Team Pulsara

The newly expanded platform allows first responders and healthcare providers to support behavioral health patients via telehealth and streamlined transfers. 

Bozeman, Mont., March 22, 2022 — Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, recently released a dedicated behavioral health patient type allowing EMS crews, hospital teams, and other healthcare organizations to better support behavioral health patients. EMS or other first responders can now directly connect with behavioral health facilities, teams, or individuals through live group video and audio calling to receive help in determining the most appropriate treatment for the patient. For teams working with patients who need enhanced behavioral health services, this new patient type helps streamline placement to a more appropriate facility. Utilizing this new functionality on the Pulsara platform, clinicians can quickly facilitate appropriate real-time treatment for patients, help relieve overcrowded healthcare facilities, and save time, money, and resources by avoiding unnecessary and extended ED visits.

New functionality allows hospitals to notify EMS of ED availability, improving efficiency, collaboration, and patient care

How one rural Arkansas county is using integrated telehealth, communication, and logistics technology to treat patients faster

Bozeman, Mont., Jan. 12, 2022 —  Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, published new details on Arkansas-based Saline Memorial Hospital’s record improvements in patient care. The Saline Memorial Hospital Case Study reveals the unique challenges care teams were facing with a rapidly growing and dispersed population, and the solutions they found to markedly reduce treatment times, establish secure and reliable ECG transmissions, and improve real-time care team communication. 

EDITOR'S NOTE: Special thanks to Bet Martin for writing today's blog post. You can connect with her on LinkedIn.

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Understanding Why Your Customer Operates the Way They Do, and How Your Product Can Help

Customer success is an art form. There is so much that goes into it: knowing workflow nuances, being aware of political subtleties, personality differences, current best practices, geographical needs, network systems of care, tech partners and competition, health status, data, etc., etc.

How do we do all this? 

Customer success is definitely an art, but there are some sound practices you can use to help set your customers up for a positive experience. Here are 5 keys to customer success in healthcare technology. 

Editor's Note: This article was originally posted on Becker's Hospital Review under the title "From communication silos to unified communication: 4 takeaways on a new system for improving the patient journey."

The traditional patient journey is plagued by communication silos. Multiple healthcare providers are involved in a patient's care from start to finish, but many times they don't have the tools needed to communicate effectively with each other. Pulsara enables unified communication that dismantles these silos, providing a single source of truth between disparate care teams that improves emergency care coordination.

In a November webinar hosted by Becker's Hospital Review, Joey Branton, Pulsara's Senior Vice President for Strategic Initiatives, discussed the silos in healthcare communication and described how Pulsara's solution provides improved networked communication with a system of care that scales.

Here are four key takeaways from the presentation:

EDITOR'S NOTE: Special thanks to Colin Moravec for writing today's blog post. You can connect with him on LinkedIn. 

As Lead Implementation Project Manager at Pulsara, I help manage the implementation of our software at hospitals. My background is not clinical. Like the rest of the global population, I’ve been reacting, adjusting, and trying to comprehend the results of precisely what COVID-19 has done to our society, and especially our healthcare system. As the Delta variant surge began mid-summer, I had yet to get an inside personal look at how the COVID-19 pandemic affected our healthcare system.

And then, in early September, I got the eye-opening chance to visit a hospital.

EDITOR’S UPDATE: The ET3 program is mentioned throughout the below interview. Please note that, as reported by JEMS.com on 6/28/23, the federal government is ending the ET3 program. According to the Centers for Medicare & Medicaid Services, “This decision does not affect Model Participants’ participation in the Model through December 31, 2023.” Read the full article on JEMS for more details: ET3 Program Comes to an Abrupt End. Be advised that Mobile Integrated Healthcare and Community Paramedicine are separate initiatives and are unaffected by the ET3 program termination.

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What if you could keep hundreds of low-acuity patients a week from having to needlessly go to the emergency room? With a scalable system of care, Austin-Travis County EMS is doing just that. In just three weeks, they kept 434 low-acuity patients out of the hospital—rerouting them to faster and more appropriate care via their ET3 clinic partner agency and the telehealth communications and logistics platform Pulsara.

Recently, Commander Steve White and Dr. Carlos Navarro presented a webinar to share their experience with creating the C4 unit, walk through a case study, and offer tangible takeaways and cutting-edge insights. If you haven't yet had the chance to catch up on the conversation, check out part 1 and part 2.

Read on to hear from Commander White and Dr. Navarro as they host a Q&A, answering audience questions about their system, how it works, and how its principles can be applied to other organizations. 

What if you could keep hundreds of low-acuity patients a week from having to needlessly go to the emergency room? And what if, by doing so, you could reduce or eliminate the challenge of slow turnaround times, free up much-needed EMS and hospital resources, and help patients get the care they need faster, more affordably, and more efficiently?

Austin-Travis County EMS is doing just that. With a scalable system of care, they kept 434 low-acuity patients out of the hospital in just three weeks—rerouting them to faster and more appropriate care via the interconnected support of their ET3 clinic partner agency and the telehealth communications and logistics platform Pulsara.

On October 19th, Commander Steve White and Dr. Carlos Navarro shared their experience with creating the C4 unit, walked through a case study, and shared tangible takeaways and cutting-edge insights that you can apply to your own organization today.

Check out part 2 of their presentation below! (If you haven't yet had the chance to read part 1, check it out here.) 

