Pulsara Packages

Pulsara ONE for Fire & EMS is a free, foundational package that is designed to modernize prehospital notifications and streamline patient movement and case coordination. It replaces traditional EMS-to-ED radio reports by enabling Fire and EMS organizations to transmit vital patient information — including multimedia and ECGs — directly to hospital care teams on dedicated patient channels. This early notification allows hospital staff to prepare for arrival, preregister the patient, and, when appropriate, bypass the ED for direct transfer to definitive care. 

Pulsara ONE provides core functionality for prehospital-to-hospital communication including EMS patient case activation, live video, and destination medical control.

The Pulsara ONE Fire/EMS package includes the following at no cost:

License

• Access to create Pulsara patient channels via iOS, Android, and web browser

• Data and ECG transmission to receiving hospitals

• Ability to send consult with destination medical control

• Web-based admin dashboard with real-time visibility into active patient cases

• Pulsara MANAGER for administrative oversight, case management, and QA/QI tools

Implementation Services

• System and account setup

• Access to Pulsara Academy for on-demand training 24/7/365

• Implementation services are delivered remotely. For onsite implementation support, please see Onsite Services below

Technical Services

• Application support 24/7/365

• Access to the Pulsara Knowledge Base

Pulsara MED OPS for Fire & EMS is a regionally or statewide funded subscription package for EMS, fire, and ambulance organizations that transport patients. It includes the full functionality of Pulsara ONE plus additional capabilities to support cross-organization communication for large-scale response efforts.

Where a state or regional entity (such as a public health agency, EMS authority, or coalition) licenses Pulsara MED OPS, healthcare and emergency response organizations within that geographic area are eligible to use the platform under the following inclusive scope:

• Pulsara ONE capabilities — including EMS-to-hospital communication, case activation, multimedia and ECG transmission

• Consultation with Medical Control, regardless of patient destination

• Establish Navigator (e.g.Patient Refusal, Physician Aided Triage)

• Community Paramedicine / MIH

• Incident participation tools — support for mass casualty incidents (MCIs), mass evacuations, and mass gatherings)

• Participation in regional initiatives — coordinated communication across jurisdictions and systems

The Pulsara MED OPS Fire/EMS package also includes the following at no cost:

License

• Access to Pulsara patient channels via iOS, Android, and web browser

• Web-based admin dashboard with real-time visibility into active patient cases

• Pulsara MANAGER for administrative oversight, case management, and QA/QI tools

• Pulsara PATIENT for provider–patient communication within a patient channel

• Participation in regional incidents or large-scale events for inter-organizational patient coordination and communication

Implementation Services

• System and account setup

• Access to Pulsara Academy for on-demand training 24/7/365

• Implementation services are delivered remotely. For onsite implementation support, please see Onsite Services below

Technical Services

• Application support 24/7/365

• Access to the Pulsara Knowledge Base 
  

For organizations not located in a state or region with Pulsara MED OPS in place, Pulsara UNITED for Fire & EMS builds upon the Pulsara ONE infrastructure package by enabling first response organizations to participate in Community Paramedicine and Mobile Integrated Health initiatives and utilize internal medical control.

This package also includes enhanced analytics allowing admins to view all units and all patients, along with real-time data, such as duration at each hospital, that can actively be used to monitor and direct operations. Admins can manage their entire fleet and view communication among providers from a single site.

License

• Access to Pulsara patient channels via iOS, Android, and web browser

• Web-based admin dashboard with real-time visibility into active patient cases

• Pulsara MANAGER for administrative oversight, case management, and QA/QI tools

• Pulsara PATIENT for provider–patient communication within a patient channel

• Participation in regional incidents or large-scale events for inter-organizational patient coordination and communication

Implementation Services

• System and account setup

• Access to Pulsara Academy for on-demand training 24/7/365

• Implementation services are delivered remotely. For onsite implementation support, please see Onsite Services below

Technical Services

• Application support 24/7/365

• Access to the Pulsara Knowledge Base

Pulsara ONE for hospitals and other healthcare organizations is a free, foundational subscription package designed to modernize prehospital notifications for streamlined patient movement and case coordination. It replaces traditional EMS-to-ED radio reports by enabling EMS to transmit vital patient information — including multimedia and ECGs — directly to hospital care teams on dedicated patient channels. This early notification allows hospital staff to prepare for arrival, preregister the patient, and, when appropriate, bypass the ED for direct transfer to definitive care.

