COVID-19 
6 min read

8 Things to Look for in a System of Care That Scales

By James Woodson, MD on Aug 27, 2021

Editor's Note: The following post is adapted from a presentation Dr. James Woodson recently gave at the Arab Health Conference in Dubai on June 24th, 2021 entitled "Enabling Networked Communication: How Innovations in Mobile Technology Can Be Leveraged For Better Quality Of Care." Though the content was specifically tailored for conference attendees, the principles Dr. Woodson shares apply to healthcare systems worldwide. Watch the full presentation below, or check out Part 1 and Part 2 of our blog coverage.

If you're looking to build a communication and logistics system that can scale to meet your needs, you'll need a strong infrastructure built on the right kind of technology. There are many different types of solutions out there, from platforms that have been built specifically to cover certain parts of the care process to popular platforms that weren't even designed for healthcare at all. 

So the key question is: What are the traits of a system that will scale to meet your needs, no matter what kind of situation is thrown at it?

As the founder and CEO of Pulsara, I've spent a lot of time researching, experimenting, and observing what works and what doesn't. Here are 8 things I've learned to look for in a communication and logistics solution that can meet your organization's needs, no matter the scale of the situation. 

Topics: Regional Systems of Care
2 min read

Texas EMTF Simplifies Patient Transfers During COVID-19 (Case Study)

By Kinsie Clarkson on Aug 18, 2021

When the COVID-19 pandemic flared in the state of Texas in early 2020, the state struggled to load balance their COVID-19 patients. Some areas of the state experienced overwhelming waves of surge, while other areas had available beds and resources. Matching the particular needs of complex patients with available beds and other resources necessary for each patient was difficult.

They sought out a solution that would help create a virtual placement center for smooth patient transfers—supporting effective COVID-19 management and surge mitigation and a 75% reduction in excessive phone calls.

Topics: Regional Systems of Care COVID-19 Customer Success Emergency Management
7 min read

The Connected Provider: How Tech-Unified Teams Improve Patient Care

By James Woodson, MD on Aug 11, 2021

Editor's Note: The following post is adapted from a presentation Dr. James Woodson recently gave at the Arab Health Conference in Dubai on June 24th, 2021 entitled "Enabling Networked Communication: How Innovations in Mobile Technology Can Be Leveraged For Better Quality Of Care." Though the content was specifically tailored for conference attendees, the principles Dr. Woodson shares apply to healthcare systems worldwide. (Watch the full presentation here, or check out Part 1 of our blog coverage.)

Poor communication in healthcare is an ongoing issue around the world. Miscommunication costs over $1.7 billion in the U.S. alone each year, causes 80% of serious medical errors during transitions of care, and contributes greatly to preventable deaths. 

When we look for the root cause of the problem, it's actually pretty simple: disconnected human work.

There's a brand new industry on the rise that revolves around the concept of the connected worker. Connected worker platforms started in manufacturing, and are starting to move into other industries. The basic idea behind them is to use a combination of hardware, network, and software tools to enable frontline workers to communicate with supervisors or fellow employees who are in another location. 

I think there is a lot that healthcare can learn from these types of platforms. We should be looking at the concept of the connected provider: a healthcare provider who navigates their environment and communicates with other team members through connective technologies. Mobile technology can enable clinicians to ask questions and share information with the right team member at the right time, empowering them to act on behalf of each individual patient within their broader system. 

Topics: Communication Regional Systems of Care Systems of Care Inter-Organization Communication
7 min read

How Networked Communication Enables Better Quality Care (PT1)

By James Woodson, MD on Jul 26, 2021

Editor's Note: The following post is adapted from a presentation Dr. James Woodson recently gave at the Arab Health Conference in Dubai on June 24th, 2021 entitled "Enabling Networked Communication: How Innovations in Mobile Technology Can Be Leveraged For Better Quality Of Care." Though the content was specifically tailored for conference attendees, the principles Dr. Woodson shares apply to healthcare systems worldwide. (Watch the full presentation below or at this link.)

As a board-certified emergency physician, I practiced medicine for many years in several different areas of the United States. Through my clinical experience, I discovered that my passion was actually to focus on systems of care: How do you combine multiple different organizations, resources, and people together to quickly surround a patient and provide care for them?

For the past decade, I've been studying how to leverage mobile technology to be able to bring people together, and how to actually create a shared consciousness around a single patient event. 

