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3 min read

Pulsara Releases New Suite of Patient Types for Improved Patient Care Coordination

By Team Pulsara on Aug 04, 2022

New functionalities enable healthcare teams to configure their ideal workflows for specific patient case types. 

Bozeman, Mont., August 4, 2022Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, recently released six new patient types that connect distributed teams on a single flexible and scalable platform. From prehospital care to the many in-hospital teams and specialists, the new functionalities unite care teams around each unique patient case, enabling reduced treatment times, improved team collaboration, and streamlined transfers. 

"Pulsara's platform allows flexible interactions in and across any organization, enabling access to the people you need, right when you need them,” said Kate Leatherby, Regional Vice President (U.S. West) at Pulsara. “This capability is truly invaluable for all care teams. For any patient type, care team communication and collaboration are improved—and patient care is invariably improved in the process.”

Pulsara recently released six new patient types—behavioral health, obstetrics, and toxicology/overdose, which were previously reported on, as well as surgical emergency, pulmonary embolism, and shock/ECMO. These new functionalities expand the power of the platform and improve support and care coordination for additional types of patients. Each of these patient types allows clinicians to match their patients with the appropriate care teams and specialized resources through flexible and scalable interactions as the patient case evolves. Clinicians can leverage Pulsara’s telehealth video calling and photo sharing functionality to consult with other clinicians, determine the most appropriate disposition, and guarantee follow-up in the process.

Topics: Press
4 min read

Pulsara Named 2022 SIIA CODiE Award Winner for “Best Healthcare Technology Solution”

By Team Pulsara on Jun 14, 2022

Pulsara MED OPS™ earns prestigious industry recognition for its impact on healthcare communication during incidents like MCIs, large-scale emergencies, and disasters. 


BOZEMAN, Mont., June 14, 2022
- Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced today that Pulsara MED OPS has been named the “Best Healthcare Technology Solution” winner of 2022 as part of the annual SIIA CODiE Awards. The CODiE Awards recognize the companies producing the most innovative business technology products across the country, and around the world.

Acknowledged as the premier awards program for the software and information industries for over 35 years, the SIIA CODiE Awards are produced by the Software & Information Industry Association (SIIA), the principal trade association for the software, education, media, and digital content industries. SIIA announced the full slate of CODiE winners during an online winner announcement on June 8. Pulsara MED OPS™ was honored as one of 46 winners across the 45 business technology categories, including seven leadership categories recognizing outstanding companies, individuals, and teams.

Topics: Press Awards
3 min read

Pulsara Releases Obstetrics Patient Type for Improved Care Coordination and Communication

By Team Pulsara on May 25, 2022

New functionality enables healthcare teams to better support pregnant mothers and newborns via telehealth and improved communication. 

Bozeman, Mont., May 25, 2022Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, recently released a dedicated obstetrics patient type that connects distributed teams on a single flexible and scalable platform—from EMS and standard obstetrics teams to NICU or trauma teams in more critical cases. The new functionality unites care teams around each OB patient case, improving the lives of both patients and caregivers by enabling reduced treatment times, improved team collaboration, and streamlined transfers. 

Topics: Press Obstetrics
4 min read

Pulsara Named 2022 SIIA CODiE Award Finalist in Best Healthcare Technology Solution

By Isabella Rapp on May 23, 2022

Pulsara MED OPS™ earns nod from industry leaders for its impact on healthcare communication during MCIs, large-scale emergencies, and disasters. 

BOZEMAN, Mont., May 23, 2022 - Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced today that Pulsara MED OPS was named a 2022 SIIA CODiE Award finalist in the “Best Healthcare Technology Solution” category. CODiE finalists represent the best products, technologies, and services in software, information, and business technology. 

The SIIA CODiE Awards, the long-running, premier awards program for the software and information industries, are produced by the Software & Information Industry Association (SIIA), the principal trade association for the software, education, media, and digital content industries.  Pulsara MED OPS™ was picked as one of 137 finalists across 43 business categories in a talent-packed field of nominees.