In addition to receiving inbound EMS cases, Pulsara ONE hospitals can start their own ED or inpatient channels and conduct live consults or transfers to a receiving hospital licensed with either a Pulsara MED OPS or Pulsara UNITED package.

The Pulsara ONE package includes the following at no cost:

License

• Access to Pulsara patient channels via iOS, Android, and web browser

• Receive patient channels from EMS

• Create patient channels for consult and transfer requests

• Web-based admin dashboard with real-time visibility into active patient cases

• Pulsara MANAGER for administrative oversight, case management, and QA/QI tools

Implementation Services

• System and account setup

• Access to Pulsara Academy for on-demand training 24/7/365

• Implementation services are delivered remotely. For onsite implementation support, onsite consultation can be provided for an additional fee

Technical Services

• Application support 24/7/365

• Access to the Pulsara Knowledge Base 

Pulsara MED OPS for healthcare facilities is a regionally or statewide funded subscription package that includes the full functionality of Pulsara ONE plus additional capabilities to support cross-organization communication for large-scale response efforts.

Where a state or regional entity (such as a public health agency, EMS authority, or coalition) licenses Pulsara MED OPS, healthcare and emergency response organizations within that geographic area are eligible to use the platform under the following inclusive scope:

• Pulsara ONE capabilities —  including EMS-to-hospital communication, case activation, multimedia and ECG transmission

• Inter-facility workflows — initiate and receive transfer and consult requests

• Incident participation tools — support for mass casualty incidents (MCIs), mass evacuations, and mass gatherings)

• Participation in regional initiatives — coordinated communication across jurisdictions and systems

The Pulsara MED OPS facility package includes the following at no cost:

License

• Access to Pulsara patient channels via iOS, Android, and web browser

• Ability to send and receive transfer requests

• Web-based admin dashboard with real-time visibility into active patient cases

• Pulsara MANAGER for administrative oversight, case management, and QA/QI tools

• Pulsara PATIENT for provider–patient communication within a patient channel

• Participation in regional incidents or large-scale events for inter-organizational patient coordination and communication

Implementation Services

• System and account setup

• Access to Pulsara Academy for on-demand training 24/7/365

• Implementation services are delivered remotely. For onsite implementation support, onsite consultation can be provided for an additional fee

Technical Services

• Application support 24/7/365

• Access to the Pulsara Knowledge Base

Pulsara UNITED for hospitals and other healthcare facilities expands the capabilities of Pulsara ONE to include internal, downstream care team activation and intra-facility coordination. While Pulsara’s core infrastructure packages focus on inter-organizational communication, Pulsara UNITED provides the functional architecture to dynamically build and mobilize internal specialty teams for all patients, regardless of the method of arrival. A Pulsara UNITED facility subscription provides access to the platform for all service lines and patient types.

By integrating external notifications with internal departmental workflows, Pulsara UNITED standardizes the coordination required for time-sensitive emergencies where rapid time-to-treatment is critical to patient outcomes. Additionally, the Pulsara UNITED package enables the capture of discrete performance data and automated provider feedback essential for internal QA/QI, clinical accreditation compliance, and national registry reporting.

The Pulsara UNITED facility package includes the following:

License

• Access to Pulsara patient channels via iOS, Android, and web browser

• Ability to build care teams, send alerts, and coordinate communication within your facility

• Ability to send and receive transfer requests

• Option to add consultants to patient channels for coordinated care and specialty input

• Web-based admin dashboard with real-time visibility into active patient cases

• Pulsara MANAGER for administrative oversight, case management, and QA/QI tools

• Pulsara PATIENT for provider–patient communication within a patient channel

Implementation Services

• System and account setup

• Evaluation of clinical workflows

• Configuration of team alerting

• Support of internal change management process

• Access to Pulsara Academy for on-demand training 24/7/365

• Implementation services are delivered remotely. For onsite implementation support, onsite consultation can be provided for an additional fee

Technical Services

• Application support 24/7/365

• Access to the Pulsara Knowledge Base

Pulsara SELECT is a facility-level subscription package that offers the comprehensive internal and external coordination of Pulsara UNITED, scaled for organizations focusing on one or two specific clinical pathways, such as Stroke or STEMI

By standardizing communication and automating feedback loops within a defined clinical scope, Pulsara SELECT ensures the same "time is tissue" efficiencies and data-capture benefits as the UNITED tier.

