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11 min read

The Future of EMS: An Interview with Corey Ricketson (Part 2)

By Kinsie Clarkson on Dec 01, 2021

The past two years have done a great deal to redefine the shifting identity of EMS. COVID-19 changed a lot about how we provide care, and some of the solutions we came up with have led to a watershed of self-discovery. With that, though, comes an equal number of questions. What does the shifting landscape of healthcare mean for EMS? What will the role of EMS be going forward? As the identity of EMS evolves and medics are given more agency, will they be able to help find solutions for problems like overcrowded emergency departments, while also giving patients both a better and more appropriate care experience? 

Corey Ricketson, Pulsara's Vice President of Strategic Accounts, recently had the opportunity to discuss these and other hot topics in EMS with Chris Cebollero on The Inside EMS podcast, hosted by EMS1. Corey shares his experiences visiting multiple EMS agencies throughout the country, as well as some top takeaways from how leading EMS agencies are finding solutions to issues like ED overcrowding. Chris and Corey talk community paramedicine, how EMS needs to adapt for the future, the importance of meeting patients where they are, and how interoperability, connection, and communication should be a main focus for EMS agencies.

Listen to the podcast below, and read on for part 2 of the interview! (If you missed part 1, check it out here.)

Topics: EMS ET3 Community Paramedicine Mobile Integrated Health Telehealth
12 min read

The Future of EMS: An Interview with Corey Ricketson (Part 1)

By Kinsie Clarkson on Nov 29, 2021

The past two years have done a great deal to redefine the shifting identity of EMS. COVID-19 changed a lot about how we provide care, and some of the solutions we came up with have led to a watershed of self-discovery. With that, though, comes an equal number of questions. What does the shifting landscape of healthcare mean for EMS? What will the role of EMS be going forward? As the identity of EMS evolves and medics are given more agency, will they be able to help find solutions for problems like overcrowded emergency departments, while also giving patients both a better and more appropriate care experience? 

Corey Ricketson, Pulsara's Vice President of Strategic Accounts, recently had the opportunity to discuss these and other hot topics in EMS with Chris Cebollero on The Inside EMS podcast, hosted by EMS1. Corey shares his experiences visiting multiple EMS agencies throughout the country, as well as some top takeaways from how leading EMS agencies are finding solutions to issues like ED overcrowding. Chris and Corey talk community paramedicine, how EMS needs to adapt for the future, the importance of meeting patients where they are, and how interoperability, connection, and communication should be a main focus for EMS agencies.

Listen to the podcast below, and read on for part 1 of the full interview! 

Topics: EMS ET3 Community Paramedicine Mobile Integrated Health Telehealth
3 min read

PRESS RELEASE: Groundbreaking Telehealth Program Reaching Rural & Underserved Populations

By Team Pulsara on Aug 16, 2021

Teller County, CO develops a first-of-its-kind telehealth program using Pulsara as the backbone for rural health communications

BOZEMAN, Mont., August 16, 2021 — Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, published new details on Teller County, Colorado’s groundbreaking community paramedicine and telehealth program. Reporting on their initial challenges, the solutions they found, and results, the “911-INITIATED TELEMEDICINE: Next-Level Patient Care for Rural Colorado” case study reveals a new pathway forward for EMS agencies across the globe.

As COVID-19 escalated across the country in early 2020, EMS and hospital leaders in Teller County, CO identified that residents were reluctant to seek care—for any condition—at the hospital. “Up to 40% of our EMS volume does not want to go to the hospital once 911 arrives,” said Dr. Jeremy DeWall, EMS Medical Director for the Teller region. “Looking at our numbers, the fear was that we were missing a large group of people who were without healthcare or afraid to go to healthcare because of COVID-19.” 

Leveraging their already thriving community paramedicine program, Teller County’s Ute Pass Regional Health Service District and Emergency Medical Specialists, PC set in motion a new 911-initiated telemedicine program, utilizing Pulsara’s telehealth capabilities to address the acute needs of the community. 

Topics: Press Community Paramedicine COVID-19 Telehealth
3 min read

How Telehealth is Transforming Behavioral Health Patient Care (Video)

By Nathan Williams on Aug 09, 2021

Mental health is a growing need around the world. Over 50 million people in the United States alone1 in 5 adultsare dealing with mental health issues. And the trend extends to all ages; 1 in 6 young people in the U.S. between the ages of 6 and 17 struggle with mental health. Living through a global pandemic has only made matters worse. In May 2021, Children's Hospital Colorado declared a state of emergency for pediatric mental health

Over the past few years, Ute Pass Regional Health Service District in Teller County, Colorado, has set out to improve care for mental health patients. They built a top-tier community paramedicine program uniquely trained to respond to mental health calls. They also equipped their community paramedics with Pulsara, a healthcare communications, telehealth, and logistics platform. The result is a dynamic program that meets mental health patients where they are. 