Topics: Press Awards
3 min read

Overlake Medical Center Decreases Stroke Treatment Times By 30%

By Kinsie Clarkson on May 04, 2022

After streamlining communication for their stroke teams with Pulsara, Overlake Medical Center in Bellevue, WA reduced door-to-needle times for tPA patients by 31%.

Overlake Medical Center in Bellevue, Washington, is a 349-bed hospital serving the Puget Sound region since 1953. The hospital treats more than 245,000 outpatients and 18,000 inpatients each year, and is a Joint Commission-certified Advanced Stroke Center. 

As a thrombectomy-capable facility with a large staff of specialists, nurses, and more, Overlake Medical Center sees ~900 acute stroke cases per year. With this volume, providing time-sensitive care is of the utmost importance to producing positive patient outcomes. Overlake knew they needed a streamlined means of communication to help make existing stroke workflows more efficient. 

“With so many people in the system, unnecessary team members were being alerted for a stroke case, which added extraneous noise as they cared for patients,” said Overlake Medical Center’s Stroke Team leaders .

Topics: Stroke Press Customer Success
4 min read

Pulsara Introduces Powerful Incident Management Functionality for Triage and Patient Tracking

By Team Pulsara on Apr 27, 2022

Custom patient IDs and wristband scanning will enable seamless response across organizations during stress events.

Bozeman, Mont., April 27, 2022 — Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, announced today that they are releasing new incident management functionality that will help quickly scale emergency response during mass casualty incidents (MCIs), multiple patient incidents (MPIs), floods, evacuations, and disasters. 

The product’s new incident management capabilities will allow first responders and EMS providers to quickly create or join an existing patient channel by scanning custom armbands (such as public safety-issued bands or traditional triage tags used during a crisis), add patient condition (red, yellow, green, and black) within the app, and give incident command the ability to monitor the number, status, and severity of patients through a patient dashboard.

When responding to mass casualty and multiple patient incidents, emergency responders often use wristbands and/or triage tags to triage patients and visibly denote their condition. Pulsara’s new incident management functionality will allow first responders to scan these wristbands/triage tags and instantly start a new patient channel in Pulsara. Responders — from any organization — who subsequently treat the patient will be able to simply scan the wristband and will instantly be added to the patient’s channel. They will then be able to see all information that has previously been added to the case, including any known demographic information, vitals, any treatments provided, and all communications around the patient. Emergency responders will also be able to add, track, and modify the patient’s triage status in Pulsara, with the appropriate green, yellow, red, and black statuses that match traditional triage tags. 

Topics: Press Mass Casualty Incidents Multiple Patient Incidents
3 min read

Pulsara Releases Toxicology & Overdose Patient Type to Streamline Patient Care

By Team Pulsara on Apr 20, 2022

The newly expanded platform allows healthcare teams to support toxicology and overdose patients via telehealth and improved communication. 

Bozeman, Mont., April 20, 2022Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, recently released a dedicated toxicology and overdose patient type that easily connects everyone required for each patient case—from EMS and hospital teams to the poison center and even behavioral health. 

With this new dedicated functionality, everyone along the patient care continuum can collaborate securely and instantly, avoiding multiple reports and phone calls. Teams can leverage instant messages, live group video and audio calling, images, audio clips, flowchart notes, and template-driven recommendations, all without a single landline phone call. Pulsara puts consultants, toxicologists, and poison centers on the frontlines through the platform’s instant visual communications to identify a venomous snake or mystery pills, assess a strange rash, or even interpret an ECG.

Pulsara even enables first responders to treat in place when appropriate, equipping EMS with direct communication with hospital clinicians, toxicology or overdose specialists, or even behavioral health experts. Such unified communication helps facilitate unnecessary ED visits and saves time and resources for the care system while providing a better experience for the patient. 

Topics: Press Telehealth Toxicology
3 min read

LewisGale Hospital Montgomery Achieves Record 14-Minute Door-to-Balloon Time

By Kinsie Clarkson on Apr 13, 2022

LewisGale Hospital Montgomery in Blacksburg, Virginia, recently achieved a record door-to-balloon time of 14 minutes for one of their STEMI patients—one of their fastest ever. 