Digital health is a massive, multi-faceted landscape. The current emphasis on chronic care management, health, and wellness is incredibly important—and as healthcare begins to decentralize, that's where the focus should be. However, my focus is on the acute care space and uniting care teams.

The acute care space usually serves patients that are often undifferentiated and have an unscheduled and unstructured need. When an event happens, how do they enter into the acute care system? How do we get the right patient to the right facility with the right resources at the right time?

Topics: Communication Regional Systems of Care Systems of Care Inter-Organization Communication
5 min read

How Networked Communication Makes Care Teams Exponentially Better

By Team Pulsara on Jul 09, 2021

Networked Communication Tools Create Better Care Team Connections

When inter-organizational healthcare systems utilize shared communication tools, every member of the patient’s care team has access to the most up-to-date and accurate information available—in real time.

A People-Focused Solution

Pulsara is a HIPAA-compliant, secure and easy-to-use app that unites the entire care team, resolving many of the challenges of coordinated care.

It’s a networked communication platform that connects people when seconds matter with a secure, unified patient channel—replacing multiple phone calls, radio reports, faxes, and pagers—and allowing care teams to communicate efficiently and effectively when treating patients.

Topics: Regional Systems of Care Connected Teams Systems of Care Inter-Organization Communication Customer Success
5 min read

[Webinar] Systems of Care That Scale: How EMS Leaders Are Building the Future

By Nathan Williams on Jul 07, 2021

As the pandemic subsides, EMS leaders and organizations are not just in recovery mode; they are also reevaluating and restructuring their care systems based on what they’ve learned. From routine patient transports to the largest pandemic of our lifetime to managing Texas’s devastating winter ice storm in February 2021, Texas EMS clinical leaders are using scalable mobile technology to lay the foundation for the new reality of EMS—including Mobile Integrated Healthcare, Community Paramedicine, and Telehealth.

Are your systems of care flexible and scalable enough to handle daily operations and also quickly adapt to the next disaster, active shooter incident, or large-scale event?

Topics: Regional Systems of Care COVID-19 Emergency Management
4 min read

UNITED We Stand: Cultivating Unity in Healthcare

By Brett Lyle on Jul 02, 2021

Annual Celebrations Bring Us Together

National holidays bring people together. We spend time with friends, families, and neighbors. We unite in common celebrations. 

But this last year has been different. 

Unity

In healthcare, the word unity has taken on a much greater meaning in the wake of COVID-19. As the world buckled under the weight of a global pandemic and many retreated into isolation, healthcare providers pulled together and risked their own safety to serve others. Information was shared across borders to help each other navigate uncharted territory. 

We asked ourselves many important questions: Are we putting our needs aside for the health, safety, and security of the general population? Are we doing things for the greater good? Are we sacrificing the right things and for the right reasons?

Topics: EMS Regional Systems of Care
15 min read

How Mobile Communications Are Transforming Australian Healthcare (PT3)

By Kinsie Clarkson on Jun 16, 2021

New technology is often an exciting prospect. It's fun to experiment with, especially when it promises to help streamline a cumbersome process. But ultimately, the true test of technology is whether it actually improves the way you do things...and when it comes to technology in healthcare, how it helps you provide better care for your patients.  

So when a group of leading experts and clinicians in Victoria, Australia implemented Pulsara to improve communication between their care teams, they were curious about what the innovative new technology could do for them. But more importantly, they wanted to see what it could do for their patients.

Over the past few years, they have successfully developed a streamlined system for making sure everyone on the team has the right information at the right time. And, they're happy to report, their new system has helped them provide stellar care for their patients.

Topics: Regional Systems of Care Connected Teams Systems of Care Customer Success Australia
12 min read

How Mobile Communications Are Transforming Australian Healthcare (PT2)

By Kinsie Clarkson on Jun 09, 2021

Change management is hard. Adopting new technology and new workflows can be an exciting process, but that process may also bring hesitance, skepticism, fear, and doubt. It's not easy to change the way you've always done things. 

So when a group of leading experts and clinicians in Victoria, Australia implemented new technology to improve communication between their care teams, they worked hard to make sure that everyone was on the same page. And it worked. They've seen a great deal of success with their strategies, and have successfully developed a streamlined system for making sure everyone on the team has the right information at the right time—a system that their teams now love. 

