COVID-19 
3 min read

Seattle-Area EvergreenHealth Achieves Record 41% Decrease in Door-to-Puncture Times with Pulsara

By Nathan Williams on Nov 22, 2021

One healthcare system used Pulsara to achieve record door-to-puncture times and improved inter-organizational team communication for better care coordination. 

BOZEMAN, Mont., Nov. 22, 2021 — Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events published new details on Seattle-based EvergreenHealth’s record improvements in patient care. Reporting on their hospital and stroke program growth—and the increased communication challenges that growth brought on—the EvergreenHealth Case Study reveals the solutions they found to streamline care and communication across the whole organization spanning three sites. 

Serving a population of nearly 850,000 residents, EvergreenHealth is a growing two-hospital healthcare system with two emergency departments—one in Kirkland, Washington, and a freestanding emergency department in Redmond, Washington. Historically, the stroke teams were using pagers and audio calls to coordinate care. However, as both the hospitals and the stroke program grew, they began straining the limits of what former standard technologies could support. 

Topics: Press Customer Success
3 min read

Baptist Health Delivering Faster Patient Care with Pulsara

By Kinsie Clarkson on Nov 15, 2021

Baptist Health in Little Rock, Arkansas, is using new technology to reduce treatment times and deliver better patient care. Dr. Wendell Pahls, Medical Director of Emergency and Transfer Services at Baptist Health, spoke to The Vine about how Pulsara is helping them streamline communication and cut down treatment times. 

"It's really cool," said Dr. Pahls. "We've taken a very fundamental concept, which is that the sooner that we can treat you for time-sensitive illnesses—like strokes, heart attacks, and things like that—the sooner we can get you into definitive care, the better off you'll be. Everybody these days carries around one of these: a cell phone," he said. With Pulsara's communication and logistics platform, Baptist Health has been able to link all their different providers together on one patient channel, facilitating better communication around each patient—and, as a result, better, faster patient care. 

Check out the video interview here! 

Topics: Press
3 min read

Pulsara Receives 2021 HealthTechZone Telehealth Award

By Nathan Williams on Nov 08, 2021

Telehealth Communications and Logistics Platform Honored for Improving Healthcare Delivery

BOZEMAN, Mont., Nov. 8, 2021Pulsara, the leading telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events announced today that the company has received a 2021 Telehealth Award from prominent healthcare technology news source HealthTechZone.com. The award recognizes companies innovating and improving health delivery and management towards exceptional customer experiences.

“On behalf of TMC and HealthTechZone, I would like to congratulate all of the Telehealth award winners,” said Rich Tehrani, CEO, TMC. “Every year I am so impressed by each winning company’s dedication to quality in solutions that benefit the overall customer experience—while driving ROI for companies that use them.”

Topics: Press Awards Telehealth
2 min read

Saline Memorial Hospital Reduces STEMI Treatment Times by 28% in 4 Months

By Isabella Rapp on Oct 11, 2021

Saline Memorial Hospital is the only full-service hospital in the rural area of Saline County, Arkansas. Serving over 120,000 people, Saline Memorial is licensed for 177 beds and has its own EMS service (MedTran) that brings in 85 to 90% of their patients. According to Brian Mann, Saline Memorial's Director of Growth and Outreach, Saline County is and has been “one of the fastest-growing counties in Arkansas for around a decade.”

With a rapidly growing population and a system running to keep up, Saline Memorial Hospital was looking for a way to reduce their treatment times for patients arriving via EMS. Because it serves a dispersed population across a large service area and is the only American College of Cardiology Accredited Chest Pain Center in the community, Saline Memorial struggled to keep their first medical contact-to-device times low. The ACC and the AHA recommend a standard of 90 minutes. According to Jeannie Otts, RT, R, CV, ARRT, Cardiac Cath Lab Director, Saline Memorial’s STEMI patients’ first medical contact-to-device time averaged around 105 minutes from the field.

Topics: STEMI Press Customer Success
2 min read

UCHealth Memorial Hospital Central Saves Time for Trauma Patients

By Kinsie Clarkson on Sep 27, 2021

As a tertiary care center and Level I trauma facility in Colorado Springs, Colorado, the trauma team at UCHealth Memorial Hospital Central had their patient care process dialed in. However, there was one part of their process they weren’t satisfied with: their communication system.

