This article will explain the variety of alerts the Pulsara app will deliver.
Primary Alert
- The first alert that is sent for a patient channel.
- Primary alerts can be configured differently per team.
- Force assigning a team member to a patient sends a primary alert
Repeat Primary Alert
- Alert that is sent to Mobile users every 2 minutes for up to 20 minutes after the initial primary alert. Note: HQ users in web do not receive repeat alerts.
This alert does not repeat if:
- the initial primary alert is acknowledged
- the user views the patient channel
- the patient channel is stopped or canceled
- the user has logged out
- the user has silenced alerts for the patient channel (Mobile only)
- 20 minutes has surpassed
Primary Alert Rollover to Pager
Alert that is sent either immediately, or after 60 seconds, depending on the user's configured preference.
When the 60 second rollover delay is selected, the rollover email/pager message is not sent if the initial primary alert is acknowledged, or the user views the patient case within 60 seconds.
Learn more about this feature: Click here
Case Not Activated Reminder Alert
Alert that is sent to all Mobile users who received the initial primary alert on EMS creation if the patient is not activated within 5 minutes. Note: HQ users in web do not receive 5 minute activation reminder alerts.
- Does not apply to General patients, since that patient type can’t be activated.
- Does not apply to Inpatient or ED Patient methods of arrival, since those patient types are automatically activated.
- Only applies to EMS created patient channels that transport to a receiving facility using the Pulsara UNITED commercial package (with the ability to activate downstream teams)
Secondary Alerts
Mobile Users:
Alerts grouped per patient
To reduce the clutter of alerts on iOS, you will now see alerts grouped per patient. Please refer to this article for more information.
Secondary alerts can now be silenced for your convenience. For example, you may only wish to know that a patient is inbound, but not be alerted for all the communications exchanges concerning a patient. To silence additional alerts for a single patient, check out this article.
Communications Alert
Communications alerts are sent every time a team message is added or Pulsara Call is placed in a patient channel
Update alert
Alerts are sent for many patient updates, but not for all of them. For instance, you may receive alerts for when a patient's CT is ready, or when "ER Arrival Time" is specified. Patient channels may have new information added or updated and that data may cause an alert to be sent. If data is changed or added after initial data is placed, those also may not generate an alert (this depends on the patient data changed and on team configuration).
Pulsara HQ Users:
Pulsara HQ users do not receive secondary alerts. However, when a patient has an unread team message, a red dot will appear at the right edge of the patient row and on the Conversation tab in the patient details panel.
Managing alerts
As a communications platform, Pulsara offers many different types of alerts to keep you on top of the latest information concerning your patients, and many different ways to manage those alerts. To find articles specific to your device or to alert type, search our Knowledge Base for more information.
To change your Pulsara alert sounds view: