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3 min read

Pulsara Releases Toxicology & Overdose Patient Type to Streamline Patient Care

By Team Pulsara on Apr 20, 2022

The newly expanded platform allows healthcare teams to support toxicology and overdose patients via telehealth and improved communication. 

Bozeman, Mont., April 20, 2022Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, recently released a dedicated toxicology and overdose patient type that easily connects everyone required for each patient case—from EMS and hospital teams to the poison center and even behavioral health. 

With this new dedicated functionality, everyone along the patient care continuum can collaborate securely and instantly, avoiding multiple reports and phone calls. Teams can leverage instant messages, live group video and audio calling, images, audio clips, flowchart notes, and template-driven recommendations, all without a single landline phone call. Pulsara puts consultants, toxicologists, and poison centers on the frontlines through the platform’s instant visual communications to identify a venomous snake or mystery pills, assess a strange rash, or even interpret an ECG.

Pulsara even enables first responders to treat in place when appropriate, equipping EMS with direct communication with hospital clinicians, toxicology or overdose specialists, or even behavioral health experts. Such unified communication helps facilitate unnecessary ED visits and saves time and resources for the care system while providing a better experience for the patient. 

Topics: Press Telehealth Toxicology
3 min read

Pulsara Releases Behavioral Health Patient Type for Improved Care Coordination

By Team Pulsara on Mar 22, 2022

The newly expanded platform allows first responders and healthcare providers to support behavioral health patients via telehealth and streamlined transfers. 

Bozeman, Mont., March 22, 2022Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, recently released a dedicated behavioral health patient type allowing EMS crews, hospital teams, and other healthcare organizations to better support behavioral health patients. EMS or other first responders can now directly connect with behavioral health facilities, teams, or individuals through live group video and audio calling to receive help in determining the most appropriate treatment for the patient. For teams working with patients who need enhanced behavioral health services, this new patient type helps streamline placement to a more appropriate facility. Utilizing this new functionality on the Pulsara platform, clinicians can quickly facilitate appropriate real-time treatment for patients, help relieve overcrowded healthcare facilities, and save time, money, and resources by avoiding unnecessary and extended ED visits.

Topics: Press Telehealth Behavioral Health
2 min read

Stay Connected with Pulsara Calling

By Tyler Hakamaki on Dec 13, 2021

Pulsara assists healthcare organizations by enhancing their communication experience during a patient encounter. We offer the ability to communicate important information about a patient's status through a variety of ways, including traditional phone calls, text-based messaging, and video/voice calls through Pulsara Calling.

Topics: Telehealth
11 min read

The Future of EMS: An Interview with Corey Ricketson (Part 2)

By Kinsie Clarkson on Dec 01, 2021

The past two years have done a great deal to redefine the shifting identity of EMS. COVID-19 changed a lot about how we provide care, and some of the solutions we came up with have led to a watershed of self-discovery. With that, though, comes an equal number of questions. What does the shifting landscape of healthcare mean for EMS? What will the role of EMS be going forward? As the identity of EMS evolves and medics are given more agency, will they be able to help find solutions for problems like overcrowded emergency departments, while also giving patients both a better and more appropriate care experience? 

Corey Ricketson, Pulsara's Vice President of Strategic Accounts, recently had the opportunity to discuss these and other hot topics in EMS with Chris Cebollero on The Inside EMS podcast, hosted by EMS1. Corey shares his experiences visiting multiple EMS agencies throughout the country, as well as some top takeaways from how leading EMS agencies are finding solutions to issues like ED overcrowding. Chris and Corey talk community paramedicine, how EMS needs to adapt for the future, the importance of meeting patients where they are, and how interoperability, connection, and communication should be a main focus for EMS agencies.

Listen to the podcast below, and read on for part 2 of the interview! (If you missed part 1, check it out here.)

Topics: EMS ET3 Community Paramedicine Mobile Integrated Health Telehealth
12 min read

The Future of EMS: An Interview with Corey Ricketson (Part 1)

By Kinsie Clarkson on Nov 29, 2021

The past two years have done a great deal to redefine the shifting identity of EMS. COVID-19 changed a lot about how we provide care, and some of the solutions we came up with have led to a watershed of self-discovery. With that, though, comes an equal number of questions. What does the shifting landscape of healthcare mean for EMS? What will the role of EMS be going forward? As the identity of EMS evolves and medics are given more agency, will they be able to help find solutions for problems like overcrowded emergency departments, while also giving patients both a better and more appropriate care experience? 

