James Laidlaw

James Laidlaw

James is a Paramedic, and is also a Clinical Specialist at Pulsara

Recent posts by James Laidlaw

1 min read

Why is Healthcare Still Playing a Real Life Game of Telephone?

By James Laidlaw on Nov 15, 2019

Do you remember the Telephone Game you played as a kid? Everybody gets in a circle and the first person whispers a secret to the person sitting next to them, then that person repeats it to the next in line, and so on. At the conclusion, the last person states out loud what was said to her, and everybody laughs as they hear how much the phrase changed from beginning to end with every player hearing a slightly different message. The entire point of the game is miscommunication.

Topics: Connected Teams Medical Error miscommunication
1 min read

I'm an Old-School Paramedic and I Joined the Communication Revolution. Why Haven't You?

By James Laidlaw on Aug 09, 2019

It’s time to join the communication revolution.

If you’re an old school paramedic such as myself, you remember when you finally upgraded to the Medcom system after an already overloaded single channel/multi-hospital HEAR network. When transmitting patient information to the hospital, I always asked myself, "Did I portray a good enough picture of the severity of the patient and nature of the problem using voice-only communications? Will the staff taking the report be able to remember what was said? What information did they actually write down and forward to the rest of the team?"

Oftentimes, it felt like my radio report was lost or stopped with the wrong person – so we’d have to delay patient transfer -- and ultimately patient care -- so we could repeat it again upon arrival and as other team members arrived.  I often thought to myself, “There’s got to be a better way.”

Topics: EMS Communication