LewisGale has been working to create clearer lines of communication between its team members. They implemented Pulsara to successfully create a streamlined process for team communication around potential heart attack patients. 

Dr. John Patterson, a cardiologist at LewisGale, described how Pulsara allows him to receive notifications and information about a new patient instantly: "With this platform, I have the ability to see the EKG and activate the cath lab. All of this happens immediately so that it shortens the length of time it takes from the time the patient starts having their heart attack to the time they arrive at our hospital, to the time that we fix it. All of these times get shortened significantly with a platform like this." 

Topics: STEMI Press Customer Success
3 min read

Arkansas’s Ouachita County Medical Center Cuts Door-In, Door-Out Times for STEMI Patients by 50% with Pulsara

By Team Pulsara on Apr 04, 2022

How one Arkansas hospital is using healthcare communication technology to dramatically speed up time-to-treatment for STEMI patients

BOZEMAN, Mont., April 4, 2022Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, published new details on Arkansas-based Ouachita County Medical Center’s record improvements in patient care. The Ouachita County Medical Center Case Study reveals the challenges many hospitals face when trying to transfer patients quickly, and the solution they found that enabled faster transfers and streamlined communication across organizations, ensuring secure and efficient patient care.

As a small medical center in rural southern Arkansas, Ouachita County Medical Center (OCMC) faced a lengthy and inefficient process when transferring STEMI patients to percutaneous coronary intervention (PCI) facilities that could provide critical care. Jennifer Ray, RN, OCMC’s ER and ICU manager, explained that in 2017, the average door-in, door-out (DIDO) time was 72 minutes for the 19 STEMI patients who came into the OCMC ER—more than double what the American College of Cardiology Foundation and the American Heart Association recommends.

Topics: STEMI Press Customer Success Transfer
3 min read

Pulsara Releases Behavioral Health Patient Type for Improved Care Coordination

By Team Pulsara on Mar 22, 2022

The newly expanded platform allows first responders and healthcare providers to support behavioral health patients via telehealth and streamlined transfers. 

Bozeman, Mont., March 22, 2022Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, recently released a dedicated behavioral health patient type allowing EMS crews, hospital teams, and other healthcare organizations to better support behavioral health patients. EMS or other first responders can now directly connect with behavioral health facilities, teams, or individuals through live group video and audio calling to receive help in determining the most appropriate treatment for the patient. For teams working with patients who need enhanced behavioral health services, this new patient type helps streamline placement to a more appropriate facility. Utilizing this new functionality on the Pulsara platform, clinicians can quickly facilitate appropriate real-time treatment for patients, help relieve overcrowded healthcare facilities, and save time, money, and resources by avoiding unnecessary and extended ED visits.

Topics: Press Telehealth Behavioral Health
2 min read

Press Release: Pulsara Releases Innovative ED Availability Feature for EMS and Hospital Teams

By Team Pulsara on Feb 23, 2022

New functionality allows hospitals to notify EMS of ED availability, improving efficiency, collaboration, and patient care

Topics: EMS Press
3 min read

Arkansas Hospitals Streamline Patient Transfers With Pulsara

By Team Pulsara on Feb 02, 2022

As COVID-19 cases worsened across the state of Arkansas, hospitals struggled to keep up with the need. It became difficult to find bed placement for patients needing to be transferred to other facilities. The State of Arkansas decided to find a way to help hospitals make transferring and accepting patients easier. 

Over the last few weeks, Arkansas hospitals have replaced their former transfer process with a new system. Pulsara is a communication and logistics platform that connects hospitals across the state. The company's Virtual Placement Center shows hospitals when a patient needs a transfer and offers other hospitals the opportunity to initiate a conversation and accept them.

Interviewing a number of clinical leaders across Arkansas, reporter Ashley Godwin with Little Rock's CBS affiliate THV11 covered the story. "It's a virtual waiting room, essentially for patients requiring or requesting transfer throughout the state of Arkansas," said Dr. Rawle Seupaul, Chief Clinical Officer of UAMS.