Corey Ricketson, Pulsara's Vice President of Strategic Accounts, recently had the opportunity to discuss these and other hot topics in EMS with Chris Cebollero on The Inside EMS podcast, hosted by EMS1. Corey shares his experiences visiting multiple EMS agencies throughout the country, as well as some top takeaways from how leading EMS agencies are finding solutions to issues like ED overcrowding. Chris and Corey talk community paramedicine, how EMS needs to adapt for the future, the importance of meeting patients where they are, and how interoperability, connection, and communication should be a main focus for EMS agencies.

Listen to the podcast below, and read on for part 1 of the full interview! 

Topics: EMS ET3 Community Paramedicine Mobile Integrated Health Telehealth
16 min read

Force Multiplier Patient Care - Q&A

By Team Pulsara on Nov 17, 2021

What if you could keep hundreds of low-acuity patients a week from having to needlessly go to the emergency room? With a scalable system of care, Austin-Travis County EMS is doing just that. In just three weeks, they kept 434 low-acuity patients out of the hospital—rerouting them to faster and more appropriate care via their ET3 clinic partner agency and the telehealth communications and logistics platform Pulsara.

Recently, Commander Steve White and Dr. Carlos Navarro presented a webinar to share their experience with creating the C4 unit, walk through a case study, and offer tangible takeaways and cutting-edge insights. If you haven't yet had the chance to catch up on the conversation, check out part 1 and part 2.

Read on to hear from Commander White and Dr. Navarro as they host a Q&A, answering audience questions about their system, how it works, and how its principles can be applied to other organizations. 

Topics: EMS ET3 Telehealth Customer Success
11 min read

Force Multiplier Patient Care [Part 2]

By Team Pulsara on Nov 10, 2021

What if you could keep hundreds of low-acuity patients a week from having to needlessly go to the emergency room? And what if, by doing so, you could reduce or eliminate the challenge of slow turnaround times, free up much-needed EMS and hospital resources, and help patients get the care they need faster, more affordably, and more efficiently?

Austin-Travis County EMS is doing just that. With a scalable system of care, they kept 434 low-acuity patients out of the hospital in just three weeks—rerouting them to faster and more appropriate care via the interconnected support of their ET3 clinic partner agency and the telehealth communications and logistics platform Pulsara.

On October 19th, Commander Steve White and Dr. Carlos Navarro shared their experience with creating the C4 unit, walked through a case study, and shared tangible takeaways and cutting-edge insights that you can apply to your own organization today.

Check out part 2 of their presentation below! (If you haven't yet had the chance to read part 1, check it out here.) 

Topics: EMS ET3 Telehealth Customer Success
3 min read

Pulsara Receives 2021 HealthTechZone Telehealth Award

By Nathan Williams on Nov 08, 2021

Telehealth Communications and Logistics Platform Honored for Improving Healthcare Delivery

BOZEMAN, Mont., Nov. 8, 2021Pulsara, the leading telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events announced today that the company has received a 2021 Telehealth Award from prominent healthcare technology news source HealthTechZone.com. The award recognizes companies innovating and improving health delivery and management towards exceptional customer experiences.

“On behalf of TMC and HealthTechZone, I would like to congratulate all of the Telehealth award winners,” said Rich Tehrani, CEO, TMC. “Every year I am so impressed by each winning company’s dedication to quality in solutions that benefit the overall customer experience—while driving ROI for companies that use them.”

Topics: Press Awards Telehealth
17 min read

Force Multiplier Patient Care [Part 1]

By Team Pulsara on Oct 27, 2021

What if you could keep hundreds of low-acuity patients a week from having to needlessly go to the emergency room? And what if, by doing so, you could reduce or eliminate the challenge of slow turnaround times, free up much-needed EMS and hospital resources, and help patients get the care they need faster, more affordably, and more efficiently?