The team was receiving notifications through an alarm dispatch system, which ran through the hospital operators and was then manually managed by each individual service line. UCHealth’s Associate Nurse Manager, Nikki Schroeder, BSN, RN, CEN, TCRN, described their process: “Prehospital providers would call in to our ED charge nurse, relay pertinent information, and then the ED charge nurse would determine what level of activation was required. To notify our hospital team, the charge nurse would give the information to our unit clerk, and our unit clerk would page our 811 paging system. That’s how the trauma surgeon, the ICU, and the whole trauma team got notified.”

Topics: Press Customer Success
4 min read

Press Release: Pulsara Selected as a JEMS 2021 Hot Product Winner at EMS Today

By Team Pulsara on Sep 13, 2021

Pulsara’s powerful new functionality has received special recognition for its innovative and practical contributions to EMS and patient care. 

BOZEMAN, Mont., September 13, 2021Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, and JEMS (Journal of Emergency Medical Services) are proud to announce the selection of Pulsara as a 2021 Hot Product at the virtual EMS Today Conference & Exposition. Pulsara’s newest functionality allows EMS teams to practice at an expanded scope with dynamic tools, including group video conferencing, deep linking, the Pulsara Summary Report, and more.

Through Pulsara, EMS can alert their Mobile Integrated Health (MIH) team for a patient who may be sick but not critical. The community paramedic arrives on scene, communicates via live video with their medical director, connects the patient with their primary physician, and creates a healthcare plan. This frees up ambulance crews to remain available for time-sensitive emergencies while less critical patients can receive treatment without transport.

Topics: Press Awards
2 min read

Pulsara to Showcase New ECG Integration at UK’s Emergency Services Show, September 7-8, 2021 (PRESS RELEASE)

By Team Pulsara on Sep 06, 2021

Meet Pulsara for live demos, simulations, and a game-changing ECG integration to improve clinical workflows and communication.

BOZEMAN, Mont., September 6, 2021 — Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, announced today that the company will be attending the Birmingham, UK Emergency Services Show where it will showcase its latest ECG integration with the Philips Tempus Pro advanced patient monitor. This state-of-the-art integration enables ambulance services to share Philips monitor diagnostic quality 12-lead ECGs directly with the A&E before arrival—across the Pulsara communication platform—enabling clinical teams to prepare for the patient’s arrival quickly.  

As the UK’s leading annual showcase of the blue light sector, the Emergency Services Show will feature hundreds of exhibitors, live demos, learning opportunities, and premier networking. According to the show’s website, “The two-day event brings together all disciplines from the emergency services sector to discover innovative technology and operational solutions, share their experiences and unite in their collaborative approach to public safety.” 

Topics: Press United Kingdom integrations
3 min read

PRESS RELEASE: Groundbreaking Telehealth Program Reaching Rural & Underserved Populations

By Team Pulsara on Aug 16, 2021

Teller County, CO develops a first-of-its-kind telehealth program using Pulsara as the backbone for rural health communications

BOZEMAN, Mont., August 16, 2021 — Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, published new details on Teller County, Colorado’s groundbreaking community paramedicine and telehealth program. Reporting on their initial challenges, the solutions they found, and results, the “911-INITIATED TELEMEDICINE: Next-Level Patient Care for Rural Colorado” case study reveals a new pathway forward for EMS agencies across the globe.

As COVID-19 escalated across the country in early 2020, EMS and hospital leaders in Teller County, CO identified that residents were reluctant to seek care—for any condition—at the hospital. “Up to 40% of our EMS volume does not want to go to the hospital once 911 arrives,” said Dr. Jeremy DeWall, EMS Medical Director for the Teller region. “Looking at our numbers, the fear was that we were missing a large group of people who were without healthcare or afraid to go to healthcare because of COVID-19.” 

Leveraging their already thriving community paramedicine program, Teller County’s Ute Pass Regional Health Service District and Emergency Medical Specialists, PC set in motion a new 911-initiated telemedicine program, utilizing Pulsara’s telehealth capabilities to address the acute needs of the community. 

Topics: Press Community Paramedicine COVID-19 Telehealth
3 min read

PRESS RELEASE: Pulsara Calling Enables New Logistics & Communication Interactions With Group Video Conferencing

By Team Pulsara on Jul 28, 2021

To further support care teams, Pulsara introduces enhancements to the communication platform’s calling capabilities.

