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4 min read

Building a System of Care That Scales in a Stress Event

By Corey Ricketson on Dec 22, 2021

COVID-19 has taught us quite a bit about our current methods for communicating in a crisis. Whether you are currently experiencing a COVID-19 surge, are anticipating your next surge, or are catching up from your last surge, there is no doubt about one thing: the past two years have exposed many of the flaws in our system. There is good news, though. Now that we can pinpoint, identify, and examine some of the flaws, we have a clear path toward some new ways that we can set ourselves up for success in the future. 

Over the course of the pandemic, we’ve seen firsthand the results of our current systems. We now know that very few are truly prepared for all hazards and stress events. 

Topics: Communication Systems of Care Inter-Organization Communication
7 min read

The Connected Provider: How Tech-Unified Teams Improve Patient Care

By James Woodson, MD on Aug 11, 2021

Editor's Note: The following post is adapted from a presentation Dr. James Woodson recently gave at the Arab Health Conference in Dubai on June 24th, 2021 entitled "Enabling Networked Communication: How Innovations in Mobile Technology Can Be Leveraged For Better Quality Of Care." Though the content was specifically tailored for conference attendees, the principles Dr. Woodson shares apply to healthcare systems worldwide. (Watch the full presentation here, or check out Part 1 and Part 3 of our blog coverage.)

Poor communication in healthcare is an ongoing issue around the world. Miscommunication costs over $1.7 billion in the U.S. alone each year, causes 80% of serious medical errors during transitions of care, and contributes greatly to preventable deaths. 

When we look for the root cause of the problem, it's actually pretty simple: disconnected human work.

There's a brand new industry on the rise that revolves around the concept of the connected worker. Connected worker platforms started in manufacturing, and are starting to move into other industries. The basic idea behind them is to use a combination of hardware, network, and software tools to enable frontline workers to communicate with supervisors or fellow employees who are in another location. 

I think there is a lot that healthcare can learn from these types of platforms. We should be looking at the concept of the connected provider: a healthcare provider who navigates their environment and communicates with other team members through connective technologies. Mobile technology can enable clinicians to ask questions and share information with the right team member at the right time, empowering them to act on behalf of each individual patient within their broader system. 

Topics: Communication Regional Systems of Care Systems of Care Inter-Organization Communication
7 min read

How Networked Communication Enables Better Quality Care (PT1)

By James Woodson, MD on Jul 26, 2021

Editor's Note: The following post is adapted from a presentation Dr. James Woodson recently gave at the Arab Health Conference in Dubai on June 24th, 2021 entitled "Enabling Networked Communication: How Innovations in Mobile Technology Can Be Leveraged For Better Quality Of Care." Though the content was specifically tailored for conference attendees, the principles Dr. Woodson shares apply to healthcare systems worldwide. (Watch the full presentation below or at this link, and check out Part 2 and Part 3 of our blog coverage.)

As a board-certified emergency physician, I practiced medicine for many years in several different areas of the United States. Through my clinical experience, I discovered that my passion was actually to focus on systems of care: How do you combine multiple different organizations, resources, and people together to quickly surround a patient and provide care for them?

For the past decade, I've been studying how to leverage mobile technology to be able to bring people together, and how to actually create a shared consciousness around a single patient event. 

Digital health is a massive, multi-faceted landscape. The current emphasis on chronic care management, health, and wellness is incredibly important—and as healthcare begins to decentralize, that's where the focus should be. However, my focus is on the acute care space and uniting care teams.

The acute care space usually serves patients that are often undifferentiated and have an unscheduled and unstructured need. When an event happens, how do they enter into the acute care system? How do we get the right patient to the right facility with the right resources at the right time?

Topics: Communication Regional Systems of Care Systems of Care Inter-Organization Communication
5 min read

How Networked Communication Makes Care Teams Exponentially Better

By Team Pulsara on Jul 09, 2021

Networked Communication Tools Create Better Care Team Connections

When inter-organizational healthcare systems utilize shared communication tools, every member of the patient’s care team has access to the most up-to-date and accurate information available—in real time.

A People-Focused Solution

Pulsara is a HIPAA-compliant, secure and easy-to-use app that unites the entire care team, resolving many of the challenges of coordinated care.

It’s a networked communication platform that connects people when seconds matter with a secure, unified patient channel—replacing multiple phone calls, radio reports, faxes, and pagers—and allowing care teams to communicate efficiently and effectively when treating patients.

Topics: Regional Systems of Care Connected Teams Systems of Care Inter-Organization Communication Customer Success
3 min read

Communication Technology Improves Inter-Organizational Care Coordination

By Team Pulsara on Jun 25, 2021

In a world where mobile apps are tapped to organize or simplify nearly every aspect of our lives—from tracking food deliveries to requesting transportation—healthcare communication seems to be the final frontier.

Leveraging connected mobile technologies results in a single channel for information sharing. And it’s key to overcoming communication challenges across inter-organizational patient treatment. It’s time to leverage the simplicity and convenience of this everyday technology to improve healthcare communication and patient care.

Just imagine how this could work in your healthcare system...

