Cancel, Stop, or Restart a Case in Pulsara HQ

 

How to Cancel a Case 

A facility may cancel an EMS created patient if the patient has not been activated. The Cancel option is available in all EMS created patients except for General. 

Open the Patient Details panel.

Click on the Cancel Case button in the upper right section of the main patient details.

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A confirmation will appear indicating the case will be cancelled.

Click the Cancel Case button.

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After cancelling, the patient appears in the list as Canceled and the care team receives a case canceled alert.

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How to Stop a Case

  • A patient may be stopped at a facility after the patient has been Activated.

Open the Patient Details panel.

Click on the Stop Case button in the upper right section of the main patient details.

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A confirmation will appear indicating the case will be stopped.

Click the Stop Case button.

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When stopping a STEMI case, HQ presents Stop STEMI reasons. A selection is required in order to stop the patient.

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A confirmation message will appear for a few moments at the top of the page.

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Care team members will receive a notification that the patient was stopped.

Stopped case times are displayed at the bottom of the Patient Details panel and in the Timeline panel.

 

How to Restart a Case

  • A facility may Restart any patient created at the facility
  • A facility may Restart an EMS created patient when their facility is selected in the Destination field

Find the stopped patient in the list and open the patient details panel.

Click on the Restart Case button in the upper right.

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A prompt will appear indicating the case will be restarted. Click on Restart Case.

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A confirmation message will appear at the top of the screen that the case was restarted.

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Care team members will receive a notification that the patient was restarted.