Topics: Telemedicine Community Paramedicine Telehealth Mental Health
2 min read

Teller County, CO Leverages Pulsara for First-of-Its-Kind Telehealth Program (Case Study)

By Kinsie Clarkson on Aug 02, 2021

911-Initiated Telemedicine: Next-Level Patient Care for Rural Colorado


As EMS and hospital leaders in Teller County, Colorado watched cities like New York grapple with COVID-19 in March of 2020, they knew they needed to carefully plan their response. Fear of the virus spread even faster than the virus itself, and it quickly became apparent that nearly half of Teller County’s residents were reluctant to seek care—for any condition—at the hospital.

Dr. Jeremy DeWall, EMS Medical Director for the Teller region, observed the trend firsthand. “Up to 40% of our EMS volume does not want to go to the hospital once 911 arrives,” he said. “Looking at our numbers, the fear was that we were missing a large group of people who were without healthcare or afraid to go to healthcare because of COVID-19.”

Teller County has a robust and successful community paramedicine program, and were already using Pulsara, a healthcare communication and telehealth platform, for EMS and hospital communication when COVID-19 hit. Their paramedics were accustomed to securely sharing patient information and communicating with the hospital through the Pulsara platform.

That gave James McLaughlin, Director of Community Paramedicine at Ute Pass Regional Health Service District, an idea. McLaughlin joined forces with Dr. DeWall and Emergency Medical Specialists, PC to set in motion a 911-initiated telemedicine program, allowing community paramedics to continue to serve patients and get them examined by a board-certified emergency physician—from their homes. 

Read the case study (or download it here) to learn how UPRHSD and EMS, PC worked together to continue to care for patients through the COVID-19 pandemic, reaching underserved populations and providing their community with a personalized, high-quality level of care. 

To learn more about how hospitals and EMS organizations are using Pulsara to improve communication, reduce treatment times, and mitigate the spread of COVID-19, check out our customer success stories

Topics: Telemedicine Community Paramedicine Telehealth Customer Success Rural Health
13 min read

10 Things EMS Providers Need to Know About Responding to Mental Health Calls

By Team Pulsara on Jul 12, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Sarah Calams of EMS1 Frontline Voices. 

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Community paramedics are pioneering new ways to care for mental health patients – here’s how

Since the COVID-19 pandemic, EMS providers have seen an alarming uptick in patients refusing to go to their doctor’s office or the emergency room. Many others – including those with urgent conditions – have even been hesitant to call 911.

“We saw patients who were just foregoing all of their medical care – they were ignoring their emergency conditions,” said James McLaughlin, director of the community paramedicine program at Ute Pass Regional Health Service District in Woodland Park, Colorado.

To ease his community’s fears, McLaughlin introduced a new Healthcare Options Mobility and Engagement, or HOME, program, which pairs an in-home paramedic visit with a telehealth consult by a physician – like Dr. Jeremy DeWall, EMS medical director at Ute Pass Regional Health Service District.

Topics: Telemedicine ET3 Community Paramedicine Mobile Integrated Health Telehealth Customer Success Wellness Mental Health
9 min read

10 Things to Know About the Changing Scope of Out-of-Hospital Care

By Team Pulsara on May 10, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author,  Marianne Meyers, BS, for EMS1 BrandFocus. 

Topics: EMS ET3 Community Paramedicine Mobile Integrated Health
3 min read

Study: Community Paramedicine Is “Growing in Impact and Potential”

By Kinsie Clarkson on Apr 14, 2021

A Canadian study published prior to the COVID-19 pandemic indicates that community paramedicine programs are improving care and outcomes for patients. 

According to researchers Michael J. NolanKatherine E. Nolan, and Samir K. Sinha, there is a growing need for a more flexible, sustainable model of care to deliver high-quality healthcare within communities—and in Canada, community paramedics are being recognized as uniquely positioned to deliver exactly that. 

