4 min read

Implicit Bias in Healthcare

By Betony Martin on Jul 27, 2020

Learning to be our best




We unite and empower people to improve health by simplifying care coordination.

Said another way...

The Pulsara Team places control back into the hands of clinicians and patients to create better outcomes.

Healthcare is complex. We make it simpler.


But more than that, we care about people. Our value of Servant Leadership means that we love people. We passionately serve people and the people who serve people. Our success is measured by the success of those we serve.

To begin to understand the rates at which minorities are disproportionately disadvantaged in the healthcare system, we as caregivers need to examine our implicit ethnic bias. Implicit social cognition, AKA implicit bias, is taking stereotypes (cultural conditioning) and applying them to our everyday thoughts, actions, activities, and practices.

Topics: Healthcare Patient Safety Medical Error
13 min read

Stupidity in EMS: Mitigating the 7 Risk Factors for Making Mistakes

By Kinsie Clarkson on Jul 17, 2020

There’s one thing in EMS that we don’t often talk about but can all relate to: making stupid decisions.

What causes us to do stupid things, and what can we do to avoid those risks? Pulsara’s CMO Kris Kaull recently made a remote guest appearance on The MCHD Paramedic Podcast to talk with Dr. Casey Patrick, Assistant Medical Director for the Montgomery County Hospital District EMS service, about what we can do to better handle the situations that put us at the greatest peril of making mistakes. Read on for the highlights of the discussion, or listen to the full recording below.

Topics: EMS Medical Error
1 min read

Why is Healthcare Still Playing a Real Life Game of Telephone?

By James Laidlaw on Nov 15, 2019

Do you remember the Telephone Game you played as a kid? Everybody gets in a circle and the first person whispers a secret to the person sitting next to them, then that person repeats it to the next in line, and so on. At the conclusion, the last person states out loud what was said to her, and everybody laughs as they hear how much the phrase changed from beginning to end with every player hearing a slightly different message. The entire point of the game is miscommunication.

Topics: Connected Teams Medical Error miscommunication
2 min read

Create Barriers Between Patients and Medical Errors

By Team Pulsara on Oct 02, 2019

Implementing a medication administration cross check helped St. Charles County Ambulance District reduce dosing errors and win recognition for its Just Culture.

EDITOR'S NOTE: This article originally appeared on EMS1.com and was authored by John Romeo, deputy chief medical officer, St. Charles County Ambulance District.

In April, the Center for Patient Safety awarded St. Charles County Ambulance District with the EMS Patient Safety First Award. The Center for Patient Safety cited SCCAD’s establishment of a Peer Review Committee, development of a safety plan involving all staff, and the adoption of a Just Culture as rationale for the selection. The group also lauded the implementation of the medication administration cross check as a measure to reduce dosing errors.

Topics: Patient Safety Medical Error miscommunication