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8 min read

How MCHD Medics Are Using Mobile Tech to Connect to Medical Directors

By Team Pulsara on Sep 15, 2021

Editor's Update: The ET3 program is mentioned in the below article. Please note that, as reported by JEMS.com on 6/28/23, the federal government is ending the ET3 program. According to the Centers for Medicare & Medicaid Services, “This decision does not affect Model Participants’ participation in the Model through December 31, 2023.” Read the full article on JEMS for more details: ET3 Program Comes to an Abrupt End. Be advised that Mobile Integrated Healthcare and Community Paramedicine are separate initiatives and are unaffected by the ET3 program termination.

Editor's Note: This article originally appeared on EMS1.com as "Medical Direction: Stepping Up the Ladder." Special thanks to our guest author, Casey Patrick, MD, FAEMS, Assistant Medical Director for Montgomery County Hospital District EMS. 


MCHD has been using mobile communication technology to allow medics to consult their medical directors, sharing audio, snapshots, and video from inside the patient's home or the ambulance

At Montgomery County Hospital District EMS service in Greater Houston, we looked for a streamlined way to step critically ill patient prehospital care up the ladder to medical direction

Our telehealth journey began when we integrated the Pulsara communication app about two years ago, both as our intra-service communication tool and with a vision to progress to use it with our receiving hospitals. 

Real-time communication allows the medics to consult a district chief, a supervisor, a high-ranking medic—or, as in our case—a medical director, sharing audio, snapshots, and video from inside the home or the ambulance. 

Topics: Technology Innovation Telehealth
5 min read

3 Ways Your Smartphone Can Improve EMS to ED Communication

By Team Pulsara on Aug 13, 2021

Editor's Note: Special thanks to our guest blogger, Yoona Ha with EMS1's BrandFocus Staff.

When you’re transporting a patient with a time-sensitive emergency, every second matters. JAMA researchers found that it takes an average of seven minutes for EMS units to arrive on the scene, and nearly one in 10 encounters involve up to a 30-minute wait. For some patients, like those who are transported for having an ischemic stroke, every moment is critical.

Patients with time-sensitive emergencies often get treated by multiple providers at different points along their care journey, each of whom has to update the next provider with the patient’s information. In a highly stressful emergency room environment, it’s easy for communication to break down during EMS patient handoffs.

Topics: EMS Telemedicine Technology Innovation
3 min read

PRESS RELEASE: St. Dominic Hospital Improves Patient Care Through Innovative Triage Protocol

By Team Pulsara on May 24, 2021

How one Mississippi hospital pioneered a cross-departmental triage workflow in their facility by leveraging a mobile-first telehealth communications platform

BOZEMAN, Mont., May 24, 2021 — Pulsara, the leading telehealth and communication platform that connects teams across organizations, announced today that St. Dominic Hospital, located in Jackson, MS, has pioneered an innovative new triage protocol that uses Pulsara’s platform to improve care team communication and patient care. After initially embracing Pulsara for front-end stroke and STEMI care, the hospital recently saw an opportunity to further improve other cross-departmental workflows via the same mobile-first platform.

Topics: Press Innovation Customer Success
7 min read

Beyond the Radio Report: How Modern Communication is Evolving EMS

By Team Pulsara on Mar 26, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Sarah Calams of EMS1 BrandFocus.


In the past, the traditional way of thinking as a paramedic was often this: Get the patient in the rig and drive to the hospital as soon as possible to get the patient the care they need.

But what if the patient wasn’t being transported to the right facility?

Imagine: a paramedic recognizes on scene that they are treating a stroke victim. Their first thought is to get the patient to a hospital as quickly as possible. But what if the receiving hospital isn’t equipped or staffed appropriately to treat the patient?

Topics: EMS Communication Technology Innovation Systems of Care Telehealth Pulsara ONE Pulsara UNITED
2 min read

We're All In This Together: Connecting ALL Your Care Teams with Pulsara

By Team Pulsara on Mar 08, 2021

Whether you’re a medic, nurse, physician, coordinator, or QA/QI specialist, the work you do for each patient MATTERS. 

That’s why, at Pulsara, we’ve designed a communication platform that helps every member of a patient’s care team actually FEEL like they’re part of the care team. 

Topics: Innovation Connected Teams
3 min read

Scotland Approves Site for First Digital Hospital

By Kinsie Clarkson on Feb 26, 2021

After a few years of planning and site scouting, Scotland has approved Wester Moffat as the future home of Scotland’s very first digital hospital. 

The new Monklands hospital is projected to open in 2028, and will feature state-of-the-art digital technology. According to Healthcare Global, the design is partly inspired by Johns Hopkins Hospital in Baltimore, Maryland.

