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End User Privacy Policy for Patients

This privacy policy explains how Pulsara and its related companies (“We”) collect, store, use and dispose of your information in connection with your use of the Pulsara application (“App” or “Application”). This is important information. Please read it carefully. Your use of the App is governed by that certain End User Agreement (“Agreement”) you enter into and agree to by downloading the App. To the extent that there is a conflict between this privacy policy and the Agreement, the Agreement will control with respect to your use of the App; this Privacy Policy will control with respect to our collection, use, disclosure and disposal of your information.

The App will be collecting and transmitting personal, medical, and health-related information. BY USING THIS APPLICATION, YOU AGREE THAT WE CAN COLLECT AND USE YOUR PERSONAL AND OTHER INFORMATION as described in this Privacy Policy and the Agreement. If you don't agree, please don't use this App.

This policy applies only to information we collect in this App and in email, text, and other electronic communications sent through or in connection with this App. This policy DOES NOT apply to information that we collect offline or on any other Company apps or websites, including websites you may access through this App or that you provide to or is collected by any third party. Our websites and other apps have their own privacy policies, which we encourage you to read before providing information on or through them.

Collection of Personal Information

When you download, verify your identity, and use this App, we may collect information by which you may be personally identified such as your name, title or position, licensure level, email address, and phone number (“Personal Information”). This may include personal information that we collect from (1) you when you provide such information, such as when you create your personal account, add information to your user profile, or contact us with questions or for help; and (2) the hospital or other healthcare facility/provider from whom you are receiving medical services through this App (“Organization”).

The Personal Information We Collect Includes:

Your phone number, device ID, type of device and operating system you use, your IP address, and certain metadata about calls you participate in, such as who participated and the time of the call.

Use and Disclosure of Personal Information

We may use Personal Information that we collect or you provide:

  • To provide you with the App and its contents, and any other information, products, or services that you request from us.
  • To facilitate communications between you and your healthcare providers.. To help you and the Organization keep a record of health care treatment and health-related information.
  • Further our business purposes, such as quality assessment, data analysis, audits, developing new products, enhancing the Application, improving our services, and identifying usage trends; and
    Act as we believe to be necessary or appropriate: (a) under applicable law; (b) to comply with legal process; (c) to respond to requests from public or government authorities; (d) to enforce our Terms and Conditions of Use; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, or that of our affiliates, you or others; or (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  • To notify you when App updates are available, and of changes to any products or services we offer or provide through it.
  • As necessary, to send information to your/other healthcare providers in an emergency, to allow them to provide care.
  • To fulfill any other purpose for which you provide it.

Additional Disclosures of Personal Information

We may also disclose Personal Information that we collect or you provide:

  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • As required by law, which can include providing information as required by a court order.
  • When we believe in good faith that disclosure is necessary to protect your safety or the safety of others, to protect our rights, to investigate fraud, or to respond to a government request.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Pulsara’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Pulsara about our App users is among the assets transferred.
  • For any other purpose disclosed by us when you provide the information.

Automatic Information and Tracking

When you download, access, and use the App, it may use technology to automatically collect information related to your usage of the App and information about your mobile device and internet connection. The technologies and methods we use for automatic information collection may include:

  • Cookies and Web Beacons. "Cookies" stored on your mobile device or computer, and web beacons. "Cookies" are files that store small amounts of information on your computer or mobile device and "remember" you when you visit websites. Cookies help make it easier to use websites and surf the internet. They keep you logged in when you are visiting a website, remember when you add an item to a shopping cart, and help make sure that the information you see is likely to interest you. “Web beacons” are graphic image files embedded in a web page used to monitor activity on a web page and send back to a server of the host site, a network advertiser, or some other third party information from your browsers, such as the IP address, the URL of the page on which the beacon is located, the type browser that is accessing the site and the ID number of any cookies on your computer previously placed by that server. The ability to store cookies can be controlled through browser settings.
  • Random Number Generation. When you download and install one of our Apps onto your mobile device, we assign a random number to your App installation. Through this number, we can identify you personally once you become a registered user of the App. We use this random number in a manner similar to our use of cookies as described in this privacy policy. Unlike cookies, however, this number cannot be removed through settings. If you do not want us to use the number for the purposes for which we use cookies, please do not use the App. We also obtain any information about your mobile device, which is limited to information regarding the brand, make, model, and type of operating software your device uses.
  • IP Address. We also collect information regarding your IP address, which is a number that identifies your computer or mobile device on the internet. Our knowing your IP address is necessary to allow your computer or mobile device to communicate on the internet. We also collect some technical information about your computer or mobile device, so that we can ensure the information we are sending is compatible with your device.

Analytics

We work with analytics companies and researchers to help us understand how the Application is being used and to improve the Application (see "How Google uses data when you use our partner's sites or apps"). None of the data used for this purpose will identify you.

How We Store and Protect Personal Information

We Store and Protect Personal Information:

  • On secure servers. We may keep more than one copy so that if one is damaged, another remains available.
  • Only as long as it is needed, as determined by Pulsara in its sole discretion.
  • Using security measures such as encryption. Encryption changes data into a mathematical code so that unauthorized people can't read it. It helps protect your Personal Information.

Ways You Can Control the Data We Collect and Use

The only way you can opt out of our use or disclosure of such information is to not download or use the Application.

Security

We want to be sure that your information is secure, and can't be misused. We protect information about you by using reasonable security measures. These security measures include physical security measures, like a locked data center; administrative security measures, like policies and rules about how our employees use data and who is permitted to handle sensitive data; and technological measures, like encryption. By using several different kinds of security measures, we try to protect your Personal Information. However, no security is perfect, and no security system can prevent all security breaches.

Changes to Our Policies

Sometimes, we change our Privacy Policy and Security measures. This Privacy Policy may be updated from time to time, for any reason. We will tell you about changes to the Privacy Policy by posting the new Privacy Policy on the Pulsara website. It is a good idea to review the Privacy Policy from time to time, both to check for changes and to remind yourself of how your Personal Information is used and disclosed.

Children under the age of 18

THIS APP IS NOT INTENDED FOR USE BY CHILDREN UNDER THE AGE OF 18. Use by an individual under the age of 18 without parental or guardian consent and supervision is a violation of the Agreement.

Your Consent

By using the Application, you are agreeing to our collection, use, disclosure, and disposal of Personal Information and other data as described in this Privacy Policy and the Agreement, both as they exist now and as they are changed from time to time. This includes the collection, use, and storage of data, and the combination and disclosure of data. We expect that all use and disclosures of data will occur in the United States and/or Australia, and will be governed by the United States or Australian law, as applicable; however, some data may travel over the Internet and may travel outside the United States and Australia. Even if some data does travel outside the United States and Australia, you agree that the applicable laws of the United States and Australia will apply.

Notice of Effective Date: The effective date of the notice is March 24, 2020.

CommuniCare Technology, Inc., dba Pulsara
1627 West Main Street, Suite 229
Bozeman, MT 59715