The Pulsara SELECT package includes the following, with application limited to one or two patient types:

License

• Access to Pulsara patient channels via iOS, Android, and web browser

• Ability to build care teams, send alerts, and coordinate communication within facility

• Ability to send and receive transfer requests

• Option to add consultants to patient channels for coordinated care and specialty input

• Web-based admin dashboard with real-time visibility into active patient cases

• Pulsara MANAGER for administrative oversight, case management, and QA/QI tools

• Pulsara PATIENT for provider–patient communication within a patient channel

Implementation Services

• System and account setup

• Evaluation of clinical workflows

• Configuration of team alerting

• Support of internal change management process

• Access to Pulsara Academy for on-demand training 24/7/365

• Implementation services are delivered remotely. For onsite implementation support, onsite consultation can be provided for an additional fee.

Technical Services

• Application support 24/7/365

• Access to the Pulsara Knowledge Base
  

Pulsara UNITED + MED OPS for healthcare facilities is a comprehensive facility-level subscription that combines the internal specialty team activation of Pulsara UNITED with the regional incident management capabilities of Pulsara MED OPS. This integrated package is available to facilities located within a geographic area where a state or regional entity has already licensed the Pulsara MED OPS platform.

By unifying internal departmental workflows with regional response tools, this subscription provides the Subscriber with a single platform for managing both daily time-sensitive emergencies and large-scale surge events (e.g., MCIs, evacuations, and mass gatherings). Pulsara UNITED + MED OPS ensures that the "time is tissue" efficiencies of internal specialty care are maintained even during complex regional incidents, while providing the cross-jurisdictional visibility and discrete data capture required for both facility-level QA/QI and regional disaster compliance.

The Pulsara UNITED + MED OPS facility package includes the following:

License

• Access to Pulsara patient channels via iOS, Android, and web browser

• Ability to build care teams, send alerts, and coordinate communication within facility

• Ability to send and receive transfer requests

• Option to add consultants to patient channels for coordinated care and specialty input

• Web-based admin dashboard with real-time visibility into active patient cases

• Pulsara MANAGER for administrative oversight, case management, and QA/QI tools

• Pulsara PATIENT for provider–patient communication within a patient channel

• Participation in regional incidents or large-scale events for inter-organizational patient coordination and communication

Implementation Services

• System and account setup

• Evaluation of clinical workflows

• Configuration of team alerting

• Support of internal change management process

• Access to Pulsara Academy for on-demand training 24/7/365

• Implementation services are delivered remotely. For onsite implementation support, onsite consultation can be provided for an additional fee

Technical Services

• Application support 24/7/365

• Access to the Pulsara Knowledge Base 

Pulsara TRANSFER OPS is an enterprise-level paid extension package designed to support complex inter-facility consults and transfer coordination. This package builds upon Pulsara’s core infrastructure to provide the specific functional architecture required for centralized transfer management and specialist integration.

By enabling the direct inclusion of physician consultants within the patient channel, Pulsara TRANSFER OPS reduces communication barriers to specialist access—a critical factor in accelerating transfer decisions and optimizing patient routing. This coordinated approach helps facilities reduce unnecessary transfers, keeping patients in their home communities when appropriate.

Subscribers with a TRANSFER OPS package are entitled to the following inclusive scope:

• Pulsara ONE capabilities: EMS-to-hospital and hospital-to-hospital, case activation and communication, including multimedia and ECG transmission

• Centralized Transfer Coordination: Tools to enable a centralized Transfer Center team to monitor and manage activity across multiple facilities.

• Physician Consultant Integration: The ability to add physician specialists directly to active patient channels to expedite acceptance and consultation.

The Pulsara TRANSFER OPS package includes the following:

License

• Transfer Center access to Pulsara patient channels via iOS, Android, and web browser

• Capability to send, receive, manage, and monitor transfers across the enterprise health system

• Option to add consultants to patient channels for coordinated care and specialty input

• Web-based admin dashboard with real-time visibility into active patient cases

• Pulsara MANAGER for administrative oversight, case management, and QA/QI tools

• Pulsara PATIENT for provider–patient communication within a patient channel

Implementation Services

• System and account setup

• Access to Pulsara Academy for on-demand training 24/7/365

• Implementation services are delivered remotely. For onsite support, onsite consultation can be provided for an additional fee

Technical Services

• Application support 24/7/365

• Access to the Pulsara Knowledge Base

Onsite consultative services for Pulsara implementation and process optimization are available at a daily rate, plus reasonable travel expenses.