Customer Support

 

ALLMODULESteamdevices
Award-Excellence-Customer-Service-2020

 

With Pulsara, You Get a True Partnership

Through years of deploying new technology into regional systems of care, we have learned that configuring the technology and providing staff training are the easy parts, and that the heavy lifting really begins with adoption. So, at the point where most vendors are saying "best of luck" and moving on to their next customer, we are tightening our bootstraps and preparing for the long haul.

That's right! You won't lose our attention once implementation is complete. We understand the importance of the change ecosystem and are here to partner with you to ensure that you have the resources and skills to effectively support and manage change in your system. We're here for you!

Don't take our word for it

See what our customers say about our Support Team

"I have to say that the Pulsara team is not like any vendor we have worked with but truly a family. I have never been so connected with them as your philosophy is the same as our organization and that is you walk the talk of being about "PEOPLE". It has been an amazing journey with the team."

Rea Z. Berg, RN, BSN, MBA HCM Director, Emergency Department/Observation Unit

vir-mas

 

career-gallery-4
 

"The Pulsara team has been absolutely fantastic. We've been so impressed with the responsiveness of the 24-hour service, and if any questions ever arise, they are there to help us right away."

Jennifer Kurtz
Stroke Program Manager

Overlake_Medical_Center_logo

 

connected-regional-teams2@1180x700-1
 

"Any time I call a CS team member they go above my expectations. They are so quick to respond and so helpful. When I ask for something new to be added or implemented they are finished doing it before I can even get to it on my end. I also like how they can do webinars and screenshots for ease of understanding. I love working with them!"

Jamee Gatzemeier
Stroke Program Coordinator

Baylor-Scott-And-White-275x126

 

Shawn.Brandon.Brittany.AmbulanceVictoria
 

"The team I have worked with is amazing. Brittney and all of Team South are helpful and available to help very quickly. The staff is very friendly and knowledgeable about their product. Pulsara cares about their customers and making an organization's program effective with better communication, patient outcomes, and saving time."

Crystal Guyse
Stroke Program Coordinator

LOGO_-_StDominics_Stacked_EPS

 

Hollywood.Nellie.Winchester
 

"You guys are the most responsive, and you listen!"

Jim Cole
Regional EMS & Training Coordinator

logo

 

career-gallery-13_1000@668
 

"We have utilized Pulsara for STEMI for many years and recently have made the transition to utilizing it for our on-call Surgery team, Stroke, and Trauma. The Pulsara CS team, especially Brittney Nelson, made this transition seamless. They are both easy to work with and answer questions immediately and are always happy to assist. Other products we utilize for various things their CS teams are not as readily available and do not answer questions in a timely manner, we are thankful for our great relationship with Pulsara!"

Casey Rauschuber
Cardiovascular and Stroke Coordinator

wise-health-logo

 

shawn-nellie-brandon@1000
 

Check Out Our Latest Customer Successes

Case Study: Arkansas EMS Dept. Enhances Pediatric Behavioral Health Services

With a new protocol and Pulsara, Metropolitan Emergency Medical Services can now transport eligible pediatric behavioral health patients directly to behavioral health...

Pulsara Publications 2023: A Review Of Results & Improved Patient Care

As 2023 comes to a close, we're pausing to look back at the case studies and research findings published by Pulsara customers. From streamlining emergency response times to...

Colorado Springs Fire Department Pairs Wristbands with Pulsara to Improve Communication

The following is an excerpt from an article by Kasia Kerridge, originally published on kktv.com on December 12th, 2023. Check out the full article here. COLORADO SPRINGS, Colo....