the UK received mental health treatment from the National Health Service (NHS). According to Dr James, many more desperately need that treatment. After a year of lockdowns, an estimated 1.6 million more people have come forward looking for help, and are waiting for treatment.

Topics: United Kingdom Mental Health
7 min read

Remembering 9/11: Picking up the Pieces and Shaping the Future

By Kinsie Clarkson on Sep 11, 2021

PART 2 of 2


Editor’s Note — This is Part 2 on the events that took place on September 11, 2001, through the personal account of Chief John Peruggia, retired Chief of FDNY EMS. If you haven’t yet, please read Part 1 — Remembering 9/11 Through the Lens of FDNY’s Chief of EMS.


Planes hit. 

Buildings collapse. 

Lives are lost. 

Loved ones are lost. 

Grief. Fear. Anger. Mourning. 

Tragedies shape everything that comes after them, separating time into two distinct frames: Before, and After. 

The dust settles, and those left behind in its wake are left to pick up the pieces. 

Through the loss, through the darkness, come sparks of innovation. 

9 min read

Remembering 9/11 Through the Lens of FDNY’s Chief of EMS

By Kinsie Clarkson on Sep 10, 2021

PART 1 of 2


Editor’s Note — I recently had the privilege of spending time with Chief John Peruggia, retired Chief of FDNY EMS. He shared his vivid memories of September 11, 2001, and how the world has (and hasn’t) changed over the past 20 years. Chief, thank you for your time and sacrifice to the EMS community.


Where were you on September 11, 2001? Instantly, each of us can vividly remember what we were doing when two planes collided with the World Trade Center. The stories that came from that day continue to echo down through the years, as we approach the 20th anniversary of the event.

But few people quite know the story like those who were there. 

Chief John Peruggia was one of those people. 

2 min read

EvergreenHealth Achieves Record Door-to-Puncture Times with Pulsara

By Kinsie Clarkson on Aug 31, 2021

As a two-hospital healthcare system with a freestanding emergency department and Level III Trauma Center, EvergreenHealth in Kirkland, Washington serves a population of nearly 850,000 residents. Over the past few years, their teams and service lines have grown accordingly.

EvergreenHealth’s stroke teams were using pagers and audio calls to coordinate care. However, as both the hospitals and the stroke program grew, they began straining the limits of what former standard technologies could support.

“As we were growing the service line, bringing on EvergreenHealth Monroe, considering the freestanding ED, and bringing more neurohospitalists into our program, there was potential for communication to continue to become more fragmented,” said RN Nurse Navigator for EvergreenHealth’s Stroke Center, Meg Briggs, BSN, RN, SCRN. “You can imagine what it was like with the neurohospitalists spanning three sites, having to keep it all together.”

Topics: Stroke Customer Success
4 min read

How MCHD Is Monitoring Employee Health During COVID-19 with Pulsara

By Kinsie Clarkson on Aug 23, 2021

When COVID-19 struck Texas in early 2020, Montgomery County Hospital District suddenly faced a whole host of new problems. Patients were still calling 911 and needed emergent care, but not all of them needed—or wanted—to be transported to the hospital. Paramedics were daily putting themselves at risk as they entered environments that could expose them to COVID-19. 

“Early on, we didn't know what was going to happen,” said Rob Dickson, MD, FAAEM, FACEP, FACEM, and EMS Medical Director at MCHD. “And we were all—across the nation, across the world—struggling with procedures and PPE and how we could best look after our employees.”

MCHD had a brief window to come up with innovative solutions. They had been using Pulsara to streamline care team communication around stroke and STEMI patients. But in response to the crisis, they began using Pulsara for a completely different purpose: regularly checking in with their employees who had contracted or had been exposed to COVID-19.

Topics: COVID-19 Pulsara PATIENT Customer Success
2 min read

Texas EMTF Simplifies Patient Transfers During COVID-19 (Case Study)

By Kinsie Clarkson on Aug 18, 2021

When the COVID-19 pandemic flared in the state of Texas in early 2020, the state struggled to load balance their COVID-19 patients. Some areas of the state experienced overwhelming waves of surge, while other areas had available beds and resources. Matching the particular needs of complex patients with available beds and other resources necessary for each patient was difficult.

They sought out a solution that would help create a virtual placement center for smooth patient transfers—supporting effective COVID-19 management and surge mitigation and a 75% reduction in excessive phone calls.

Topics: Regional Systems of Care COVID-19 Customer Success Emergency Management
2 min read

Teller County, CO Leverages Pulsara for First-of-Its-Kind Telehealth Program (Case Study)

By Kinsie Clarkson on Aug 02, 2021

911-Initiated Telemedicine: Next-Level Patient Care for Rural Colorado


As EMS and hospital leaders in Teller County, Colorado watched cities like New York grapple with COVID-19 in March of 2020, they knew they needed to carefully plan their response. Fear of the virus spread even faster than the virus itself, and it quickly became apparent that nearly half of Teller County’s residents were reluctant to seek care—for any condition—at the hospital.

