15 min read

How Mobile Communications Are Transforming Australian Healthcare (PT3)

By Kinsie Clarkson on Jun 16, 2021

New technology is often an exciting prospect. It's fun to experiment with, especially when it promises to help streamline a cumbersome process. But ultimately, the true test of technology is whether it actually improves the way you do things...and when it comes to technology in healthcare, how it helps you provide better care for your patients.  

So when a group of leading experts and clinicians in Victoria, Australia implemented Pulsara to improve communication between their care teams, they were curious about what the innovative new technology could do for them. But more importantly, they wanted to see what it could do for their patients.

Over the past few years, they have successfully developed a streamlined system for making sure everyone on the team has the right information at the right time. And, they're happy to report, their new system has helped them provide stellar care for their patients.

Topics: Regional Systems of Care Connected Teams Systems of Care Customer Success Australia
12 min read

How Mobile Communications Are Transforming Australian Healthcare (PT2)

By Kinsie Clarkson on Jun 09, 2021

Change management is hard. Adopting new technology and new workflows can be an exciting process, but that process may also bring hesitance, skepticism, fear, and doubt. It's not easy to change the way you've always done things. 

So when a group of leading experts and clinicians in Victoria, Australia implemented new technology to improve communication between their care teams, they worked hard to make sure that everyone was on the same page. And it worked. They've seen a great deal of success with their strategies, and have successfully developed a streamlined system for making sure everyone on the team has the right information at the right time—a system that their teams now love. 

Topics: Regional Systems of Care Connected Teams Systems of Care Customer Success Australia
14 min read

How Mobile Communications Are Transforming Australian Healthcare (PT1)

By Kinsie Clarkson on Jun 02, 2021

Patient care involves many moving parts, several teams, and a lot of people. How do you get everybody on the same page, especially when messages have to travel through multiple communication methods before they reach their intended recipient? How do you unite all the disparate teams involved in a patient's healthcare journey—from ambulance to emergency department to specialty teams—into one region-wide system of care? 

Over the last few years, a group of leading experts and clinicians in Victoria, Australia have implemented cutting-edge technology to improve communication between their care teams. They've seen a great deal of success with their strategies, and have developed a streamlined system for making sure everyone on the team has the right information at the right time.  

In this three-part series, you'll hear directly from them on their search for a solution, the results they've seen, and the advice they would offer other systems that want to build their own regional system of care. 

View the full webinar video discussion below, or read on for Part 1 of the full roundtable! (Part 2 and Part 3 can be accessed here.)

Topics: Regional Systems of Care Connected Teams Systems of Care Customer Success Australia
4 min read

Healthcare Story Time: Celebrating Outstanding Patient Care

By Kinsie Clarkson on Apr 30, 2021

Today marks the last day of Patient Experience Week 2021, as we celebrate the healthcare providers who go above and beyond to deliver great care for their patients. And this year, we have a lot to celebrate. The past year has demonstrated the strength and resilience of healthcare providers like no other. From the very start of the COVID-19 pandemic, healthcare workers around the world have continually put their own safety on the line to help patients in need.

Here at Pulsara, we are privileged to support the heroic men and women who have served on the front lines of this pandemic, sacrificing greatly in order to care for patients. In celebration of their service and dedication, we'd like to share a few of the wins in patient care that some of our customers have achieved, even in the midst of the COVID-19 pandemic. 

Topics: Stroke Telemedicine COVID-19 Telehealth Customer Success Australia
6 min read

Upcoming Webinar: How Mobile Communications Are Transforming Patient Care

By Nathan Williams on Apr 16, 2021

Breakdowns and bottlenecks in healthcare communication systems frequently cause a myriad of delays in patient care. Legacy systems like radios, pagers, fax machines, and multiple phone calls connect clinicians but aren't always able to efficiently get the right message to the right person at the right time. Combined with the challenges presented by the COVID-19 pandemic, it's clear that our current systems of communication need to be reimagined. Healthcare officials must begin to think differently. 

Your acute care, collaboration, and coordination solution needs to be scalable and flexible, enabling you to adapt quickly to the dynamic needs of patients and clinicians—and span across all organizations involved in patient care. By replacing legacy systems with one solution that covers the entire care continuum, health providers can achieve reduced treatment times, conserve resources, and improve the lives of both patients and caregivers.

When: The evening of April 27 in the USA; 11 AM on the 28th in New South Wales, Australia

Cost: FREE

Registration: Click here to register

Read on for further details!