Topics: EMS Community Paramedicine Canada
4 min read

Preventing Readmissions with Post-Discharge Care and Pulsara

By Josh Jordan on Mar 19, 2021

Wow! Was 2020 a doozie or what? COVID-19 took a toll on our healthcare system, resources, economy, and the way we do business. We survived rolling epicenters of virus surge on a national scale. Needless to say, it’s been a chaotic year. 

Topics: Telemedicine Community Paramedicine Mobile Integrated Health COVID-19 Pulsara PATIENT Telehealth Post-Discharge Care Readmissions
6 min read

How Video Streaming Benefits Everyone Involved in an EMS Call

By Team Pulsara on Dec 11, 2020

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Sarah Calams of EMS1 BrandFocus. 

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Telehealth applications can help expand the reach of out-of-hospital care to help EMS and hospital providers deliver better patient care, faster


With today’s advanced technology, anyone can use their smartphone, tablet, or computer to connect via real-time video to talk with anyone around the world.

Yet, in the healthcare system, video streaming has remained static, convoluted, and complicated.

Topics: EMS Telemedicine Technology Connected Teams Community Paramedicine Inter-Organization Communication Telehealth
4 min read

What Is EMS? A Brief Guide to Emergency Medical Services

By Kinsie Clarkson on Dec 09, 2020

Emergency Medical Services—EMS, for short—is a branch of healthcare, public health, and public safety that responds to calls for help, 24/7, in almost every community in our nation. EMS encompasses a number of different services and roles, providing vital lifesaving care for patients during times of emergency. There are around 1.05 million licensed EMS professionals across the U.S. and nearly 623,000 of these are EMTs, while over 268,000 are paramedics. 

Topics: EMS Time Sensitive Emergencies ET3 Community Paramedicine Mobile Integrated Health COVID-19
9 min read

911-Initiated Telemedicine: How Clinical Leaders Are Using Mobile Tech

By Kinsie Clarkson on Oct 12, 2020

As hospitals and EMS agencies in Colorado Springs, Colorado, watched organizations around the world respond to COVID-19, they began to anticipate what their own response would look like. “We got to watch what happened in Italy and Europe and then subsequently in New York,” said Dr. Matt Angelidis, the co-medical director for the Colorado Springs Fire Department and AMR, and emergency physician for UC Health at Memorial Central, Memorial North, and Pike's Peak Regional Hospital. “We had time to think about, ‘Is there a better answer, or do we have an alternate way that we can take care of these patients and deliver care?’”

Topics: EMS Community Paramedicine COVID-19 Pulsara PATIENT HIPAA Customer Success
9 min read

Q&A: How Can EMS Agencies Leverage Technology for Growth & Evolution?

By Team Pulsara on Sep 21, 2020

EDITOR'S NOTE: Last month, EMS1, Fitch & Associates, and the National EMS Management Association released their third annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS.

About the Author: Rachel Zoch is a branded content project lead for Lexipol, where she has written about public safety products and issues important to police, fire, EMS and corrections since 2015. 

In this Q&A, EMS1 talks with Pulsara’s Kris Kaull about the importance of communication, how to improve it with the right technology, and how the role of EMS in the overall healthcare landscape is changing.

Topics: EMS Technology Innovation Trend Report Interoperability Community Paramedicine
3 min read

Upcoming Webinar: 911-Initiated Telemedicine [By Colorado Springs, CO Clinical Leaders]

By Nathan Williams on Sep 02, 2020

In the largest pandemic of our lifetime, learn how clinical leaders in Colorado Springs, CO, are using mobile technology to not only manage the COVID-19 crisis, but also lay the foundation for the new reality of EMS, including 911-initiated telemedicine, Mobile Integrated Healthcare, Community Paramedicine, and telehealth. For the first time ever, the presenters will outline their modernized management system and share case studies and key takeaways that will help you improve patient care, upgrade team communication, reduce cost of care, and increase EMS agency and hospital revenue. Clinicians and thought leaders are creating a new path forward, based around the HIPAA-compliant, secure, mobile-first telehealth communication platform Pulsara.

What: 911-Initiated Telemedicine: How Colorado Springs, CO, Clinical Leaders Are Revolutionizing Emergency Medicine via Mobile Technology

When: Tuesday, Sept 8, 2020 | 1:00 pm EST /  12:00 pm CT / 11:00 am MT / 10:00 am PT

HowSIGN UP HERE

Keep reading to learn more!