Dr. Jeremy DeWall, EMS Medical Director for the Teller region, observed the trend firsthand. “Up to 40% of our EMS volume does not want to go to the hospital once 911 arrives,” he said. “Looking at our numbers, the fear was that we were missing a large group of people who were without healthcare or afraid to go to healthcare because of COVID-19.”

Teller County has a robust and successful community paramedicine program, and were already using Pulsara, a healthcare communication and telehealth platform, for EMS and hospital communication when COVID-19 hit. Their paramedics were accustomed to securely sharing patient information and communicating with the hospital through the Pulsara platform.

That gave James McLaughlin, Director of Community Paramedicine at Ute Pass Regional Health Service District, an idea. McLaughlin joined forces with Dr. DeWall and Emergency Medical Specialists, PC to set in motion a 911-initiated telemedicine program, allowing community paramedics to continue to serve patients and get them examined by a board-certified emergency physician—from their homes. 

Read the case study (or download it here) to learn how UPRHSD and EMS, PC worked together to continue to care for patients through the COVID-19 pandemic, reaching underserved populations and providing their community with a personalized, high-quality level of care. 

To learn more about how hospitals and EMS organizations are using Pulsara to improve communication, reduce treatment times, and mitigate the spread of COVID-19, check out our customer success stories

Topics: Telemedicine Community Paramedicine Telehealth Customer Success Rural Health
3 min read

Eliminating Delays in Care for EMS With Pulsara

By Kinsie Clarkson on Jul 23, 2021

Time is everything in time-sensitive emergencies. But you don’t need us to tell you that. 

You know that time is tissue. You know that every minute counts, and every minute impacts your patient’s outcome. It’s your job: care for the patient, stabilize them, and transport them to the next stage in their care journey as quickly as possible. 

So why does it sometimes feel like the system isn’t built to support that? 

Delays in care happen for many, many reasons, but they all boil down to one thing: communication. 

We have a lot of different communication technologies that do the job they were meant to do: radios, pagers, phones, and fax machines. But they don’t talk to each other. With every middleman a message travels through, it’s another delay for your patient. And when time is of the essence, it’s essential to make sure that the right information gets to the right person at the right time.

Topics: EMS Time Sensitive Emergencies
4 min read

Product Feature: Pulsara PATIENT

By Kinsie Clarkson on Jul 16, 2021

When the COVID-19 pandemic hit in March of 2020, many healthcare systems needed technology to adapt to the evolving situation. Most healthcare systems had telehealth capabilities for scheduled patients, but struggled to figure out how to use telehealth for unscheduled and acute care. Could telehealth help EMS? The Emergency Department? Could technology help prevent exposure for clinicians providing emergent care, and not just for clinicians conducting scheduled appointments?

In March of 2020, we released Pulsara PATIENT: a mobile provider-to-patient platform that allows you to communicate directly with patients and approved family members through live audio and video calls. 

Topics: Pulsara PATIENT
2 min read

Get EMS Feedback on Patient Outcomes with Pulsara

By Kinsie Clarkson on Jul 14, 2021

As a medic, you matter to your patients’ care. 

You are the first person on the scene. You are the first to see the patient, to assess them, and to decide what kind of treatment they need. You decide whether they need transport to the ED, or whether they are safe to stay at home. 

Your decisions guide and influence the rest of their care journey. 

For most medics, involvement with a patient’s case ends when they drop the patient off at the hospital. Most don’t receive any feedback on the patient’s case, how their treatment went, or what their outcome was. Only one in three EMS agencies reports having any access to electronic, patient-specific medical information.

But...you need this kind of feedback. (What gets tracked gets improved.)

Topics: EMS
2 min read

Stop Repeating Yourself: Replacing the EMS Radio Report with Pulsara

By Kinsie Clarkson on Jun 28, 2021

Do you ever get tired of repeating yourself as you tell the same patient story multiple different times, to multiple different audiences?

You write on the back of your glove to keep track of what’s happening with your patient on scene and during transport. You deliver your report to the hospital via radio, to let them know what to expect when you arrive. You give an in-person inpatient report when you hand off the patient at the bedside, and you may also have to complete a leave-behind hand-written “short form.” And finally, you’ve got the patient care report that you complete afterward, within 24 hours of the case. 

That’s at least five different times you have to repeat the same basic information to update everyone who needs to be in the know. 

What if there was a better way? (Hint: there is!)