Topics: Stroke Communication Technology Connected Teams Telehealth Australia New Zealand
2 min read

Video Interview: Australia’s Latrobe Regional Hospital & Ambulance Victoria

By Kinsie Clarkson on Nov 04, 2020

Earlier this year, in the weeks before COVID-19 changed life and healthcare as we know it, Latrobe Regional Hospital near Melbourne, Australia, was busy laying the groundwork for a new communication system between their hospital teams and Ambulance Victoria. Over the course of the next few months, Latrobe was able to implement Pulsara for treating patients across multiple departments, including stroke, mental health, pediatrics, trauma—and most pressingly, COVID-19. 

Topics: Stroke Press Communication Telemedicine Connected Teams COVID-19 Telehealth Customer Success Australia
4 min read

Australian Research Links Rise in Cardiac Deaths to Pandemic Precautions

By Kinsie Clarkson on Oct 07, 2020

As the world buckled under the weight of COVID-19, emergency protocols were put in place to protect as many people as possible from exposure to the virus. Many of these protocols successfully achieved what they were designed to do. However, there were also many ways in which we didn’t yet fully understand the impacts of our pandemic response protocols.

Australian EMS agency Ambulance Victoria has recently released new research on the specific causes behind one such unintended consequence: increased deaths from sudden cardiac arrest.

Topics: EMS Time Sensitive Emergencies COVID-19 Sudden Cardiac Arrest Australia
2 min read

Australia’s Latrobe Regional Hospital Improves Door-to-CT Times by 68% with Pulsara (Case Study)

By Kinsie Clarkson on Sep 28, 2020

For Latrobe Regional Hospital (LRH) near Melbourne, Australia, streamlining communication has been a major area of focus, both to improve patient care and to strengthen collaboration across its healthcare system. Up until the beginning of 2020, they used a combination of phone calls and pagers to interface among Emergency Services, ED, and hospital staff—resulting in inefficiencies and challenging communication for caregivers.

Topics: Stroke Press Communication Connected Teams COVID-19 Telehealth Customer Success Australia
1 min read

How Australia is Stopping Stroke Fast with Innovative Communication

By Shawn Olson on Feb 19, 2019

“Every nine minutes a person in Australia suffers from a new or recurrent stroke. The growing burden of stroke care around the globe highlights the need for advances in treatment, particularly rapid identification of symptoms and quick delivery of definitive care.” 

EMS World recently published an article describing how “Australia is employing new technology to improve stroke coordination and care.” We're honored to say that this new technology is Pulsara!

The article describes how there are limitations to linear care and how this can cause unwanted delays specifically with communication and moving the patient from one area of care to the next. With stroke care, this is not an isolated problem that only affects the US, but is recognized throughout the world.  

Topics: Stroke Healthcare Communication Australia
2 min read

Australian Health System Achieves Faster Treatment for Every Stage of Patient Journey With Pulsara [Preliminary Research]

By Hannah Ostrem on Dec 07, 2018

"Preliminary results show that every stage of the patient journey is faster when Pulsara is used."
Teams at  the Florey Institute of Neuroscience and Mental Health  in Victoria, Australia are setting new care standards for patients suffering suspected stroke or STEMI.
As part of their Pre-Hospital Real-time cOMmunication using Pulsara Technology (PROMPT) Project, the care teams have implemented Pulsara to determine whether the platform can help improve treatment times for critical conditions by  facilitating communication between and  among EMS teams and care teams at the hospital.
Pulsara is quickly dominating the United States healthcare space as the only regional communication network for healthcare, but the platform is now widely used in Australia too. Researchers of the PROMPT project recently unveiled their preliminary findings.
Topics: Stroke STEMI EMS Australia
1 min read

Australian Health Systems' Use of Smartphone Technology to Speed Stroke Treatment Featured in EMS World

By Team Pulsara on Oct 25, 2018

EDITOR'S NOTE: The following article first appeared in EMS World, and was authored by Shawna Renga, AS, NREMT-P. Shawna is a writer and paramedic in California, where she also serves as an instructor at the United States Coast Guard Medical Support Services School.


 In southeastern Australia, a team of healthcare providers has launched a new initiative to improve care for patients with stroke by synchronizing all aspects of communication and treatment beginning the moment the patient is first seen by responding emergency medical personnel. Initial results have shown significant reductions in treatment times, potentially leading to improved outcomes for victims of the devastating condition.