Topics: Innovation United Kingdom
11 min read

10 Things You Need to Consider When It Comes to Your EMS Station

By Team Pulsara on Jan 18, 2021

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Rachel Zoch, for EMS1 BrandFocus


Be sure to include ample space for sleep, fitness and other critical activities whether you are making improvements or building a new facility

An EMS station needs to provide the comforts of home as well as the tools for work, from restful sleeping quarters to office space and equipment storage. Energy efficiency and safety should also be top of mind, whether you are making improvements to your current station or building a new facility.

To find out more about the elements needed for a modern station, EMS1 spoke with Austin-Travis County (Texas) EMS Chief Ernesto Rodriguez, who recently oversaw the design and construction of a new EMS station for his agency.

Topics: EMS Innovation 10 Things You Need To Know
2 min read

PRESS RELEASE: Pulsara Wins 2021 BIG Innovation Award

By Team Pulsara on Jan 12, 2021

BOZEMAN, Mont., Jan. 12, 2021Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced today that the company was named a 2021 Product Innovation of the Year Award Winner by Business Intelligence Group’s BIG Innovation Awards. Judged by prominent industry leaders and experts, the awards program recognizes the most innovative organizations and people transforming systems and industries across the globe.

Topics: Press Innovation Awards
9 min read

10 Things EMS Providers Need to Know About Telehealth

By Team Pulsara on Dec 29, 2020

EDITOR'S NOTE: This article originally appeared on EMS1.com. Special thanks to our guest author, Sarah Calams of EMS1 BrandFocus. 


Telehealth applications can help expand the reach of out-of-hospital care to save more lives

In light of the COVID-19 pandemic, healthcare and EMS providers have found themselves relying on technology more than ever before.

Topics: EMS Telemedicine Technology Innovation 10 Things You Need To Know COVID-19 Telehealth
2 min read

Innovative Pulsara PATIENT Solution Named 2020 EMS World Innovation Awards Winner

By Team Pulsara on Oct 28, 2020

BOZEMAN, Mont., Oct. 28, 2020Pulsara, the leading mobile telehealth and communication platform that connects healthcare teams across organizations, announced today that the company’s product Pulsara PATIENT has been honored as a 2020 EMS World Innovation Awards Winner. As one of the most prominent voices in the prehospital emergency medical services community, EMS World employs the Innovation Awards program to recognize the industry’s most groundbreaking products of the year. 

Topics: Press Innovation Awards Pulsara PATIENT
9 min read

Q&A: How Can EMS Agencies Leverage Technology for Growth & Evolution?

By Team Pulsara on Sep 21, 2020

EDITOR'S NOTE: Last month, EMS1, Fitch & Associates, and the National EMS Management Association released their third annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS.

About the Author: Rachel Zoch is a branded content project lead for Lexipol, where she has written about public safety products and issues important to police, fire, EMS and corrections since 2015. 

In this Q&A, EMS1 talks with Pulsara’s Kris Kaull about the importance of communication, how to improve it with the right technology, and how the role of EMS in the overall healthcare landscape is changing.

Topics: EMS Technology Innovation Trend Report Interoperability Community Paramedicine
2 min read

PRESS RELEASE: Pulsara Named 2020 EMS World Innovation Awards Finalist

By Team Pulsara on Sep 04, 2020

BOZEMAN, Mont., Sept. 4, 2020Pulsara, the leading telehealth and communication platform that connects teams across organizations, announced today that the company’s product Pulsara PATIENT has been honored as a 2020 EMS World Innovation Awards Finalist. As one of the most prominent voices in the prehospital emergency medical services community, EMS World employs the Innovation Awards program to recognize the industry’s most groundbreaking products of the year.

Topics: Press Innovation Awards
3 min read

UK Hospitals to Replace Pagers by End of 2021

By Kinsie Clarkson on Aug 07, 2020

Outdated technology is one of the major factors lurking behind miscommunication in healthcare. Pagers, fax machines, and radios still dominate care spaces, and are the primary method for transmitting important information from person to person. In every other sphere of life, mobile technology has long since replaced these outdated forms of communication—except in healthcare, where every second matters to each patient’s outcome.

Now, the UK's National Health Service has decided to change that. 

Earlier this year, the NHS announced that they will require NHS trusts to replace pagers in UK hospitals by the end of 2021. “Every day, our wonderful NHS staff work incredibly hard in what can be challenging and high-pressured environments. The last thing they need are the frustrations of having to deal with outdated technology – they deserve the very best equipment to help them do their jobs,” said Health and Social Care Secretary Matt Hancock.

Topics: Innovation Miscommunication Telehealth United Kingdom
4 min read

Upcoming Webinar: Sharing Information & Data During a Pandemic

By Nathan Williams on Jul 13, 2020

COVID-19 continues to tax finite public safety resources, underscoring the need for efficient and effective information sharing tools. Since it appears as if the pandemic will be challenging us for the foreseeable future, take 60 minutes to explore how four FirstNet-approved apps and services (10-21 Police Phone, Pulsara, Rave PANIC Button, and Allerio) help agencies share critical information and engage with the community during these difficult times. 