BOZEMAN, Mont., July 28, 2021 — Pulsara, the leading mobile telehealth, communication, and logistics platform that connects healthcare teams across organizations, announced today a recent enhancement to the platform: Pulsara calling featuring group video conferencing. This upgrade, available for all users of the platform at no extra charge, includes the ability to add multiple team members as needed across organizations and adds overall improved usability—including configurable default behavior for camera and speaker and advanced controls for call participants. 

“The group video conferencing addition to Pulsara calling marks an exciting next step in Pulsara’s journey to improve the lives of people in need and those who serve them,” said Erich Hannan, Pulsara’s Chief Technology Officer. “We've heard loud and clear from our customers how important exceptional audio and video experience is to support and enhance patient care. Pulsara calling with group video enables even more powerful and streamlined communication and collaboration across teams and organizations.”

Topics: Press
2 min read

Save The Date! Pulsara Announces First Annual Healthcare & User Group Conference, Pulsara CONNECT

By Team Pulsara on Jun 21, 2021

CONNECT with industry leaders on the latest research and best practices in STEMI, stroke, and emergency management in a post-COVID-19 world. 

BOZEMAN, Mont., June 21, 2021  Pulsara, the leading telehealth and communication platform that connects teams across organizations, announced today the company’s inaugural Pulsara CONNECT Conference. Slated for October 12-13, 2021, this FREE virtual international experience allows attendees to engage with world-class industry experts and thought leaders across the healthcare community. With four tracks—EMS/Community Paramedicine, STEMI/Cardiac, Stroke/Neuro, and DES/Emergency Management—attendees will take away tangible best practices that they can incorporate within their region. Topics include everything from the latest research and best practices surrounding time-sensitive emergencies to creating systems of care that scale in a world attempting to recover from COVID-19 and prepare for what might be next.

Topics: Press Events Pulsara CONNECT
3 min read

PRESS RELEASE: St. Dominic Hospital Improves Patient Care Through Innovative Triage Protocol

By Team Pulsara on May 24, 2021

How one Mississippi hospital pioneered a cross-departmental triage workflow in their facility by leveraging a mobile-first telehealth communications platform

BOZEMAN, Mont., May 24, 2021 — Pulsara, the leading telehealth and communication platform that connects teams across organizations, announced today that St. Dominic Hospital, located in Jackson, MS, has pioneered an innovative new triage protocol that uses Pulsara’s platform to improve care team communication and patient care. After initially embracing Pulsara for front-end stroke and STEMI care, the hospital recently saw an opportunity to further improve other cross-departmental workflows via the same mobile-first platform.

Topics: Press Innovation Customer Success
4 min read

Pulsara Named a 2021 SIIA CODiE Award Finalist For Best Business Technology Pivot

By Team Pulsara on May 19, 2021

BOZEMAN, Mont., May 19, 2021 — Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced today that the company was named a 2021 SIIA CODiE Award finalist in the category of Best Business Technology Pivot. Finalists represent the best products, technologies, and services in software, information, and business technology.

Acknowledged as the premier awards program for the software and information industries for over 35 years, the SIIA CODiE Awards are produced by the Software & Information Industry Association (SIIA), the principal trade association for the software, education, media, and digital content industries. Pulsara was honored as one of 153 finalists across the 43 business technology categories, including two categories in response to COVID-19.

Topics: Press Technology Awards
3 min read

CHI St. Vincent Adopts Advanced Communication System

By Team Pulsara on Apr 26, 2021

CHI St. Vincent Adopts Advanced Communication System for Heart Attack, Stroke, and Trauma Patient Care


CHI St. Vincent became the first health system in Arkansas to implement the full suite of 
Pulsara communication capabilities for coordinated teams to dramatically improve responses for every patient type, including ST-Elevation Myocardial Infarction (STEMI) heart attacks, stroke and other trauma care scenarios. Pulsara is a telehealth and communication platform that enables HIPAA compliant, dynamic networked communications between EMS, hospitals, and other healthcare providers for any patient event. Following successful Arkansas trials at multiple hospitals that saw average Door-to-Device treatment time for STEMI patients reduced by 19-percent, allowing cardiologists to get patient blood vessels reopened faster, the Arkansas STEMI Advisory Council proposed that healthcare services begin adopting Pulsara statewide in April 2020.

