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2 min read

Driver's License Scanning: A New Way to Enter Information in Pulsara

By Kinsie Clarkson on Mar 09, 2022

When first encountering a new patient, you have a lot of information to quickly relay to the rest of the care team. Thankfully, you've got the patient's driver's license, so that's one hurdle already overcome. But now comes the challenge of quickly entering all this information and passing it along to the rest of your team. 

But if you're using Pulsara, not to worry: we'd like to share with you a new feature that can make this process easy. Key identification data from a US driver's license can be automatically scanned into the patient channel using Driver's License Scanning. 

Topics: EMS Communication
2 min read

Press Release: Pulsara Releases Innovative ED Availability Feature for EMS and Hospital Teams

By Team Pulsara on Feb 23, 2022

New functionality allows hospitals to notify EMS of ED availability, improving efficiency, collaboration, and patient care

Topics: EMS Press
4 min read

Passing It Forward: Practicing Altruism in EMS with Pulsara

By Chris Moline on Dec 15, 2021

If you work in EMS, you experience many challenges during your shift. These challenges begin with always being in a state of readiness to safely arrive on-scene. Once you're there, you jump directly into the thick of the challenge and immediately start assessing problems with the information you can obtain at the time. It’s stressful, exhausting, exhilarating, and yet addictive at the same time—all these things and more.

Aside from treating and transporting patients, there are constantly other things to keep up with: ongoing training for new or updated software, equipment and devices, the latest industry treatment recommendations, and agency rules and regulations. Can EMS workers become fatigued, burned out, and experience depression? Absolutely! Why do they continue to do it, then?

Because while these challenges can and often do occur, there’s something internally higher that drives them to be a part of a “greater good”—to undergo uncomfortable situations for the benefit of others. This at its root is called altruism. Altruism has many shades of definition, but at its core, altruism is about individuals who put the needs and concerns of others above their own comfort and well-being. Altruism is a common trait for many in EMS. One example—amongst many—is a paramedic working out in freezing weather trying to safely extricate a patient from an MVA.

Topics: EMS
11 min read

The Future of EMS: An Interview with Corey Ricketson (Part 2)

By Kinsie Clarkson on Dec 01, 2021

The past two years have done a great deal to redefine the shifting identity of EMS. COVID-19 changed a lot about how we provide care, and some of the solutions we came up with have led to a watershed of self-discovery. With that, though, comes an equal number of questions. What does the shifting landscape of healthcare mean for EMS? What will the role of EMS be going forward? As the identity of EMS evolves and medics are given more agency, will they be able to help find solutions for problems like overcrowded emergency departments, while also giving patients both a better and more appropriate care experience? 

Corey Ricketson, Pulsara's Vice President of Strategic Accounts, recently had the opportunity to discuss these and other hot topics in EMS with Chris Cebollero on The Inside EMS podcast, hosted by EMS1. Corey shares his experiences visiting multiple EMS agencies throughout the country, as well as some top takeaways from how leading EMS agencies are finding solutions to issues like ED overcrowding. Chris and Corey talk community paramedicine, how EMS needs to adapt for the future, the importance of meeting patients where they are, and how interoperability, connection, and communication should be a main focus for EMS agencies.

Listen to the podcast below, and read on for part 2 of the interview! (If you missed part 1, check it out here.)

Topics: EMS ET3 Community Paramedicine Mobile Integrated Health Telehealth
12 min read

The Future of EMS: An Interview with Corey Ricketson (Part 1)

By Kinsie Clarkson on Nov 29, 2021

The past two years have done a great deal to redefine the shifting identity of EMS. COVID-19 changed a lot about how we provide care, and some of the solutions we came up with have led to a watershed of self-discovery. With that, though, comes an equal number of questions. What does the shifting landscape of healthcare mean for EMS? What will the role of EMS be going forward? As the identity of EMS evolves and medics are given more agency, will they be able to help find solutions for problems like overcrowded emergency departments, while also giving patients both a better and more appropriate care experience? 

Corey Ricketson, Pulsara's Vice President of Strategic Accounts, recently had the opportunity to discuss these and other hot topics in EMS with Chris Cebollero on The Inside EMS podcast, hosted by EMS1. Corey shares his experiences visiting multiple EMS agencies throughout the country, as well as some top takeaways from how leading EMS agencies are finding solutions to issues like ED overcrowding. Chris and Corey talk community paramedicine, how EMS needs to adapt for the future, the importance of meeting patients where they are, and how interoperability, connection, and communication should be a main focus for EMS agencies.