Editor's Update: The ET3 program is mentioned throughout the below interview. Please note that, as reported by JEMS.com on 6/28/23, the federal government is ending the ET3 program. According to the Centers for Medicare & Medicaid Services, “This decision does not affect Model Participants’ participation in the Model through December 31, 2023.” Read the full article on JEMS for more details: ET3 Program Comes to an Abrupt End. Be advised that Mobile Integrated Healthcare and Community Paramedicine are separate initiatives and are unaffected by the ET3 program termination.

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What if you could keep hundreds of low-acuity patients a week from having to needlessly go to the emergency room? And what if, by doing so, you could reduce or eliminate the challenge of slow turnaround times, free up much-needed EMS and hospital resources, and help patients get the care they need faster, more affordably, and more efficiently?

Austin-Travis County EMS is doing just that. With a scalable system of care, they kept 434 low-acuity patients out of the hospital in just three weeks—rerouting them to faster and more appropriate care via the interconnected support of their ET3 clinic partner agency and the telehealth communications and logistics platform Pulsara.

On October 19th, Commander Steve White and Dr. Carlos Navarro shared their experience with creating the C4 unit, walked through a case study, and shared tangible takeaways and cutting-edge insights that you can apply to your own organization today.

Check out part 1 of their presentation below! 

Editor's Note: The following content originally appeared on EMS1.com. Special thanks to our guest blogger, Drew Rinella for EMS1 BrandFocus. 

Specialty patients present unique challenges to EMS providers in the field. Whether it's a rare medical condition, an unusual medical device, or an unfamiliar treatment, specialized conditions will require different considerations from more routine calls. But don't worry; even if you aren't familiar with the patient's condition or device, there are some practices you can use to help minimize the degree of unfamiliarity and still provide top-notch care for your patient. 

Here are 10 things you need to know about caring for specialty patients and managing resources around their care.

Editor's Note: This article originally appeared on EMS1.com. Special thanks to our guest author,EMS1 BrandFocus Staff. 

This step-by-step guide will help you plan, prepare and apply for grant funding to support your EMS organization

Many public safety organizations find themselves with tight budgets, asked to do more with less – especially with declining tax revenues and increased calls for service during the pandemic. Grant funding is a good way to supplement your annual budget, and there are plenty of resources, whether public (state, federal and local) or private (foundations, corporations, etc.).

The coronavirus pandemic significantly challenged and strained our nation’s healthcare system, including EMS agencies from coast to coast. Lawmakers have enacted legislation providing about $5.3 trillion to help mitigate the economic burden. In particular, the American Rescue Plan Act of 2021 provides aid to help first responders and healthcare professionals.

If you are just beginning your search for grant funding or are familiar with grants but unsure of how to prepare an application, here are 10 best practices for success when searching for and applying for grant funds:

Pulsara’s powerful new functionality has received special recognition for its innovative and practical contributions to EMS and patient care. 

BOZEMAN, Mont., September 13, 2021 — Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, and JEMS (Journal of Emergency Medical Services) are proud to announce the selection of Pulsara as a 2021 Hot Product at the virtual EMS Today Conference & Exposition. Pulsara’s newest functionality allows EMS teams to practice at an expanded scope with dynamic tools, including group video conferencing, deep linking, the Pulsara Summary Report, and more.

Through Pulsara, EMS can alert their Mobile Integrated Health (MIH) team for a patient who may be sick but not critical. The community paramedic arrives on scene, communicates via live video with their medical director, connects the patient with their primary physician, and creates a healthcare plan. This frees up ambulance crews to remain available for time-sensitive emergencies while less critical patients can receive treatment without transport.

Meet Pulsara for live demos, simulations, and a game-changing ECG integration to improve clinical workflows and communication.

BOZEMAN, Mont., September 6, 2021 — Pulsara, the leading mobile telehealth, communication, and logistics platform that unites healthcare teams and technologies across organizations during dynamic events, announced today that the company will be attending the Birmingham, UK Emergency Services Show where it will showcase its latest ECG integration with the Philips Tempus Pro advanced patient monitor. This state-of-the-art integration enables ambulance services to share Philips monitor diagnostic quality 12-lead ECGs directly with the A&E before arrival—across the Pulsara communication platform—enabling clinical teams to prepare for the patient’s arrival quickly.  

As the UK’s leading annual showcase of the blue light sector, the Emergency Services Show will feature hundreds of exhibitors, live demos, learning opportunities, and premier networking. According to the show’s website, “The two-day event brings together all disciplines from the emergency services sector to discover innovative technology and operational solutions, share their experiences and unite in their collaborative approach to public safety.” 

EDITOR'S NOTE: Special thanks to Colin Moravec for writing today's blog post. You can connect with him on LinkedIn. 

COVID-19 has brought about a lot of challenges and changes in the healthcare industry. EMS agencies are BUSY. They have been pushing themselves to the max supporting their communities and putting themselves in harm’s way to help their communities through the COVID-19 pandemic. 

EMS agencies embody the value of grit. They get the job done at all costs, regardless of obstacles. This value is what makes EMTs and paramedics unique. They stay cognizant of their role in the community and in the chain of medical care, and they execute their job faithfully, regardless of the environment. This value of gritty determination makes up the culture of many EMS agencies and EMT professionals. 

Organizational culture is “a pattern of shared basic assumptions learned by a group as it solves its problems.”¹ It's the shared beliefs and values established by leaders and then communicated and reinforced in the environment, which ultimately shape team member perceptions, behaviors, and understanding.