Austin-Travis County EMS is doing just that. With a scalable system of care, they kept 434 low-acuity patients out of the hospital in just three weeks—rerouting them to faster and more appropriate care via the interconnected support of their ET3 clinic partner agency and the telehealth communications and logistics platform Pulsara.

On October 19th, Commander Steve White and Dr. Carlos Navarro shared their experience with creating the C4 unit, walked through a case study, and shared tangible takeaways and cutting-edge insights that you can apply to your own organization today.

Check out part 1 of their presentation below! 

Topics: EMS ET3 Telehealth Customer Success
7 min read

How MCHD Medics Are Using Mobile Tech to Connect to Medical Directors

By Team Pulsara on Sep 15, 2021

Editor's Note: This article originally appeared on EMS1.com as "Medical Direction: Stepping Up the Ladder." Special thanks to our guest author, Casey Patrick, MD, FAEMS, Assistant Medical Director for Montgomery County Hospital District EMS. 


MCHD has been using mobile communication technology to allow medics to consult their medical directors, sharing audio, snapshots, and video from inside the patient's home or the ambulance

At Montgomery County Hospital District EMS service in Greater Houston, we looked for a streamlined way to step critically ill patient prehospital care up the ladder to medical direction

Our telehealth journey began when we integrated the Pulsara communication app about two years ago, both as our intra-service communication tool and with a vision to progress to use it with our receiving hospitals. 

Real-time communication allows the medics to consult a district chief, a supervisor, a high-ranking medic—or, as in our case—a medical director, sharing audio, snapshots, and video from inside the home or the ambulance. 

Topics: Technology Innovation Telehealth
5 min read

Why Systems of Care That Scale Represent the Future of EMS

By Kris Kaull on Aug 25, 2021

Editor's Note: On August 11th, EMS1, Fitch & Associates, and the National EMS Management Association released their fourth annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS. Today's entry is written by Pulsara's very own Chief Marketing Officer, Kris Kaull.

As COVID-19 continues to shape the landscape of healthcare, many profession-altering changes are here to stay. The most impactful of these is the paradigm shift to the “connected worker.”

While this may be a new term in healthcare, it has been covered extensively in manufacturing. As Natan Linder wrote in Forbes, “For years, we interpreted poor manufacturing outcomes to poor human performance (as much as 70% of mistakes in factories occur on human-centric processes). But things changed with the fundamental insight that humans aren’t actually the problem. Badly designed or overly complex work systems are.”

Healthcare faces even greater challenges. There was a time where a healthcare professional may have shined based on their clinical expertise alone. But this is no longer the case. I met with a neurologist in Seattle who told me that she makes, on average, 17 phone calls before she sees a stroke patient. Consider the time-sensitive tasks and coordination that need to be completed by a team in order to properly treat a critical patient: multiple phone calls, pages, answering services, handwritten notes, and radio communications.

Topics: Connected Teams COVID-19 Telehealth
3 min read

PRESS RELEASE: Groundbreaking Telehealth Program Reaching Rural & Underserved Populations

By Team Pulsara on Aug 16, 2021

Teller County, CO develops a first-of-its-kind telehealth program using Pulsara as the backbone for rural health communications

BOZEMAN, Mont., August 16, 2021 — Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, published new details on Teller County, Colorado’s groundbreaking community paramedicine and telehealth program. Reporting on their initial challenges, the solutions they found, and results, the “911-INITIATED TELEMEDICINE: Next-Level Patient Care for Rural Colorado” case study reveals a new pathway forward for EMS agencies across the globe.

As COVID-19 escalated across the country in early 2020, EMS and hospital leaders in Teller County, CO identified that residents were reluctant to seek care—for any condition—at the hospital. “Up to 40% of our EMS volume does not want to go to the hospital once 911 arrives,” said Dr. Jeremy DeWall, EMS Medical Director for the Teller region. “Looking at our numbers, the fear was that we were missing a large group of people who were without healthcare or afraid to go to healthcare because of COVID-19.” 

Leveraging their already thriving community paramedicine program, Teller County’s Ute Pass Regional Health Service District and Emergency Medical Specialists, PC set in motion a new 911-initiated telemedicine program, utilizing Pulsara’s telehealth capabilities to address the acute needs of the community. 