Topics: Press Customer Success
2 min read

Pulsara Named a Finalist in the 2021 Excellence in Customer Service Awards

By Team Pulsara on Apr 21, 2021

BOZEMAN, Mont., April 21, 2021Pulsara, the only mobile telehealth and communication platform that connects healthcare teams across organizations, announced today that the company has been honored as a finalist in the 2021 Excellence in Customer Service Awards presented by Business Intelligence Group.

“On the frontline of our uncertain times are customer service professionals and suppliers without whom we wouldn’t be able to live as comfortably as we have for the last year,” said Maria Jimenez, Chief Operating Officer of the Business Intelligence Group. “It is our honor to recognize Pulsara as they are leading by example and making real progress on improving the daily lives of so many.”

Topics: Press Awards
1 min read

Pulsara Named One of 2021's Best Tech Startups in MT

By Team Pulsara on Apr 05, 2021

Pulsara is pleased to announce that The Tech Tribune selected us to appear in their top-ten list of the 2021 Best Tech Startups in Montana. According to The Tech Tribune, the featured companies were chosen based on the following criteria:

Topics: Press Awards
3 min read

PRESS RELEASE: Pulsara Launches Powerful New Desktop Browser Command Center for Enhanced Patient Coordination

By Team Pulsara on Feb 17, 2021

To further support care teams, Pulsara introduces Pulsara HQ, a browser-based command center that seamlessly works alongside the company’s mobile app interface. 

BOZEMAN, Mont., Feb. 17, 2021Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced today the launch of Pulsara HQ, a powerful new browser-based command center for enhanced patient coordination. Working alongside the company’s mobile apps, the browser application enables clinicians to easily manage patient status and details in a centralized location—creating a unified patient channel across all devices. Pre-registration, triage, team activation, and more can now be managed from one screen on a desktop web browser.

Topics: Press
2 min read

PRESS RELEASE: Pulsara Wins 2021 BIG Innovation Award

By Team Pulsara on Jan 12, 2021

BOZEMAN, Mont., Jan. 12, 2021Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced today that the company was named a 2021 Product Innovation of the Year Award Winner by Business Intelligence Group’s BIG Innovation Awards. Judged by prominent industry leaders and experts, the awards program recognizes the most innovative organizations and people transforming systems and industries across the globe.

Topics: Press Innovation Awards
6 min read

Pulsara Version 11.3: Increased Flexibility for EMS - Change Patient Destination

By Team Pulsara on Dec 16, 2020

BOZEMAN, Mont., Dec. 16, 2020 — Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced the release of app version 11.3. Full release notes are as follows. 
___

The holidays are just around the corner, and we know you have been working hard to juggle unprecedented case loads. From the bottom of our hearts, thanks for all you do.

We’re excited to let you know that Pulsara 11.3 has been released. We’re introducing a few new features to make using Pulsara easier when EMS changes the patient destination or Pulsara mobile devices change hands.

This release includes these new features:
  • EMS can change the patient destination en route
  • The logged in account name appears on the PIN screen
  • Special characters can be entered into patient names
Topics: Press Release Notes
3 min read

PRESS RELEASE: Pulsara Named 2020 Winner in the BIG Award for Business

By Team Pulsara on Nov 10, 2020

BOZEMAN, Mont., Nov. 10, 2020Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced today that the company has received the Business Intelligence Group’s BIG Award for Business and was named a 2020 Small Business Product of the Year Winner. First launched in 2012, the BIG Awards for Business awards program globally recognizes and rewards companies, products, and people that are leading their respective industries. With this award recognition, Pulsara stands alongside other leading-edge companies such as past winners AT&T, ADP, and UnitedHealthcare. 

Topics: Press Awards
2 min read

Video Interview: Australia’s Latrobe Regional Hospital & Ambulance Victoria

By Kinsie Clarkson on Nov 04, 2020

Earlier this year, in the weeks before COVID-19 changed life and healthcare as we know it, Latrobe Regional Hospital near Melbourne, Australia, was busy laying the groundwork for a new communication system between their hospital teams and Ambulance Victoria. Over the course of the next few months, Latrobe was able to implement Pulsara for treating patients across multiple departments, including stroke, mental health, pediatrics, trauma—and most pressingly, COVID-19. 

Topics: Stroke Press Communication Telemedicine Connected Teams COVID-19 Telehealth Customer Success Australia