Topics: Regional Systems of Care Connected Teams Systems of Care Customer Success Australia
14 min read

How Mobile Communications Are Transforming Australian Healthcare (PT1)

By Kinsie Clarkson on Jun 02, 2021

Patient care involves many moving parts, several teams, and a lot of people. How do you get everybody on the same page, especially when messages have to travel through multiple communication methods before they reach their intended recipient? How do you unite all the disparate teams involved in a patient's healthcare journey—from ambulance to emergency department to specialty teams—into one region-wide system of care? 

Over the last few years, a group of leading experts and clinicians in Victoria, Australia have implemented cutting-edge technology to improve communication between their care teams. They've seen a great deal of success with their strategies, and have developed a streamlined system for making sure everyone on the team has the right information at the right time.  

In this three-part series, you'll hear directly from them on their search for a solution, the results they've seen, and the advice they would offer other systems that want to build their own regional system of care. 

View the full webinar video discussion below, or read on for Part 1 of the full roundtable! (Part 2 and Part 3 can be accessed here.)

Topics: Regional Systems of Care Connected Teams Systems of Care Customer Success Australia
5 min read

10 Things You Need to Know About Community Paramedicine

By Team Pulsara on Nov 06, 2019

Be sure to understand your community’s needs, your agency’s goals and how you will fund your MIH-CP program and assess its success.

EDITOR'S NOTE: Special thanks to our guest blogger this week, Ben Thompson**

Faced with the challenges of growing costs, aging populations, chronic illnesses and people with limited access to or understanding of the healthcare system, many EMS agencies are considering community paramedicine and mobile integrated healthcare (aka MIH-CP) programs.

Topics: EMS Regional Systems of Care Community Paramedicine
3 min read

What Matters Most to EMS Crews? A Roundtable Discussion

By Hannah Ostrem on Oct 25, 2019

Topics: EMS Healthcare Regional Systems of Care
4 min read

How Virginia Mason Medical Center Broke Down Healthcare Communication Silos [WEBINAR]

By Team Pulsara on Oct 21, 2019

Pulsara recently partnered with Rea Berg, Virginia Mason Medical Center's Director of the Emergency Department/Observation Unit to present some of the successes the hospital has seen in their treatment times following some process improvements they made. The full webinar can be seen right here. 

Following the webinar, Becker's Healthcare Review wrote up the following article about the presentation. The following is authored by Anuja Vaidya, and originally appeared here. 

One of the biggest contributors to inefficiency in healthcare is a lack of communication, which can lead to lower quality of care and higher costs. Communication in healthcare is siloed for many reasons, including the complexity of the work, the size of health systems, outdated and non-integrated communication technologies, and HIPAA constraints.

Topics: Regional Systems of Care Connected Teams Interoperability
2 min read

Implementing Pulsara and FirstNet® improves North Texas Regional EMS patient care and treatment times

By Team Pulsara on Oct 18, 2019

FOR IMMEDIATE RELEASE

Topics: EMS Press Regional Systems of Care Interoperability
2 min read

Pulsara Platform Selected as EMS World Innovation Award Finalist for New EMS Handoff Feature

By Hannah Ostrem on Oct 11, 2019

FOR IMMEDIATE RELEASE

October 11, 2019

PRESS CONTACT
Hannah Ostrem
Hannah.Ostrem@pulsara.com
(877) 903-5642

The feature is the first of its kind to give first responders a dedicated platform to communicate with other out-of-hospital care providers and hospitals in real time.

Bozeman, Mont. — Pulsara is excited to announce that the company has been selected as a Finalist by a 4-person judging panel for the 2019 EMS World Expo Innovation Award.

 Pulsara connects care teams across organizations and their latest innovative feature to be nominated for the award is their new EMS handoff feature. Whereas EMS providers have historically had workflows to hand off patients to hospital teams in Pulsara, First Responders now have the ability to start a case and hand off the patient to an EMS crew.

Topics: EMS Healthcare Press Communication Emergency Medicine Innovation Regional Systems of Care Awards
3 min read

Pulsara Provides NEMSIS-formatted Public API for ePCR Vendor Interoperability

By Team Pulsara on Oct 09, 2019

FOR IMMEDIATE RELEASE
October 9, 2019

CONTACT
Hannah Ostrem
Hannah.Ostrem@pulsara.com
(877) 903-5642

The adoption by Pulsara of the NEMSIS format further strengthens its role as the leading regional healthcare communication platform.

