Short answer: Yes...
When you purchase Pulsara, you're becoming part of the Internet of Lifesaving People. That means you're not just buying a product, you're getting a true partnership.
Did you know that Pulsara is a company staffed by clinicians who have functioned in roles that span the healthcare system--providers, administrators, service-line coordinators, and IT? Now you do! As a team that has been on both sides of bringing new technology and processes to the workplace, you can trust that we understand and empathize the challenges that introducing new technology into the healthcare system brings.
Yep, we're here to tell you there will be challenges. Why? Because change is hard! And change in healthcare--where shifts are long, tensions are high, and lives are on the line--is really hard.
Through years of deploying new technology into regional systems of care, we have learned that configuring the technology and providing staff training are the easy parts, and that the heavy lifting really begins at Go Live. So at the point where most vendors are saying "best of luck" and moving on to their next clients, we are tightening our bootstraps and preparing for the long haul.
That's right! You won't lose our attention once implementation is complete. We understand the importance of the change ecosystem and are here to partner with you to ensure that you have the resources and skills to effectively support and manage change in your system.
As an Enterprise client, you will receive Pulsara's Level 3 Support Package:
This is our remote consulting package and includes 16 consultative appointments that span our three-year contract term. This means that monthly for your first six months, and quarterly thereafter, your appointed Pulsara Client Services partner will work alongside you to optimize processes, to ensure product utilization and staff engagement, and more!
Want the best of the best?
With Pulsara's Level 4 Support Package you will receive the above remote consulting services PLUS a dedicated onsite local resource. This local resource will be at your service up to 4 hours/month to work through challenges and seize opportunities identified through your consultative appointments. This includes ongoing staff training, Pulsara scope expansion, and more!
To wrap things up, if you're simply looking for vendor with a product, you're in the wrong place...
But if you're looking for a partner who is committed to your success, you've found one!
IT'S ABOUT PEOPLE. IT'S ABOUT TIME.