When: Thursday, July 16, 2020 | 12:00 pm ET / 10:00 am MT / 11:00 am CT / 9:00 am PT


Keep reading to learn more!

Topics: Communication Technology Innovation
4 min read

Embracing Rapid Change in Medicine

By Team Pulsara on Jul 10, 2020

It is obvious to those in our industry that healthcare is preparing for a seismic shift in the way we deliver, access, and treat our patients. Unfortunately, it took a global viral emergency for that to happen. 

Periods of great stress can be a catalyst for periods of fantastic innovation. Just like a lump of coal, the tremendous pressure that healthcare has faced during COVID-19 will transform our delivery model into a diamond. Traditional pipeline methods of care delivery, communication, and treatment will undergo rapid changes and iterations of process improvement. With this incoming wave of change, it’s time to let our hair down a bit. I urge all clinicians not to limit yourself on what you think can and cannot be done. 

Topics: Communication Technology Innovation
9 min read

COVID-19 and the Future of Telehealth: A Conversation with Dr. James Woodson

By Kinsie Clarkson on Jul 01, 2020

In late May, Dr. James Woodson, the founder and CEO of Pulsara, sat down with Brian Zimmerman of the Becker’s Healthcare podcast series to discuss how telehealth can improve patient care and protect clinicians during COVID-19 and beyond. During the podcast, Dr. Woodson explains the potential of mobile technology in healthcare communication, how Pulsara streamlines the communication process, and Pulsara's role in the future of telemedicine. Listen to the podcast here, or read the interview below. 

Topics: Telemedicine Technology Innovation Telehealth
2 min read

How EMS Leaders Are Using Mobile Technology to Manage the COVID-19 Crisis and Beyond (WEBINAR)

By Nathan Williams on Apr 27, 2020

On Tuesday, April 28th at 10:00 PT / 11:00 MT / 12:00 CT, JEMS Webcasts will host a webinar on how EMS leaders are using mobile technology to manage the COVID-19 crisis. 

Why double down on a broken system that hasn’t worked for disasters, active shooter incidents, or large-scale events? In the largest pandemic of our lifetime, learn how clinical leaders in both Texas and Colorado are using mobile technology to not only manage the COVID-19 crisis, but also lay the foundation for the new reality of EMS, including Mobile Integrated Healthcare, Community Paramedicine, and Telehealth.

Topics: EMS Technology Innovation COVID-19
2 min read

PRESS RELEASE: Pulsara Wins 2020 Excellence in Customer Service Award

By Team Pulsara on Apr 20, 2020

April 20, 2020

Bozeman, Mont — Pulsara today announced the company has been named a winner in the 2020 Excellence in Customer Service Award presented by Business Intelligence Group. 

Pulsara’s platform seamlessly coordinates communication between healthcare teams in the field (EMTs and paramedics) and between hospital staff (RNs, MDs, Techs, etc.) to improve the times and outcomes for critical care patients. Pulsara’s purpose is to improve the lives of patients and caregivers through innovative communication and award-winning customer service.

“Year after year the role of customer service plays a more important role in all of our lives,” said Maria Jimenez, chief operating officer of the Business Intelligence Group. “We are thrilled to be honoring Pulsara as they are leading by example and making real progress on improving the daily lives of so many.”

Topics: Press Customer Support Innovation
2 min read

Pulsara Platform Selected as EMS World Innovation Award Finalist for New EMS Handoff Feature

By Hannah Ostrem on Oct 11, 2019


October 11, 2019

Hannah Ostrem
(877) 903-5642

The feature is the first of its kind to give first responders a dedicated platform to communicate with other out-of-hospital care providers and hospitals in real time.

Bozeman, Mont. — Pulsara is excited to announce that the company has been selected as a Finalist by a 4-person judging panel for the 2019 EMS World Expo Innovation Award.

 Pulsara connects care teams across organizations and their latest innovative feature to be nominated for the award is their new EMS handoff feature. Whereas EMS providers have historically had workflows to hand off patients to hospital teams in Pulsara, First Responders now have the ability to start a case and hand off the patient to an EMS crew.

Topics: EMS Healthcare Press Communication Emergency Medicine Innovation Regional Systems of Care Awards
1 min read

Breaking Silos: The True Cost of Inefficient Communication Systems in Healthcare [WEBINAR]

By Hannah Ostrem on Aug 27, 2018

It's a fact: poor communication contributes to 80% of medical errors, over 33% of all malpractice suits, poor patient outcomes and redundant costs. 

As a patient transitions through the healthcare system, the hand off between healthcare teams puts them at great risk. To make matters worse, current technology solutions isolate patient care teams in communication silos, further contributing to this breakdown.

How do you connect pre-hospital and inter-facility specialists with your intra-facility teams?

Topics: Healthcare Innovation IT