We communicate all day, every day, but, as healthcare providers, do you recognize your communication skills have more power to impact patient lives than any other skills you possess? Positive communication is certainly powerful, but miscommunication can have very serious and negative consequences. In an upcoming Center for Patient Safety (CPS) webinar (September 11, 2019 at 12:00 PM - 12:30 PM CST), Pulsara's own founder and CEO, Dr. James Woodson, will explain why communication is the number one fundamental patient care skill.
Successful communication is made up of 5% tools (or technology), 15% process, and 80% people. It is people’s attitudes, biases, motivations, and personal choices that play a role in influencing the communication process. Dr. Woodson will describe the basic elements of communication and create an understanding of where communication breakdowns occur. The session will also address how communication can be improved, and as a result, patient outcomes can also be improved.
To register for the webinar, you'll need to be a CPS subscriber. Subscribers can register and learn more information about this and other webinars in the Learning Series right here.