Topics: Press Customer Success Transfer
3 min read

Press Release: Arkansas-Based Saline Memorial Hospital Reduces STEMI Treatment Times By 28% In 4 Months with Pulsara

By Team Pulsara on Jan 12, 2022

How one rural Arkansas county is using integrated telehealth, communication, and logistics technology to treat patients faster

Bozeman, Mont., Jan. 12, 2022 —  Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, published new details on Arkansas-based Saline Memorial Hospital’s record improvements in patient care. The Saline Memorial Hospital Case Study reveals the unique challenges care teams were facing with a rapidly growing and dispersed population, and the solutions they found to markedly reduce treatment times, establish secure and reliable ECG transmissions, and improve real-time care team communication. 

Topics: STEMI Press Customer Success
2 min read

Ouachita County Medical Center Cuts DIDO for STEMI Patients by 50%

By Kinsie Clarkson on Dec 08, 2021

Ouachita County Medical Center (OCMC) is a not-for-profit hospital with 99 beds, serving residents of the rural community surrounding the city of Camden in southern Arkansas, about 100 miles from Little Rock. As a smaller, non-PCI facility, OCMC often coordinates transfers for their STEMI patients to PCI facilities.

Previously, when a patient arrived in the OCMC emergency room with a STEMI, whether by ambulance or private car, staff would first page a cardiologist at the patient’s preferred receiving facility, then wait for the physician to call back. Only then could they start the process of transferring the patient to a percutaneous coronary intervention (PCI) facility that could provide critical care. “Then we had to get a bed confirmed, and then we had to wait to get our EMS service to take the patient. And then, usually, most of those patients at that time went to Little Rock, which is about an hour and a half from where we are,” explained Jennifer Ray, RN, OCMC’s ER and ICU manager. “So the timeliness of the patient getting in and out was very, very slow.” How slow? During 2017, the average door-in, door-out (DIDO) time was 72 minutes for the 19 STEMI patients who came into the OCMC ER—more than double the 30 minutes or less recommended by the American College of Cardiology Foundation and the American Heart Association.

Topics: STEMI Press Consult Customer Success Transfer
3 min read

Seattle-Area EvergreenHealth Achieves Record 41% Decrease in Door-to-Puncture Times with Pulsara

By Nathan Williams on Nov 22, 2021

One healthcare system used Pulsara to achieve record door-to-puncture times and improved inter-organizational team communication for better care coordination. 

BOZEMAN, Mont., Nov. 22, 2021 — Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events published new details on Seattle-based EvergreenHealth’s record improvements in patient care. Reporting on their hospital and stroke program growth—and the increased communication challenges that growth brought on—the EvergreenHealth Case Study reveals the solutions they found to streamline care and communication across the whole organization spanning three sites. 

Serving a population of nearly 850,000 residents, EvergreenHealth is a growing two-hospital healthcare system with two emergency departments—one in Kirkland, Washington, and a freestanding emergency department in Redmond, Washington. Historically, the stroke teams were using pagers and audio calls to coordinate care. However, as both the hospitals and the stroke program grew, they began straining the limits of what former standard technologies could support. 

Topics: Press Customer Success
3 min read

Baptist Health Delivering Faster Patient Care with Pulsara

By Kinsie Clarkson on Nov 15, 2021

Baptist Health in Little Rock, Arkansas, is using new technology to reduce treatment times and deliver better patient care. Dr. Wendell Pahls, Medical Director of Emergency and Transfer Services at Baptist Health, spoke to The Vine about how Pulsara is helping them streamline communication and cut down treatment times. 

"It's really cool," said Dr. Pahls. "We've taken a very fundamental concept, which is that the sooner that we can treat you for time-sensitive illnesses—like strokes, heart attacks, and things like that—the sooner we can get you into definitive care, the better off you'll be. Everybody these days carries around one of these: a cell phone," he said. With Pulsara's communication and logistics platform, Baptist Health has been able to link all their different providers together on one patient channel, facilitating better communication around each patient—and, as a result, better, faster patient care. 