Topics: Connected Teams Inter-Organization Communication
5 min read

How Switching to Interoperable Technologies Can Unite Care Teams

By Team Pulsara on Jun 18, 2021

Assembling the Right Care Team is Complex.

There are a lot of logistics that go into coordinating time-sensitive care for a single patient. From the first notification from EMS to contacting all the appropriate members of the team to making sure everyone has the right information, trying to assemble the team in time for the patient's arrival is a complex process. 

In order to address all of a patient's time-sensitive needs, you need to coordinate with multiple team members. This often creates challenges in timing, location, and communication for care teams.

Quality patient care requires in-sync collaboration with medics, nurses, physicians, and specialists—all working within different organizations—from EMS agencies to hospitals to labs and clinics. In today’s healthcare systems, patient data is shared up, down, and across communication silos, spanning different organizations and technology platforms.

Topics: Connected Teams Inter-Organization Communication
6 min read

How Video Streaming Benefits Everyone Involved in an EMS Call

By Team Pulsara on Dec 11, 2020

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Sarah Calams of EMS1 BrandFocus. 


Telehealth applications can help expand the reach of out-of-hospital care to help EMS and hospital providers deliver better patient care, faster

With today’s advanced technology, anyone can use their smartphone, tablet, or computer to connect via real-time video to talk with anyone around the world.

Yet, in the healthcare system, video streaming has remained static, convoluted, and complicated.

Topics: EMS Telemedicine Technology Connected Teams Community Paramedicine Inter-Organization Communication Telehealth
5 min read

Patient-Centric Emergency Medicine’s New Standard: Mobile Communication

By Kinsie Clarkson on Nov 16, 2020

Are you using old, non-patient-centric communication technologies like pagers or phone calls (or even WhatsApp) to solve present-day healthcare challenges? Do you ever wonder if there's a better way to connect your care teams? 

At the European Resuscitation Council Virtual Congress on Oct. 24, 2020, Greg Brown, RN, Pulsara's Western Regional Sales Manager, hosted an exclusive webinar exploring just that. In "Patient-Centric Emergency Medicine: Why Mobile Team Communication Across Healthcare Organizations is the New Standard," Greg discusses how to improve acute care team communication and patient outcomes by switching to mobile technology — and why it is imperative to inter-organizational success.

Topics: Communication Technology Time Sensitive Emergencies Connected Teams Miscommunication Systems of Care COVID-19 Inter-Organization Communication Telehealth
8 min read

Quadruple Aim: How One Telehealth Platform Is Changing the Game

By Kinsie Clarkson on Oct 21, 2020

Of all the various crises facing healthcare in 2020, there is one underlying root issue that directly affects all of them. It determines everything about every single patient's care journey, from each care decision to every patient outcome. 

However, very few healthcare professionals think to start with this issue in improving patient outcomes. 

What's the issue? 


Topics: Time Sensitive Emergencies Connected Teams COVID-19 Inter-Organization Communication Telehealth HIPAA Customer Success
4 min read

Interconnected Teams: A Centralized Approach to Acute Care Medicine

By Team Pulsara on Jul 20, 2020

Time and accuracy in acute care are paramount at every stage of the care process, starting with dispatch and carrying through to the hospital. Time is tissue, and communication errors can lead to avoidable injury or even death. Care teams can’t afford to not get it right. Patients and their families are counting on them.

According to The Joint Commission, 80 percent of medical errors result from miscommunications between caregivers during transitions of care. Fueled by data like this, the U.S. Department of Health and Human Services has acknowledged that there is a communication crisis in healthcare: “Problems with communication between clinicians are pervasive and clearly result in preventable patient harm,” they state in their article on communication between clinicians. “Seminal studies have shown that poor levels of communication exist between clinicians at all levels of the health care system. The Joint Commission has found that communication issues are the most common root cause of sentinel events (serious and preventable patient harm incidents).” 

Miscommunication and treatment errors stem from a lack of a single effective communication method. Pagers, fax machines, and radios still dominate healthcare communication, and these technologies don’t allow care teams to communicate with one another as quickly or efficiently as they could. In order to establish effective team communication, then, it’s time to consider how mobile technology can help. 

Topics: Technology Connected Teams Inter-Organization Communication
3 min read

PRESS RELEASE: Healthcare Communication Platform, Pulsara, Announces Release of FREE COVID-19 Management Package

By Hannah Ostrem on Mar 15, 2020

Pulsara’s COVID-19 package enables networked communication (including HIPAA-compliant live video and messaging) across organizations at no charge.

March 15, 2020


Bozeman, Mont — Pulsara announced today that they have released a COVID-19 management package available to all EMS and healthcare organizations in the United States for free.

“With confirmed Coronavirus Disease 2019 cases on the rise in the U.S., we know that many EMS and healthcare organizations are rapidly preparing for the management of this crisis within their communities,” said Pulsara Founder and CEO, Dr. James Woodson. “Inter-organization communication has never been more important than it is right now. In this time of need, we are fortunate to be able to serve.”

Topics: Press Connected Teams COVID-19 Inter-Organization Communication