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State of Texas Pulsara Resources
What is Pulsara?
In Simplest Terms, Pulsara connects people when seconds matter.
The Pulsara platform is a HIPAA-compliant, secure, easy-to-use app that unites the entire care team—even if they are in different departments or organizations (rural or urban)! By replacing multiple phone calls, radio reports, faxes, and pagers with one unified patient channel, care providers see reduced treatment times, reduced costs, and improve the lives of both patients and caregivers.
DEMO: Daily Use - EMS to ED
Watch this video on how Pulsara is used for Daily Use - EMS to ED.
DEMO: Incident Management Overview
Watch this video on how Pulsara can be used for Incidents.
Note: Incident Management is available to customers who are covered by a Pulsara MED OPS package.
If you need additional assistance such as a live demonstration or help building your Pulsara network, submit the form below.
Request a Product Demonstration and/or assistance with Network OutreachFill out the form to request a product demonstration or assistance with Network Outreach. A member of our sales team will follow up within 2 business days.
We can help you get other local organizations on Pulsara to expand your network. Fill out the form to get started.
See Who is On the Network
Signed Up: EMS | Hospitals
Not Signed Up: EMS | Hospitals
IT & Compliance
For more information about Pulsara's commitment to privacy and security and how it maintains HIPAA compliance, as well as IT requirements for implementation, click here.
Implementation Overview
Step 1: Join the Network
For help with the sign-up process, please email customeronboarding@pulsara.com.
If you're ready to sign-up, click the button below.
Sign-up HereFor help with the sign-up process, please email customeronboarding@pulsara.com.
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Click here to view Implementation Steps 2-7
Step 2: Schedule Implementation Consultation
After your request to join the network is processed, a Pulsara representative will email you with details on how to register for a discovery call via Zoom with a member of our Customer Success team.
During this call, we will review your organization's details and application configuration requirements, discuss the implementation process, and address any additional questions you may have.
Step 3: Create User Accounts
Following the discovery call, email invitations will be sent to the individuals designated as the initial Pulsara administrators for your organization. These individuals will then be able to create their user accounts and initiate user invitations for users.
Consideration: If your organization employs Federated Authentication for user account management, contact the Pulsara Technical Services team at help@pulsara.com for further assistance. User invitations should not be sent prior to the Technical Services consultation.
Step 4: Configure Devices
The next step in the implementation process is to configure devices in preparation for training and testing. Pulsara is available as a mobile application in the iOS and Android stores and is also accessible via the web browser. Please review Pulsara's Device Recommendations and compatible mobile and web browsers prior to configuring devices. If you have any questions regarding configuration, please reach out to Pulsara Technical Support.
Consideration: If your organization uses a Mobile Device Management (MDM) solution to manage company-owned devices, please review the MDM Considerations Knowledge Base Article and contact the Pulsara Technical Services team at help@pulsara.com for further assistance.
Step 5: Training
Pulsara empowers organizations with a dynamic 'Train the Trainer' model. Our goal is to ensure that your team is equipped to successfully complete your initial implementation and seamlessly onboard and integrate new users onto our platform over time. Details of the training plan for your organization will be discussed with the Pulsara Customer Success team.
Step 6: Testing
To gain familiarity with Pulsara and to establish a basic understanding of how the platform will be operationalized within existing workflows, patient channels can be created for testing. Fire/EMS organizations can create their own test patient channels and should refer to the testing Knowledge Base Article (KBA) in the resources section for guidance. Healthcare Facilities - to see test patients as they will appear from Fire/EMS, please contact us to coordinate testing.
Step 7: Prepare to Go Live
Completing the steps outlined above will ensure that your organization is ready to go live with Pulsara. The Pulsara Customer Success (CS) team will work with you to establish a "Go-Live" date and time.
NOTE: A healthcare facility becomes visible to EMS as of their "Go-Live" date/time.
Region-Specific Information
Click the individual tab below to find resources specific to the Region.
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Panhandle RAC
Scope: EMS to ED Daily Use and Incident Management
Estimated Go-Live Date: March 4, 2024
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B RAC
Scope: TBD
Estimated Go-Live Date: TBD
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North Texas RAC
Scope: EMS to ED Daily Use & MCI / Patient Tracking
Estimated Go-Live Date: August 16, 2023
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Big Country RAC
Scope: TBD
Estimated Go-Live Date: TBD
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North Central Texas RAC
Scope: Patient Tracking / MCI Management *required
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EMS to ED Daily Use *optional
Estimated Go-Live Date: July 1st, 2023
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Northeast Texas RAC
Scope: TBD
Estimated Go-Live Date: TBD
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Piney Woods RAC
Scope: TBD
Estimated Go-Live Date: TBD
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Deep East Texas RAC
Scope: TBD
Estimated Go-Live Date: TBD
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Border RAC
Scope: EMS to ED Daily Use & Patient Tracking / MCI Management
Estimated Go-Live Date: October 1, 2023
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Texas "J" RAC
Scope: EMS to ED Daily Use & MCI / Patient Tracking, and Transfer
Estimated Go-Live Date: June 3, 2024
Training Opportunities:
Shannon South in San Angelo (where the RAC meets)
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EMS - May 21st 9-11am & May 22nd 1-3pm
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Hospital - May 21st 1-3 pm & May 22nd 9-11am
It is encouraged to have completed the online training first and bring questions to the in-person portion.
