After your request to join the network is processed, a Pulsara representative will email you to initiate discovery.

During discovery, we will review your organization's details and application configuration requirements, discuss the implementation process, and address any additional questions you may have.

Following the discovery call, email invitations will be sent to the individuals designated as the initial Pulsara administrators for your organization. These individuals will then be able to create their user accounts and initiate user invitations for users.

Consideration: If your organization employs Federated Authentication for user account management, contact the Pulsara Technical Services team at help@pulsara.com for further assistance. User invitations should not be sent prior to the Technical Services consultation.

The next step in the implementation process is to configure devices in preparation for training and testing. Pulsara is available as a mobile application in the iOS and Android stores and is also accessible via the web browser. Please review Pulsara's Device Recommendations and compatible mobile and web browsers prior to configuring devices. If you have any questions regarding configuration, please reach out to Pulsara Technical Support.

Consideration: If your organization uses a Mobile Device Management (MDM) solution to manage company-owned devices, please review the MDM Considerations Knowledge Base Article and contact the Pulsara Technical Services team at help@pulsara.com for further assistance.

Pulsara empowers organizations with a dynamic 'Train the Trainer' model. Our goal is to ensure that your team is equipped to successfully complete your initial implementation and seamlessly onboard and integrate new users onto our platform over time. Details of the training plan for your organization will be discussed with the Pulsara Customer Success team.

To gain familiarity with Pulsara and to establish a basic understanding of how the platform will be operationalized within existing workflows, patient channels can be created for testing.

Fire/EMS organizations can create their own test patient channels and should refer to the testing Knowledge Base Article (KBA) in the resources section for guidance. Healthcare Facilities - to see test patients as they will appear from Fire/EMS, please contact us to coordinate testing. 

Completing the steps outlined above will ensure that your organization is ready for regular use. The Pulsara Customer Success (CS) team will work with stakeholders to establish a "Regular Use" date and time.

NOTE: A healthcare facility becomes visible to EMS as of their "Regular Use" date/time.

Pulsara has wide device compatibility to make sure you have many choices from the latest mobile technology to many older generation phones and tablets! To find out which devices and browsers are compatible with the Pulsara communications platform, please check out this article:

• https://knowledge.pulsara.com/technical/setup/which-web-browsers-and-mobile-devices-can-we-use

Smartphones, iPads or Web Browser

Pulsara is compatible with most Android or iOS Smartphones

• Whether Hospital owned or personal devices, smartphones provide the greatest degree of functionality and flexibility for those whose roles keep them on the move throughout their shift.

iPads

• A tablet stationed in a central location provides the convenience of a larger screen for easy entry of information, best for departments who are less mobile throughout the day and will be reliably at the desk where Pulsara is located.

Accessing Pulsara from a web browser is a great solution for team members who may sit at a desk. 

HIPAA Security

Whether hospital-owned or a personal device, Pulsara is 100% HIPAA compliant, 100% of the time. You and your team can rest easy knowing the information shared on the platform is secure and patient health information is never stored on the device. If the device is lost or stolen, no one will have access to patient data, including attached photos.

Data Consumption

The Pulsara communications platform consumes no personal data when connected to WiFi and MINIMAL data when on a cellular network, such as AT&T, Verizon, Sprint, or T-Mobile, among others.

Facilities will display in the transport destination list when they are live and ready to receive patients. If a facility you transport to is not in the list, please share this resource page with them and encourage them to join the network at no charge.

If you need assistance with Network Outreach, fill out this form. 

The short answer is yes! Any ePCR vendor can consume our public API at no charge. Click here for a list of vendors who currently have an active integration. If your ePCR solution is not on the list, let your ePCR rep know that you would like them to collaborate with us.