Topics: EMS Telemedicine Community Paramedicine Mobile Integrated Health Telehealth
10 min read

The State of the Profession [2020 EMS Trend Report Part 1]

By Team Pulsara on Aug 19, 2020

EDITOR'S NOTE: Last month, EMS1, Fitch & Associates, and the National EMS Management Association released their third annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS.

About the authors: Jay Fitch, PhD, is a founding partner of Fitch & Associates and is internationally recognized for leadership as a consultant, educator and innovator in EMS and public safety.

Anthony Minge, EdD, is a senior partner at Fitch & Associates. Prior to joining the firm, he was the business manager for Northwest MedStar in Spokane, Washington.


TECHNOLOGY ADOPTION, PROVIDER RESILIENCY AND PREPAREDNESS: INTERPRETING THE EMS TREND REPORT 2020

EMS leaders anticipated a linear progression in 2020 – managing a slight increase in call volume and reimbursement, while trying to become more efficient and otherwise hold down costs. COVID-19 certainly changed the definition of normal, and perhaps how EMS will evolve in the future.

The EMS Trend Report asks a number of questions each year to ascertain industry perception of a wide variety of key issues and related trends, from measures used to track cardiac arrests, to clinical interventions, ePCR satisfaction, use of lights and sirens for 911 responses, budget changes, and the degree to which agencies are prepared for disruptive events.

Topics: EMS Communication ePCRs Community Paramedicine Mobile Integrated Health COVID-19
7 min read

How Austin-Travis County Uses Pulsara to Manage the COVID Crisis & Beyond

By Kinsie Clarkson on Jul 29, 2020

As EMS agencies all over the country have struggled to handle COVID-19, many are searching for answers. How do we prepare for possible future waves of COVID-19? Outdated technology cannot keep up with the variety of new challenges. Is there a way to streamline communication and use mobile technology to solve problems and still deliver high-quality patient care? Could such a solution be flexible and scalable, able to handle any situation—even a pandemic?

When COVID-19 hit, Austin-Travis County EMS, serving the Austin, Texas area, had the tools at their disposal to build an efficient system to help mitigate the crisis. They embraced mobile technology in an effort to improve communication, minimize the risk of exposure to healthcare providers, and continue to provide patients with the smartest and most effective quality of care.

Topics: EMS Communication Connected Teams Community Paramedicine COVID-19 Customer Success
5 min read

EMS and Paramedicine: At the Crossroads of Change

By Kris Kaull on Mar 09, 2020

GROWING UP IS HARD.

As a young industry, EMS had its cute years. We were the baby of the family. Our oldest brother, Police, followed Mom and Dad’s orders to a T. Police was a rule-following perfectionist who aimed to please. Then, there was the middle child, Firefighter. She was similar to her brother, following in his footsteps and enjoying the attention of being the baby of the family ... until we came along. Then, she started taking on a new role – differentiating herself from her older brother while at the same time, nurturing us.

Topics: EMS Change Management Community Paramedicine Systems of Care Mobile Integrated Health
2 min read

Texas Wellness Center Innovates to Improve Population Health

By Hannah Ostrem on Jan 31, 2020

Last month, Pulsara was featured in a follow-up piece to an article published in the Longview News Journal, which described the innovative way healthcare teams in Longview, Texas are using the platform to benefit mental health patients. This new use case reduces hurdles these patients must overcome in order to see a mental health professional in times of crisis:

Topics: Connected Teams Community Paramedicine Consult Customer Success
1 min read

12 Steps for Developing Your Community Paramedicine Program [FLYER]

By Hannah Ostrem on Dec 27, 2019

1. Plan To Plan 
2. Assess Program Feasibility
3. Assess Community Health Needs

Those are three of the first steps needed to develop a new Community Paramedicine (CP) program. Researching resources needed, outlining a work plan, identifying key players and whose buy-in is needed, and concluding whether a given community has needs for a CP program and would receive it well are just a few of the early things to consider.

Topics: Community Paramedicine
1 min read

What Do You Need to Know About Community Paramedicine? Find Out Right Here.

By Hannah Ostrem on Dec 19, 2019

Earlier this week, Flight Paramedic, Kris Kaull and Community Paramedicine Advisor, Anne Montera, MHL, BSN, RN, discussed the increasingly important topic of Community Paramedicine (CP) in a webinar hosted by EMS1.

Specifically, they discussed WHY CP programs are an initiative worth considering, case studies that explained some of the benefits patients and communities have reaped from implementation of such a program, barriers that must be overcome when implementing a CP program, and next steps for those interested in Community Paramedicine.

Topics: Community Paramedicine