Topics: Stroke Australia
2 min read

Research: Can Pulsara Facilitate Communication for Multi-Organizational and Multi-Disciplinary Clinicians?

By Hannah Ostrem on Dec 13, 2017

When someone suffers a stroke or heart attack, getting the patient to definitive treatment quickly is crucial to their survival and quality of life post-event. But, getting treatment quickly requires communication between EMS, several care teams within the hospital, and sometimes even teams from other hospitals when transfer is required. 

Too often, this communication breaks down at one or many points along the way due to the outdated and non-integrated technology systems those clinicians rely on to relay their information. This antiquated technology, including phone trees, fax machines, pages, sticky notes ... (yes, really), causes critical patient information to be missed, which can contribute to treatment delays and medical errors.

To ameliorate these frustrations, researchers in Australia have conducted a preliminary study with the following aims:

"To describe:

1) If a technology-based communication solution could be implemented across multiple organizations;


2) Which factors are associated with clinicians’ intentions to use the technology."

Topics: Stroke STEMI Communication Australia
3 min read

Australian Health Systems Reduce D2B and D2N Times by 28 and 33 Minutes Respectively [Preliminary Research]

By Hannah Ostrem on Dec 07, 2017

To determine if Pulsara can improve management timelines for patients suspected of having a stroke or cardiac event, researchers  in Australia have conducted a pilot study with a 6 month pre-post historical control design. 

The researchers give the following background to the study:

  • "Rapid treatment of patients with suspected acute stroke or cardiac events involves pre-hospital (paramedics) and hospital clinicians from multiple departments including: emergency, medical, neurology or cardiology, radiology or catheterisation."
  • "Clinicians repeat patient details using multiple communication methods (phone, fax, pager, face-to-face) and record details in various systems."
  • "Inefficient communication may contribute to treatment delays for these time-critical conditions."

To see if Pulsara could help stop the inefficient communication the teams were experiencing -- and thereby reduce associated treatment delays -- the researchers had prehospital clinicians as well as hospital users activate Pulsara for suspected stroke and STEMI cases.

Topics: Stroke STEMI Communication Australia
2 min read

Pulsara featured in Australian News Story as Second International Hospital Begins Use of the Platform

By Hannah Ostrem on May 16, 2017

Pulsara was featured last week in a news article on Australian news site, The Courier after Ballarat Base Hospital, Pulsara's second international hospital client, began a pilot of the platform. Ballarat will leverage Pulsara to receive real-time information about a patient’s condition from local paramedics to get the entire emergency department, cardiac, neurology and other specialists and departments on the same page.

Image: The Courier -- Paramedics use Pulsara to alert hospitals of incoming patients and reduce treatment times.

According to the article, Ambulance Victoria clinical manager Grant Hocking said “Time is of the essence for cardiac and stroke patients. This app puts everyone on the same page, synchronizing our communication not just to the emergency department but specialists within the hospital as well.”

Topics: Stroke STEMI EMS Press Australia
3 min read

Victorian Stroke Tele­medicine Program Allows 15-year-old to Make Full Recovery

By Hannah Ostrem on Mar 07, 2017

Why do we do what we do?

At Pulsara, our "WHY" is to empower TEAMS of caregivers to come together and achieve the best possible outcomes for critical patients as quickly as possible, and with reduced miscommunications and errors.

As clinicians, our "WHY" is to make a difference in the lives of all the patients and their families we touch.

For Pulsara staff and clinicians alike, our "WHY" is also to influence change where change is gravely needed. To move the needle and find new, better ways of treating patients.

One team has truly embraced this mission. The health system in Victoria, Australia, including the Florey Institute of Neuroscience and Mental Health, recently revealed an incredible telemedicine success story:

Topics: Stroke STEMI EMS Australia
2 min read

Australia EMS and Hospital Teams Save Young Man's Life Through Innovative Communication

By James Woodson, MD on Dec 01, 2016

We can’t say it enough:  Uniting and empowering strong teams is the foundation of building Regional Systems of Care. But how can we do that when we give different members of the same “team” different communication tools and protocols? Does it make any sense to give medics old fashioned radios and modems and then give cardiologists and neurologists phones and pagers? How can we truly expect them to be an integrated team when they aren't even speaking the same technological language?
Luckily, some teams are already taking the lead in revolutionizing the way we communicate around time-sensitive emergencies. One such example comes from the incredible teams in the state of Victoria, Australia, who were recently featured in an article in the Herald Sun. 
Topics: STEMI Australia