Listen to the podcast below, and read on for part 1 of the full interview! 

Topics: EMS ET3 Community Paramedicine Mobile Integrated Health Telehealth
16 min read

Force Multiplier Patient Care - Q&A

By Team Pulsara on Nov 17, 2021

What if you could keep hundreds of low-acuity patients a week from having to needlessly go to the emergency room? With a scalable system of care, Austin-Travis County EMS is doing just that. In just three weeks, they kept 434 low-acuity patients out of the hospital—rerouting them to faster and more appropriate care via their ET3 clinic partner agency and the telehealth communications and logistics platform Pulsara.

Recently, Commander Steve White and Dr. Carlos Navarro presented a webinar to share their experience with creating the C4 unit, walk through a case study, and offer tangible takeaways and cutting-edge insights. If you haven't yet had the chance to catch up on the conversation, check out part 1 and part 2.

Read on to hear from Commander White and Dr. Navarro as they host a Q&A, answering audience questions about their system, how it works, and how its principles can be applied to other organizations. 

Topics: EMS ET3 Telehealth Customer Success
11 min read

Force Multiplier Patient Care [Part 2]

By Team Pulsara on Nov 10, 2021

What if you could keep hundreds of low-acuity patients a week from having to needlessly go to the emergency room? And what if, by doing so, you could reduce or eliminate the challenge of slow turnaround times, free up much-needed EMS and hospital resources, and help patients get the care they need faster, more affordably, and more efficiently?

Austin-Travis County EMS is doing just that. With a scalable system of care, they kept 434 low-acuity patients out of the hospital in just three weeks—rerouting them to faster and more appropriate care via the interconnected support of their ET3 clinic partner agency and the telehealth communications and logistics platform Pulsara.

On October 19th, Commander Steve White and Dr. Carlos Navarro shared their experience with creating the C4 unit, walked through a case study, and shared tangible takeaways and cutting-edge insights that you can apply to your own organization today.

Check out part 2 of their presentation below! (If you haven't yet had the chance to read part 1, check it out here.) 

Topics: EMS ET3 Telehealth Customer Success
17 min read

Force Multiplier Patient Care [Part 1]

By Team Pulsara on Oct 27, 2021

What if you could keep hundreds of low-acuity patients a week from having to needlessly go to the emergency room? And what if, by doing so, you could reduce or eliminate the challenge of slow turnaround times, free up much-needed EMS and hospital resources, and help patients get the care they need faster, more affordably, and more efficiently?

Austin-Travis County EMS is doing just that. With a scalable system of care, they kept 434 low-acuity patients out of the hospital in just three weeks—rerouting them to faster and more appropriate care via the interconnected support of their ET3 clinic partner agency and the telehealth communications and logistics platform Pulsara.

On October 19th, Commander Steve White and Dr. Carlos Navarro shared their experience with creating the C4 unit, walked through a case study, and shared tangible takeaways and cutting-edge insights that you can apply to your own organization today.

Check out part 1 of their presentation below! 

Topics: EMS ET3 Telehealth Customer Success
6 min read

What Do Medics Think About Community Paramedicine?

By Hannah Ostrem on Oct 20, 2021

On March 2, 2021, the U.S. Department of Health and Human Services released a report detailing trends in the utilization of Emergency Department services between 2009 and 2018. Between 2009 and 2016, ED rates slowly but steadily increased. During the COVID-19 pandemic, ED volume rates have trended down, but the number of people needing care has not changed. And during COVID surges, open beds have become a precious commodity. 

The increased demand on medical providers' time and resources has been met with a particularly intriguing solution involving a newer model of care: community paramedicine.

Topics: EMS
3 min read

Cognitive Bandwidth and Managing Yourself Before the Patient in EMS

By Jay Nance on Oct 18, 2021

The pager buzzes across the table as the lights flash and the tones drone through the crew room. You sit up straight, pulling on your boots and quickly making your way to the ambulance. It is time to go to work. 

From the moment the page drops, or the patient hits the ED door,  you as a human being undergo a change. No matter how seasoned you are, your body goes on full alert. Your heart rate goes up, and your brain begins cascading hormones like cortisol and adrenaline. You are now knocking on the door of fight or flight mode. Why is this knowledge important?

Topics: EMS Wellness
6 min read

Caring for Specialty Patients: 10 Things Every Medic Should Know

By Team Pulsara on Oct 15, 2021

Editor's Note: The following content originally appeared on EMS1.com. Special thanks to our guest blogger, Drew Rinella for EMS1 BrandFocus. 