BOZEMAN, Mont. — Pulsara announced today that the healthcare communication platform is the first to adopt the NEMSIS prehospital format to connect regional systems of care.

The purpose behind the National Emergency Medical Services Information System (NEMSIS) is to enhance patient care by storing EMS data from local, state, and national sources. The NEMSIS database allows EMS providers to share, collect, standardize, and use this data to analyze their systems and make process improvements.

Through a standardized API, Pulsara’s platform now allows all ePCR partners to access Pulsara data in near real time. Importing Pulsara data via this new API using the NEMSIS 3.4 format eliminates dual data entry by medics and improves communication to all care providers, ultimately enhancing patient care.

Topics: EMS Press Regional Systems of Care ePCRs Interoperability
5 min read

Miami Valley Hospital First in World to Integrate Two Stroke Technologies

By Team Pulsara on Sep 27, 2019

FOR IMMEDIATE RELEASE

Combination of Pulsara and RAPID expands window of opportunity for treatment 

BOZEMAN, MT – September 27, 2019 Miami Valley Hospital is the first site in the world to use the combination of a specific software application and mobile platform to enhance the treatment used to preserve a patient’s neurological function after a stroke.

While many hospitals use both applications – Pulsara and RAPID – in their stroke care, none have taken the step to combine their capabilities into one, said John Terry, MD, director of inpatient stroke care at Miami Valley Hospital.

Pulsara, a mobile platform, was developed by physicians to improve coordination and communication essential for stroke patient assessment. RAPID is a global leader in advanced imaging.

Topics: Stroke Press Patient Safety Regional Systems of Care Connected Teams
2 min read

The Changing Face of STEMI and Stroke Care

By Barry Hickerson, EMT-P on Sep 25, 2019

When I was fresh out of Paramedic school, STEMI and stroke patients were something we couldn’t do much about except monitor and transport. To be honest, we hadn’t even started using the term "STEMI," and we were years away from giving aspirin. Patients who survived to get discharged out of the CCU or ICU (there were no stroke units then) went on to rehab or an extended care facility with a shoebox full of meds. They were armed with lots of Digitalis and Lasix, but not much hope.

 

Topics: Stroke STEMI Healthcare Regional Systems of Care
2 min read

Texas Collaborative Uses Innovation to Provide Better Care for Mental Health Patients

By Team Pulsara on Sep 23, 2019

According to a recent article in the Longview, Texas based Longview News Journal, "At least 17 times in a three-month period starting in May, Longview police officers transported a person experiencing a mental health episode to a hospital ER." This practice costs patients a lot of money, and costs first responders significant time since they often end up waiting in the ER while the patient is seen by a physician and then referred to a mental health clinic -- in Texas, patients must get clearance from a physician via face-to-face interaction, before they can enter a mental health crisis center. 

To help ease these time and resource burdens placed on emergency and law enforcement services in the area, a group of "at least 16 governmental, health, and social agencies" have teamed up to form the Gregg County Collaborative Wellness Center.

Topics: Press Communication Regional Systems of Care
18 min read

10 Things EMS Providers Need to Know About Telemedicine

By Team Pulsara on Sep 20, 2019

Lessons learned from Houston’s ETHAN program can help your agency design, launch and manage a telemedicine program for your community.

EDITOR'S NOTE: Special thanks to our guest blogger this week, Rachel Zoch, EMS1 BrandFocus Staff

Over the past decade, the Houston Fire Department has been working on a way to respond to every call and provide appropriate patient care without tying up resources to transport non-emergency patients. These efforts have evolved from a helpline staffed by nurses to the Emergency Telehealth and Navigation, or ETHAN, program.

A telemedicine program, like the ETHAN program in Houston, can help your EMS agency bring a doctor on scene to help diagnose and advise patients. (image/Pulsara)

“ETHAN is essentially a third attempt by the city of Houston, and specifically Houston Fire, to deal with a growing problem,” said Dr. Michael Gonzalez, HFD associate medical director and director of the ETHAN project, “and that’s the increasing use of 911 for a variety of reasons that includes a growing number of patients who probably don’t have a true medical emergency.”

Topics: EMS Communication Telemedicine Regional Systems of Care