Understanding Why Your Customer Operates the Way They Do, and How Your Product Can Help
Customer success is an art form. There is so much that goes into it: knowing workflow nuances, being aware of political subtleties, personality differences, current best practices, geographical needs, network systems of care, tech partners and competition, health status, data, etc., etc.
How do we do all this?
Customer success is definitely an art, but there are some sound practices you can use to help set your customers up for a positive experience. Here are 5 keys to customer success in healthcare technology.