Check out the video interview here! 

Topics: Press
3 min read

Pulsara Receives 2021 HealthTechZone Telehealth Award

By Nathan Williams on Nov 08, 2021

Telehealth Communications and Logistics Platform Honored for Improving Healthcare Delivery

BOZEMAN, Mont., Nov. 8, 2021Pulsara, the leading telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events announced today that the company has received a 2021 Telehealth Award from prominent healthcare technology news source HealthTechZone.com. The award recognizes companies innovating and improving health delivery and management towards exceptional customer experiences.

“On behalf of TMC and HealthTechZone, I would like to congratulate all of the Telehealth award winners,” said Rich Tehrani, CEO, TMC. “Every year I am so impressed by each winning company’s dedication to quality in solutions that benefit the overall customer experience—while driving ROI for companies that use them.”

Topics: Press Awards Telehealth
2 min read

Saline Memorial Hospital Reduces STEMI Treatment Times by 28% in 4 Months

By Isabella Rapp on Oct 11, 2021

Saline Memorial Hospital is the only full-service hospital in the rural area of Saline County, Arkansas. Serving over 120,000 people, Saline Memorial is licensed for 177 beds and has its own EMS service (MedTran) that brings in 85 to 90% of their patients. According to Brian Mann, Saline Memorial's Director of Growth and Outreach, Saline County is and has been “one of the fastest-growing counties in Arkansas for around a decade.”

With a rapidly growing population and a system running to keep up, Saline Memorial Hospital was looking for a way to reduce their treatment times for patients arriving via EMS. Because it serves a dispersed population across a large service area and is the only American College of Cardiology Accredited Chest Pain Center in the community, Saline Memorial struggled to keep their first medical contact-to-device times low. The ACC and the AHA recommend a standard of 90 minutes. According to Jeannie Otts, RT, R, CV, ARRT, Cardiac Cath Lab Director, Saline Memorial’s STEMI patients’ first medical contact-to-device time averaged around 105 minutes from the field.

Topics: STEMI Press Customer Success
2 min read

UCHealth Memorial Hospital Central Saves Time for Trauma Patients

By Kinsie Clarkson on Sep 27, 2021

As a tertiary care center and Level I trauma facility in Colorado Springs, Colorado, the trauma team at UCHealth Memorial Hospital Central had their patient care process dialed in. However, there was one part of their process they weren’t satisfied with: their communication system.

The team was receiving notifications through an alarm dispatch system, which ran through the hospital operators and was then manually managed by each individual service line. UCHealth’s Associate Nurse Manager, Nikki Schroeder, BSN, RN, CEN, TCRN, described their process: “Prehospital providers would call in to our ED charge nurse, relay pertinent information, and then the ED charge nurse would determine what level of activation was required. To notify our hospital team, the charge nurse would give the information to our unit clerk, and our unit clerk would page our 811 paging system. That’s how the trauma surgeon, the ICU, and the whole trauma team got notified.”

Topics: Press Customer Success
4 min read

Press Release: Pulsara Selected as a JEMS 2021 Hot Product Winner at EMS Today

By Team Pulsara on Sep 13, 2021

Pulsara’s powerful new functionality has received special recognition for its innovative and practical contributions to EMS and patient care. 

BOZEMAN, Mont., September 13, 2021Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, and JEMS (Journal of Emergency Medical Services) are proud to announce the selection of Pulsara as a 2021 Hot Product at the virtual EMS Today Conference & Exposition. Pulsara’s newest functionality allows EMS teams to practice at an expanded scope with dynamic tools, including group video conferencing, deep linking, the Pulsara Summary Report, and more.

Through Pulsara, EMS can alert their Mobile Integrated Health (MIH) team for a patient who may be sick but not critical. The community paramedic arrives on scene, communicates via live video with their medical director, connects the patient with their primary physician, and creates a healthcare plan. This frees up ambulance crews to remain available for time-sensitive emergencies while less critical patients can receive treatment without transport.

Topics: Press Awards