Specialty patients present unique challenges to EMS providers in the field. Whether it's a rare medical condition, an unusual medical device, or an unfamiliar treatment, specialized conditions will require different considerations from more routine calls. But don't worry; even if you aren't familiar with the patient's condition or device, there are some practices you can use to help minimize the degree of unfamiliarity and still provide top-notch care for your patient. 

Here are 10 things you need to know about caring for specialty patients and managing resources around their care.

Topics: EMS
4 min read

Upcoming Webinar: Force Multiplier Patient Care

By Nathan Williams on Oct 13, 2021

Force Multiplier Patient Care: How EMS Leaders are Revolutionizing the Industry through ET3 Clinic Partner Agencies & Mobile Technology

What if you could keep hundreds of low-acuity patients a week from having to needlessly go to the emergency room? And what if, by doing so, you could reduce or eliminate the challenge of slow turnaround times, free up much-needed EMS and hospital resources, and help patients get the care they need faster, more affordably, and more efficiently?

Austin-Travis County EMS is doing just that. With a scalable system of care, they kept 434 low-acuity patients out of the hospital in just three weeks—rerouting them to faster and more appropriate care via the interconnected support of their ET3 clinic partner agency and the telehealth communications and logistics platform Pulsara.

Presented by Steve White, Commander of Texas’s Austin-Travis County EMS Collaborative Care Communication Center Initiative (C4), along with Dr. Carlos Navarro, Medical Director for Care Value Optimization, Austin market WellMed Medical Management, the speakers will share tangible takeaways and cutting-edge insights that you can apply to your own organization today.

Topics: EMS Events Customer Success
6 min read

How Telehealth Can Help With Staffing Shortages in EMS

By Kinsie Clarkson on Oct 06, 2021

It has been a rough eighteen months for all disciplines within healthcare. Since the start of the pandemic, call volumes have increased. More people need help. And yet, as the pandemic drags on, there are fewer and fewer providers still on the job. Emergency services agencies around the world are experiencing staffing shortages. Headline after headline after headline has demonstrated that the problem is both severe and widespread.

Many factors have contributed to staffing shortages in EMS across the United States, as well as ambulance services in the UK and Australia. These factors will need to be addressed soon. In the meantime, however, those still on the job are left looking for ways to continue providing care for their patients. Staffing shortages are hard enough but are made even worse for those left behind when the lack of providers starts to impact the level of care they can provide. 

Over the past year, telehealth became a favored tool in non-emergent care for helping clinicians treat patients from a distance. However, many EMS agencies are now discovering that leveraging telehealth as a part of normal practice can actually help save time, preserve resources, and increase the output of smaller crews. 

If you're struggling with staffing shortages, here are a few ways telehealth may be able to help you work with the resources you have. 

Topics: EMS COVID-19
10 min read

8 Places to Invest in Provider Safety

By Team Pulsara on Oct 01, 2021

Editor's Note: On August 11th, EMS1, Fitch & Associates, and the National EMS Management Association released their fourth annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS. This fifth and final entry in the 2021 Trend Report is written by Rob Lawrence, director of strategic implementation of PRO EMS Cambridge, Massachusetts, and executive director of the California Ambulance Association.


Safety, security, well-being, and fatigue: Key organizational indicators of a robust workforce

After a tumultuous year, we anticipated some shifts in the 2021 EMS Trend Report. We did not see a major shift in levels of burnout, or why providers are leaving their agencies, as we may have expected. What we did see, however, was a change in the three most critical issues facing EMS today. In a shift from 2020, provider mental health and provider safety rounded out the top three critical issues, behind retention of quality personnel, which has remained consistent.

The 2021 EMS Trend Report survey revealed a lot about respondents’ opinions regarding their safety and well-being. Views on and requests for support for mental health of both providers and their patients were telling, as was the need to offer physical and personal protections, both on the person and in the vehicle.

Topics: EMS Trend Report
7 min read

Is Poor Leadership More Dangerous Than a Pandemic?

By Team Pulsara on Sep 22, 2021

Inoculate EMS leaders with the skills necessary to effectively lead our caregivers and organizations


Editor's Note: 
On August 11th, EMS1, Fitch & Associates, and the National EMS Management Association released their fourth annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS. Today's entry is written by
Anthony Minge, Ed.D., a senior partner at Fitch & Associates.


Hopefully, we are nearing the end of one of the worst healthcare crises in modern times. At the time of this writing, there have been over 187 million known cases of COVID-19 worldwide and over 4 million deaths, in excess of 600,000 deaths in the U.S. alone. The COVID-19 pandemic has impacted and been a drain on almost every single aspect of humanity, in many instances, devastatingly and critically. The effects on our economy, healthcare system, and society will continue to be felt for years to come. EMS and public safety have literally been on the front lines
since the beginning and the impacts have most certainly not been positive.

