EDITOR'S NOTE: This article originally appeared on FireRescue1.com. Special thanks to our guest author, Courtney Levin, for FireRescue1 BrandFocus Staff.
Building muscle memory eases stress during critical emergencies
According to the U.S. Census, 29.15 million people lived in Texas in 2020. Estimates for 2022 show that figure has likely surpassed the 30 million mark as the Lone Star State continues to see a huge influx of new residents. Providing emergency medical care to that many people is an extraordinarily tall task, but one the state has worked to improve upon in recent years.
The tipping point came in 2020 as COVID-19 presented the United States with unprecedented medical challenges. Residents in Texas who needed specialized hospital care due to the virus were often caught in a tangle of delays, as medical teams weren’t always working from the same playbook.
“We heard stories across the state where multiple fixed-wing aircraft showed up at the wrong airport to pick up the wrong patient,” said Joey Branton, senior vice president of strategic initiatives at Pulsara. “They were making a minimum of 30 phone calls per patient transfer.”
While the pandemic put immense pressure on first responders and the health care system, mass casualty incidents like active shooters and natural disasters didn’t stop. It quickly became clear that those in Texas needed a better way to manage patients from start to finish.
A statewide wristband system was put in place to give every patient a unique ID that could be used across organizations. But it was the coupling of that initiative with the Pulsara platform which enabled fire and EMS providers to significantly improve their level of care.
Pulsara helps streamline communication between first responders during single-patient events and mass casualty incidents. As with any skill, confidence in using this tool comes through the muscle memory built up through regular use. “First responders in Texas realized to be truly proficient at using the efficiencies provided by the Pulsara platform, they needed to use it every day,” said Branton.