Texas Wellness Center Innovates to Improve Population Health

"In Texas, a person with a mental health situation must see a physician face to face to get a medical clearance to enter a mental health crisis center, which generally means that law enforcement officers or EMTs take the patient to a hospital.

Sometimes, the patient simply is depressed and needs to talk to someone, I’ve learned, but there is no other place — particularly after 5 p.m. or on weekends — in which he or she can be seen by medical personnel and have lab tests performed.

When dispatched to a call that involves a possible mental health crisis, the officer or EMT will determine if the situation poses immediate danger to physical health or if the situation is criminal in nature.

If no immediate danger is present, the first responder communicates with a medical professional to get a referral to the Gregg County Collaborative Wellness Center — a communication made easier by Pulsara.

Pulsara is a mobile app that provides real-time communication between health care entities. The collaborative’s use of the app will be unique in that it usually isn’t used by an officer or EMT looking to get a medical clearance for a mental health patient."

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Pulsara's real-time video streaming capabilities will allow providers to instantly and remotely consult with physicians, speeding the approval process for patients to obtain clearance for admission to the mental health crisis center.

How can YOUR teams improve patient and provider experience and population health while reducing financial and temporal costs? Pulsara can help.