Topics: EMS Trend Report
11 min read

The State of the Profession: The 2021 EMS Trend Report

By Team Pulsara on Sep 03, 2021

Editor's Note: On August 11th, EMS1, Fitch & Associates, and the National EMS Management Association released their fourth annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS. Today's entry is written by Anthony Minge, EdD, senior partner at Fitch & Associates.

The More Things Change, the More They Stay the Same

How EMS is poised to tackle the challenges ahead after the greatest public health threat in generations

There’s no doubt that COVID-19 has had an impact on the profession. From call volume, to protective equipment, to technology adaptation, many things changed in between our 2020 and 2021 surveys. But what impact did COVID-19 have on the EMS community’s perception of itself? The answer, of course, is not simple. But the quick summary? Not as much impact as we might have thought.

Topics: EMS Trend Report
4 min read

EMS Employee Retention: Building a Positive Organizational Culture

By Colin Moravec on Aug 20, 2021

COVID-19 has brought about a lot of challenges and changes in the healthcare industry. EMS agencies are BUSY. They have been pushing themselves to the max supporting their communities and putting themselves in harm’s way to help their communities through the COVID-19 pandemic. 

EMS agencies embody the value of grit. They get the job done at all costs, regardless of obstacles. This value is what makes EMTs and paramedics unique. They stay cognizant of their role in the community and in the chain of medical care, and they execute their job faithfully, regardless of the environment. This value of gritty determination makes up the culture of many EMS agencies and EMT professionals. 

Organizational culture is “a pattern of shared basic assumptions learned by a group as it solves its problems.”1 It's the shared beliefs and values established by leaders and then communicated and reinforced in the environment, which ultimately shape team member perceptions, behaviors, and understanding.

Topics: EMS Wellness
5 min read

3 Ways Your Smartphone Can Improve EMS to ED Communication

By Team Pulsara on Aug 13, 2021

Editor's Note: Special thanks to our guest blogger, Yoona Ha with EMS1's BrandFocus Staff.

When you’re transporting a patient with a time-sensitive emergency, every second matters. JAMA researchers found that it takes an average of seven minutes for EMS units to arrive on the scene, and nearly one in 10 encounters involve up to a 30-minute wait. For some patients, like those who are transported for having an ischemic stroke, every moment is critical.

Patients with time-sensitive emergencies often get treated by multiple providers at different points along their care journey, each of whom has to update the next provider with the patient’s information. In a highly stressful emergency room environment, it’s easy for communication to break down during EMS patient handoffs.

Topics: EMS Telemedicine Technology Innovation
9 min read

10 Things You Need to Know About Treating Burns

By Team Pulsara on Aug 04, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, David Wright, MS, PA-C, NREMT-P, for EMS1 BrandFocus

__

The most important initial care step is to stop the burning process, but it’s also critical to know how to identify the type of burn and estimate the total area affected to help select the most appropriate destination for the patient

You and your partner are responding to a 911 call. Dispatch informs you that your patient suffered a burn. There is no additional information available at this time because the caller is quite panicked.

Your mind starts to race – maybe it’s a child who pulled a hot pot of noodles on top of themselves, maybe it’s a teenager playing with gasoline, maybe it’s a firefighter who was battling a fire, maybe it’s a grandparent who fell on a space heater.

No matter the situation you find when you arrive on scene, there are a few basic principles that apply to all burn patients. Here are 10 things EMS providers need to know to better assess and treat burns.

Topics: EMS Patient Safety
3 min read

Eliminating Delays in Care for EMS With Pulsara

By Kinsie Clarkson on Jul 23, 2021

Time is everything in time-sensitive emergencies. But you don’t need us to tell you that. 

You know that time is tissue. You know that every minute counts, and every minute impacts your patient’s outcome. It’s your job: care for the patient, stabilize them, and transport them to the next stage in their care journey as quickly as possible. 

So why does it sometimes feel like the system isn’t built to support that? 

Delays in care happen for many, many reasons, but they all boil down to one thing: communication. 

We have a lot of different communication technologies that do the job they were meant to do: radios, pagers, phones, and fax machines. But they don’t talk to each other. With every middleman a message travels through, it’s another delay for your patient. And when time is of the essence, it’s essential to make sure that the right information gets to the right person at the right time.

Topics: EMS Time Sensitive Emergencies