Topics: Press Community Paramedicine COVID-19 Telehealth
3 min read

How Telehealth is Transforming Behavioral Health Patient Care (Video)

By Nathan Williams on Aug 09, 2021

Mental health is a growing need around the world. Over 50 million people in the United States alone1 in 5 adultsare dealing with mental health issues. And the trend extends to all ages; 1 in 6 young people in the U.S. between the ages of 6 and 17 struggle with mental health. Living through a global pandemic has only made matters worse. In May 2021, Children's Hospital Colorado declared a state of emergency for pediatric mental health

Over the past few years, Ute Pass Regional Health Service District in Teller County, Colorado, has set out to improve care for mental health patients. They built a top-tier community paramedicine program uniquely trained to respond to mental health calls. They also equipped their community paramedics with Pulsara, a healthcare communications, telehealth, and logistics platform. The result is a dynamic program that meets mental health patients where they are. 

Topics: Telemedicine Community Paramedicine Telehealth Mental Health
2 min read

Teller County, CO Leverages Pulsara for First-of-Its-Kind Telehealth Program (Case Study)

By Kinsie Clarkson on Aug 02, 2021

911-Initiated Telemedicine: Next-Level Patient Care for Rural Colorado


As EMS and hospital leaders in Teller County, Colorado watched cities like New York grapple with COVID-19 in March of 2020, they knew they needed to carefully plan their response. Fear of the virus spread even faster than the virus itself, and it quickly became apparent that nearly half of Teller County’s residents were reluctant to seek care—for any condition—at the hospital.

Dr. Jeremy DeWall, EMS Medical Director for the Teller region, observed the trend firsthand. “Up to 40% of our EMS volume does not want to go to the hospital once 911 arrives,” he said. “Looking at our numbers, the fear was that we were missing a large group of people who were without healthcare or afraid to go to healthcare because of COVID-19.”

Teller County has a robust and successful community paramedicine program, and were already using Pulsara, a healthcare communication and telehealth platform, for EMS and hospital communication when COVID-19 hit. Their paramedics were accustomed to securely sharing patient information and communicating with the hospital through the Pulsara platform.

That gave James McLaughlin, Director of Community Paramedicine at Ute Pass Regional Health Service District, an idea. McLaughlin joined forces with Dr. DeWall and Emergency Medical Specialists, PC to set in motion a 911-initiated telemedicine program, allowing community paramedics to continue to serve patients and get them examined by a board-certified emergency physician—from their homes. 

Read the case study (or download it here) to learn how UPRHSD and EMS, PC worked together to continue to care for patients through the COVID-19 pandemic, reaching underserved populations and providing their community with a personalized, high-quality level of care. 

To learn more about how hospitals and EMS organizations are using Pulsara to improve communication, reduce treatment times, and mitigate the spread of COVID-19, check out our customer success stories

Topics: Telemedicine Community Paramedicine Telehealth Customer Success Rural Health
13 min read

10 Things EMS Providers Need to Know About Responding to Mental Health Calls

By Team Pulsara on Jul 12, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Sarah Calams of EMS1 Frontline Voices. 

__

Community paramedics are pioneering new ways to care for mental health patients – here’s how

Since the COVID-19 pandemic, EMS providers have seen an alarming uptick in patients refusing to go to their doctor’s office or the emergency room. Many others – including those with urgent conditions – have even been hesitant to call 911.

“We saw patients who were just foregoing all of their medical care – they were ignoring their emergency conditions,” said James McLaughlin, director of the community paramedicine program at Ute Pass Regional Health Service District in Woodland Park, Colorado.

To ease his community’s fears, McLaughlin introduced a new Healthcare Options Mobility and Engagement, or HOME, program, which pairs an in-home paramedic visit with a telehealth consult by a physician – like Dr. Jeremy DeWall, EMS medical director at Ute Pass Regional Health Service District.

Topics: Telemedicine ET3 Community Paramedicine Mobile Integrated Health Telehealth Customer Success Wellness Mental Health
3 min read

Pandemic Pivot: The Story of Pulsara PATIENT

By Brittany Norman on Jun 14, 2021

2020 was a year of pivots.