Topics: EMS Connected Teams
5 min read

Why Reducing Length of Stay Is Critical for Patient & Hospital Wellbeing

By Kinsie Clarkson on Jun 23, 2021

In time-sensitive emergencies, it’s easy to see how each passing minute impacts a patient’s outcome, for better or worse. The faster a patient receives treatment, the better chances they have at a good outcome. When you’re performing a time-sensitive intervention for a stroke or trauma patient, you know that every minute matters. 

But what happens after the patient is admitted to the hospital? What about the minutes slipping past that aren’t quite as noticeable: the time while a patient recovers, waiting to be discharged? 

How does the length of a patient’s stay in the hospital impact their outcome?

Topics: Communication Patient Safety Length of Stay
15 min read

How Mobile Communications Are Transforming Australian Healthcare (PT3)

By Kinsie Clarkson on Jun 16, 2021

New technology is often an exciting prospect. It's fun to experiment with, especially when it promises to help streamline a cumbersome process. But ultimately, the true test of technology is whether it actually improves the way you do things...and when it comes to technology in healthcare, how it helps you provide better care for your patients.  

So when a group of leading experts and clinicians in Victoria, Australia implemented Pulsara to improve communication between their care teams, they were curious about what the innovative new technology could do for them. But more importantly, they wanted to see what it could do for their patients.

Over the past few years, they have successfully developed a streamlined system for making sure everyone on the team has the right information at the right time. And, they're happy to report, their new system has helped them provide stellar care for their patients.

Topics: Regional Systems of Care Connected Teams Systems of Care Customer Success Australia
12 min read

How Mobile Communications Are Transforming Australian Healthcare (PT2)

By Kinsie Clarkson on Jun 09, 2021

Change management is hard. Adopting new technology and new workflows can be an exciting process, but that process may also bring hesitance, skepticism, fear, and doubt. It's not easy to change the way you've always done things. 

So when a group of leading experts and clinicians in Victoria, Australia implemented new technology to improve communication between their care teams, they worked hard to make sure that everyone was on the same page. And it worked. They've seen a great deal of success with their strategies, and have successfully developed a streamlined system for making sure everyone on the team has the right information at the right time—a system that their teams now love. 

Topics: Regional Systems of Care Connected Teams Systems of Care Customer Success Australia
5 min read

Rural Hospitals Are in Danger of Closing: Here's How Telehealth Can Help

By Kinsie Clarkson on Jun 07, 2021

Becker's Hospital Review recently reported that as of April, 354 rural hospitals in the U.S. are still at a high risk of closing, unless their finances immediately improve. Those 354 hospitals account for almost exactly 25% of all 1,430 rural hospitals in the United States. Every state has at least one hospital with a high risk of closure, though, in states like Oklahoma, that number is as high as 28. 

As rural hospitals look for solutions, some are turning to technology to come up with new and innovative ways to find the funds to keep their doors open. Among the most surprising? Telehealth. 

Topics: Telemedicine Telehealth Rural Health
14 min read

How Mobile Communications Are Transforming Australian Healthcare (PT1)

By Kinsie Clarkson on Jun 02, 2021

Patient care involves many moving parts, several teams, and a lot of people. How do you get everybody on the same page, especially when messages have to travel through multiple communication methods before they reach their intended recipient? How do you unite all the disparate teams involved in a patient's healthcare journey—from ambulance to emergency department to specialty teams—into one region-wide system of care? 

Over the last few years, a group of leading experts and clinicians in Victoria, Australia have implemented cutting-edge technology to improve communication between their care teams. They've seen a great deal of success with their strategies, and have developed a streamlined system for making sure everyone on the team has the right information at the right time.  

In this three-part series, you'll hear directly from them on their search for a solution, the results they've seen, and the advice they would offer other systems that want to build their own regional system of care. 

View the full webinar video discussion below, or read on for Part 1 of the full roundtable! (Part 2 and Part 3 can be accessed here.)

Topics: Regional Systems of Care Connected Teams Systems of Care Customer Success Australia
2 min read

10 Things You Need to Know to Optimize Your EMS Operations [FREE EBOOK]

By Kinsie Clarkson on May 21, 2021

While it’s critical that EMS providers stay on top of the latest clinical skills for saving lives, it’s also important to look for ways to improve overall operations, especially as ongoing changes brought about by the COVID-19 pandemic continue to change the way EMS providers deliver care.

From our free eBook, learn 10 things you need to know about four key operational issues, including interagency cooperation, the expanding role of telehealth in EMS, and lessons learned from the COVID-19 pandemic. We also explore how new innovations in your EMS station can help prepare providers to deliver the best patient care possible, as well as promote the safety and well-being of EMS providers themselves.

Topics: EMS 10 Things You Need To Know