RAC POC: Danny Updike - executivedirector@cvrac.org
Implementation Gantt Chart
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Concho Valley RAC
Scope: EMS to ED Daily Use & MCI / Patient Tracking, and Transfer
Estimated Go-Live Date: June 3, 2024
Training Opportunities:
Shannon South in San Angelo (where the RAC meets)
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EMS - May 21st 9-11am & May 22nd 1-3pm
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Hospital - May 21st 1-3 pm & May 22nd 9-11am
It is encouraged to have completed the online training first and bring questions to the in-person portion.
RAC POC: Danny Updike - executivedirector@cvrac.org
Implementation Gantt Chart
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Central Texas RAC
Scope: EMS to ED Daily Use
Estimated Go-Live Date: June 5, 2023
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Heart of Texas RAC
Scope: TBD
Estimated Go-Live Date: TBD
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Brazos Valley RAC
Scope: TBD
Estimated Go-Live Date: TBD
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Captial Area RAC
Scope: Day-to-Day Patient communication between Emergency Medical Services (EMS) and Emergency Departments (ED) throughout the region
Estimated Go-Live Date: Soft Launch: 10/2/23, Go Live: 11/1/2023
FAQs - Click here for FAQs
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Southwest Texas RAC
Scope: TBD
Estimated Go-Live Date: TBD
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Southeast Trauma RAC
Scope: TBD
Estimated Go-Live Date: TBD
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East Texas Gulf Coast RAC
Scope: TBD
Estimated Go-Live Date: TBD
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Golden Crescent RAC
Scope: TBD
Estimated Go-Live Date: TBD
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Seven Flags RAC
Scope: TBD
Estimated Go-Live Date: TBD
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Coastal Bend RAC
Scope: TBD
Estimated Go-Live Date: TBD
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Lower Rio Grande Valley RAC
Scope: TBD
Estimated Go-Live Date: TBD
Configuration & Training Resources
Click the links below to find additional resources
General Resources
Virtual Training Opportunities
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EMS Training Opportunities
Pulsara Admin Training for EMS
Join us for a 1hr training for EMS users who need access to Pulsara MANAGER - the Admin portion of the platform. Click the link below to sign-up for the date that works best for you.
Register for training here
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Hospital Training Opportunities
Pulsara Admin Training for Hospitals
Join us for a 1hr training for Hospital users who need access to Pulsara MANAGER - the Admin portion of the platform. Click the link below to sign-up for the date that works best for you.
Register for training here
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What devices does Pulsara recommend?
Pulsara has wide device compatibility to make sure you have many choices from the latest mobile technology to many older generation phones and tablets! To find out which devices and browsers are compatible with the Pulsara communications platform, please check out this article:
Smartphones, iPads or Web Browser
Pulsara is compatible with most Android or iOS Smartphones
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Whether Hospital owned or personal devices, smartphones provide the greatest degree of functionality and flexibility for those whose roles keep them on the move throughout their shift.
iPads
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A tablet stationed in a central location provides the convenience of a larger screen for easy entry of information, best for departments who are less mobile throughout the day and will be reliably at the desk where Pulsara is located.
Accessing Pulsara from a web browser is a great solution for team members who may sit at a desk.
HIPAA Security
Whether hospital-owned or a personal device, Pulsara is 100% HIPAA compliant, 100% of the time. You and your team can rest easy knowing the information shared on the platform is secure and patient health information is never stored on the device. If the device is lost or stolen, no one will have access to patient data, including attached photos.
Data Consumption
The Pulsara communications platform consumes no personal data when connected to WiFi and MINIMAL data when on a cellular network, such as AT&T, Verizon, Sprint, or T-Mobile, among others.
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Why are my receiving facilities not in the Transport Destinations list?
Facilities will display in the transport destination list when they are live and ready to receive patients.
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What if a patient arrives who does not have a wristband?
We strongly recommend following these two simple rule to ensure effective patient tracking both for individual patient encounters and MCIs:
RULE 1: See patient without a band, put a band on
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If there is no connectivity or time, you always band
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This helps prevent duplicates
RULE 2: See a band, scan the band
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Joins a channel if one exists or prompts for details to create a new channel
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What if I start a patient channel from a wristband and then that wristband is destroyed/lost?
A new wristband can be placed on the patient and within the patient channel the wristband ID can be edited (either by scan or by using the keyboard to enter the new ID). Everyone on the patient channel will see this update.
Need help?
Whether you're a Customer, Prospect, or Business Partner, we're here to help!
Use the form below to tell us who you are and what you need, and we'll do our best to reply within 1 business day.
If you need assistance sooner than the next business day, please call:
US: +1 406-206-7070 or Intl: +1 877-903-5642, ext 3
Confidential: This webpage may contain confidential information intended for the exclusive use by authorized personnel and entities affiliated with the state listed above. Accessing this information without proper authorization may result in legal action. Use, disclosure, or distribution of the content, in whole or in part, is strictly prohibited.