Movies being released on streaming services and Netflix rather than in theaters. Peloton and home virtual gym sales through the roof. Zoom & Microsoft Teams replacing the office board room. All of these are shining examples of our ability to use technology to adapt during the perilous times of COVID-19. With our need to remain connected while isolated, we saw everything from your cousin’s baby shower to your favorite artist’s concert taking place online.

So what was the answer that Pulsara, a company already based in healthcare communication and connection, had for the sudden need for flexibility that the global pandemic demanded?

Enter: Pulsara PATIENT

Topics: Communication Telemedicine COVID-19 Pulsara PATIENT Telehealth Customer Success
5 min read

Rural Hospitals Are in Danger of Closing: Here's How Telehealth Can Help

By Kinsie Clarkson on Jun 07, 2021

Becker's Hospital Review recently reported that as of April, 354 rural hospitals in the U.S. are still at a high risk of closing, unless their finances immediately improve. Those 354 hospitals account for almost exactly 25% of all 1,430 rural hospitals in the United States. Every state has at least one hospital with a high risk of closure, though, in states like Oklahoma, that number is as high as 28. 

As rural hospitals look for solutions, some are turning to technology to come up with new and innovative ways to find the funds to keep their doors open. Among the most surprising? Telehealth. 

Topics: Telemedicine Telehealth Rural Health
4 min read

Healthcare Story Time: Celebrating Outstanding Patient Care

By Kinsie Clarkson on Apr 30, 2021

Today marks the last day of Patient Experience Week 2021, as we celebrate the healthcare providers who go above and beyond to deliver great care for their patients. And this year, we have a lot to celebrate. The past year has demonstrated the strength and resilience of healthcare providers like no other. From the very start of the COVID-19 pandemic, healthcare workers around the world have continually put their own safety on the line to help patients in need.

Here at Pulsara, we are privileged to support the heroic men and women who have served on the front lines of this pandemic, sacrificing greatly in order to care for patients. In celebration of their service and dedication, we'd like to share a few of the wins in patient care that some of our customers have achieved, even in the midst of the COVID-19 pandemic. 

Topics: Stroke Telemedicine COVID-19 Telehealth Customer Success Australia
4 min read

How Mobile Technology Is Decentralizing Healthcare

By Tyler Hakamaki on Apr 23, 2021

In the early 2000s, if you had told someone you could Facetime someone across the world, they would have asked what "Facetime" is. Fast forward to early 2015’s declaration by TechCrunch contributor Tom Goodwin: “Uber, the world’s largest taxi company, owns no vehicles. Facebook, the world’s most popular media owner, creates no content. Alibaba, the most valuable retailer, has no inventory. And Airbnb, the world’s largest accommodation provider, owns no real estate.”

Software is allowing for the decentralization of goods and services and has created an environment that can connect the masses. "Decentralization" refers to the transfer of control and decision-making from one centralized entity to a distributed network. It means your network has become more connected, enabling faster response times. 

The same decentralization is happening with healthcare.

Topics: Communication Technology Telehealth
6 min read

Upcoming Webinar: How Mobile Communications Are Transforming Patient Care

By Nathan Williams on Apr 16, 2021

Breakdowns and bottlenecks in healthcare communication systems frequently cause a myriad of delays in patient care. Legacy systems like radios, pagers, fax machines, and multiple phone calls connect clinicians but aren't always able to efficiently get the right message to the right person at the right time. Combined with the challenges presented by the COVID-19 pandemic, it's clear that our current systems of communication need to be reimagined. Healthcare officials must begin to think differently. 

Your acute care, collaboration, and coordination solution needs to be scalable and flexible, enabling you to adapt quickly to the dynamic needs of patients and clinicians—and span across all organizations involved in patient care. By replacing legacy systems with one solution that covers the entire care continuum, health providers can achieve reduced treatment times, conserve resources, and improve the lives of both patients and caregivers.

When: The evening of April 27 in the USA; 11 AM on the 28th in New South Wales, Australia

Cost: FREE

Registration: Click here to register

Read on for further details!

Topics: Stroke Communication Technology Connected Teams Telehealth Australia New Zealand